This project showcases the development of a communication plan to implement change in the security process for a hospital and its branches in light of the recent events across the nation.

1.  Serves over 400,000 patients annually in
WestTexas and New Mexico
 Includes one main campus and
23 regional health centers
 LevelOneTrauma Center
Considers patient and employee security
a top concern along with providing
optimal medical care

2.  Launching Communication Plan
 Technology Requirements
 Managing Effectiveness
 Feedback Process
 Address Negative Responses
 Impact on Organizational Change

3. Communication Needs
 Target Audience
 Frequency of Communication
 Content Providers
 Delivery Channels

5. Managing Communication Plan Effectiveness
Preapproval
• Gain approval
from senior
management
on desired
security
changes
Need for Change
• Explain reason
for change
security
measures and
receiving
support form
stakeholders
Midstream
Change
• Apply
feedback and
communicate
organizational
structure and
process related
to change
Confirming
Change
• Provide results
of change and
progress on
key
performance
indicators like
reduction in
security events

6.  Employee Response Systems
 Patient Surveys
 Security Test and Simulations
 Reporting and Assessment
 Revision and Adjustments
Feedback Process

7. Regular Project Meetings to Address Negative Response
Engage all members in conversation through communication channels
Provide a review of proposed changes prior to implementation
Discuss the benefits of the proposed changes and data to support
Offer cross department discussion and meetings to produce collaboration

8.  Increases Employee Engagement
 Participation in Change Process
 Reduction in Conflict
 Improve Speed of Implementation
 Consistency with Procedural Execution
 Efficient modifications to Plan

9.  UMC Change
 Improved hospital security
 Reduce security occurrences
 Implement improved technology
 Increase employee engagement
 Provide a safe environment for
employees and patients
 Communication Plan Support
 Provide relevant data to
stakeholders
 Create awareness and reduce
inconsistency
 Provide method for discussion and
compromise
 Create efficient flow of information
from content providers and all staff

10. References
Inter-Con Security Systems, Inc.. (2015).Technology &
Communications. Retrieved from
http://icsecurity.com/sectors/technology-and-communications
Tupper, C., Deszca, G., & Cynthia, I. (2012). Organizational Change: An
action oriented toolkit (2nd ed.). Retrieved fromThe University
of Phoenix eBook Collection database.