Creating A Sustainable Service Culture - It Starts at the Topukactive
The document discusses creating a sustainable service culture through leadership. It emphasizes that leadership requires developing people, giving effective feedback, and embracing change. Leaders must generate new ideas faster than competitors and celebrate both successes and mistakes to encourage progress. Regular, meaningful feedback in a spirit of trust and learning helps improve performance and develop people.
The document is a summary of an alumni webinar on tips for career success given by Dani Ticktin Koplik. The webinar focused on 5 key tips: 1) developing strong communication skills, 2) actively building an internal and external professional network, 3) consistently high job performance, 4) establishing a clear personal brand, and 5) self-advocating to get recognized for accomplishments. The webinar emphasized adapting to an uncertain economic environment by focusing on cultivating interpersonal skills and one's professional reputation within and beyond their immediate workplace.
This document discusses the importance of perspective taking and seeing situations from others' points of view. It examines how to switch roles from a parent's perspective to understand their child's experiences, from an employee's perspective to understand their employer's responsibilities, and from an employer's perspective to understand their employees' lives outside of work. The document encourages open communication, realistic expectations, and understanding others rather than fear, force, or overlooking their feelings.
This document discusses ways to improve independent education through continuity, tradition, and innovation. It suggests making implicit knowledge explicit, celebrating effort over just achievement, focusing on long term goals through grit and coaching, and using knowledge organisers and revision plans. STEM is presented as an important area to develop skills like problem solving, creativity and teamwork. The benefits of STEM for students' future opportunities and lives are highlighted.
This document provides tips and strategies for tradespeople to increase their business and profits. It discusses identifying a target customer and differentiating your business. Key points include developing a clear value proposition, building trust quickly, and following a process of connecting with customers, gathering intelligence, presenting solutions, asking for business, and following up. A case study shows how implementing these strategies, such as creating a website and using a customer relationship management system, increased one business' conversion rate from 27% to 73% and average job profits from 6% to over 17%. The document emphasizes taking action and not getting stuck overcoming life's obstacles to implementing changes.
Some people are destined to be entrepreneurs. From the time they get through school, or maybe even before that, they’re hungry to start a business and lead it to success, and they’ll stop at nothing to make that dream a reality.
This document provides information about career opportunities after leaving school. It includes profiles of individuals in different careers such as a software developer, midwifery student, architect, and agribusiness partner. It also provides tips for job interviews, information on apprenticeships in industries like hairdressing, financial literacy, and coping with career changes. The magazine highlights careers in areas like the fishing industry, early childhood education, landscape architecture, and more. It aims to help students explore various pathways and options available after finishing their secondary education.
Creating A Sustainable Service Culture - It Starts at the Topukactive
The document discusses creating a sustainable service culture through leadership. It emphasizes that leadership requires developing people, giving effective feedback, and embracing change. Leaders must generate new ideas faster than competitors and celebrate both successes and mistakes to encourage progress. Regular, meaningful feedback in a spirit of trust and learning helps improve performance and develop people.
The document is a summary of an alumni webinar on tips for career success given by Dani Ticktin Koplik. The webinar focused on 5 key tips: 1) developing strong communication skills, 2) actively building an internal and external professional network, 3) consistently high job performance, 4) establishing a clear personal brand, and 5) self-advocating to get recognized for accomplishments. The webinar emphasized adapting to an uncertain economic environment by focusing on cultivating interpersonal skills and one's professional reputation within and beyond their immediate workplace.
This document discusses the importance of perspective taking and seeing situations from others' points of view. It examines how to switch roles from a parent's perspective to understand their child's experiences, from an employee's perspective to understand their employer's responsibilities, and from an employer's perspective to understand their employees' lives outside of work. The document encourages open communication, realistic expectations, and understanding others rather than fear, force, or overlooking their feelings.
