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Adapted from IMA
IMA EDUCATIONAL CASE JOURNAL VOL. 8, NO. 1, ART.
2, MARCH 2015
ISSN 1940-204X
Forge Group Ltd Case Study (A)The Revealing Nature of
Numbers
Suzanne Maloney
University of Southern Queensland
Toowoomba, Australia, 4350.
[email protected]
THE FORGE GROUP LTD SUMMARY
In 2012-2013, Forge Group Limited had more than 2,000
employees working across
eight countries on four continents. The pride in the growth story
is evident, as Forge
Group’s 2012 Annual Report (released in September 2013) lists
accomplishments in
what is described as a groundbreaking year. The main
milestones give a snapshot of
the types of projects the company was involved in (see Figure
1). At the time of listing
(June 26, 2007), Forge Group Ltd (FGL) shares traded for
$0.56. (All monetary amounts
discussed herein are in Australian dollars. To convert to another
currency, visit www.x-
rates.com.) The shares peaked at $6.98 on March 6, 2013,
valuing the company at
$600 million. In less than a year, FGL was placed in a trading
halt (February 11, 2014).
Voluntary administrators and receivers were appointed.
http://www.openbriefing.com/AsxDownload.aspx?pdfUrl=Repor
t%2FComNews%2F201
30829%2F01438557.pdf
THE ENGINEERING AND CONSTRUCTION INDUSTRY
The engineering and construction sector provides significant
economic activity in many
countries. Large-scale engineering and construction projects—
including highways,
bridges, railways, airports, harbors, production facilities, and
office and apartment
buildings—provide employment opportunities and attract large
capital investment. The
quantum of resources employed in this industry and the
profound affect they have on
society means that there are strict compliance, regulatory,
environmental, and tax
requirements on those operating in the sector. The governments
of many countries
publicly funded a number of large-scale infrastructure projects
in the aftermath of the
Global Financial Crisis (GFC) to stimulate the economy.
Joint ventures and public/private partnerships are common in
the industry to reduce the
risk of large-scale projects and to ensure adequate capital and
expertise. Major
contracts generally involve a number of different companies
with primary contractor and
sub-contractor status, all tendering and quoting on various
stages of work in a project.
This makes the industry highly competitive, and therefore it is
vital to have appropriate
costing and project management expertise.
Mining companies also took advantage of the cheaper finance
post GFC and the
upswing in demand for minerals and resources. Large-scale
mining projects have been
the driving force for some economies, especially in Australia.
But with the construction
of a number of the large projects nearing completion (and
moving into production
phase), there is a drop in engineering and construction
spending. In Australia in 2013-
2014, engineering and construction spending was $128 billion,
dropping $1 billion from
the previous year. This increased competition in the sector and,
therefore, demand for
lower-priced contracts and shorter completion times.
The market value of engineering and construction companies are
based partly on their
future secured order book. “Order book” is a term used in the
engineering and
construction sector to capture the company’s future work and
the dollar value of the
work. The future work is contracted through the normal selling
of services and through
“tendering” for large-scale works needed by governments and
large private companies.
If a project is very large, it may be divided into segments with a
separate tender process
for each segment. Companies have to carefully consider the risk
attached to each
segment of the larger project and the interrelationship of each
of the segments. A
company can be held liable to another company if their segment
completion is delayed
and the other company cannot complete its work on time, as per
their contract, because
of the delay. For example, when building a tunnel, the riskier
segment may be blasting
the rock and strengthening the actual tunnel. Excavating the
ground and surfacing the
http://www.openbriefing.com/AsxDownload.aspx?pdfUrl=Repor
t%2FComNews%2F20130829%2F01438557.pdf
http://www.openbriefing.com/AsxDownload.aspx?pdfUrl=Repor
t%2FComNews%2F20130829%2F01438557.pdf
road may not carry the same risk but could be held up if the
blasting and strengthening
is not completed on time.
In comparison to a retail or manufacturing concern, the products
being sold are large
capital works that tend not to be completed within a neat 12-
month period. This means
that there needs to be payment points built into the contracts.
These are called
“milestones.” Once a project milestone is reached, it triggers a
point when the
engineering and construction company can invoice the
purchaser and recognize the
revenue in its accounts. The product cost (Cost-of-Goods-Sold)
expensed against this
revenue will contain material, labor, equipment costs, and sub-
contractor costs. These
costs are all capitalized into inventory at the time they are
incurred but not expensed
until they reach a milestone. A lot of dollars, long-term time
horizons, subjective
milestones, and the application of large capital equipment costs
contribute to the overall
business risk in the sector. Many companies have suffered as a
result of stalled
projects, unforeseen circumstances or problems, poor costing of
the work, and
mismanaged cash flow.
