The document outlines the roles and responsibilities of an Administrative Assistant and a Senior Administrative Assistant. An Admin Assistant creates filing systems, organizes resources, processes information like typing letters and emails, and provides support across the organization. A Senior Admin Assistant assists management in decision making, coordinates resources effectively, and trains subordinates on software. Both roles require being polite, discreet, strong communication and problem solving skills, and competence with ICT systems.

1. Senior Admin Assistant v Admin Assistant

2. Role of Admin Assistant Creating filling systems both manual and electronic Organising resources- ensuring that the work environment is efficient and well equipped Processing and editing info, e.g. typing letters, sending e-mails, dealing with taxes, dealing with customers Provides support to each functional element of the organisation

3. Roles of Senior Admin Assistant Assist management in the decision making process, e.g. deciding on new resources for the office, auditing the inventory, etc Co-ordinate resources effectively- ensure that resources are managed to a high standard and that they are accessible to all staff concerned Train subordinates on how to use different software packages. Identify and implement effective solutions to problems which may arise

4. Qualities and Skills of Admin Assistants Polite Discreet Excellent communication skills Problem Solving Highly Competent ICT Skills