This document provides guidance on solving problems by asking who, what, how, when, where, and why questions to identify the cause. It recommends prioritizing problems by importance and urgency, and addressing the most critical issues first. Temporary emotions should not influence permanent decisions. When multiple options exist, it may help to consider problems objectively like a computer issue in need of a solution.

4. 1- When we
have several
options.
2- to solve
problems.
3- to arrange
priorities.

6. Who ?
What ?
How ?
When ?
Where ?
Why ?

7. Who caused the problem ?
What caused the problem ?
How will I solve the problem ?
When will I make decision to solve the
problem ?
Where will I solve the problem ?
Why would I solve the problem ?

9. Competitive
thinking
Emotional
thinking

10. • Problems need stop
, eliminate or
reduce
• Like computer crash
• Problems need to
mop , treat ,
tolerant or cope
with
• Like convince your
father to travel
abroad
Solving
problems

11. Do
Urgent &
important
Delay
Important
but not
urgent
Delegate
Urgent but
not
important
Dump
Not urgent
Not
important

12. Tips

13. 1 or 2
things to
achieve
80%
6 or 7
things to
achieve
20%

14. Permanent
decision
Temporary
emotion