Within the industry, there is usually significant take-over
activity. This is driven in part by
companies not performing well and/or insolvency and also by
normal merger and
acquisition activity. Smaller companies find it difficult to
compete with larger companies
for the larger projects and generally need to combine or merge
in some way or stay
small. This adds further risk and places the financial statements
and the order book
under increased scrutiny as business valuations rely on this
information.
THE FORGE GROUP LTD (FGL)
The company was a success story. It listed on the Australian
stock exchange on June
26, 2007, from a private construction company called
AiConstruction. It was a well-run
company that needed access to more capital if it was to continue
to grow. Within a year,
it made its first acquisition by taking over Abesque
Engineering. The company survived
the Global Financial Crisis and leveraged to the subsequent
mining and construction
boom led by China’s appetite for minerals and resources. Over
the next few years, the
company grew organically and in April 2010 another
construction company called
Clough bought 13% (10.5 million shares) of FGL ordinary
shares, thus becoming the
largest shareholder. Clough continued to purchase shares in
FGL until it divested its
total holding of 35% in March 2013. Clough management
explained its divestment by
indicating that expectations of joint ventures between the two
companies did not
eventuate, and, therefore, the equity holding was cashed in to
allow the pursuit of other
objectives.
In January 2012, FGL undertook a major acquisition by
purchasing CTEC Pty Ltd. In
essence, the acquisition meant taking over two major projects.
The Diamantina Power
Station (DPS) Project in Queensland, Australia, and the West
Angelas Power Station
(WAPS) Project in the Pilbara region of Western Australia. It
was expected that these
major projects would add $7.5 million and $10.8 million to
earnings before interest, tax,
depreciation, and amortization (EBITDA) in 2012 and 2013,
respectively. The purchase
price was $16 million up-front with further payments due on the
meeting of specified
performance targets (total paid was $32.26 million). This
increased FGL’s order book
significantly, and FGL’s share price rose in response. In June
2013, FGL acquired
Taggart Global for $43 million. This purchase meant that FGL
was now diversifying into
asset management and into other economies.
SHARE MARKET INFORMATION
The historical share price chart since listing is shown in Figure
2.
The market closing prices, major announcements, and
significant shareholding changes
are listed in chronological order in Table 1.
CTEC PURCHASE
In the wash up of the demise of FGL is the attention being paid
to two main contracts:
The Diamantina Power Station (DPS) Project in Queensland,
Australia, and the West
Angelas Power Station (WAPS) Project in the Pilbara region of
Western Australia. Both
projects were acquired after FGL took over CTEC Pty Ltd on
January 13, 2012. The
purchase of CTEC was to change the business model by
bringing sub-contracting work
in-house with the intended consequence of taking out the
“middle man” and thereby
increasing earnings (by negating sub-contractor margins). The
CTEC purchase
payment terms required an up-front payment of $16 million with
subsequent payments
conditional on meeting performance criteria (possible further
payment of $40 million in
total). CTEC’s prior year (June 30, 2011) EBIT was $2 million,
with expected EBITDA at
year end 2012 and 2013 to be $18.4 million and $24.8 million,
respectively. The DPS
and WAPS projects were to increase this expected EBITDA by
$7.5 million in 2012 and
$10.8 million in 2013.
Instead cost overruns and poor budgeting meant that the
projects’ revised 2013
estimates showed a $61 million project margin loss for the DPS
project and a $41.7
million project margin loss on the WAPS project. The cost
overruns on these two
projects lead to the profit downgrade and contributed to the
resulting shortage of cash.
Added to that was the discovery of an early payment to the
vendors of CTEC Pty Ltd
before its performance conditions were met. Further, the
payment of bonuses to the
previous Managing Director, Peter Hutchinson, of $375,000 was
made for a successful
acquisition and integration. These payments are the subject of
further investigations by
the liquidator.
DPS AND WAPS COSTING AND BUDGETING
In any business the costing and budgeting systems are critical to
success. The FGL
administrator report for 2013/2014 (year ending January 2014)
shows that the:
• Actual work-in-progress income for the period was $126
million below
management forecast.
