What does digital default mean in terms of digital access for disabled and deaf people? Only 41% are online. This presentation highlights many of the issues and offers some solutions.
Get Ready Get Online - digital inclusion and welfare reformHelen Milner
My talk at the NHF Conference on 14th February 2013 in London. Discussing the urgency of helping people to use the internet, particularly with a view to the new Welfare Reform. Interesting for all digital inclusion and/or housing people.
This is the presentation I gave on 7-Mar-13 at the National Federation of Housing's Marketing and Communications Conference - please contact me if you have any questions or comments.
Social Housing: towards a digital strategyHelen Milner
Presentation 19 June, talking about Local + Technology + Scale and how to apply it to my thinking on whole organisational digital strategies. Directed at Housing providers, but applicable to any organisational digital strategy.
PCs for People october 2012 broadband taskforce presentationAnn Treacy
PCs for People present to the Minnestoa Broadband Task Force (Oct 2012) on their computer donation, refurbishing programs that puts computers in the hands of low income households.
Get Ready Get Online - digital inclusion and welfare reformHelen Milner
My talk at the NHF Conference on 14th February 2013 in London. Discussing the urgency of helping people to use the internet, particularly with a view to the new Welfare Reform. Interesting for all digital inclusion and/or housing people.
This is the presentation I gave on 7-Mar-13 at the National Federation of Housing's Marketing and Communications Conference - please contact me if you have any questions or comments.
Social Housing: towards a digital strategyHelen Milner
Presentation 19 June, talking about Local + Technology + Scale and how to apply it to my thinking on whole organisational digital strategies. Directed at Housing providers, but applicable to any organisational digital strategy.
PCs for People october 2012 broadband taskforce presentationAnn Treacy
PCs for People present to the Minnestoa Broadband Task Force (Oct 2012) on their computer donation, refurbishing programs that puts computers in the hands of low income households.
See how Social Analytics can help employees discover the content, colleagues and communities that can help them Get Work Done.
Note: originally posted here: http://www.slideshare.net/alanlepofsky/social-analytics-in-the-enterprise
Note: some of the fonts/text seem to have been messed up during the conversation to SlideShare. ex: Slide 30 should say "Content".
First presented at http://www.e2conf.com/virtual/
The value of Social Analytics can be surfaced in many ways. Sometimes is quite visual like a leader board that helps motivate participation. Other times it's behind the scenes like the algorithms used to recommend groups to join or pages to read. Either way, social analytics can help you make better informed decisions, provide more relevancies to your interactions and ultimately help you get you and your company be more successful. This session will take a look at some of the real world implementations of social analytics available today from many of the social business vendors. We'll talk about the trends in this space and discuss some of the possible future directions.
The services public libraries have offered to their patrons have changed dramatically over the last several decades. However, oftentimes their internal processes have remained largely the same. This presentation argues that libraries need to reflect on their internal processes just as much as their public services in order to be nimble enough to adapt to the many changes happening in the field.
This presentation was last given at the Douglas County Library (Oregon) staff in-service on October 5, 2012.
In partnership with people with disabilities and their families, the Virginia Department of Rehabilitative Services collaborates with the public and private sectors to provide and advocate for the highest quality services that empower individuals with disabilities to maximize their employment, independence and full inclusion into society.
Is your organization ready for seismic change accelerated by the expanding online ecosystem? Are you evolving the kinds of nimble governance, management, and operations that can survive -- and thrive -- through the next upheaval in your industry? By definition, disruption is unexpected, but you can prepare your programs and people to anticipate transformative change.
