video: https://youtu.be/b6m66j9WEH4?si=reBlwFCWdPOSwRl8
It will be one year since EDGY was introduced to us at Intersection 22. We immediately saw the potential of the tool, and decided to incorporate it as much as possible into our practice at &friends. At first in a more underground way, then more and more officially from the launch on March 29.
In this workshop, we will revisit our learnings from a year of using EDGY daily, in all kinds of projects ranging from teaching sustainable development to B2B digital strategy and strategic foresight.
I have done this workshop for ThinkBigger.eu event based in Brussels in 2015.
The idea behind it was to help the audience understand how to use marketing technics to scale recruitment and scout new recruits.
I give some tips & trick during the presentation, do not hesitate to contact me if needed, I will be happy to discuss about new ideas.
It is important to have well designed and well-organized proposal to introduce yourself to potential clients. You can easily impress your clients by making the smart decision of choosing our Website Proposal PowerPoint Presentation Slides. Website design is very important for every business as it gets the attention of online viewers. Using web design services proposal Presentation template you can explain the scope and the timelines of the website design services that you can provide. The professionally designed PowerPoint Complete deck proposal includes set of slides like plan outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. The web development and design proposal PPT slide can act as a guide while making your own proposal. Initiate action to improve the environment with our Website Proposal Powerpoint Presentation Slides. Cater for future generations. https://bit.ly/3h1cNR0
It is important to have well designed and well-organized proposal to introduce yourself to potential clients. You can easily impress your clients by making the smart decision of choosing our Website Proposal PowerPoint Presentation Slides. Website design is very important for every business as it gets the attention of online viewers. Using web design services proposal Presentation template you can explain the scope and the timelines of the website design services that you can provide. The professionally designed PowerPoint Complete deck proposal includes set of slides like plan outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. The web development and design proposal PPT slide can act as a guide while making your own proposal. Initiate action to improve the environment with our Website Proposal PowerPoint Presentation Slides. Cater for future generations.
Web Design Proposal PowerPoint Presentation Slides SlideTeam
Need to present web project proposal? Here we bring Web Design Proposal PowerPoint Presentation Slides that can impress your buyers. Take advantage of the website development proposal PPT slide while introducing your company to prospecting clients. This PowerPoint complete deck contains slides on proposal outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. Website designing and development proposal PowerPoint layout may be used to present your company expertise, tools, and techniques that you use in your web design process. Let your buyer know how exactly you complete each stage of the web design process, from planning and design to testing and deployment. Download the web development proposal presentation design to secure a deal for your company. Spread the buzz with our Web Design Proposal PowerPoint Presentation Slides. Generate interest with your views.
Web Design Proposal Powerpoint Presentation SlidesSlideTeam
“You can download this product from SlideTeam.net”
Need to present web project proposal? Here we bring Web Design Proposal PowerPoint Presentation Slides that can impress your buyers. Take advantage of the website development proposal PPT slide while introducing your company to prospecting clients. This PowerPoint complete deck contains slides on proposal outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. Website designing and development proposal PowerPoint layout may be used to present your company expertise, tools, and techniques that you use in your web design process. Let your buyer know how exactly you complete each stage of the web design process, from planning and design to testing and deployment. Download the web development proposal presentation design to secure a deal for your company. Spread the buzz with our Web Design Proposal Powerpoint Presentation Slides. Generate interest with your views. https://bit.ly/3aFL1pI
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...Joe Lamantia
After Oracle acquired Endeca, we all had to figure out what to do next. This case study describes building a learning-driven strategy capability to guide an adventurous product development group focused on the new domains of big data analytics and machine intelligence. I’ll share the outcomes of our efforts to launch new products chartered directly around customer experience value; outline the methods, tools, and perspectives that powered product discovery and strategic planning; share a framework and patterns for identifying and understanding emerging domains; and review the application of this toolkit to new situations.
I have done this workshop for ThinkBigger.eu event based in Brussels in 2015.
The idea behind it was to help the audience understand how to use marketing technics to scale recruitment and scout new recruits.
I give some tips & trick during the presentation, do not hesitate to contact me if needed, I will be happy to discuss about new ideas.