• Labor costs were $70 million over budget.
• Material costs were $55 million over budget.
• Work-in-progress overheads were $22 million over budget.
FINANCIAL INFORMATION
The financial statements for 2010-2014 are presented in Tables
2-5 in your Excel
workbook.
The Case and the problem ----Page 265 Fred Lee’s Club
Problems:
1. The drop of membership in Fred’s club.
2. Fred didn’t pay attention to the new country club on the south
side of the city,
which means he failed to realize the competition.
3. The club’s board tend to make as little change as possible
year to year in order to
cater for the current members. They consider only their current
members as its
market target while ignoring other elite people beside their
current members,
especially some young professionals.
4. The food and beverage revenues had been falling at a faster
rate than the
member dues revenues. They can’t have the older and more
loyal members
spend much time in their dining room and casual grill room.
Besides, the snack
bar revenue drops 50% compared to ten years ago.
5. The pool and tennis courts were not as crowded as that of
fifteen years ago,
especially at the time when school was out in summer.
6. The wedding business goes down significantly.
As listed above, problem 1, 3, 5, 6 are basically caused by the
same factor that Fred’s
club didn’t pay attention to those young professionals with
young families. Their
market target was totally wrong. That’s why their membership
drops because they
failed to attract new young professionals, their board wants to
be conservative because
they didn’t realize the right market target. There weren’t many
families in the summer
because some of their older members’ kids have grown up and
they failed to young
professionals with kids. The wedding was also due to the lack
of young professionals.
About problem 2, I would like to believe it is because the
manager did not consider the
external threat and ignored the surrounding competition.
Therefore, I think this is also
a major reason for the reduction of club members. Besides, for
the problem 4, the
reason why the food and beverage revenues had been falling at a
faster rate than the
member dues revenues is because it does not take into account
the ageing of club
members. As the age of club members increases, the food that
was previously popular
with club members is not what they like now. I think that
members of the club now pay
more attention to the health of the food. They are more willing
to eat some foods that
are good for the body rather than the snack bar. I think this is
the reason why its
income is falling rapidly.
So, I think the most serious problem facing the club now is to
solve the problem of
falling food and beverage income, because it is falling faster
than the member, which is
why I have to put this problem in our primary position.
Secondly, I think the problem
we should pay attention to is to solve the problem of member
loss, because this will
directly affect the direct income of the club. Finally, let's solve
the problems related to
swimming pools and tennis courts as well as weddings.
CLUB MANAGEMENT COURSE
Procedure for Analysis of Cases
This is a general approach to case analysis and is recommended
whether the case is to
be discussed in class, thoroughly analyzed in a formal report, or
both.
1. Read the Case Completely. This provides an overview of
the types of problems
discussed, the range of data available to you, and the character
of the
organization. Be careful to distinguish between fact and
opinion.
Some information will be provided by the case writer and may
generally be
accepted as fact. Other data will be introduced as statements by
officers or
employees. These statements may or may not be true. You must
be critical of
these statements, considering the credibility of the source, along
with other
information in the case, and your own knowledge of sound
business practices.
2. Evaluate the Current Situation. Each organization exists in
a specific social,
technological and environmental context. Your analysis and
recommendations
will be most realistic if they recognize the constraints imposed
by the situation.
Begin your evaluation by asking three questions:
What is it? What are its resources? What competitive
alternatives exist?
A. What is it?
(1) Type of organization (club)
(2) Size (number of employees by function, departments, sales
volume, invested
capital)
(3) Industry characteristics (competition, technology,
performance ratios)
B. What are its resources? (Consider strengths and weaknesses)
(1) Personnel (training, age, attitudes, abilities, development
programs)
(2) Assets (age of plant and equipment, level of technological
sophistication,
flexibility, condition of furnishings)
(3) Reputation (quality, service, price, credit rating)
C. What competitive alternatives exist?
(1) Who else is engaged in the same business?
(2) How are they doing in the areas to be analyzed?
(3) What can we do to improve relative to them?
Some cases are presented with more detail than others. This
may or may not be an
asset. “There isn’t enough information provided in this case” is
generally not a valid
response. Remember – in the management world, crucial
decisions are made every
day with inadequate information.
D. After identifying the nature and resources of the
organization, apply
appropriate standards to it. Organization standards, for
instance, may vary with
size. A large property may have a personnel specialist, but in a
small club this job
may be one facet of the manager’s role.
