The document is an application for the BEST OGIP AWARD from the OGX Team in LC Danang. It summarizes their work in three key areas: standards and customer experience management, information management, and goals and innovation management. Some highlights include a 500% increase in exchange realizations, positive customer feedback, updating all EP data and ensuring all forms and audits are completed on time, achieving exchange goals despite challenges, and developing new initiatives like an EP information package and talent ambassador group. The application demonstrates success across several important metrics and initiatives over the past year.

1. Application for BEST
oGIP AWARD
OGX Team - LC Danang

2. Standards CEM
Information
Management
IR
Management
Goals
Management
Innovation
&
Initiatives
APPLICATION CONTENT

3. Standards • Growth in exchange realizations
7/2012 – 6/2013 7/2013 – 6/2014 Growth
1 Realization 5 Realization 500%

4. Standards
• NPS (completed status)
Detractors:
0
Passives:
1
Promoters:
2
NPS:
67

5. ONLY1OPENEDCASE!
Close all cases (1
case) with clear
comments on
Customer Gauge
System
Standards

6. Standards • Get 0 penalty points according
to national compendium

7. CEM • Quality Standard Checklist
made
• EP Buddy JD defined and
kept track
Check out all here

8. CEM iSOS Service
 Deliver session in OPS to introduce
about SOS Service and how to use
 Send newsletter to invite to SOS Service
webinar
EP Newsletter
 1 Newsletter for Raising Phase sent to EPs

9. CEM • All cases addressed and closed with comments
• OPS conducted for 90% EPs
Number of
available EPs
Actual number of
EPs attended
25 23
• EP preparation for CV writing and
professional competencies
Check materials of all events HERE

10. Information
Management
Forms on Podio workspace have an allotted
status
All forms
Number of EPs registered Match 2 Realize App 3 EPs – 60% EPs
IR survey App to get details from LCs 1 Survey
Check HERE!

11. Information
Management
All EP Data from national ORS and OP is addressed
 1 Application from OP for oGIP Danang
 This form is addressed and converted to raised EP
 This EP is Tran Minh Tuan - EP-In-VN-DA-2014-150

12. Information
Management
All Audits since January are filled completely
on time
OGX Experience tracker updated
National OGX meeting attended
(May and June)

13. IR
Management
• All EPs needs to be updated in national
search tool with relevant details
• EP Profile customized for LC Danang
Watch HERE

14. Goals
Management
• Number of Alumni/ member on exchange
1 Alumni – Nguyen Viet Phuoc - EP-In-VN-DA-2013-47
Goal Actual % Achieved
Raise 30 28 93,3%
Match 19 5 26,3%
Realize 13 5 38,5%
Conversion Rate from Match to Realize: 100%

15. Innovation
&
Initiatives
• IT sub product delivered to the market:
1 Match – 1 Realize
EP Ho Thien Minh - EP-In-VN-DA-2013-88
• Stories collected for Showcasing Platform
Get stories HERE
• Innovative Promotion Campaign
Check materials HERE

16. Innovation
&
Initiatives
• Activeness on commission
No. of mails sent 60
No. of mails replied 38
No. of mails confirmation 10
No. of mails not replied 12

17. Innovation
&
Initiatives
EP Information Package
 It is used to provide all necessary information for
EPs in only 1 package which is convenient for
EPs to find and use.
Check HERE!
Talent Ambassador Group
 Create one private communication channel for
only EP GIP for urgent information and
enhancing engagement with LC Danang

18. THE END 