References:
http://en.wikipedia.org/wiki/Clayton_M._Christensen
http://en.wikipedia.org/wiki/Communities_of_practice
http://en.wikipedia.org/wiki/Agile_Manifesto
Credits:
http://www.flickr.com/photos/tedkerwin/4829580594/
http://en.wikipedia.org/wiki/File:Metal_movable_type.jpg
http://www.flickr.com/photos/pargon/2444943158/
http://www.flickr.com/photos/ollesvensson/3681650830/
http://www.flickr.com/photos/viewfrom52/2263683446/
http://en.wikipedia.org/wiki/File:Chalkandboard.jpg
http://www.flickr.com/photos/gehealthcare/4253575689/
http://www.youtube.com/watch?v=40L3SGmcPDQ
http://en.wikipedia.org/wiki/Skunkworks_project
http://people.ischool.berkeley.edu/~duguid/SLOFI/Organizational_Learning.htm
http://www.ibm.com/developerworks/webservices/library/ws-SOAGovernancepart1/index.html
http://www.projectperfect.com.au/info_governance.php
http://www.ibm.com/developerworks/webservices/library/ws-SOAGovernancepart1/index.html
http://www.bothsidesofthetable.com/2010/08/23/the-power-of-quora-why-benchmark-was-right-to-pay-up/#comment-70781966
http://www.flickr.com/photos/30lines/5097782690/
http://www.flickr.com/photos/thox/4176956206
http://www.flickr.com/photos/wfryer/570930287/
http://www.flickr.chttp://www.flickr.com/photos/qwrrty/3673547033
om/photos/pellesten/4897890835/
http://www.flickr.com/photos/newzgirl/4995838099/
http://en.wikipedia.org/wiki/Nominal_group_technique
http://www.flickr.com/photos/elitatt/4959348629
http://jxpaton.wordpress.com/2010/12/02/presentation-by-john-paton-at-inma-transformation-of-news-summit-in-cambridge-mass/
http://www.flickr.com/photos/doos/3944219183/
http://developer.yahoo.com/ypatterns/layout/pagegrids.html
http://www.flickr.com/photos/mastababa/3176774028/
http://www.flickr.com/photos/danielpanev/3327096051/
http://www.flickr.com/photos/37893534@N07/3914521226/
http://www.flickr.com/photos/perhapstoopink/467087455/
http://www.flickr.com/photos/toprankblog/4619284166
https://confluence.umassonline.net/display/LPR/Welcome+-+glad+you+joined+us!
http://www.flickr.com/photos/toprankblog/4619284166/
http://www.flickr.com/photos/bsabarnowl/4935866373/
http://en.wikipedia.org/wiki/Iterative_and_incremental_development
http://en.wikipedia.org/wiki/Agile_software_development
http://www.edtechmag.com/higher/updates/building-the-agile-university.html
Living in a Material World: Keynote from DG MediaMind's Inspire 2012 in Munich looking at the need for technology to disappear into the environment organically to be more acceptable by consumers to address marketing concerns and build a symbiotic relationship between brand and consumer.
Presentation given by Jonathan Hassell (Head of Audience Experience & Usability) and Robin Christopherson (Head of Accessibility Services, AbilityNet) at Internet 2010, London in 2010.
Covers: how many people in the UK are still unconnected from the internet, and how 25% fewer disabled people are using the internet than the general population; what the reasons for this lag in usage by disabled people might be (and definitely are not); how use of assistive technologies in the UK is much lower than the expected percentages (from Microsoft Forrester research in 2003); how My Web My Way (bbc.co.uk/accessibility) provides information on assistive technologies and browser/OS accessibility settings to help disabled people; how website personalisation technologies can help all users (no matter how contradictory their needs) get a better user-experience; how the BBC ATK is aiming to provide these features on bbc.co.uk
2010: MyDisplay - Accessibility Preferences Aren't for SissiesJonathan Hassell
Presentation given by Jonathan Hassell (Head of Audience Experience & Usability) at IMS Global Learning Impact Awards, Long Beach CA; Unitech 2010, Oslo; Interagency Dialogue on Cloud Computing and Auto-Personalization, Washington DC; BCS HCI workshop on
Accessibility, User Profiling & Adaptation, Dundee; and Access to digital content for education workshop, Tromsø in 2010.
Covers: how disabled people might be excluded from digital participation; disabled people's use of the web, compared to what it could be; if there's so much to gain, what's getting in the way; how current inclusion models don't help; how the BBC have learnt from our past attempts to provide information on assistive technologies and accessibility settings of browsers and operating systems; how the BBC have learnt from our attempts to provide site-based accessibility personalisation; how we've researched other people's 'AAA' tools and found 5 guidelines which successful tools need to follow; how we used those guidelines to direct the creation of our new 'MyDisplay' accessibility personalisation system which we have rolled out across bbc.co.uk; what early users think about MyDisplay and how we are testing it more widely; how global collaboration initiatives like GPII can help adoption of such tools and enable more disabled and elderly people to participate in the digital economy
Tinder Foundation Older People's Specialist Network Event - 10th June 2014
Presentation from Steve Griffiths (Digital Accessibility Development Officer, RNIB)
Looking after your family's future - accessibility for an ageing population. What are the impacts of ageing on web use; what are some of the solutions to make websites more usable.
Tedx brum talk digital by default 8 june 2013 millenium point birmimghamAlison Smith
TedxBrum talk by Alison Smith of Pesky People on digital by default agenda and digital exclusion.
It presents the statistics and how disabled and deaf people are using thie internet.
See how Social Analytics can help employees discover the content, colleagues and communities that can help them Get Work Done.
Note: originally posted here: http://www.slideshare.net/alanlepofsky/social-analytics-in-the-enterprise
Note: some of the fonts/text seem to have been messed up during the conversation to SlideShare. ex: Slide 30 should say "Content".