3. Identify the Problem. Begin this analysis with a systematic
arrangement of the
evidence in categories. Use functional areas (e.g. marketing,
finance, food &
beverage, personnel, etc.) and management concepts (e.g.
coordination, planning,
control, etc.) Evaluate the evidence to discover which problems
are independent.
Group together those problems which are interrelated or share a
common cause.
Finally, establish a ranking of the problems based on urgency,
magnitude, or ease
of solution. Use quantitative measures where appropriate.
4. Develop a Plan of Action. Take a specific point of view.
You may be the president
reporting to the board, some other officer reporting to the
president, an assistant
manager reporting to a manager, or a consultant. You should
consider the existing
resources, people and structure and reach an effective balance
between the
optimal solution and what is workable and realistic. Trust your
own experiences in
the hospitality industry. Don’t be afraid to draw upon your own
background to
illustrate key points in the case.
Be decisive in your recommendations. Do not list alternatives
without stating your
recommendation. Be specific! State who, what, when and how
for each action.
Quantify the action by stating how long, how much, and how
many.
Include timing in your recommendations. Specify a sequence of
events and note
which actions depend on the successful completion of previous
steps.
5. The Written Analysis: The Development of Analytical Skills.
Your written analysis must contain:
Pages 1- 4: The written analysis should be kept to about four
type-written, doubled-
spaced pages, which includes a one-half page (maximum)
restatement of the facts
of the case. Use only those facts that strengthen your analysis.
Page 5: Bibliographic references in support of your analysis. A
minimum of three
references are required.
6. Report Grades
Maximum grade – 100 points
Reports will be graded on the following basis:
A. Content – Does the report, where applicable, reasonably
follow the “Procedure for
Analysis of Cases”? Is it logical? (65 points)
B. Presentation – Is the written report well organized? Are the
sentences clear?
Are words correctly spelled? Did you proofread carefully? Did
you use
appropriate subheadings? (35 points)
C. Defense and Class Discussion – Did you enter into the
discussion in class?
Did you allow others to do all of the talking? Did you defend
your position and at
the same time recognize the opinions of others? Did you seek
to reach a
consensus with the class on the best solution?
7. The Development of Verbal Skills Through group interaction
in any team
discussions, HB 321 also aims to develop your verbal skills.
A. Force one to face the limitations of one’s own subjective
opinions.
B. To improve one’s understanding and capacity to react
articulately, sensibly and
profitably to evolving situations.
C. To decide upon sound courses of action only after one’s
assumptions and
perceptions have been called into question by others with
different insights.

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Adapted from IMA IMA EDUCATIONAL CASE JOURNAL VOL. 8, NO.docx

  • 1. Adapted from IMA IMA EDUCATIONAL CASE JOURNAL VOL. 8, NO. 1, ART. 2, MARCH 2015 ISSN 1940-204X Forge Group Ltd Case Study (A)The Revealing Nature of Numbers Suzanne Maloney University of Southern Queensland Toowoomba, Australia, 4350. [email protected] THE FORGE GROUP LTD SUMMARY In 2012-2013, Forge Group Limited had more than 2,000 employees working across eight countries on four continents. The pride in the growth story is evident, as Forge Group’s 2012 Annual Report (released in September 2013) lists accomplishments in what is described as a groundbreaking year. The main milestones give a snapshot of the types of projects the company was involved in (see Figure 1). At the time of listing (June 26, 2007), Forge Group Ltd (FGL) shares traded for
  • 2. $0.56. (All monetary amounts discussed herein are in Australian dollars. To convert to another currency, visit www.x- rates.com.) The shares peaked at $6.98 on March 6, 2013, valuing the company at $600 million. In less than a year, FGL was placed in a trading halt (February 11, 2014). Voluntary administrators and receivers were appointed. http://www.openbriefing.com/AsxDownload.aspx?pdfUrl=Repor t%2FComNews%2F201 30829%2F01438557.pdf THE ENGINEERING AND CONSTRUCTION INDUSTRY The engineering and construction sector provides significant economic activity in many countries. Large-scale engineering and construction projects— including highways, bridges, railways, airports, harbors, production facilities, and office and apartment buildings—provide employment opportunities and attract large capital investment. The
  • 3. quantum of resources employed in this industry and the profound affect they have on society means that there are strict compliance, regulatory, environmental, and tax requirements on those operating in the sector. The governments of many countries publicly funded a number of large-scale infrastructure projects in the aftermath of the Global Financial Crisis (GFC) to stimulate the economy. Joint ventures and public/private partnerships are common in the industry to reduce the risk of large-scale projects and to ensure adequate capital and expertise. Major contracts generally involve a number of different companies with primary contractor and sub-contractor status, all tendering and quoting on various stages of work in a project. This makes the industry highly competitive, and therefore it is vital to have appropriate costing and project management expertise. Mining companies also took advantage of the cheaper finance post GFC and the upswing in demand for minerals and resources. Large-scale
