SlideShare a Scribd company logo
Problem 
1 
 Precious time wasted 
 Existing queuing solution not helping 
 Waste of precious retail space
1 Problem (cont.) 
“I have been standing here since 9am just to get my license 
renewed. How do you think I feel?” 
With a queue this long, I feel like starting my own clinic. 
“Yes I will pay for that but certain people may 
abuse it. I personally would pay for a better 
queue…”
2 Solution for Everyone 
Search for queues 
Post office, restaurant or clinic? 
Request for number 
One button to get in line, from the 
comfort of your home 
Grab a coffee 
… and check-in when it is your turn
3 Solution for Service Provider 
Set up 
complete 
queuing 
system in 5 
minutes
4 Business Model 
Public 
Revenue from 
requesting 
number remotely 
With 1% 
Southeast Asia Market 
Penetration 
20M 
annually
5 Business Model (cont.) 
Service 
Provider 
Revenue from 
subscription 
• Free Model 
 Complete queuing solution system 
• Paid Model 
 With support 
 Revenue sharing for remote number request 
 Can maintain remote request fees 
 Can opt out from remote request
Roadmap 1st phase 
First beta rollout 
Customised fit for specific 
sector like restaurant, clinics 
... 
Dec 2014 
March 2015 
Integration with existing 
solution provider 
May 2015 
Location based service 
utilising waiting list in specific 
location 
Dec 2015 
System for retailer service 
to connect to customer who 
are waiting for their turn 
Feb 2016 
and more… 
2nd phase 
To The Future 
Thank . 
http://qsmart.co
A Founders 
Advent Phang Alvin Chua 
 Partner & Director of Infinitilab 
Sdn Bhd 
 12 years of programming 
 Involve in more than 30+ 
projects. 
 Win numerous programming 
award. 
 Understands market 
requirement 
 Partner & Software Architect of 
Infinitilab Sdn Bhd 
 10 years of programming 
experience 
 Involve in more than 20+ 
projects. 
 Love UX and UI designs 
 Win numerous programming 
award.
B Competition 
Free, mobile device friendly, public-oriented 
Offline System Cloud System 
Costly, hardware intensive, subscription-oriented
C Targeted Market Size 
618 M 
Population in 
Southeast Asia 
200 M 
Smartphone 
Users (growing 
faster than 
world’s avg.) 
Distribution of people who have waited in long lines in 
the past 12 months 
more than once 
64% 
more than 20 
times 
4% 
more than 10 
times 
16% 
Source: Wikipedia, World Bank, Euromonitor, Ericsson, Malaysia Communication 
and Multimedia Commission * Based on 1000 peoples surveyed across Klang Valley, Malaysia 
more than once more than 10 times more than 20 times none 
Population of Southeast Asia and Smartphone 
penetration in 2014

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Q-Smart

  • 1.
  • 2. Problem 1  Precious time wasted  Existing queuing solution not helping  Waste of precious retail space
  • 3. 1 Problem (cont.) “I have been standing here since 9am just to get my license renewed. How do you think I feel?” With a queue this long, I feel like starting my own clinic. “Yes I will pay for that but certain people may abuse it. I personally would pay for a better queue…”
  • 4. 2 Solution for Everyone Search for queues Post office, restaurant or clinic? Request for number One button to get in line, from the comfort of your home Grab a coffee … and check-in when it is your turn
  • 5. 3 Solution for Service Provider Set up complete queuing system in 5 minutes
  • 6. 4 Business Model Public Revenue from requesting number remotely With 1% Southeast Asia Market Penetration 20M annually
  • 7. 5 Business Model (cont.) Service Provider Revenue from subscription • Free Model  Complete queuing solution system • Paid Model  With support  Revenue sharing for remote number request  Can maintain remote request fees  Can opt out from remote request
  • 8. Roadmap 1st phase First beta rollout Customised fit for specific sector like restaurant, clinics ... Dec 2014 March 2015 Integration with existing solution provider May 2015 Location based service utilising waiting list in specific location Dec 2015 System for retailer service to connect to customer who are waiting for their turn Feb 2016 and more… 2nd phase To The Future Thank . http://qsmart.co
  • 9. A Founders Advent Phang Alvin Chua  Partner & Director of Infinitilab Sdn Bhd  12 years of programming  Involve in more than 30+ projects.  Win numerous programming award.  Understands market requirement  Partner & Software Architect of Infinitilab Sdn Bhd  10 years of programming experience  Involve in more than 20+ projects.  Love UX and UI designs  Win numerous programming award.
  • 10. B Competition Free, mobile device friendly, public-oriented Offline System Cloud System Costly, hardware intensive, subscription-oriented
  • 11. C Targeted Market Size 618 M Population in Southeast Asia 200 M Smartphone Users (growing faster than world’s avg.) Distribution of people who have waited in long lines in the past 12 months more than once 64% more than 20 times 4% more than 10 times 16% Source: Wikipedia, World Bank, Euromonitor, Ericsson, Malaysia Communication and Multimedia Commission * Based on 1000 peoples surveyed across Klang Valley, Malaysia more than once more than 10 times more than 20 times none Population of Southeast Asia and Smartphone penetration in 2014

Editor's Notes

  1. Malaysians line up for essential services Chronic situation, people spending hours waiting in line Compounded by bad delivery system, public transportation and traffic jams DMV experience
  2. People complain daily on the state of system Happens all over the world, especially developing countries with huge population
  3. Here comes QSmart. Search for desired service, and get estimated waiting time Already number, pop in, notify you when your turn is close Wait in café, or run other errands Pay small fee, to get a number remotely (no longer leave at 7)
  4. Full queuing solution Easy to use and setup that works across devices Helps reduce waiting area, saving precious retail space Less people frowning, happier customers Allow integration through platform API
  5. Earn revenue from 2 channels Charges public to get a queue spot remotely Why? Time is money, and you save a lot of time. Charges depend on SP and load factor (surge pricing) Preload account with credits, which is used to purchase queuing spot
  6. Free to encourage adoption Paid with more options and revenue sharing for serving remote tickets
  7. 80% done, public roll out in December While trying to solve queuing issue, the vision is larger than that Build location-based services that leverages on queuing data With QSmart, we revolutionise the way people queue, in ways familiar to them
  8. Differs from competitions Cloud-based solution Affordable, easy to set up No custom hardware Provide statistics and allow online interactions in ways competitions don’t
  9. Initial target customer bas in Southeast Asia Huge populating putting huge pressure on delivery system Huge internet and smartphone penetration, growing faster than world’s average Growing tech-savvy and critical population, incentive and pressure for SP