First presented at http://www.e2conf.com/virtual/
The value of Social Analytics can be surfaced in many ways. Sometimes is quite visual like a leader board that helps motivate participation. Other times it's behind the scenes like the algorithms used to recommend groups to join or pages to read. Either way, social analytics can help you make better informed decisions, provide more relevancies to your interactions and ultimately help you get you and your company be more successful. This session will take a look at some of the real world implementations of social analytics available today from many of the social business vendors. We'll talk about the trends in this space and discuss some of the possible future directions.
The services public libraries have offered to their patrons have changed dramatically over the last several decades. However, oftentimes their internal processes have remained largely the same. This presentation argues that libraries need to reflect on their internal processes just as much as their public services in order to be nimble enough to adapt to the many changes happening in the field.
This presentation was last given at the Douglas County Library (Oregon) staff in-service on October 5, 2012.
In partnership with people with disabilities and their families, the Virginia Department of Rehabilitative Services collaborates with the public and private sectors to provide and advocate for the highest quality services that empower individuals with disabilities to maximize their employment, independence and full inclusion into society.
Is your organization ready for seismic change accelerated by the expanding online ecosystem? Are you evolving the kinds of nimble governance, management, and operations that can survive -- and thrive -- through the next upheaval in your industry? By definition, disruption is unexpected, but you can prepare your programs and people to anticipate transformative change.
References:
http://en.wikipedia.org/wiki/Clayton_M._Christensen
http://en.wikipedia.org/wiki/Communities_of_practice
http://en.wikipedia.org/wiki/Agile_Manifesto
Credits:
http://www.flickr.com/photos/tedkerwin/4829580594/
http://en.wikipedia.org/wiki/File:Metal_movable_type.jpg
http://www.flickr.com/photos/pargon/2444943158/
http://www.flickr.com/photos/ollesvensson/3681650830/
http://www.flickr.com/photos/viewfrom52/2263683446/
http://en.wikipedia.org/wiki/File:Chalkandboard.jpg
http://www.flickr.com/photos/gehealthcare/4253575689/
http://www.youtube.com/watch?v=40L3SGmcPDQ
http://en.wikipedia.org/wiki/Skunkworks_project
http://people.ischool.berkeley.edu/~duguid/SLOFI/Organizational_Learning.htm
http://www.ibm.com/developerworks/webservices/library/ws-SOAGovernancepart1/index.html
http://www.projectperfect.com.au/info_governance.php
http://www.ibm.com/developerworks/webservices/library/ws-SOAGovernancepart1/index.html
http://www.bothsidesofthetable.com/2010/08/23/the-power-of-quora-why-benchmark-was-right-to-pay-up/#comment-70781966
http://www.flickr.com/photos/30lines/5097782690/
http://www.flickr.com/photos/thox/4176956206
http://www.flickr.com/photos/wfryer/570930287/
http://www.flickr.chttp://www.flickr.com/photos/qwrrty/3673547033
om/photos/pellesten/4897890835/
http://www.flickr.com/photos/newzgirl/4995838099/
http://en.wikipedia.org/wiki/Nominal_group_technique
http://www.flickr.com/photos/elitatt/4959348629
http://jxpaton.wordpress.com/2010/12/02/presentation-by-john-paton-at-inma-transformation-of-news-summit-in-cambridge-mass/
http://www.flickr.com/photos/doos/3944219183/
http://developer.yahoo.com/ypatterns/layout/pagegrids.html
http://www.flickr.com/photos/mastababa/3176774028/
http://www.flickr.com/photos/danielpanev/3327096051/
http://www.flickr.com/photos/37893534@N07/3914521226/
http://www.flickr.com/photos/perhapstoopink/467087455/
http://www.flickr.com/photos/toprankblog/4619284166
https://confluence.umassonline.net/display/LPR/Welcome+-+glad+you+joined+us!
http://www.flickr.com/photos/toprankblog/4619284166/
http://www.flickr.com/photos/bsabarnowl/4935866373/
http://en.wikipedia.org/wiki/Iterative_and_incremental_development
http://en.wikipedia.org/wiki/Agile_software_development
http://www.edtechmag.com/higher/updates/building-the-agile-university.html
Living in a Material World: Keynote from DG MediaMind's Inspire 2012 in Munich looking at the need for technology to disappear into the environment organically to be more acceptable by consumers to address marketing concerns and build a symbiotic relationship between brand and consumer.
Presentation given by Jonathan Hassell (Head of Audience Experience & Usability) and Robin Christopherson (Head of Accessibility Services, AbilityNet) at Internet 2010, London in 2010.