This document discusses ways to improve independent education through continuity, tradition, and innovation. It suggests making implicit knowledge explicit, celebrating effort over just achievement, focusing on long term goals through grit and coaching, and using knowledge organisers and revision plans. STEM is presented as an important area to develop skills like problem solving, creativity and teamwork. The benefits of STEM for students' future opportunities and lives are highlighted.
This document provides tips and strategies for tradespeople to increase their business and profits. It discusses identifying a target customer and differentiating your business. Key points include developing a clear value proposition, building trust quickly, and following a process of connecting with customers, gathering intelligence, presenting solutions, asking for business, and following up. A case study shows how implementing these strategies, such as creating a website and using a customer relationship management system, increased one business' conversion rate from 27% to 73% and average job profits from 6% to over 17%. The document emphasizes taking action and not getting stuck overcoming life's obstacles to implementing changes.
Some people are destined to be entrepreneurs. From the time they get through school, or maybe even before that, they’re hungry to start a business and lead it to success, and they’ll stop at nothing to make that dream a reality.
This document provides information about career opportunities after leaving school. It includes profiles of individuals in different careers such as a software developer, midwifery student, architect, and agribusiness partner. It also provides tips for job interviews, information on apprenticeships in industries like hairdressing, financial literacy, and coping with career changes. The magazine highlights careers in areas like the fishing industry, early childhood education, landscape architecture, and more. It aims to help students explore various pathways and options available after finishing their secondary education.
How to Hire Quality Staff in a Shrinking Talent PoolPROTRADE United
This document provides tips for hiring quality staff in a tight talent market. It discusses how the talent pool is shrinking as baby boomers retire and top talent becomes scarcer. To adapt, companies must embrace change, Millennials, and create a loyal workplace. The overall hiring process discussed includes attracting candidates, induction/training, performance management, and departure. Specific tips for successful hiring include having a clear vision; creating an attractive environment; considering internal and network candidates; selling the opportunity; thorough qualifying like skills tests; and conducting a multi-step interview process to find the best fit. The goal is to hire candidates that match the company's values and skills to build a strong team for the future.
This document provides information on creating a positive work environment. It discusses building trust through honest communication and follow through. It also discusses maintaining a positive attitude, setting clear expectations, recognizing employees' contributions, and finding humor and meaning in one's work. Specific tips include returning calls promptly, being honest, limiting complaints, recognizing birthdays, and sharing how individual roles contribute to broader goals. An activity encourages sharing ideas to positively impact one's own work environment. The document aims to help build relationships and engagement through effective communication and appreciation.
Peter Drucker was an influential author and management consultant. The document outlines 25 lessons on management and leadership from Drucker's work, including that management is doing things right while leadership does the right things. It also discusses focusing on customers, managing by objectives, innovation, social responsibility, treating employees as assets, and lifelong learning. The document concludes that while Drucker has passed away, his teachings on management and leadership have left a lasting positive impact.
A factor that significantly influences how employees feel about work is the environment. By the work environment, I mean everything that forms part of employees’ involvement with the work itself, such as the relationship with co-workers and supervisors, organizational culture, room for personal development, etc.
A positive work environment makes employees feel good about coming to work, and this provides the motivation to sustain them throughout the day.
It's intern season again. That means thousands of ambitious college students and recent grads are about to embark on an eight-week journey in which they'll gain invaluable experience.
Not only will each intern get their foot in the door — but they’ll also have the opportunity to hone their skills, build their resumes, network with professionals, and increase their chances of landing a full-time position.
Source: http://goo.gl/fDBGu3
Virginia Ingram talks about networking to a group of super-smart accounting, finance and information systems students at the Beta Alpha Psi Southeast Regional Conference in Charlotte, NC (February 26, 2011).
Freelancing 101 / dustan franks :: word press ninjaDustan Franks
This document provides an overview of freelancing for those interested in becoming freelancers. It discusses why the author chose to freelance, noting the flexibility, potential for high income, and opportunities to rapidly learn and grow. The document contrasts freelancing with being a business owner and provides insights into finances, tools, personal development, and getting started as a freelancer.
