This document outlines the format for an action research project conducted by the Department of Education. It includes sections for an abstract, acknowledgements, table of contents, performance background and problem description, customer input, current practices and priority areas for improvement, a focused problem statement and target, root cause analysis, proposed solutions, an implementation plan, testing and evaluation of solutions with data, reflection on the process and results, and appendices with supporting documents. The goal of the action research is to identify and address a problem in teaching or learning through gathering customer feedback, analyzing root causes, implementing a solution, and evaluating the impact on a targeted problem.