Covers: how many people in the UK are still unconnected from the internet, and how 25% fewer disabled people are using the internet than the general population; what the reasons for this lag in usage by disabled people might be (and definitely are not); how use of assistive technologies in the UK is much lower than the expected percentages (from Microsoft Forrester research in 2003); how My Web My Way (bbc.co.uk/accessibility) provides information on assistive technologies and browser/OS accessibility settings to help disabled people; how website personalisation technologies can help all users (no matter how contradictory their needs) get a better user-experience; how the BBC ATK is aiming to provide these features on bbc.co.uk
2010: MyDisplay - Accessibility Preferences Aren't for SissiesJonathan Hassell
Presentation given by Jonathan Hassell (Head of Audience Experience & Usability) at IMS Global Learning Impact Awards, Long Beach CA; Unitech 2010, Oslo; Interagency Dialogue on Cloud Computing and Auto-Personalization, Washington DC; BCS HCI workshop on
Accessibility, User Profiling & Adaptation, Dundee; and Access to digital content for education workshop, Tromsø in 2010.
Covers: how disabled people might be excluded from digital participation; disabled people's use of the web, compared to what it could be; if there's so much to gain, what's getting in the way; how current inclusion models don't help; how the BBC have learnt from our past attempts to provide information on assistive technologies and accessibility settings of browsers and operating systems; how the BBC have learnt from our attempts to provide site-based accessibility personalisation; how we've researched other people's 'AAA' tools and found 5 guidelines which successful tools need to follow; how we used those guidelines to direct the creation of our new 'MyDisplay' accessibility personalisation system which we have rolled out across bbc.co.uk; what early users think about MyDisplay and how we are testing it more widely; how global collaboration initiatives like GPII can help adoption of such tools and enable more disabled and elderly people to participate in the digital economy
Tinder Foundation Older People's Specialist Network Event - 10th June 2014
Presentation from Steve Griffiths (Digital Accessibility Development Officer, RNIB)
Looking after your family's future - accessibility for an ageing population. What are the impacts of ageing on web use; what are some of the solutions to make websites more usable.
Tedx brum talk digital by default 8 june 2013 millenium point birmimghamAlison Smith
TedxBrum talk by Alison Smith of Pesky People on digital by default agenda and digital exclusion.
It presents the statistics and how disabled and deaf people are using thie internet.
BDA - The Importance of Digital Accessibility and why it should matter to the...Lyndon Borrow
Lyndon's presentation on "The Importance of Digital Accessibility and why it should matter to the business sector in 2014" to highlights the importance of making businesses accessible for all.
Web accessibility is about creating web content, design, and tools that can be used by everyone regardless of ability. Web accessibility is the need for websites to utilize tools and technologies developed to aid the perception, understanding, contribution, navigation, and interaction of a person with disabilities on the site. Integrating accessibility can seem intimidating to those that are just getting acquainted with it, but it is a vital element of user experience. Accessibility should be built into the web development and design process, rather than trying to retrofit it as an afterthought.
Rediscovering Accessibility for Future Tech - Everyone is affected!Samir Dash
his is a rediscovery of “Accessibility” in the world of touch-screens and other natural interfaces. With new technology innovation the lines between accessibility technology and Technology for Mass are getting blurred. What used to be a special need is becoming a general need for mass use.Situational Disabilities Use-cases are defining the new age devices, wearable & smart interfaces.
High time we need to rediscover on “accessibility” what we think we have already discovered!
Kylie Havelock - Tailored advice services in the modern age (Camp Digital 2022)Nexer Digital
Head of Product at Citizens Advice Kylie Havelock talks to us about ways the organisation have scaled a tailored advice service for clients.
Kylie covers how Citizens Advice are building product capability; re-platforming underlying technology; tailoring content, and experimenting with data. This talk is for anyone looking to tailor products to people.
In the broadband mobile era, user experience continues to evolve; this presentation is giving an insight on how the user exp shall evolve as the technology is evolving rapidly
In this webinar, hosted by the Good Home Inquiry, we examined how a digitally connected home supports and enhances a good home and how we can ensure more people are connected in ways that work for them in their existing homes.