1) The document provides guidelines for anyone working with ALX, outlining the organization's values, mindsets, and practices needed to achieve its bold vision of developing 3 million African leaders by 2035.
2) Key values include doing hard things, having courage, humility, initiative and resilience. ALX believes in moving from scarcity to abundance by empowering frontline staff and continuous learning.
3) Employees are expected to learn through challenging experiences rather than training, and failure is seen as an opportunity to improve. The relationship with ALX is framed as an alliance to support employees' long-term growth.
Limitless Lab is a strategic design and innovation company in the Philippines. Our mission is to enable people to innovate, create possibilities, and challenge the status quo using design.
The document provides an overview of the culture and values of Cactus, a global business. It describes Cactus as having a client-centric, fast-paced and diverse business that is continually growing. It emphasizes the values of integrity, trust, excellence, innovation, communication and fun. Employees are given freedom but also responsibility, and are expected to have a strong work ethic, focus on quality and meeting deadlines, and be tech-savvy.
This document provides an overview of the culture at Clickbooth, an employee-focused company. It describes how Clickbooth only hires top candidates and emphasizes core ideals like passion, decisiveness, honesty, and performance. It outlines traditions at Clickbooth like TGIM (Thank God It's Monday), where employees make breakfast to start the week positively. Field Day is described as an afternoon of friendly competitions between random employee teams to benefit charity. The document also mentions that Clickbooth supports various local charities and prioritizes giving back to the community.
This document outlines the culture and values of Clickbooth, a company that emphasizes innovation, empowerment, and performance. It describes Clickbooth's eight core ideals that guide the company culture: passion & enthusiasm, decisiveness & accountability, freedom & independence, honesty, courage, selflessness, effective communication, and performance. For each ideal, the document explains how employees can embody that value in their work. It emphasizes taking initiative, accountability, efficiency, and going above and beyond to drive the company's success. The overall message is that by hiring talented people who uphold these ideals, Clickbooth has built a thriving culture that supports business partnerships.
Work ethic refers to a belief in hard work and its ability to strengthen character. Key components of a strong work ethic include reliability, initiative, diligence, and pursuing new skills. Developing a good work ethic requires maintaining a positive attitude, avoiding procrastination, staying focused, being dependable, meeting deadlines, and volunteering to fill needs. Employers seek job applicants with demonstrated strong work ethics due to today's competitive business environment.
This document provides an overview of the culture at Revcontent, an online marketing company. It describes Revcontent's core ideals of passion, decisiveness, freedom, honesty, courage, selflessness, effective communication, and performance. It explains that Revcontent only hires top candidates and aims to create a thriving culture where these ideals are embodied in all aspects of work. Traditions like TGIM, Field Day, and charitable giving events help motivate employees and build community.
This document outlines the culture of a company focused on helping small businesses succeed. It begins by defining culture and explaining why a clearly defined culture is important for success. The company's mission is to make getting customers as simple as running water. It values customer obsession, striving for greatness, radical transparency, ownership, speed, simplicity, full commitment, efficiency, questioning assumptions, and outcomes over excuses. It aims to hire "A players" who actively improve the company and allow context-based decision making with accountability. The goal is to promote from within based on alignment with values over just skills.
Culture evolves from a collective belief and core set of values, and there are 10 guiding principles we drive our business decisions with. Here they are:
Packback Culture Deck: Our Purpose and ValuesJessica Tenuta
At Packback...we're curious about curiosity.
We started our business as college students several years ago. As students, the cost of textbooks felt like the BIGGEST issue in education. And don’t get us wrong…textbook prices are a HUGE problem, (like a 7 Billion dollar a year problem in the USA alone). But over years of building this startup, we’ve gotten a glimpse at the bigger picture.
We realized that the key to "improving education", is not some massive overhaul of the system. And it's not just about making things cheaper.
