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Advertainment Requires Increasingly Intelligent Analytics
1.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. COMPANY & TECHNOLOGY OVERVIEW CONSUMER PACKAGED GOODS
2.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. ANALYTICS THAT INFORM & EMPOWER Activity-basedmetricsare not actionable Actionablemetricsmust be linked to a strategic vision LIKES FOLLOWERS SENTIMENT MENTIONS Attributeonline conversations tospecific business activities Discover nuances incustomer pain, praise, andexpectations Identifyand explain trends and relationships Learnfrom past initiatives and competitor comparisons Accelerate yourresponses tomarketplace shifts Capitalize onopportunities before thecompetition
3.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. CPG FIRM: Procter & Gamble; Old Spice BUSINESS QUESTIONS: (1) How did consumers react to “Dikembe Mutombo’s 4½ Weeks to Save the World” campaign? (2) What was the impact on the Old Spice brand? METHOD: Develop a framework for evaluating the success of non-traditional advertising by analyzing the online conversations surrounding the 8-bit video game released by Old Spice in Dec. 2012, in which users play the game’s eponymous hero. CASE STUDY: OLD SPICE
4.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. OLD SPICE: THE GAME
5.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. OLD SPICE: RESULTS FINDINGS: • Largest driver of Old Spice conversation is not product-related; rather, nearly half of consumers are engaging with brand campaigns • Positive product experience and satisfaction (26%) outweigh product criticism (12%) • Criticism stems from bystander displeasure withpungent odor of Old Spice products worn by others OldSpice:BrandBaseline(BeforeCampaignRoll-Out) (11/1/12–11/20/12) 4,361Relevant Posts
6.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. OLD SPICE: RESULTS FINDINGS: • Gameplay accounts for over 50% of conversation eight days in a row after level 3 release on Dec. 3 • Peaks to 58% on Dec. 9, one day prior to level 4 release • Despite lowered engagement, praise of marketing ingenuity grows during later stages of campaign, peaking to 18% on Dec. 19 OldSpice:“SavetheWorld”Campaign (11/20/12–12/22/12) 2,901Relevant Posts 1 2 3 4 5
7.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. OLD SPICE: RESULTS EngagingwiththeVideoGame ThemesofConversation “The new level on Dikembe Mutombo's 4 1/2 Weeks to Save the World is ridiculously tough. By far the toughest one yet.” -@Keeerrrttt1 “This may be the single greatest thing I have ever seen/ done. It def distracted me from my homework #DikembeFTW” -@DanEstrada
8.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. OLD SPICE: RESULTS FINDINGS: • Brand discussion more than doubledin volume during life of the campaign (Nov. 21 - Dec. 21) • Campaign engagement eclipsed 95% of conversation about Old Spice after levels 2 and 5 of “Save the World” became available OldSpice:CampaignImpactonBrand (11/1/12–1/5/13) 16,245Relevant Posts 2 5
9.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. OLD SPICE: RESULTS FINDINGS: • Brand discussion more than doubledin volume during life of the campaign (Nov. 21 - Dec. 21) • Campaign engagement eclipsed 95% of conversation about Old Spice after levels 2 and 5 of “Save the World” became available • After end of campaign, Old Spice product use discussions grew to over 55% before the New Year, and 48% in early January OldSpice:CampaignImpactonBrand (11/1/12–1/5/13) 16,245Relevant Posts 2 5
10.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. • Consumer engagement with Old Spice’s “Save the World” washighest mid-campaign • Onlineconsumer commentary regarding gameplay accounts for over 50% of conversation eightdaysin a row after level three release on Dec. 3 • Afterthreeweeks,however,consumersrevealedsignsoffatigueandreducedinterestin gameplay;onthedayofthefinalrelease(Dec.17),proportionofconversationfellto9% • Despite decreased gaming, the Old Spice brand successfully achieved very high consumer engagement and rekindled many new product discussions in late December (55%) OLD SPICE: KEY TAKEAWAYS
11.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. Crimson Hexagon, founded in 2007, is the leading provider of analysis software that delivers business intelligence from social media data for global corporations. Powered by patented technology developed at Harvard University’s Institute for Quantitative Social Science, the Crimson Hexagon ForSight™ platform delivers the industry’s most comprehensive Big Data analysis capabilities for a variety of large-scale data sources. Clients include leading global organizations such as: Microsoft, Paramount Pictures, Starbucks, Simon & Schuster, Twitter, The United Nations, and many more. For more information go to: http://www.crimsonhexagon.com. CRIMSON HEXAGON
12.
PROPRIETARY & CONFIDENTIAL ©
CRIMSON HEXAGON, INC. 2013. ALL RIGHTS RESERVED. Learn More About Crimson Hexagon’s BrightView™ Algorithm Click Here for An Introduction To BrightView ™ Algorithm