It is important to have well designed and well-organized proposal to introduce yourself to potential clients. You can easily impress your clients by making the smart decision of choosing our Website Proposal PowerPoint Presentation Slides. Website design is very important for every business as it gets the attention of online viewers. Using web design services proposal Presentation template you can explain the scope and the timelines of the website design services that you can provide. The professionally designed PowerPoint Complete deck proposal includes set of slides like plan outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. The web development and design proposal PPT slide can act as a guide while making your own proposal. Initiate action to improve the environment with our Website Proposal Powerpoint Presentation Slides. Cater for future generations. https://bit.ly/3h1cNR0
It is important to have well designed and well-organized proposal to introduce yourself to potential clients. You can easily impress your clients by making the smart decision of choosing our Website Proposal PowerPoint Presentation Slides. Website design is very important for every business as it gets the attention of online viewers. Using web design services proposal Presentation template you can explain the scope and the timelines of the website design services that you can provide. The professionally designed PowerPoint Complete deck proposal includes set of slides like plan outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. The web development and design proposal PPT slide can act as a guide while making your own proposal. Initiate action to improve the environment with our Website Proposal PowerPoint Presentation Slides. Cater for future generations.
Web Design Proposal PowerPoint Presentation Slides SlideTeam
Need to present web project proposal? Here we bring Web Design Proposal PowerPoint Presentation Slides that can impress your buyers. Take advantage of the website development proposal PPT slide while introducing your company to prospecting clients. This PowerPoint complete deck contains slides on proposal outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. Website designing and development proposal PowerPoint layout may be used to present your company expertise, tools, and techniques that you use in your web design process. Let your buyer know how exactly you complete each stage of the web design process, from planning and design to testing and deployment. Download the web development proposal presentation design to secure a deal for your company. Spread the buzz with our Web Design Proposal PowerPoint Presentation Slides. Generate interest with your views.
Web Design Proposal Powerpoint Presentation SlidesSlideTeam
“You can download this product from SlideTeam.net”
Need to present web project proposal? Here we bring Web Design Proposal PowerPoint Presentation Slides that can impress your buyers. Take advantage of the website development proposal PPT slide while introducing your company to prospecting clients. This PowerPoint complete deck contains slides on proposal outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. Website designing and development proposal PowerPoint layout may be used to present your company expertise, tools, and techniques that you use in your web design process. Let your buyer know how exactly you complete each stage of the web design process, from planning and design to testing and deployment. Download the web development proposal presentation design to secure a deal for your company. Spread the buzz with our Web Design Proposal Powerpoint Presentation Slides. Generate interest with your views. https://bit.ly/3aFL1pI
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...Joe Lamantia
After Oracle acquired Endeca, we all had to figure out what to do next. This case study describes building a learning-driven strategy capability to guide an adventurous product development group focused on the new domains of big data analytics and machine intelligence. I’ll share the outcomes of our efforts to launch new products chartered directly around customer experience value; outline the methods, tools, and perspectives that powered product discovery and strategic planning; share a framework and patterns for identifying and understanding emerging domains; and review the application of this toolkit to new situations.
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
Getting The Most Out Of Microsoft 365 Employee Experience: Today & Tomorrow
There has never been a time where improving the employee experience has been more critical. Organizations need new and innovative approaches and solutions as work and the workforce change. Today, every organization shares a need to enhance how we communicate and engage, collaborate and connect, and manage and develop employees. The question often hard to answer is, what is the best way to meet that growing need, especially in a way that meets it faster, with less cost and risk?Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the future of employee communication, employee collaboration, and employee management, how Microsoft 365 is changing these digital employee experiences and perhaps more importantly, what organizations are doing today to prepare for it.
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
With so many Viva capabilities available to organizations, it can be a challenge knowing which should be piloted together or what patterns and practices work best when piloting Viva Connections, Viva Learning, Viva Topics, Viva Goals, Viva Insights, Viva Pulse, Viva Amplify, and more. How do organizations get started successfully, overcome challenges in piloting and rolling out these experiences, and eventually scale to organization-wide deployments?
Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the lessons learned and proven approaches with Microsoft Viva. Together you will explore unique and vital challenges with Viva deployments, such as challenges with multiple tenants or multiple organizations in one tenant or challenges with experiences designed for scale – determining if an organization is large enough or has enough content for a great experience with Viva Topics and more.
The Growth Marketing Secrets of Top Software Houses in Poland - SODA Meetup -...MAN Digital
A presentation about The Growth Marketing Secrets of Top Software Houses in Poland - SODA Meetup - 7th May, Gdynia.
Full process and takeaways
Full analysis: https://share.man.digital/soda
Our mission is to bring together organizers, attendees, speakers and sponsors in a highly efficient manner, and create an exceptional customer experience for all.
Our goal is to add every virtual and onsite conference, webinar, summit, tradeshow, expo, career fair, professional meetup and talk in the world to Confee and create transparency and shareability so that people around the world may learn from each other and grow.
We're remote by default. And we're looking for new team members.
An effective intranet design is one that is perceived as being of value by both employees and stakeholders. There is a significant amount of planning involved when designing an intranet experience no matter if it is a new build, redesign or new feature. It typically requires cross-department collaboration, management of a multidisciplinary team and implementation, marketing/communication and training plan.
Scaling Fast: Growing Engineering Orgs From Zero to IPONick Caldwell
5 tools for rapidly scaling your startup's engineering organization.
1. How to create Vision and Mission statements
2. Setting objectives
3. Measuring Key Results
4. Creating and organizational structure
5. How to drive consistent execution
Bonus!
Intergen's newsletter, Smarts, now available for online reading.
Intergen provides information technology solutions across Australia, New Zealand and the world based exclusively on Microsoft’s tools and technologies.
What's the Career Path to Product Management Like by fmr HSBC PMProduct School
Ryan Feldhoff, former Product Manager at HSBC, talked about how to navigate a large corporate environment as a Product Manager, how to establish accountability and process at a start up and what makes a great Product Manager.
Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers.
In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn:
practical patterns to create capability maps that foster a seamless business & IT co-design
why most capability modeling efforts fail and how to overcome the usual problems
how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders
how to use capability maps in corporate management
Enterprise Architecture Management has been around for four decades now. Many promises were made by this discipline, yet today most enterprises still don't have intentionally designed business and IT architectures. Executives, organisation-, product-, service- or software designers co-create the reality in companies in parallel, often ignoring each other's work. Enterprise Architects usually have some impact on IT application landscapes, but only a very limited impact on enterprise architectures.
This webinar presents Intersection Group's approach that connects existing disciplines to enable collaborative co-design by the many true architects of the enterprise. In this approach Enterprise Architects shift more to a coaching/facilitation role connecting the dots of co-designers.
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
Getting The Most Out Of Microsoft 365 Employee Experience: Today & Tomorrow
There has never been a time where improving the employee experience has been more critical. Organizations need new and innovative approaches and solutions as work and the workforce change. Today, every organization shares a need to enhance how we communicate and engage, collaborate and connect, and manage and develop employees. The question often hard to answer is, what is the best way to meet that growing need, especially in a way that meets it faster, with less cost and risk?Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the future of employee communication, employee collaboration, and employee management, how Microsoft 365 is changing these digital employee experiences and perhaps more importantly, what organizations are doing today to prepare for it.
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
With so many Viva capabilities available to organizations, it can be a challenge knowing which should be piloted together or what patterns and practices work best when piloting Viva Connections, Viva Learning, Viva Topics, Viva Goals, Viva Insights, Viva Pulse, Viva Amplify, and more. How do organizations get started successfully, overcome challenges in piloting and rolling out these experiences, and eventually scale to organization-wide deployments?
Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the lessons learned and proven approaches with Microsoft Viva. Together you will explore unique and vital challenges with Viva deployments, such as challenges with multiple tenants or multiple organizations in one tenant or challenges with experiences designed for scale – determining if an organization is large enough or has enough content for a great experience with Viva Topics and more.
The Growth Marketing Secrets of Top Software Houses in Poland - SODA Meetup -...MAN Digital
A presentation about The Growth Marketing Secrets of Top Software Houses in Poland - SODA Meetup - 7th May, Gdynia.
