The document outlines the administrative department's progress and plans from 2015-2019. It discusses identifying pain areas in 2015-2016 and ensuring smooth operations in 2016-2017. Goals for 2017-2018 included cost effectiveness and introducing a "WOW factor." Plans for 2018-2019 aimed for a world-class, modern facility management. Direct and indirect cost savings are estimated. Work plans from October-November 2017 include Diwali gifts, a public announcement system, employee welfare tie-ups, and a server room project. Long-term plans envision smart automation, reduced manpower, improved communication systems, and electricity cost reductions to achieve the administrative vision for 2019.