  • 4. mining projects have been the driving force for some economies, especially in Australia. But with the construction of a number of the large projects nearing completion (and moving into production phase), there is a drop in engineering and construction spending. In Australia in 2013- 2014, engineering and construction spending was $128 billion, dropping $1 billion from the previous year. This increased competition in the sector and, therefore, demand for lower-priced contracts and shorter completion times. The market value of engineering and construction companies are based partly on their future secured order book. “Order book” is a term used in the engineering and construction sector to capture the company’s future work and the dollar value of the work. The future work is contracted through the normal selling of services and through “tendering” for large-scale works needed by governments and large private companies. If a project is very large, it may be divided into segments with a separate tender process
  • 5. for each segment. Companies have to carefully consider the risk attached to each segment of the larger project and the interrelationship of each of the segments. A company can be held liable to another company if their segment completion is delayed and the other company cannot complete its work on time, as per their contract, because of the delay. For example, when building a tunnel, the riskier segment may be blasting the rock and strengthening the actual tunnel. Excavating the ground and surfacing the http://www.openbriefing.com/AsxDownload.aspx?pdfUrl=Repor t%2FComNews%2F20130829%2F01438557.pdf http://www.openbriefing.com/AsxDownload.aspx?pdfUrl=Repor t%2FComNews%2F20130829%2F01438557.pdf road may not carry the same risk but could be held up if the blasting and strengthening is not completed on time. In comparison to a retail or manufacturing concern, the products being sold are large capital works that tend not to be completed within a neat 12- month period. This means
  • 6. that there needs to be payment points built into the contracts. These are called “milestones.” Once a project milestone is reached, it triggers a point when the engineering and construction company can invoice the purchaser and recognize the revenue in its accounts. The product cost (Cost-of-Goods-Sold) expensed against this revenue will contain material, labor, equipment costs, and sub- contractor costs. These costs are all capitalized into inventory at the time they are incurred but not expensed until they reach a milestone. A lot of dollars, long-term time horizons, subjective milestones, and the application of large capital equipment costs contribute to the overall business risk in the sector. Many companies have suffered as a result of stalled projects, unforeseen circumstances or problems, poor costing of the work, and mismanaged cash flow. Within the industry, there is usually significant take-over activity. This is driven in part by companies not performing well and/or insolvency and also by
  • 7. normal merger and acquisition activity. Smaller companies find it difficult to compete with larger companies for the larger projects and generally need to combine or merge in some way or stay small. This adds further risk and places the financial statements and the order book under increased scrutiny as business valuations rely on this information. THE FORGE GROUP LTD (FGL) The company was a success story. It listed on the Australian stock exchange on June 26, 2007, from a private construction company called AiConstruction. It was a well-run company that needed access to more capital if it was to continue to grow. Within a year, it made its first acquisition by taking over Abesque Engineering. The company survived the Global Financial Crisis and leveraged to the subsequent mining and construction boom led by China’s appetite for minerals and resources. Over the next few years, the company grew organically and in April 2010 another
  • 8. construction company called Clough bought 13% (10.5 million shares) of FGL ordinary shares, thus becoming the largest shareholder. Clough continued to purchase shares in FGL until it divested its total holding of 35% in March 2013. Clough management explained its divestment by indicating that expectations of joint ventures between the two companies did not eventuate, and, therefore, the equity holding was cashed in to allow the pursuit of other objectives. In January 2012, FGL undertook a major acquisition by purchasing CTEC Pty Ltd. In essence, the acquisition meant taking over two major projects. The Diamantina Power Station (DPS) Project in Queensland, Australia, and the West Angelas Power Station (WAPS) Project in the Pilbara region of Western Australia. It was expected that these major projects would add $7.5 million and $10.8 million to earnings before interest, tax, depreciation, and amortization (EBITDA) in 2012 and 2013, respectively. The purchase price was $16 million up-front with further payments due on the meeting of specified
  • 9. performance targets (total paid was $32.26 million). This increased FGL’s order book significantly, and FGL’s share price rose in response. In June 2013, FGL acquired Taggart Global for $43 million. This purchase meant that FGL was now diversifying into asset management and into other economies. SHARE MARKET INFORMATION The historical share price chart since listing is shown in Figure 2. The market closing prices, major announcements, and significant shareholding changes are listed in chronological order in Table 1. CTEC PURCHASE In the wash up of the demise of FGL is the attention being paid to two main contracts: The Diamantina Power Station (DPS) Project in Queensland, Australia, and the West Angelas Power Station (WAPS) Project in the Pilbara region of Western Australia. Both projects were acquired after FGL took over CTEC Pty Ltd on January 13, 2012. The purchase of CTEC was to change the business model by