Full process and takeaways
Full analysis: https://share.man.digital/soda
Our mission is to bring together organizers, attendees, speakers and sponsors in a highly efficient manner, and create an exceptional customer experience for all.
Our goal is to add every virtual and onsite conference, webinar, summit, tradeshow, expo, career fair, professional meetup and talk in the world to Confee and create transparency and shareability so that people around the world may learn from each other and grow.
We're remote by default. And we're looking for new team members.
An effective intranet design is one that is perceived as being of value by both employees and stakeholders. There is a significant amount of planning involved when designing an intranet experience no matter if it is a new build, redesign or new feature. It typically requires cross-department collaboration, management of a multidisciplinary team and implementation, marketing/communication and training plan.
Scaling Fast: Growing Engineering Orgs From Zero to IPONick Caldwell
5 tools for rapidly scaling your startup's engineering organization.
1. How to create Vision and Mission statements
2. Setting objectives
3. Measuring Key Results
4. Creating and organizational structure
5. How to drive consistent execution
Bonus!
Intergen's newsletter, Smarts, now available for online reading.
Intergen provides information technology solutions across Australia, New Zealand and the world based exclusively on Microsoft’s tools and technologies.
What's the Career Path to Product Management Like by fmr HSBC PMProduct School
Ryan Feldhoff, former Product Manager at HSBC, talked about how to navigate a large corporate environment as a Product Manager, how to establish accountability and process at a start up and what makes a great Product Manager.
Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers.
In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn:
practical patterns to create capability maps that foster a seamless business & IT co-design
why most capability modeling efforts fail and how to overcome the usual problems
how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders
how to use capability maps in corporate management
Enterprise Architecture Management has been around for four decades now. Many promises were made by this discipline, yet today most enterprises still don't have intentionally designed business and IT architectures. Executives, organisation-, product-, service- or software designers co-create the reality in companies in parallel, often ignoring each other's work. Enterprise Architects usually have some impact on IT application landscapes, but only a very limited impact on enterprise architectures.
This webinar presents Intersection Group's approach that connects existing disciplines to enable collaborative co-design by the many true architects of the enterprise. In this approach Enterprise Architects shift more to a coaching/facilitation role connecting the dots of co-designers.
Bridge the gaps with Milky Way enterprise maps
You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process.
But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened?
In this session, Annika and Wolfgang will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there.
Key takeaways
How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders
Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others
Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually
Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design
Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey.
But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened?
Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service.
You will learn:
How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others
Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually
How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders
This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way.
You will learn:
How to set up a continuous, collaborative EA process?
How to build the relationships with the many stakeholders?
How do you get the management support you need?
Which EA maps and tools are valuable in which context?
How to integrate EA with multi-project management and corporate strategy?
How to behave to build better relationships and collaboration.
Your Enterprise Designers’ role is to ensure that the overall business & IT landscape is designed for the purpose and stays adaptive to changing market demands. To be able to do this, you need to collaborate with many people. Having no formal authority over the vast majority of your stakeholders and co-creators, you rely on their interpersonal skills to fulfill their enterprise-wide role. You need to be able to build relationships that go beyond the purely transactional. You need to help them trust you and see you as a partner and co-creator, not as an order-taker, supplier, or external party with interests counter to their own. Most importantly, you need to realize that every interaction with a stakeholder, however fleeting, is a chance to influence their thinking and nudge their decisions in another direction.
This webinar with Annika Klyver and Wolfgang Goebl provides guidance on how to behave when interacting with your many stakeholders to build better relationships and collaboration.
You will learn things like:
How to ask powerful questions;
What you can do to improve your listening skills;
How to build the trusted relations you need for your task.
Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire.
The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention.
These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.
Enterprises are behind many of the systems that run human life on our planet: government, healthcare, finance, big tech, you name it. Can we design them to be more useful for people, and more successful in creating a positive impact?
In this webinar, Milan will introduce you to Enterprise Design, an emerging practice aiming to do just that. It requires going beyond the typical scope of design for better products or services, and instead focusing on the enterprise itself as both the environment to reshape and our material to design with. Milan will take you the core ideas of Enterprise Design: an approach for connecting customer-centred product and service development with the architectural changes required to deliver. Combining ingredients of Architectural and Design Thinking with applied Systems Design, Enterprise Design provides a holistic and systemic approach to help you deal with the challenges of innovation and transformation at enterprise scale.