Find out more: https://www.ageing-better.org.uk/events/good-digitally-connected-home
How Electronic Glasses Will Impact EducationLiveTiles
With the advantages of digital technology, people with visual impairments have more options to improve their their quality of life. Electronic glasses, known as eSight, have impacted education in the following ways.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 3
Accessibility digital by default presentation for digital futures 2012
1. Accessibility
Digital by Default
We
are not
an afterthought
Alison Smith
Presented at Disability meets Digital
Digital Futures 2012 Alison Smith
Theatre Severn Shrewsbury alison@peskypeople.co.uk
10 September 2012 www.peskypeople.co.uk
2. Some of the companies we have challenge around
digital access issues with success
6. 3.9m disabled adults Compared with
3.91 MILLION
= 34% of ALL 1 : 10
people have
disabled adults non-disabled people
NEVER used the
[10%] who have
internet 1 : 3 people have never used the
[up to June 2012] never used the internet
internet
Digital by Default
The 3.9m represents
Disabled people are 38% of adults 65 yrs
less than 50% of the
3 times more likely + have never used
7.28m adults who
to NEVER use the the internet.
have never used the
internet than non- That’s 2.12m people
internet
disabled people 2:5
Sources: Arbitrary Constant: http://bit.ly/TlFSXg @rich_watts | Office for National
Statistics Internet Access Quarterly Update, 2012 Q2: http://bit.ly/PKXJBC
7. UK Statistics: Disability the reality
UK (2008) £269.9 Bn
Disabled market (2008) £80 Bn
No of Disabled people by age
Older people (2008) £97 Bn (2008)
Older people (2010) £100 Bn+
0 75 150 225 300
Consumer spend (£billion)
Source: Office for Disability Issues -
2012 Legacy for Disabled People:
Inclusinve and Accessible Business http://
77,000 7,000,000 5,000,000
bit.ly/UGDKaN
Under 16 16-60 Over 60
8. UK Statistics: Disability the reality
[2008 figures]
UK Population
Disabled = 10.6 m [1:5]
17%
50.8 m Non disabled
83%
• 6 million carers = 10% of population
• By 2033 23% of the population will be aged 65 +
• 5% of the population will be 85 years and older by 2033
• 1/4 of business lost due to inaccesible websites or services
Source: Office for Disability Issues -
2012 Legacy for Disabled People: Inclusinve and Accessible Business
http://bit.ly/UGDKaN
9. Add to your online videos!
70% of over 70s & 1 : 6 of the UK 1 : 10 UK adults
40s of over 50% have population have mild tinnitus
some form of hearing
loss
45,000 deaf
children
800,000 experience
severely / temporary hearing
profoundly deaf loss
356,000 2m have hearing 1% have
combined visual & aids only 1.4m use servere tinitus
hearing impairment them regularly
don’t forget audio description | alternative text transcripts
12. Web developers assume people know how to change their browser settings
The A A A button only
increases the text size
up a degree. Some need
it larger than 18 point.
Not all visually impaired
people use
screenreaders.
So if you increase
the screen size it
results in this
unreadable mess...
13. no accessibility
options for visually
impaired people
yellow text on black /
white text on black
you should be able
to increase the
screen size to this ...
all boxes in
proportion no
overlaps
14. if you hover on an
image, link or tab
function is should
have an alt tag
description.
the alt tag should
read: a red
background, a
stethoscope with the anyone using a
wire in the shape of screenreader will
a heart, a green know that the
apple sits to the right image contains a
web link.
15. You can’t get Train your frontline
Make Broadband a
everyone online staff including
utility for social
offer printed developing social
housing tenants.
materials & face to media surgeries for
Offer wifi in
face contact and staff and
community/council
other means. communities. Let
locations. Help
them led.
make it affordable.
Open your Data: Be innovative &
Don’t be precious let Digital by default take risks it’s worth
people develop it.
solutions solutions
Offer computers and Build access into your
Make use of free portable devices in design brief + PAY
opensource tools & schools, on loan in disabled people for
work collaboratively libraries, info points, their expertise & user
to find solutions sports centers. testing - challenge
Accessible equip is developers to get it
also a must. right.
