The document provides an agenda for a conference on cloud and shared service solutions. The agenda includes introductions and presentations from various speakers on topics like the importance of cloud and shared services, factors in choosing internal vs external options, tools for supporting cloud adoption decisions, understanding the full costs and benefits of internal and external IT solutions, shared services for ICT infrastructure, and options and key factors for assessing cloud and shared services. The final presentation is on cloud and shared IT services for universities from experiences in the Netherlands.

1. Cloud and Shared Service Solutions - Agenda Introduction and Welcome – The Importance of Cloud and Shared Services to Future Organisational Effectiveness Richard Anning, Head, IT Faculty, Institute of Chartered Accountants in England and Wales Key Business and Environmental Factors in Making Internal versus External Choices Martin Bennett, RECSO Project Leader Peter James, Green IT for Science Project Leader The Cloud Adoption Toolkit: Supporting Cloud Adoption Decisions in the Enterprise Ian Sommerville, Professor of Software Engineering, University of St Andrews Clear Thinking About the Cloud – Understanding the Full Costs and Benefits of Internal and External IT Solutions Ged Powell, Janet

2. Cloud and Shared Service Solutions - Agenda Shared Services for ICT Infrastructure and Support Roger Hall, Project Manager, Research and Innovation, Plymouth University (PM of a JISC project on the topic which was highlighted in the Diamond Report) Should We or Shouldn’t We? - Cloud and Shared Service Options and Key Factors in Assessing Them Paul Hopkins, HE-Associates (co-author of a JISC Report on Early FHE Adopters of Shared Services and Cloud Computing) Cloud and Shared IT Services for Universities: A View from the Netherlands Femke Morsch, Community Support, SURFnet and Bert van Zomeren (Technical University Delft, SURF Cloud Taskforce) (NB SURF is the Dutch equivalent of JISC, and SURFnet of Janet)