Bridge the gaps with Milky Way enterprise maps
You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process.
But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened?
In this session, Annika and Milan will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there.
Key takeaways
How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders
Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others
Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually
Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design
Watch the video: https://www.youtube.com/watch?v=k4-UJmR0Klo
How to increase your impact on the enterprise.
Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire.
The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention.
These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.
Watch the video of Naomi's webinar here: https://youtu.be/d3RcL1RlxyU
How to set up an impactful collaborative Organisation Design practice. Step by step.
Join us for the story of Odile the organisation designer at Intersection Railways. We follow Odile on her journey to co-design a multi-disciplinary Enterprise Design practice, and to develop a non-intrusive governance method for maximising design efficiency and effectiveness. In the process, Odile will have to surmount the challenge of aligning enterprise architects, UX-designers and organisation designers alike; not to mention gaining and holding executive support all along the way. Don't miss this presentation if you're curious about how Odile approached her mission, how she dealt with typical setbacks, and which tools and solution strategies she applied and to what effect.
Watch the video at: https://youtu.be/wWjikXSM0as
This workshop tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way.
You will learn:
How to set up a continuous, collaborative EA process?
How to build the relationships with the many stakeholders?
How do you get the management support you need?
Which EA maps and tools are valuable in which context?
How to integrate EA with multi-project management and corporate strategy?
Companies and other organisations know they need to switch perspective: from inside-out to outside-in, from optimising productivity and operations to understanding their customer's experience and spotting opportunities. Beyond measuring satisfaction or getting creative for new products and services, how to inform our strategic choices by looking at the enterprise from the customer's eye?
Modelling customer experience helps organisations change their perspective. But answers don't magically fall out of a map or a persona. Instead, we must facilitate conversations with all relevant co-creators to establish a shared understanding of what really matters to customers – and what that means for our own priorities, activities and desired outcomes as an enterprise.
In this webinar, Jim Kalbach and Milan Guenther will show how to use an experience lens to identify customer priorities and needs, and how to collaboratively interpret and map out these insights to create a common understanding. Starting out from strong customer-driven approaches such as Jobs-to-be-Done and Top Task Identification, they will demonstrate how to use align on value created to make the link to key choices in product and service design, business architecture and organisational change.
Please feel free to watch the video of this presentation at https://youtu.be/1tZYE0SbakE
Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers.
In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn:
practical patterns to create capability maps that foster a seamless business & IT co-design
why most capability modeling efforts fail and how to overcome the usual problems
how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders
how to use capability maps in corporate management
Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire.
The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention.
These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.
Watch the video: https://www.youtube.com/watch?v=AV_U3fJjNXE
Designers, architects and analysts habitually produce maps and visualizations. EDGY is designed to be a visual language to create mappings and visualisations as perspectives on an enterprise model. Instead of just producing more and more isolated artefacts, we create individual mappings as representations of an integrated semantic model. Here are a few questions you should ask when designing better enterprises:
- What is your enterprise all about? What is its story? Who are the people behind it? What is their motivation? This is the identity of the enterprise; what it stands for and the reason for its existence.
- What will you actually provide to people? What are offering? How is what you offer going to change people’s lives? This is the experience the enterprise aims to create for customers and others.
- What do you need to realise that? What are the parts that make it work? How are those parts related? What can you achieve with them? This is the architecture that holds the enterprise together.
In the past, these questions have been treated separately by specialist functions and disciplines, leading to incoherent, siloed, underperforming enterprises. Elements like a sound strategy, a well performing operating model, or a winning product design are simply impossible to get right if there is no coherence in the way people working to create the enterprise (its cocreators) answer these questions.
These universal facets of identity, experience and architecture apply to all enterprises: large companies, start-ups, public institutions, ... . They provide useful lenses to understand why an enterprise exists, what it is supposed to deliver to whom, and how all of this is supposed to work.
EDGY, a graphical language for collaborative enterprise design, is complementary to more specific visual languages such as ArchiMate or UML but covers a broader range of view angles needed to create better enterprises.