16. Disability meets Digital
Alison Smith
alison@peskypeople.co.uk
www.peskypeople.co.uk
@peskypeople
www.facebook.com/peskypeople
07794405686
www.gogenie.org
@go_genie
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Editor's Notes
Hi I’m Alison Smith from Pesky People and today I’m here at Digital Futures 12 to talk about accessibility in the digital by default agenda. \n\nI am one of 20% of the population that is disabled and one of the 10 million in the UK that has a hearing loss.\n\nI started Pesky People because there was nothing about disability or digital access in Digital Britain so where did I fit in it? Now have *Digital by Default* not much has changed.\n\nWhat is Pesky People is a digital start up who’s mission is to use digital technology working nationally with disabled people, digital providers/innovators, the cultural and commercial sector to seek and create solutions that improve digital access and inclusion.\n\nWe take the best of social media, challenge companies who get it wrong with an aim of finding creative solutions. \n\n\n\n
We campaign and takes up digital discrimination on behalf of disabled and deaf people to raise issues and seek solutions (with considerable success) utilising social networking extensively to achieve great results in three days what would take three weeks to just solicit a response. \n\nThe whole point is that at the end of the day it’s about customer service and they are being let down and discriminated against. It is devastating when you are treated like dirt and feel like you can’t do anything about it.\n\nMy first blog *The Future is NOT Orange* documented how Orange in Telford Shopping Centre screamed abuse at me and refused to cancel a 2 year contract cos the mobile wouldn’t work with my digital hearing aids (I had a fault code to cancel it). http://www.peskypeople.co.uk/2009/09/the-future-is-not-orange/\n\nRadio Shropshire picked it up, I became one of 12 o’clock main news items and my 2 year contract was cancelled. \n\nOne Call Insurance cancelled a deaf woman’s car insurance she booked online after she asked about how she would contact breakdown cover in an emergency being deaf - they responded by cancelling her insurance. One blog later they did a u-turn and also instigating a national wide text messaging breakdown service.\n\nA complaint about Empire Cinemas led them to review their infra red induction loop facilities and discovered they were missing kit. A wheelchair user couldn’t reach the credit card machine in Ikea cos it was too high and to reach - they agreed to put in accessible credit card facilities & induction loops in all their stores point of sale counters AND compehensated the complainant with a £2,000 sofa. \n\nIn 2010 The National Digital Inclusion Conference 2010 backed down and booked British Sign Language interpreters following a twitter campaign. They agreed to my suggestion of live streaming with both British Sign Language and onscreen subtitles and the event trended on twitter as a result.\n\nDWP job centres continues to be a real problem - another deaf woman has had her benefits cut because she couldn’t phone them! Since they failed to provide her with an email address which is against their own policies she couldn’t contact them and last week she was asked by a manager to prove her hearing loss to them despite being profoundly deaf. \n
This is a story of two sides of the digital by default. Some of the work I’m doing at moment includes\n\nSubtitles Now! is a social media campaign we set up in response to The Space Arts website jointly funded by BBC and Arts Council’s response that they wouldn’t make it accessible for disabled people £4.5 million and it’s an ‘experiment’. www.facebook.com/subtitlesnow\n\nOnline video access for deaf people is dire so we set up #subtitlesnow campaign. 700 people joined via Facebook and a further 363 via twitter on a online day of action on 6th June 2012 it reached over 50,000 people using social media and we joined it's sister campaign #CAPTIONthis in the USA. Sadly both sides of the atlantic had the same result not one broadcaster or provider - BBC, Channel 4, Guardian, Sky, Amazon, Love Films responded.\n\nKreative Kidz is a fantastic Telford and Wrekin Council arts programme year round creative programme for learning disabled kids up to age of 19. They asked me to document the summer programme using social media tools so we are using blogging, video, audioboo & producing story cubes little boxes that you can print images and text on (check out www.bookleteer.com) - with no report in sight. What has been interesting is I wanted to upload the images to flikr to manae but that presents a safeguarding issue - so there are lessons to be learned as we go along to how social media can be best used within existing council structures.\n\nWe are a founder of A11yLDN unconference a an accessibility event that is now in it’s third year happening on 19th Sept in London www.a11ylondon.org.uk. A11y is the short name given to web accessibility on twitter. \n\nI’m also a freelance arts consultant with 20 years experience in disability arts and access.\n
Now I’m going to tell you a story - What does a Doctor Who fan (who’s visually impaired) and Doctor Who Experience have in common? \n\n@dalekette on the right of Steven Moffat went to Dr Who Experience last year. It was a disaster. \n\nShe couldn’t get the information she needed online or when she phoned. \n\nWhen she turned up clearly holding her white stick she was given an itouch with subtitles and asked for her driving license. It got worse from there on and her blog post http://www.peskypeople.co.uk/2011/05/dr-who-experience/ not only detailed her issues but how to get it right.\n\nWithin 3 days she had a response from the Head of BBC World Wide Branding (after I phoned), she returned to visit as their guest and they insigated all the changes she requested they added a nice touch of using the same audio describer from the TV series as the commentator on the AUDIO DESCRIPTION on the itouch and ipads. \n