  • 10. bringing sub-contracting work in-house with the intended consequence of taking out the “middle man” and thereby increasing earnings (by negating sub-contractor margins). The CTEC purchase payment terms required an up-front payment of $16 million with subsequent payments conditional on meeting performance criteria (possible further payment of $40 million in total). CTEC’s prior year (June 30, 2011) EBIT was $2 million, with expected EBITDA at year end 2012 and 2013 to be $18.4 million and $24.8 million, respectively. The DPS and WAPS projects were to increase this expected EBITDA by $7.5 million in 2012 and $10.8 million in 2013. Instead cost overruns and poor budgeting meant that the projects’ revised 2013 estimates showed a $61 million project margin loss for the DPS project and a $41.7 million project margin loss on the WAPS project. The cost overruns on these two projects lead to the profit downgrade and contributed to the resulting shortage of cash. Added to that was the discovery of an early payment to the
  • 11. vendors of CTEC Pty Ltd before its performance conditions were met. Further, the payment of bonuses to the previous Managing Director, Peter Hutchinson, of $375,000 was made for a successful acquisition and integration. These payments are the subject of further investigations by the liquidator. DPS AND WAPS COSTING AND BUDGETING In any business the costing and budgeting systems are critical to success. The FGL administrator report for 2013/2014 (year ending January 2014) shows that the: • Actual work-in-progress income for the period was $126 million below management forecast. • Labor costs were $70 million over budget. • Material costs were $55 million over budget. • Work-in-progress overheads were $22 million over budget. FINANCIAL INFORMATION The financial statements for 2010-2014 are presented in Tables 2-5 in your Excel workbook.
  • 12. The Case and the problem ----Page 265 Fred Lee’s Club Problems: 1. The drop of membership in Fred’s club. 2. Fred didn’t pay attention to the new country club on the south side of the city, which means he failed to realize the competition. 3. The club’s board tend to make as little change as possible year to year in order to cater for the current members. They consider only their current members as its market target while ignoring other elite people beside their current members, especially some young professionals. 4. The food and beverage revenues had been falling at a faster rate than the member dues revenues. They can’t have the older and more loyal members spend much time in their dining room and casual grill room. Besides, the snack bar revenue drops 50% compared to ten years ago. 5. The pool and tennis courts were not as crowded as that of fifteen years ago, especially at the time when school was out in summer. 6. The wedding business goes down significantly. As listed above, problem 1, 3, 5, 6 are basically caused by the same factor that Fred’s club didn’t pay attention to those young professionals with young families. Their market target was totally wrong. That’s why their membership drops because they failed to attract new young professionals, their board wants to
  • 13. be conservative because they didn’t realize the right market target. There weren’t many families in the summer because some of their older members’ kids have grown up and they failed to young professionals with kids. The wedding was also due to the lack of young professionals. About problem 2, I would like to believe it is because the manager did not consider the external threat and ignored the surrounding competition. Therefore, I think this is also a major reason for the reduction of club members. Besides, for the problem 4, the reason why the food and beverage revenues had been falling at a faster rate than the member dues revenues is because it does not take into account the ageing of club members. As the age of club members increases, the food that was previously popular with club members is not what they like now. I think that members of the club now pay more attention to the health of the food. They are more willing to eat some foods that are good for the body rather than the snack bar. I think this is the reason why its income is falling rapidly. So, I think the most serious problem facing the club now is to solve the problem of falling food and beverage income, because it is falling faster than the member, which is why I have to put this problem in our primary position. Secondly, I think the problem we should pay attention to is to solve the problem of member loss, because this will directly affect the direct income of the club. Finally, let's solve the problems related to
  • 14. swimming pools and tennis courts as well as weddings. CLUB MANAGEMENT COURSE Procedure for Analysis of Cases This is a general approach to case analysis and is recommended whether the case is to be discussed in class, thoroughly analyzed in a formal report, or both. 1. Read the Case Completely. This provides an overview of the types of problems discussed, the range of data available to you, and the character of the organization. Be careful to distinguish between fact and opinion. Some information will be provided by the case writer and may generally be accepted as fact. Other data will be introduced as statements by officers or employees. These statements may or may not be true. You must be critical of these statements, considering the credibility of the source, along with other information in the case, and your own knowledge of sound business practices. 2. Evaluate the Current Situation. Each organization exists in a specific social, technological and environmental context. Your analysis and recommendations will be most realistic if they recognize the constraints imposed by the situation.