Slides from a webinar Milan Guenther gave October 2021.
A Service Designer's journey to delivering breakthrough experiences through impact on the enterprise
Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey.
But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened?
Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service.
You will learn:
- How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others
- Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually
- How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders
Slides from a webinar October 2021.
This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way.
You will learn:
- How to set up a continuous, collaborative EA process?
- How to build the relationships with the many stakeholders?
- How do you get the management support you need?
- Which EA maps and tools are valuable in which context?
- How to integrate EA with multi-project management and corporate strategy?
Design driven goal portfolio management webinar 09 2021Intersection Group
In most companies, strategic goals are created in a small circle of executives together with external strategy consultants- with only a limited connection to existing business architecture and future state enterprise design. Project portfolio management is the prevalent tool to manage the often 100s of change initiatives going on in parallel, all too often only weakly connected with the strategic goals of the organisation, dependencies between projects not well understood. With the Intersection Toolkit (available end of 2021) we want to change that situation in the direction of a well-informed strategy process that is seamlessly connected with the portfolio of changes. Therefore we are going to introduce a tool called "Design Driven Goal Portfolio Management". In this webinar you will learn how to: - align your change initiatives to a shared vision, strategy and your goals - use your as-is Enterprise Design maps (e.g. Enterprise Core Map, Capability Map) as input for goal design - categorise your goals in a way that helps to steer all ongoing initiatives to a strategic direction that is aligned with the identity of the company - Adapt your project portfolio to a goal portfolio
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
15. Web Site Survey (Quantitative)
Web Site Audit Ux + SEO (SME)
Web Site Interviews (Qualitative)
Completed Outcomes
CARXYZ
CARXYZ
CARXYZ
CAR
XYZ
CAR
XYZ
CARXY
Z
CARXY
Z
CARXY
Z CARX
YZ
CA
RX
CARXYZ
CARXYZ CAR
XYZ
16. Survey (Quantitative)
Audit UX + SEO (SME)
Interviews (Qualitative)
Completed Outcomes
Oh yeah, it is time to start from scratch...
The service we give to people is uneven.
But why ?
We gathered Task,
Journey and Channel
from interviews
We mapped the
perception of the
organisation from clients
21. CARXYZ Canada
Regional developers
Business / clients
Mechanic
You help with that task
Someone else helps with
that task
Control and visibility
Less control and visibility
–
+
You control that channel
You don't control that
channel
23. Basic capability
Advertising on social
media
Qualification Evaluation
Quote
Contract
Service Billing
Reporting
BAR
Cross-
checking
total vs. billed
Budgeting
based on ROI
28. Activity
Lightning demos
The sandbox
Start with why
20 year vision
Core value
Brand personality
Success story
Based on Jake Knapp Branding sprint, improved by Jean-
Sébastien Daigle.
31. Target audience and basic content need
Services For whom
Who we are Why us
Where we are
How to contact
us
Why us
How to become
Regional
Manager
Why us
How to become
a CBO
1
2 3
Business / clients Regional developers
Franchisees
32. Services
For whom
About Us
Where we are
Who we are
CarXYZ
Be part of
CarXYZ
1st Navigation 2th Navigation
Contact us (a
single page?)
Franchisees
Why us
How to become
a franchisee
3rd Navigation
Ask for a price
Social Medias
LinkedIn
Facebook
Youtube
Articles
Blog / News
Regions * 8
Preliminary content
Content and wording to review with URSA Marketing
Regional
manager
33. Content for the web site
Core value an vision
Assets
Capabilities list
Brand Product
Channel list
Organisation overview
Success stories
Process
CarXYZ Web site
An enterprise is an endeavour
of people with a shared ambition.
Short term to long term
Brand personality
Franchisees's Task Franchisees'S Journey
Clients' Task Clients' Journey
Audit Ux + SEO (SME)
User interview (CBO and
Clients)
Survey (Quantitative)
Research
We started with qualitative, quantitative and expert
audit research.
Since the website is one of the main channels that
conveys the brand, we worked on two different fronts.
1 - Experience, to prioritize content on the website
2 - Identity, to help create engaging content
Since CarXYZ business model is based on franchisees,
we did need to map the main capabilities and the
organization to understand how it operates and how it
affects content.