The real problem we realized we wanted to work on was leveraging technology to create a greater focus around specific epistemic curiosity back into the classroom by empowering students to ask effective open-ended questions about their course material.
Somewhere along the way, the real "why" behind education has gotten lost. Many companies have cropped up focused solely on graduation rates and test scores, rather than creating more thoughtful minds. We've become focused on helping more students get "A's" in class, rather than curiosity and empowering our students to ask "Why?"
Packback's Brand Purpose is to awaken and fuel the lifelong curiosity in every student. Not just college students; not just on campus; and not just in the US. We want to be the home for curiosity on the web for every lifelong learner.
This presentation contains our brand purpose, our manifesto, and the 6 operating values we use to coach, make decisions and give feedback at Packback. Our goal in defining our culture was to create the roadmap to success as a company, and as an individual team member, as explicit and unambiguous as possible.
Our brand purpose is our ultimate filter for all business decisions at Packback. Our values are our team operating system. If we are living our purpose and our values, we know that we are heading together in the right direction.
This document outlines the mission and values of TempAlert, an organization that aims to improve decision making through monitoring technologies. Their core values are listed as People First, Be the Change, Mastery, Focus on HOW, and Honesty. They discuss how they hire people who demonstrate qualities like being Inspired, Effective, Humble, Adaptable, Loyal, and Collaborative. Leadership principles include Elevating others, Iterating based on feedback, Challenging convention, Simplifying processes, and having a positive Impact.
How to Hire Quality Staff in a Shrinking Talent PoolPROTRADE United
This document provides tips for hiring quality staff in a tight talent market. It discusses how the talent pool is shrinking as baby boomers retire and top talent becomes scarcer. To adapt, companies must embrace change, Millennials, and create a loyal workplace. The overall hiring process discussed includes attracting candidates, induction/training, performance management, and departure. Specific tips for successful hiring include having a clear vision; creating an attractive environment; considering internal and network candidates; selling the opportunity; thorough qualifying like skills tests; and conducting a multi-step interview process to find the best fit. The goal is to hire candidates that match the company's values and skills to build a strong team for the future.
This document provides information on creating a positive work environment. It discusses building trust through honest communication and follow through. It also discusses maintaining a positive attitude, setting clear expectations, recognizing employees' contributions, and finding humor and meaning in one's work. Specific tips include returning calls promptly, being honest, limiting complaints, recognizing birthdays, and sharing how individual roles contribute to broader goals. An activity encourages sharing ideas to positively impact one's own work environment. The document aims to help build relationships and engagement through effective communication and appreciation.
Peter Drucker was an influential author and management consultant. The document outlines 25 lessons on management and leadership from Drucker's work, including that management is doing things right while leadership does the right things. It also discusses focusing on customers, managing by objectives, innovation, social responsibility, treating employees as assets, and lifelong learning. The document concludes that while Drucker has passed away, his teachings on management and leadership have left a lasting positive impact.
A factor that significantly influences how employees feel about work is the environment. By the work environment, I mean everything that forms part of employees’ involvement with the work itself, such as the relationship with co-workers and supervisors, organizational culture, room for personal development, etc.
A positive work environment makes employees feel good about coming to work, and this provides the motivation to sustain them throughout the day.
It's intern season again. That means thousands of ambitious college students and recent grads are about to embark on an eight-week journey in which they'll gain invaluable experience.
Not only will each intern get their foot in the door — but they’ll also have the opportunity to hone their skills, build their resumes, network with professionals, and increase their chances of landing a full-time position.
Source: http://goo.gl/fDBGu3
Virginia Ingram talks about networking to a group of super-smart accounting, finance and information systems students at the Beta Alpha Psi Southeast Regional Conference in Charlotte, NC (February 26, 2011).