  • 15. Begin your evaluation by asking three questions: What is it? What are its resources? What competitive alternatives exist? A. What is it? (1) Type of organization (club) (2) Size (number of employees by function, departments, sales volume, invested capital) (3) Industry characteristics (competition, technology, performance ratios) B. What are its resources? (Consider strengths and weaknesses) (1) Personnel (training, age, attitudes, abilities, development programs) (2) Assets (age of plant and equipment, level of technological sophistication, flexibility, condition of furnishings) (3) Reputation (quality, service, price, credit rating) C. What competitive alternatives exist? (1) Who else is engaged in the same business? (2) How are they doing in the areas to be analyzed? (3) What can we do to improve relative to them? Some cases are presented with more detail than others. This may or may not be an asset. “There isn’t enough information provided in this case” is generally not a valid response. Remember – in the management world, crucial
  • 16. decisions are made every day with inadequate information. D. After identifying the nature and resources of the organization, apply appropriate standards to it. Organization standards, for instance, may vary with size. A large property may have a personnel specialist, but in a small club this job may be one facet of the manager’s role. 3. Identify the Problem. Begin this analysis with a systematic arrangement of the evidence in categories. Use functional areas (e.g. marketing, finance, food & beverage, personnel, etc.) and management concepts (e.g. coordination, planning, control, etc.) Evaluate the evidence to discover which problems are independent. Group together those problems which are interrelated or share a common cause. Finally, establish a ranking of the problems based on urgency, magnitude, or ease of solution. Use quantitative measures where appropriate. 4. Develop a Plan of Action. Take a specific point of view. You may be the president reporting to the board, some other officer reporting to the president, an assistant manager reporting to a manager, or a consultant. You should consider the existing resources, people and structure and reach an effective balance between the optimal solution and what is workable and realistic. Trust your own experiences in the hospitality industry. Don’t be afraid to draw upon your own
  • 17. background to illustrate key points in the case. Be decisive in your recommendations. Do not list alternatives without stating your recommendation. Be specific! State who, what, when and how for each action. Quantify the action by stating how long, how much, and how many. Include timing in your recommendations. Specify a sequence of events and note which actions depend on the successful completion of previous steps. 5. The Written Analysis: The Development of Analytical Skills. Your written analysis must contain: Pages 1- 4: The written analysis should be kept to about four type-written, doubled- spaced pages, which includes a one-half page (maximum) restatement of the facts of the case. Use only those facts that strengthen your analysis. Page 5: Bibliographic references in support of your analysis. A minimum of three references are required. 6. Report Grades Maximum grade – 100 points Reports will be graded on the following basis: A. Content – Does the report, where applicable, reasonably follow the “Procedure for Analysis of Cases”? Is it logical? (65 points) B. Presentation – Is the written report well organized? Are the
  • 18. sentences clear? Are words correctly spelled? Did you proofread carefully? Did you use appropriate subheadings? (35 points) C. Defense and Class Discussion – Did you enter into the discussion in class? Did you allow others to do all of the talking? Did you defend your position and at the same time recognize the opinions of others? Did you seek to reach a consensus with the class on the best solution? 7. The Development of Verbal Skills Through group interaction in any team discussions, HB 321 also aims to develop your verbal skills. A. Force one to face the limitations of one’s own subjective opinions. B. To improve one’s understanding and capacity to react articulately, sensibly and profitably to evolving situations. C. To decide upon sound courses of action only after one’s assumptions and perceptions have been called into question by others with different insights.