The document summarizes survey results about process automation from AIIM in 2018. It finds that 39% of respondents were from lines of business, 30% were from companies with 100-1000 employees, and the top three industries were technology, government/education, and professional services. It also notes that 60% of respondents had less than half of their processes automated, but 75% see process automation as important for their business models. The top priorities for process automation over the next 12 months included business process management, document classification, and personal information identification.

1. SURVEY RESPONDENTS’ CORE DEMOGRAPHICS
ROLES
SOURCE | Content created based on summary results from AIIM 2018, Digitalizing Core Business Processes
Lines of
Business
(LOBs)
39%
Records 15%
IT 12%
DC/CM 7%
Other 27%
COMPANY SIZE
100-1000
30%
1000+
33%
<10
8%
10-100
29%
INDUSTRY
Technology Govt/EDU Professional
Services
OtherFinancial
Services
26% 20% 17% 14% 23%

2. <50% of
processes
automated
60%
IMPORTANCE OF PROCESS
AUTOMATION
75% say process automation is a must do in their
business models making it more of a requirement than
a nice-to-have.
SOURCE | Content created based on summary results from AIIM 2018, Digitalizing Core Business Processes
PROCESSES AUTOMATED
TODAY
58% Very important
17% Important
21% Somewhat
important
Some core business processes are automated today. But
more than half of respondents, currently, have less than
half of core processes automated.
>50% of
processes automated
22%

3. PROCESS AUTOMATION SYSTEMS
CURRENTLY IN USE
Although many report multiple process automation
systems are in place, less than ¾ are complete
automating back-end processes.
Three-fourths (3/4)
admit they still can only
partially understand,
anticipate and redefine
the internal and
external customer
experiences.
SOURCE | Content created based on summary results from AIIM 2018, Digitalizing Core Business Processes
UNDERSTANDING
USER/CUSTOMER EXPERIENCE
12% have more
than 7 process
automation systems
39% have between
2 and 3 systems or
suppliers in house
Most are less than 70% of way to understanding user/customer
experience
We got this.

4. TOP PRIORITIES FOR
PROCESS AUTOMATION
SOURCE | Content created based on summary results from AIIM 2018, Digitalizing Core Business Processes
Looking out over the next 12 months, the most important
(desired) benefit of process automation solutions
DESIRED BENEFITS OF
PROCESS AUTOMATION
45
41
36
30
Visibility to
information earlier
Lower processing costs
Greater insight
through analytics
Rules-based workflows
BPM tops the priority list for businesses followed
by classification and the identification of personal
information.
Others include
Document classification & personal
information identification
Records management & digital
preservation
Data recognition, extraction &
standardization