Freelancing 101 / dustan franks :: word press ninjaDustan Franks
This document provides an overview of freelancing for those interested in becoming freelancers. It discusses why the author chose to freelance, noting the flexibility, potential for high income, and opportunities to rapidly learn and grow. The document contrasts freelancing with being a business owner and provides insights into finances, tools, personal development, and getting started as a freelancer.
1) The document provides guidelines for anyone working with ALX, outlining the organization's values, mindsets, and practices needed to achieve its bold vision of developing 3 million African leaders by 2035.
2) Key values include doing hard things, having courage, humility, initiative and resilience. ALX believes in moving from scarcity to abundance by empowering frontline staff and continuous learning.
3) Employees are expected to learn through challenging experiences rather than training, and failure is seen as an opportunity to improve. The relationship with ALX is framed as an alliance to support employees' long-term growth.
Limitless Lab is a strategic design and innovation company in the Philippines. Our mission is to enable people to innovate, create possibilities, and challenge the status quo using design.
The document provides an overview of the culture and values of Cactus, a global business. It describes Cactus as having a client-centric, fast-paced and diverse business that is continually growing. It emphasizes the values of integrity, trust, excellence, innovation, communication and fun. Employees are given freedom but also responsibility, and are expected to have a strong work ethic, focus on quality and meeting deadlines, and be tech-savvy.
This document provides an overview of the culture at Clickbooth, an employee-focused company. It describes how Clickbooth only hires top candidates and emphasizes core ideals like passion, decisiveness, honesty, and performance. It outlines traditions at Clickbooth like TGIM (Thank God It's Monday), where employees make breakfast to start the week positively. Field Day is described as an afternoon of friendly competitions between random employee teams to benefit charity. The document also mentions that Clickbooth supports various local charities and prioritizes giving back to the community.
This document outlines the culture and values of Clickbooth, a company that emphasizes innovation, empowerment, and performance. It describes Clickbooth's eight core ideals that guide the company culture: passion & enthusiasm, decisiveness & accountability, freedom & independence, honesty, courage, selflessness, effective communication, and performance. For each ideal, the document explains how employees can embody that value in their work. It emphasizes taking initiative, accountability, efficiency, and going above and beyond to drive the company's success. The overall message is that by hiring talented people who uphold these ideals, Clickbooth has built a thriving culture that supports business partnerships.
Work ethic refers to a belief in hard work and its ability to strengthen character. Key components of a strong work ethic include reliability, initiative, diligence, and pursuing new skills. Developing a good work ethic requires maintaining a positive attitude, avoiding procrastination, staying focused, being dependable, meeting deadlines, and volunteering to fill needs. Employers seek job applicants with demonstrated strong work ethics due to today's competitive business environment.
This document provides an overview of the culture at Revcontent, an online marketing company. It describes Revcontent's core ideals of passion, decisiveness, freedom, honesty, courage, selflessness, effective communication, and performance. It explains that Revcontent only hires top candidates and aims to create a thriving culture where these ideals are embodied in all aspects of work. Traditions like TGIM, Field Day, and charitable giving events help motivate employees and build community.
This document outlines the culture of a company focused on helping small businesses succeed. It begins by defining culture and explaining why a clearly defined culture is important for success. The company's mission is to make getting customers as simple as running water. It values customer obsession, striving for greatness, radical transparency, ownership, speed, simplicity, full commitment, efficiency, questioning assumptions, and outcomes over excuses. It aims to hire "A players" who actively improve the company and allow context-based decision making with accountability. The goal is to promote from within based on alignment with values over just skills.
Culture evolves from a collective belief and core set of values, and there are 10 guiding principles we drive our business decisions with. Here they are:
Packback Culture Deck: Our Purpose and ValuesJessica Tenuta
At Packback...we're curious about curiosity.
We started our business as college students several years ago. As students, the cost of textbooks felt like the BIGGEST issue in education. And don’t get us wrong…textbook prices are a HUGE problem, (like a 7 Billion dollar a year problem in the USA alone). But over years of building this startup, we’ve gotten a glimpse at the bigger picture.
