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Created by: Pritesh Gandhi
ARTIFICIAL
INTELLIGENT
INSURANCE BOT
Business has been facing the following issues:
 Always depend on the person for Insurance Quotation.
• For common queries like quotation, verification of
Users details and General Information always depend
on the Insurance Agent.
• No provision to Support Multiple Channels
 Higher turnaround time
 Higher Cost
Solution Approach
AI Bot Of Insurance
• Take all the necessary information from the Customer.
• Verify the Identity Proof using cognitive service.
• Engage audience with integrated across multiple channels to
increase interactions and reach more customers using
website or app to email, GroupMe, Facebook Messenger,
Skype, Slack, Microsoft Teams, Telegram, text/SMS and Skype
for Business.
• Custom Logs will maintain in the Database for Future
Reference.
• Continuous feedback from User and analyze the feedback
answer based on the user input.
Business Benefits Realization
Business Challenges
AI INSURANCE BOT
AI INSURANCE BOT FLOW:
Customer can
communicate with
different channels to
connect to the AI
Insurance Bot.
1 2
Based on the User
input for the aspired
insurance service.
LUIS will return the
entities to the client
application.
3 4
Take the required
input from the
Customer like Name,
DOB, PAN Card and
based on Insurance
Category Selection (
Car, Health and Term)
LUIS
Language Understanding
DATA
INPUTS
Based on the user
input and upload the
Identity Proof.
Cognitive Service finds
the text and compares
with the user data
inputs even it verifies
the identity details.
VISION
Optical Character recognition
5
After the entire
Insurance process
completed. Take the
feedback from the
user and identified
using cognitive service
that how's the user
experience and reply
accordingly.
LANGUAGE
Text Analytics
Azure Bot Service and Cognitive Services Diagram
Proof Of Concept
Demo
Web URL : AI Insurance Bot
YouTube URL : AI Insurance Bot
AI Insurance Bot

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AI Insurance Bot

  • 1. Created by: Pritesh Gandhi ARTIFICIAL INTELLIGENT INSURANCE BOT
  • 2. Business has been facing the following issues:  Always depend on the person for Insurance Quotation. • For common queries like quotation, verification of Users details and General Information always depend on the Insurance Agent. • No provision to Support Multiple Channels  Higher turnaround time  Higher Cost Solution Approach AI Bot Of Insurance • Take all the necessary information from the Customer. • Verify the Identity Proof using cognitive service. • Engage audience with integrated across multiple channels to increase interactions and reach more customers using website or app to email, GroupMe, Facebook Messenger, Skype, Slack, Microsoft Teams, Telegram, text/SMS and Skype for Business. • Custom Logs will maintain in the Database for Future Reference. • Continuous feedback from User and analyze the feedback answer based on the user input. Business Benefits Realization Business Challenges AI INSURANCE BOT
  • 3. AI INSURANCE BOT FLOW: Customer can communicate with different channels to connect to the AI Insurance Bot. 1 2 Based on the User input for the aspired insurance service. LUIS will return the entities to the client application. 3 4 Take the required input from the Customer like Name, DOB, PAN Card and based on Insurance Category Selection ( Car, Health and Term) LUIS Language Understanding DATA INPUTS Based on the user input and upload the Identity Proof. Cognitive Service finds the text and compares with the user data inputs even it verifies the identity details. VISION Optical Character recognition 5 After the entire Insurance process completed. Take the feedback from the user and identified using cognitive service that how's the user experience and reply accordingly. LANGUAGE Text Analytics
  • 4. Azure Bot Service and Cognitive Services Diagram
  • 5. Proof Of Concept Demo Web URL : AI Insurance Bot YouTube URL : AI Insurance Bot