Taking on these issues we want to go a step further so we developed Go Genie www.gogenie.org \n\nIt is our flagship project - people want the access information online easily and when you look it’s not only all over the place and hard to find but also with only 1% of websites being accessible how the heck are you able to find it?\n\nThe beauty of Go Genie is that anyone can add information and update it but also offers easy way to find the access information on any venue. \n\nIt relies on crowdsourcing so anyone can add the data, offers short cut links to contact a council, museum, pub and so on. It also allows you to add reviews and videos. \n\nThe research was funded by Arts Council England and the pilot build funded by NESTA. We also won funding from NOKIA to build a mobile app.\n\nWe did 4 days of user experience research with 40 disabled and deaf people and they gave us over 150 different access issues which we want to use to develop it further.\n\nIt’s in beta stage and needs some more work to complete it.\n
In order to be successful at implementing *digital by default* you need to understand both statistics and the issues of digital discrimination. The solutions you will find by working with the very people who are excluded.\n\nThe Office for National Statistics Internet Access Quarterly Update just released and these stats are taken from a blog post by Rich Watts and ONS\nArbitrary Constant: http://bit.ly/TlFSXg @rich_watts | Office for National Statistics Internet Access Quarterly Update, 2012 Q2: http://bit.ly/PKXJBC\n\n* 3.9million people have never used the internet\nof that 3.9m that’s 34% of ALL disabled adults. That’s 1 : 3\n* Non disabled people the figures are 1 : 10 that have never used the internet.\n* 38% of adults over 65 have never used the internet - that’s 2.12million people 2: 5 of the population.\n\nShockingly even with all the will in the world the reality is even with the government’s target 80% of those applying for Universal Credit only 17% of those in receipt of Jobseekers allowance apply online. Call Centres can be added barriers with both the cost of 0845 numbers from landlines and mobiles prohibitive and they will be encouraging people to go online to complete the forms.\n\nWhere does that leave people who have no way of getting online? \n
The stats speak for themselves. We are an economic force not to be ignored with a combined market was worth £100billion in 2010. If you look at it from an employment point of view there were 7 million disabled people of working age in 2008. It has been hard to find up to date statistics on this one so if anyone can signpost me that would be great!\n\nBear in mind of that £100billion 1/4 of business is lost to inaccessible websites and services e.g. buildings and customer service.\n\n1 : 3 people know a disabled person in their family or friends and with a growing ageing population it means that if we don’t start to address digital accessibility issues right now a huge chunk of the population getting older will be locked out. \n\nSource: Office for Disability Issues - 2012 Legacy for Disabled People: Inclusinve and Accessible Business http://bit.ly/UGDKaN \n
To understand the issues around digital by default you need to understand the statistics and the issues of digital discrimination.\n\nOne quarter of businesses is lost to inaccessible websites or services.\n\nSource: Office for Disability Issues - \n2012 Legacy for Disabled People: Inclusinve and Accessible Business http://bit.ly/UGDKaN\n
Going onto the issue of hearing loss.\n\nVideo is becoming a huge vehicle online - please add subtitles now to your videos!\n\n10 million people have a hearing loss according. \nOf that 70% are over 70.\nAnd those in their in their 40s over 50% have some hearing loss. \n\nIt’s a big issue that is not addressed online.\n\nSource: Action on Hearing Loss http://www.actiononhearingloss.org.uk/your-hearing/about-deafness-and-hearing-loss/statistics.aspx\n
It is really worth your time reading the The Oxford Institute surveys of 2009 and 2011.\n\nThey show the number of disabled people online is not increasing.\n\nIt’s not increased in 2 years from 41% of the population as opposed to 78% of non disabled people who are now online. \n\nOXiS state as they did in 2009 THAT DISABILITY IS A KEY SOURCE OF DIGITAL EXCLUSION. This takes into account both both disability and health related issues.\n\nWith the lack of information about how accessible laptops, smart phones and other digital gadgets are, the cost of additional assisted technologies is huge JAWS screen reader license costs £1000\n\nEyetracking kits can cost £8,000 yet there are ways of using open source and cheaper options but they need developing.\n\nThe cost of online all combined quite frankly many disabled people can’t afford to be. They are more likely to be in poverty, unemployed, combine that with the current attack by the CONDEMS on cuttting benefits, capping housing benefit and the implementation of ATOS reviews of disabled people and increase in disability hate crime. \n\nDisabled people are fighting to stay alive and be a part of society. I see the comments and concern every day on facebook and twitter. \n\nWe have a society that separates us into the deserving poor and disabled and undeserving poor and disabled.\n\nCombine this with the fact that (and this is a statistic from the UN in 2006 I think) only 1% of websites FULLY accessible digital by default - there are no real stats to show how much of online content is fully accessible - there is a lot to achieve a lot by 2015.\n
The stats are useful and it is worth knowing how people are accessing the internet. \n\nConsumer habits dictate so there is no point making your digital content accessible on a website when 73% of next generation users are using a mobile device.\n\nI strongly recommend you do your research to know who is using the internet, how they are accessing their internet and on what platforms. Why not find out what people are using in your own area?\n\nSource: OxiS Internet Survey 2011\nhttp://microsites.oii.ox.ac.uk/oxis/\n\n\n