We realized that the key to "improving education", is not some massive overhaul of the system. And it's not just about making things cheaper.
The real problem we realized we wanted to work on was leveraging technology to create a greater focus around specific epistemic curiosity back into the classroom by empowering students to ask effective open-ended questions about their course material.
Somewhere along the way, the real "why" behind education has gotten lost. Many companies have cropped up focused solely on graduation rates and test scores, rather than creating more thoughtful minds. We've become focused on helping more students get "A's" in class, rather than curiosity and empowering our students to ask "Why?"
Packback's Brand Purpose is to awaken and fuel the lifelong curiosity in every student. Not just college students; not just on campus; and not just in the US. We want to be the home for curiosity on the web for every lifelong learner.
This presentation contains our brand purpose, our manifesto, and the 6 operating values we use to coach, make decisions and give feedback at Packback. Our goal in defining our culture was to create the roadmap to success as a company, and as an individual team member, as explicit and unambiguous as possible.
Our brand purpose is our ultimate filter for all business decisions at Packback. Our values are our team operating system. If we are living our purpose and our values, we know that we are heading together in the right direction.
This document outlines the mission and values of TempAlert, an organization that aims to improve decision making through monitoring technologies. Their core values are listed as People First, Be the Change, Mastery, Focus on HOW, and Honesty. They discuss how they hire people who demonstrate qualities like being Inspired, Effective, Humble, Adaptable, Loyal, and Collaborative. Leadership principles include Elevating others, Iterating based on feedback, Challenging convention, Simplifying processes, and having a positive Impact.
The document provides an overview of the culture guide for a company called Prognos. It discusses establishing a culture as the company scales to ensure decisions made align with the company's principles and values. The culture is meant to guide employees with autonomy and trust.
The summary defines key aspects of the company's culture, including living by its core values of being passionate, collaborative and lifelong learners. It also outlines the "Prognos World Order" which prioritizes the company's mission, clients, company and individual self. The culture aims to create an awesome team with amazing people who are high performers and help each other grow.
This document provides an overview of organizational behavior principles for Carrefour, focusing on ethical behavior and being customer-centric. It defines key values like accountability, respect, morality, teamwork, proactivity, and development. It emphasizes behaving consistently with values and gives examples of inconsistent values and behaviors to avoid. The document also discusses importance of accountability, respecting others, acting morally, working as a team, taking initiatives, and committing to self-development. Finally, it outlines dos and don'ts of customer service and reasons why customers may stop shopping.
The document discusses guiding principles which are core values or ideologies that guide an organization. It provides examples of guiding principles from various companies like Google, Apple, Amazon, Toyota, and discusses how guiding principles create a shared company culture and guide behavior. It also suggests individuals can develop their own personal guiding principles.
The document provides guidance for employees on how to act like owners at the company by taking personal responsibility for results, putting employees and customers first, and generating excitement. It also emphasizes the importance of continuous learning, embracing change, transparent communication, including of bad news, being inclusive and kind, taking risks to drive innovation, and not fearing failure.
The document outlines the NorDNA framework used by Nordstrom Technology to align their vision and culture, with values focused on developing top talent, creating meaningful work, building empathy, empowering teams, encouraging collaboration, fostering a fun environment, and making time for unstructured learning and improvement. The framework is intended to guide how teams work together to deliver great customer experiences and develop an inspiring workplace.
Sethurathnam Ravi: A Legacy in Finance and LeadershipAnjana Josie
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
12 steps to transform your organization into the agile org you deservePierre E. NEIS
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
Ganpati Kumar Choudhary Indian Ethos PPT.pptx, The Dilemma of Green Energy Corporation
Green Energy Corporation, a leading renewable energy company, faces a dilemma: balancing profitability and sustainability. Pressure to scale rapidly has led to ethical concerns, as the company's commitment to sustainable practices is tested by the need to satisfy shareholders and maintain a competitive edge.
