The document presents a technology roadmap for small utilities developed by Boreas Group. It discusses developing a roadmap in 5 steps: preparation, planning, interviews/workshops, analysis and development, and presentation. The roadmap addresses key elements like performance benchmarking, opportunity assessment, implementation plan, risk mitigation, and organizational requirements. It provides examples of technology phasing and a sample roadmap table of contents covering various technology systems and processes. Observations on critical success factors, project success factors, and challenges like organizational resources, management, and technology future-proofing are also highlighted.

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Mike Tao
MTao@BoreasGroup.us
(720) 635-8347
Robert Sarfi
Rsarfi@BoreasGroup.us
(720) 220-6213
Making Smart Grid Work
Advanced Utility Technology Roadmap
June 27, 2013
Smart Grid Technology Fair
West Point, Nebraska

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Agenda
1. Introduction
2. A New Utility Paradigm
3. Technology Roadmap
4. Roadmap Development
5. Observations and Lessons Learned
6. Questions and Answers

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1. Introduction

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Boreas Group
Boreas Group is a Denver based management consulting firm with extensive
experience in providing strategic planning, process re-engineering, and
technology solutions to utilities in North America.
“Our consulting methodology is driven by realization of business benefits.
We work with our clients to identify the complete solution……”

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2. A New Utility Paradigm

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Convergence of Technology
Industry Deployment Trend
Smart Grid Functions

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Changing Technology Profile
Hardware costs falling
• Today’s standard desktop
configurations support T&D
applications
Less software customization
• Software cost is falling
• More focused and configurable
package
• Cloud based computing
More integration
• Web-enabling applications
• Customers refuse islands of
automation
Data costs falling
• Industry more efficient in converting
paper records and migrating digital
data
GTM Media Networked Grid Report Vendor Options

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3. Technology Roadmap

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Technology Roadmap Elements
Performance Benchmark
Opportunity Assessment
1. Performance Benchmarking - Assess strengths and
weakness of technology deployed and used to attain work efficiencies.
2. Opportunity Assessment - Identify opportunity to upgrade
and deploy additional technology to improve work
efficiency and customer satisfaction.
3. Implementation Plan - Develop a high level plan for technology
refresh and deployment with considerations of short term
(<180days), medium term (<2 years), and long term (2 to 5 years)
time horizon.
4. Risk Mitigation – Conduct assessment to enable effective
implementation risks management.
5. Technology Charter - Establish technology organizational
and OCM requirements to support the deployment of
the Technology Roadmap recommendations.
6. Performance Validation - Establish high level Key Performance
Indicators (KPIs) and responsibilities.

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Technology Phasing
Asset Management
• Landbase / Mapping
• Asset Information
• Facility Design
• Real Time Operations
• Outage Response
• Mobile Workforce Management
• Managing Work and Material
• System / Circuit Analysis
Customer Management
• Customer Web Portal / Self Serve
• Social Media
Smart Grid Paradigm
• Advance Metering Infrastructures
• Distribution Management
• Customer Empowerment
Sample Technology Phasing