There are common problems I’m going to focus on web accessibility rather than include apps as they are another level entirely.\n\nEven the government has got it wrong on a basic level as you can see from the image.\n\nCommon issues with websites include long winded urls that are not user friendly for screen readers to read, being unable to increase screen size or it runs into other boxes, visually impaired people don’t necessarily use screenreaders most have some vision and will use other aids such as magnifiers. \n\nOur user testing of Go Genie showed that no one knew how to change the browser settings defaults to make a website more accessible they just used what was on the screen.\n
It’s worth also noting that tabbing between key tabs has to be user friendly - if it takes you all over the place you waste time trying to find the right button if you can’t use a mouse. \n\nMany people with visual impairments use yellow text on black or white text on black to view websites.\n\nFailing to provide yellow text on black backgrounds or white text on black backgrounds is a common one, most people with a visual impairment have some level of sight and many may not be using screenreaders but visual aids such as magnifiers over their screen to read the text.\n\nAlso make sure your web developer allows your site to connect with with inbuilt accessibility functions to read the text on screen aloud or other screenreaders. It’s only a small bit of code that can make all the difference\n\n
Images need alt tag descriptions using titles such as “logo” rather than “this is Shropshire Council’s logo it has shows no context to the image or relationship to the text on screen. So if you have a flikr account do you add descriptions to your images before importing them to your websites?\n\nImages need alt tag descriptions using titles such as “logo” rather than “this is Shropshire Council’s logo it has shows no context to the image or relationship to the text on screen.\n\nLastly too much text on a page is a nightmare too many boxes and choices - the better the navigation and easy of use the better it is for people with cognative disabilities, learning disabilities including dyslexia.\n\nCheck out Crippen’s website for how he uses alt descriptions on all his cartoons http://www.crippencartoons.co.uk/gallery.shtml \n\nThe next two slides show two sides to the digital by default. How you tube’s auto captioning that adds subtitles doesn’t work (using a screenrecording of the Digital by Default interview on www.theinformationdaily.tv. and Universal Subtitles which you can use to create your own subtitles for free. www.universalsubtitles.org\n\n\n\n
My last point:\n*Build access from your opening brief. We are not an afterthought.*\n\nDespite all these problems there are straight forward solutions to hand and practical ones and they are easy to implement.\n\nBe creative and dynamic about your approaches and get Podnosh or use socialmediasurgeries.com and train up people who get digital, social media and use the tools out there. Let them own it! It’s not just about marketing and advertising it is about connecting with people and an extension of your customer service use the tools to your best advantage.\n\nAccount for the impact in any digital project around accessibility. Give it a budget!\n\nPay disabled people for their expertise. Less is more and you will get 80% of your information and solutions from 20% of those involved even in user testing.\n\nGet your knowledge - The Smithstonian Museums in USA has build a digital accessibility wiki to address digital access for disabled people in their museums. http://smithsonian-webstrategy.wikispaces.com/\n\nIt’s about sharing knowledge. Work together across the LA sectors - share knowledge and expertise so does this exist? Share staff crowdsourcing is better than working alone and it is more effective.\n\nYou can’t get everyone online you need to provide the information in print and through community, social, educational and other routes even bus stops! \n\nAllow people to contact you in the way they need to phone, email, skype video or text, mobile phone text messaging. Be open in how you communicate. \n\nOffer broadband as a utility like gas, light and heating. Why not have shared wifi point in a tower block like they offer at universities? If people are paying £20 a month for broadband access why not help make it affordable to those on benefits. If there is a collaborative approach such as bulk buying computer equipment and selling it to council tenants and other initiatives - do it. Be a strong bargaining power with the providers.\n\nProvide accessible internet points where people go (and make it free) doctor surgeries, hospitals, pubs, cafes restaurants, community centres. Don’t forget accessible kit - if the keyboard and mouse is not accessible or a person needs a screen reader etc. put it in. Train staff to assist use social media surgeries. \n\nUse open source routes - don’t be so precious about your data - get people together to find the solutions - take the lead from Manchester Open Cities approach. \nhttp://blog.okfn.org/2011/08/25/greater-manchester-open-data-city/\nhttp://futureeverything.org/research/current-projects/open-data-cities/\nhttp://datagm.org.uk/\n\nKnow the accessible versions out there like Easy Chirp for twitter www.easychirp.com, accessible train times the best place I’ve come across for train journeys has the permission of national rail to scrape the data.\n\nRun hack events that brings all parties together and get everyone you need in the same place - they will come up with the solutions for you. Ask your constituents what they need?\n\n
I’m Alison Smith and can be contacted on email alison@peskypeople.co.uk, mobile 0779440568, twitter is a great way to reach me @peskypeople. Go Genie website is www.gogenie.org. \n