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Dr. Nazrul Islam
Healthy economic development requires properly managing the banking industry of any
country. Along with state-owned banks, private banks play a critical role in the country's economy.
Managers in all types of banks now confront the same challenge: how to get the utmost output from
their employees. Therefore, Performance appraisal appears to be inevitable since it set the
standard for comparing actual performance to established objectives and recommending practical
solutions that help the organization achieve sustainable growth. Therefore, the purpose of this
research is to determine the effect of performance appraisal on employee motivation and retention.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
1. ACADEMY CULTURE CODE
Our 'Academy Values' set out our core beliefs; the things that drive what we do, how we do it and why
we do it. They are threaded throughout all our projects and partnerships, influence how we design and
deliver our courses, and reflect our drive to innovate education. This Culture Code goes hand in hand
with these values, establishing what we expect from everyone representing the Academy.
The Academy is an exciting place to work and this Culture Code defines the behaviours, skills and
attributes we expect from all Academy people. This is a working document which will evolve as the
Academy continues to grow.
Each part of this code relates to your role. There are no exceptions. You should consider how this code
impacts on your work and what you achieve in the Academy. Feel free to discuss it with colleagues,
managers and anyone in the Academy's senior team.
1
Focus on quality. Ensure the highest standard in everything you do. The phrase ‘that will do’
doesn’t work here. Give us your best. Strive for excellence, don’t settle for less.2
The learner comes first. Across all our roles, the learner is at the heart of our work.
Remembering this will keep you on the right track and help you make decisions.
4
Be helpful! Come with solutions, ideas and suggestions – not just problems. We’re a tightknit
team constantly innovating, learning and building. We know that working in new areas is
challenging, and that's why a shared, positive, solution focused, approach is vital
5
Celebrate success – big or small. The Academy's people achieve amazing results and it’s
important we share good stories. No matter how small, we ask you to talk about your wins. It's not
boasting. It is developing best practice and creating a positive environment.
3
Admit mistakes. Failure is not the opposite of success. Failure can be the most important
stepping stone. Nobody here has time or interest in a blame game. Mistakes happen, take
responsibility, share what you've learnt and – as stated in our values – #FailUp.
2. 7
Constantly evaluate. What worked, what didn’t, how can you improve and grow, what were
the barriers? Don’t wait until the end to reflect, evaluate as you go, and don’t be afraid to
implement changes if you think they are needed.
8
Practice deliberate action. Don’t do things on auto pilot. We are all busy and working at
speed but are expected to think and double check work. It might be pausing before sending an
email or taking a walk to think about a meeting. Trust us, it will save you time in the long run!
9
Don’t cut corners. We’re big fans of innovation so, of course, we encourage finding ways to
do things differently. Identifying better ways to do things is good. Selfishly cutting corners to make
your life easier is bad, really bad.
10
Stay curious. Remember, in the Academy, we’re all always learning. We’re regularly building
new projects, processes and innovative ideas from scratch, so we need to lead by example on
being inquisitive. Embrace a lifelong learning attitude, stay curious and you’ll fit in well!
11
Partnerships are important to us. Everyone in the Academy has a responsibility for identifying new
connections. Across the UK, we work with a range of organisations on exciting projects. You should have
an understanding of who our partners are and be able to talk about what we achieve together.
12
Challenge the status quo. The Academy celebrates creativity and encourages exploring new
ways of doing things. That’s not to say we advocate flouting rules or guidelines but we do ask
everyone to question what we do and why we do it.
13
And finally, embrace the chaos! Breaking new ground, working at speed, and growing
quickly can feel overwhelming. But throw yourself in and ask for help when you need it. The
Academy is a rewarding and exciting place to be.
6
We are industry immersed. Whether it's within Bauer or out in the community, our USP is that
we provide industry-based education. It’s what makes us stand out from the competition. It's easy for
us to take this strength for granted, so take time to weave it in to your work and conversations.
Academy Culture Code