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Sample Roadmap Table of Contents
9.3.2 PEOPLE 46
9.3.3 TECHNOLOGY 47
9.4 SW OT ANALYSIS 48
10. ROADM AP 51
10.1 APPLICATION ARCHITECTURE PHILOSOPHY 55
10.2 CLOUD COM PUTING 58
10.3 RECOM M ENDED OPTION 59
10.4 M AINTAINING RP3 RATING W ITH THE RECOM M ENDED OPTION 63
10.5 SUM M ARY OF IM PLEM ENTATION OPTIONS CONSIDERED 63
10.6 SCHEDULE 69
10.7 CYBERSECURITY 75
10.8 KEY PERFORM ANCE INDICATORS 76
10.9 CUSTOM ER OUTREACH 78
11. PROCESS IM PROVEM ENT 81
11.1 LINE ASSET DESIGN – BUILD M ANAGEM ENT 81
11.2 SYSTEM AND M AINTENANCE PLANNING 83
11.3 VEGETATION M ANAGEM ENT 86
11.4 W ORK M ANAGEM ENT 88
12 ORGANIZATIONAL REDESIGN 90
12.1 GOVERNANCE 90
12.1.1 TECHNOLOGY SERVICE GOVERNANCE FRAM EW ORK 91
12.1.2 TECHNOLOGY GOVERNANCE COM M ITTEE 93
12.3.1 DECISION M AKING 93
12.1.3 CHANGE CONTROL BOARD 94
12.1.4 POW ER-USERS 95
12.1.5 M AJOR PROGRAM / PROJECT COORDINATION 96
12.1.6 TECHNOLOGY CAPITAL AND O&M EXPENDITURE BUSINESS CASE DEVELOPM ENT PROCESS 96
12.1.7 USER SUPPORT AND SERVICE LEVEL AGREEM ENT 97
12.1.8 USER TRAINING 97
12.2 OCM PLAN 97
12.2.1 TECHNOLOGY FAIR 101
12.3 ORGANIZATIONAL RECOM M ENDATIONS 102
12.3.1 FOUR DAY W ORK W EEK 102
12.3.2 W EB DEVELOPM ENT, CONTENT, AND SOCIAL M EDIA 102
12.3.3 BILLING DEPARTM ENT AND IT 102
12.3.4 IT/OT CONVERGENCE 103
13. RISKS 104
14. CONCLUSION 106
APPENDIX A – ACRONYM S 108
Appendix B – Current A pplication List / Stand Based Integration 110
1. INTRODUCTION 1
1.1 APPROACH 3
1.2 CONTEXT 6
1.3 THE COST OF INACTION: W HY CHANGE 6
1.4 REPORT ORGANIZATION 7
2. GUIDING PRINCIPLES 9
3. TRIGGERING CHANGE 10
4. THE CORNERSTONE OF THE ADVANCED UTILITY: ASSET M ANAGEM ENT 11
4.1 CENTRAL DATA STORE 13
4.2 DATA DEPENDENCIES 14
4.3 ENTERPRISE SERVICE BUS - ESB 15
5. DEFINING BOUNDARIES 17
5.1 GEOGRAPHIC INFORM ATION SYSTEM (GIS) 17
5.2 W ORK M ANAGEM ENT SYSTEM (W M S) 20
5.3 COM PUTERIZED M AINTENANCE M ANAGEM ENT SYSTEM (CM M S) 22
5.4 OUTAGE M ANAGEM ENT SYSTEM (OM S) 23
5.5 DISTRIBUTION AUTOM ATION (DA) / SCADA 24
5.6 ADVANCED M ETERING INFRASTRUCTURES (AM I) / SM ART M ETER 25
5.7 EM ERGING TRENDS 27
5.8 SUPPORTING SYSTEM S 27
6. DATA QUALITY 28
6.1 CONVERSION / M IGRATION 28
6.2 ON GOING M AINTENANCE 28
6.3 FACETS OF DATA QUALITY 29
6.4 TYPICAL DATA ISSUES 31
6.5 DATA QUALITY REQUIREM ENTS – AN ILLUSTRATED EXAM PLE 32
7. CURRENT GAPS 34
7.1 SGM M ASPIRATIONS W ORKSHOP SUM M ARY 34
7.2 SYSTEM S GAPS 35
7.3 BOREAS IDENTIFIED GAPS 36
8. DEFINING VALUE 38
9. QUALITATIVE ASSESSM ENT 40
9.1 SYSTEM S ENVIRONM ENT 40
9.2 PERCEPTIONS 41
9.3 PEER COM PARISON 43
9.3.1 PROCESS 45
9.3.2 PEOPLE 46