34. And then UI Design, copywriting,
SEO, front end, back end, etc.
35. Strategic
The interdisciplinary language
allowing us to understand
what is missing and to find
what influences each other.
Organisation
Product
Brand
Content Purpose Process Asset
Capability
Jou rney
Task
Channel
Story
Coordination
A summary of reference points.
“The shared Knowledge Bank”
for everybody.
Operational
Where we collaborate, co-
create
or carry out our expert work.
e.g., Milkyway, decision
workshops, ideation workshops,
etc.
Macro
Micro
Meso
36. You can use EDGY on 3 Levels
(Macro, Meso and Micro ... aka flight levels).
Everybody really feel in control and
understand their part when you use EDGY to
map.
Mixing elements to create canvas that really
connect people.
What have we
learned?
37. We created multiple working
canvas and boards based on
different mixed elements.
E.g. : Capability + Organisation = RACI
Output
41. !
60M$ on 3 years
Lot of stakeholders
some still unknown
Complex Product portfolio
Places, services, visibility, relationship, etc.
Multiple clients
Incubators, startups and more
42. ?
Where do we start?
To understand what we are dealing with
and what should be the impact of AX-
C.
45. EDGY Lightning scan
Identify key elements and
their relations
4
A C
B
D
Scan with closed questions
2 3
Identify who can
give you answers
Write your context, project
1
Plan the next steps for what
needs to be reworked or
edited.
6
Identify every element to
change/investigate/add
5
Ok
Rework
Edit
46. 1 AX-
C
We are starting an
acceleration lab for high
tech start-
ups.
Write your
context, project
47. Rate from 1 to 10
How reliable and well-
known is this information
in your team?
10 = information is documented and people have control over it
5 = some people have the information, but it is not documented
1 = it has never been discussed
2
Scan with closed
questions
48. what people are to benefit from
the outcome?
what people are accountable for
the outcome?
what people are required to deliver
the outcome?
other people might affect, or be
affected by, the outcome?
People
Is there a common understanding of...
SCAN
This is a quick scan to help
you better understand the
status of your Enterprise
design
Answer the questions with :
YES
PARTLY
NO
DON'T KNOW
NOT RELEVANT
49. the tasks we are helping people
accomplish?
the relative importance of each task?
the journeys we expect people
to go through?
the channels we serve people through?
the purposes being strived for?
the relative importance of each purpose?
the stories that need to be created?
the content that is required?
Is there a common understanding of...
SCAN
50. the capabilities required?
the relative importance of each capability?
the processes involved?
the assets needed?
how people need to be organised?
the products to be offered?
the effect on the enterprise brand(s)?
Is there a common understanding of...
SCAN
51. ... in our context
Part of the job is to
surround the project with
people that can work on
these facets and elements.
Identify who can
give you answers
3
53. We labelled every
element to adress /
investigate
5
Ok
Rework
Edit
Current story
There are many uncontrolled
external versions.
Customer tasks
We have an idea of the big
tasks. Should have data by
mid-
September. There is a
survey ongoing.
Associated with Centech
False information
54. Plan the next steps
for what needs to
be reworked or
edited.
6
... the list is long ...
But they chose
a starting point.
55. The story so far :
1
2
3
They taught it was an asset project
Where is going to be the lab ?
Are we going to have 3D printer ?
How many square feet do we
need ?
1
But in fact it's a very political project, and
several different narratives are circulating,
which is slowing the project down.
2
Once the narratives are aligned, they can
work with stakeholders to determine the
capabilities and assets needed.
They are also in the process of mapping
out the tasks of their future customers.
3
3
3
56. And then they will be able to
structure the organisation
and manage their product
portfolio.
57. EDGY has clarified their vision
From imagination to documentation
So... it is now at least a 5 on the EDGY
Lightning Scan scale ...
What have we
learned?
58. We created a scanning workshop
that can be reused to
understand the enterprise via
different lenses.
Output
59. Identify key elements and
their relations
4
A C
B
D
Scan with closed questions
2
3
Identify who can
give you answers
Write your context, project
1
Plan the next steps for what
needs to be reworked or
edited.
