This document summarizes Ontario's accessibility standards for websites and customer service. It outlines that by 2012, all Ontario businesses with employees must comply with standards from the Accessibility for Ontarians with Disabilities Act to make their websites and customer service accessible. The standards are based on the Web Content Accessibility Guidelines which define principles like content must be perceivable, operable, understandable and robust. It provides an overview of who the standards apply to and what requirements must be met.