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4. Roadmap Development

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Deployment Risk Profile

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Roadmap Development
The Technology Roadmaps are typically
developed in 5 steps:
Step1 Preparation and Initiation: Project preparation
and information collection.
Step 2: Planning: Identify project stakeholders and
schedule interviews and workshops.
Step 3: Interviews and Workshops: This task consists of
a series of on-site interviews and workshops
focusing on current work processes, technology
usage, and resource allocation.
Step 4 Analysis, Synthesis, and Development:
Development of the Technology Roadmap based
on team’s analysis of discussions and workshops
conducted with client staff.
Step 5 Roadmap Presentation: The Boreas Group team
will present the Technology Roadmap to client and
to formally transition the ownership of the
maintenance and update of the Roadmap.
POLK BURNETT ELECTRIC COOPERATIVE
TECHNOLOGY PLAN
April 2010
CONFIDENTIAL
This document is CONFIDENTIAL and is furnished in connection with the Technology Plan developed by
Boreas Group LLC for Polk Burnett Electric Cooperative (PBEC). This document constitutes and contains
proprietary information of Polk Burnett and Boreas Group LLC, and shall not be disclosed in whole or in part
to any third party or to any employees other than those who have a need to know its contents, and shall not
be duplicated or used for any other purpose than this study. Disclosure of this document to third parties
without written consent by Polk Burnett and Boreas Group LLC is strictly forbidden.
POLK BURNETT ELECTRIC COOPERATIVE
TECHNOLOGY PLAN
April 2010
CONFIDENTIAL
This document is CONFIDENTIAL and is furnished in connection with the Technology Plan developed by
Boreas Group LLC for Polk Burnett Electric Cooperative (PBEC). This document constitutes and contains
proprietary information of Polk Burnett and Boreas Group LLC, and shall not be disclosed in whole or in part
to any third party or to any employees other than those who have a need to know its contents, and shall not
be duplicated or used for any other purpose than this study. Disclosure of this document to third parties
without written consent by Polk Burnett and Boreas Group LLC is strictly forbidden.
POLK BURNETT ELECTRIC COOPERATIVE
TECHNOLOGY PLAN
April 2010
CONFIDENTIAL
This document is CONFIDENTIAL and is furnished in connection with the Technology Plan developed by
Boreas Group LLC for Polk Burnett Electric Cooperative (PBEC). This document constitutes and contains
proprietary information of Polk Burnett and Boreas Group LLC, and shall not be disclosed in whole or in part
to any third party or to any employees other than those who have a need to know its contents, and shall not
be duplicated or used for any other purpose than this study. Disclosure of this document to third parties
without written consent by Polk Burnett and Boreas Group LLC is strictly forbidden.
Project Schedule
Information Request
Workshops
Roadmap Report

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15 Development Timeline
Delivery
Synthesis
Workshops
Workshop
Preparation
Planning
Weeks 9-10Weeks 7-8Weeks 5-6Weeks 3-4Weeks 1-2
Off Site On Site
Kick-off and Planning
Sharing
And
Learning
Building
and
Documentation
Presentation
And
Validation
Forming Teams, Research, and Scheduling

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5. Observations
&
Lessons Learned

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Critical Success Factors
• Deliver a technology architecture that meets business
needs
• “Future-Proof” your technology investment
• Provide a reliable technology environment
• Deliver well defined and understood technology
services and support
• Ensure cost effective implementation and support
• Ensure application and equipment compatibility
• Effectively utilize technology to its full potential
• Provide a framework that is enabled for growth
Project Success Factors

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Some Roadmap Challenges
Organization / Resources and Management
• Creating a sustainable Technology Charter.
• Staffing and training – Address skill set to support
technology suites. In-house vs. Outsource.
• Managing investment and benefits validation – Identify
small incremental deployment phases with benefit that
can be quantified.
• Getting the stakeholder on board – Organization
Change Management.
Technology
• “Future-Proof” your technology investment
• Customer Management and Asset Management applications are usually well tested.
Smart technologies are not of the same maturity.
• Deployment Staging – Consider financial, staffing, and stakeholder acceptance impacts.
• Utilities need to assemble the vendor components and integration to realize their vision.
Selecting The Right Team

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6. Questions
and Answers
Change is coming at a rapid pace …
Are you ready?
Mike Tao
MTao@BoreasGroup.us
(720) 635-8347
Robert Sarfi
Rsarfi@BoreasGroup.us
(720) 220-6213