6
Identify every element to
change/investigate/add
5
Ok
Rework
Edit
High-
level : e.g. :
C-
level want to rethink part of the
enterprise
Mid-
level : e.g. :
Human resources want to improve the employee’s
experience
Low-
level : e.g. :
Product team wants to improve a
feature
Identify the level of conversation based on
the context/project
Scan with closed questions
2
Identify key elements and
their relations
4
A C
B
D
Identify every element to
change/investigate/add
5
Ok
Rework
Edit
3
Identify who can
give you answers
Plan the next steps for what
needs to be reworked or
edited.
6
More perception, feelings and tension
Subject matter expert answer level. Data, good practices and
methodology
Task should be more about investigation
and exploration
Task should be more about action and
changes
Scan with closed questions
2 3
Identify who can
give you answers
Identify key elements and
their relations
4
A C
B
D
Plan the next steps for what
needs to be reworked or
edited.
6
Identify every element to
change/investigate/add
5
Ok
Rework
Edit
Split between perception and data. Task should be more about dispatching
and monitoring jobs progressions
Making informed decision
Synchronise operations, communicate
with High-
level / low-
level and monitor
progress
Expected capability
Making sure to adress the right problem
61. Who? Starting point
ESG+ is a business school for
professionals associated
with UQAM. They asked us to
create a workshop to train
MBA students in sustainable
development. They were to
learn how to analyze a
company in order to create a
CSR program.
We are not
sustainability
experts.
67. Objective
Use EDGY to explain the
fundamental changes that
Sustainable Development will
create in a real business
68. We used Design Sprint methodology to
Discover the enterprise and it's context
Map the company's various components
Co-
create possible SD actions and identify
their impact on the company
Prototype and test actions to win over
stakeholders
72. Brand
Recycling
program
Recycling bin
Article
Best CSR
(Corporate social
responsibility)
Local newspaper
Collecting recycling
Person in charge
Example
We recommend that you implement a
recycling program in your company. This is in
line with UN goal 12.
To achieve this, you'll need special bins and a
Person in charge.
You can feature your initiative in an article in
the local newspaper, which will have a positive
impact on your brand.
73. Example
Brand
Local newspaper
Article Recycling
program
Recycling bin
Collecting recycling
Person in charge
Meilleure RSE
convey
enable
use
enable
need
perform
creates
evokes
affects
perception
Brand
Recycling
program
Recycling bin
Article
Best CSR
(Corporate social
responsibility)
Local newspaper
Collecting recycling
Person in charge
affects perception
passes into
capacity
is featured
needs
enable
create
74. Event if it is not perfect, people can
understand and play with EDGY with
minimal training.
What have we
learned?
People were able to explore out of the
identity facet.
EDGY works well with sustainable
development goals.
EDGY is easy to use, but hard to master.
75. We used EDGY to elaborate and
communicate a strategy about
sustainability.
Output
76. !
We tried to use EDGY in every
project without having
anything to compare it to.
Our last year was on the Edge...
77. The good news...
... our toolset now include
a scanning workshop, complex canvas and
boards that work with EDGY and a few tests
with other domains like sustainability.
79. Storytelling 1/3
So there we where... We wanted... But...
... bien des méthodologies
et techniques comme outils
et une première version de
EDGY en main.
...to fully test that new tool
that, in theory, would
facilitate communication
between people from
different professions, in
different contexts.
...There was not a lot of case
study to compare it to.
Besides, there was...
something that felt like
missing.
80. Storytelling 2/3
So we... Until finally...
... we started to convert our own tool set and
technique using EDGY. Canvas, workshops,
the words we use to define what we are
working on, etc.
...we did our first year with EDGY. We tried
many workshops structure and tried them on
many enterprises in different contexts.
...we found what we consider as our first
workshop model to use EDGY that we call
«EDGY Lightning SCAN»
81. Storytelling 3/3
And we know... And that's why...
... that the tool is giving us something that
enables us to call ourselves enterprise
designers... By being able to have a
conversation on different facets, elements and
intersections, we can now co-
create better
enterprises with our client.
... we took three of our cases to show you how
we use EDGY and how it helped our clients see
their enterprises in a new way.