Meeting Report
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A sample of a meeting report that can be used to provide a feedback on what was discussed in the light of objectives and agenda put forward.
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GJohnson^LLMResume
Graham Johnson is seeking a position that allows him to develop skills and advance within a company. He has over 10 years of experience in parts and inventory management roles for automotive parts retailers and drug stores. His experience includes special ordering parts, assisting customers, operating cash registers and inventory systems, and supervising staff. He has a background in building and apartment maintenance and obtained additional computer skills training.
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This document describes a front office management trainee internship in Thailand. The internship involves assisting with the day-to-day operations of the front office department, including check-ins, check-outs, answering questions from guests, and liaising with other hotel departments. Responsibilities include greeting guests, ensuring high quality customer service, resolving issues, and assisting with duties in other departments as needed. The trainee will also help supervise staff, participate in training, and ensure standards are met. The goal is for the trainee to learn front office procedures and management skills.
Service marketing(swarit)
The document discusses service encounters and moments of truth in the advertising industry's service process. It identifies 7 key moments: 1) initial client meeting, 2) debriefing the ad text, 3) approving costs, 4) approving the copy, 5) selecting media, 6) approving results, and 7) paying. Blueprinting the process ensures clear communication between teams and clients, identifies weaknesses, and communicates departments' interdependencies for quality improvement. A service marketer can learn how to increase perceived quality, identify vital vs. non-vital departments, manage costs/resources, and determine improvement approaches.
Customer Care Time
1. The document proposes minimum standards for customer care agents, including requiring agents to attend sales meetings, tours, and classes on a monthly basis and being evaluated by team leaders every 90 days.
2. New agents will be assigned mentors and be accountable to complete contracts and listings within the first year under a production coach.
3. The team leader has discretion to make exceptions to the standards and must approve any changes.
Resume of Dineo Moloi
Dineo Moloi is seeking a new role that provides more responsibility and allows her to utilize her 4 years of banking experience. She has worked in various roles including customer service agent, tax and audit consultant, and currently works as a call center sales consultant. Her skills include proficiency in Microsoft Office, communication, time management, decision making, administration, and problem solving. She has a National Certificate in Banking from 2013 and is registered for a Business Management degree at UNISA. Her career history includes roles in sales and a 2011-2012 leanership at Absa bank, where she assisted with administration, training, and ensuring daily targets were met.
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Graham Johnson is seeking a position that allows him to develop skills and advance within a company. He has over 10 years of experience in parts and inventory management roles for automotive parts retailers and drug stores. His experience includes special ordering parts, assisting customers, operating cash registers and inventory systems, and supervising staff. He has a background in building and apartment maintenance and obtained additional computer skills training.
Daniel T Flores Presentation
The document discusses ways to improve customer loyalty by making field technician visits more personal. It recommends that technicians check in with customers, learn their names, and ask basic questions to get to know them. Implementing a "Technician of the Month" program would recognize high-performing technicians and keep morale high. Tracking customer satisfaction scores and technician notes would help evaluate the effectiveness of these initiatives in strengthening customer relationships.
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This document describes a front office management trainee internship in Thailand. The internship involves assisting with the day-to-day operations of the front office department, including check-ins, check-outs, answering questions from guests, and liaising with other hotel departments. Responsibilities include greeting guests, ensuring high quality customer service, resolving issues, and assisting with duties in other departments as needed. The trainee will also help supervise staff, participate in training, and ensure standards are met. The goal is for the trainee to learn front office procedures and management skills.
Service marketing(swarit)
The document discusses service encounters and moments of truth in the advertising industry's service process. It identifies 7 key moments: 1) initial client meeting, 2) debriefing the ad text, 3) approving costs, 4) approving the copy, 5) selecting media, 6) approving results, and 7) paying. Blueprinting the process ensures clear communication between teams and clients, identifies weaknesses, and communicates departments' interdependencies for quality improvement. A service marketer can learn how to increase perceived quality, identify vital vs. non-vital departments, manage costs/resources, and determine improvement approaches.
Customer Care Time
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2. New agents will be assigned mentors and be accountable to complete contracts and listings within the first year under a production coach.
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Resume of Dineo Moloi
Dineo Moloi is seeking a new role that provides more responsibility and allows her to utilize her 4 years of banking experience. She has worked in various roles including customer service agent, tax and audit consultant, and currently works as a call center sales consultant. Her skills include proficiency in Microsoft Office, communication, time management, decision making, administration, and problem solving. She has a National Certificate in Banking from 2013 and is registered for a Business Management degree at UNISA. Her career history includes roles in sales and a 2011-2012 leanership at Absa bank, where she assisted with administration, training, and ensuring daily targets were met.
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Muskan Thakur is seeking a position in the corporate world. She has over 15 years of experience in customer care management roles at various automobile dealerships. Her responsibilities have included handling customer queries and complaints, monitoring customer satisfaction scores, and ensuring a positive customer experience. She holds an M.A. in Economics and a B.B.A. degree and is proficient in Hindi and English.
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CV - Glenn
The applicant is applying for a vacant position and has over 20 years of experience in customer service, relations, and after sales roles. He has qualifications in technical knowledge from education and training, as well as skills in communication, customer service, management, sales, and customer service management. His CV details his educational background and certificates obtained, as well as his employment history working in senior customer relations roles at BMW and in other industries.
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jan Mulder cv
Jan Adriaan Mulder has over 30 years of experience in the automotive industry, holding various roles such as apprentice technician, workshop foreman, service advisor, and service manager. He is currently the After Sales Manager at Premier Auto Land Rover and Jaguar in Zimbabwe, where he manages the workshop, service reception, and parts departments. Mulder has a strong track record of success, with numerous achievements in improving service centers and being recognized as service manager of the year. He possesses excellent leadership, technical, and customer service skills.
Resume_Sushil katrale
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
sushil_Katrale(1)
Sushil Katrale is seeking a challenging role in channel business development with a reputable service sector organization. He has over 4 years of experience in channel operations, quality service, last mile delivery networks, and cost control. He is a results-oriented leader with strong strategic planning, problem solving, and goal setting skills. Currently he works as an Assistant Channel Manager at DTDC Express Ltd, where he is responsible for 6 branches and has improved profitability by 20% over the last year.
Resume_Sushil katrale
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
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Business Growth Presentation-1.pdf
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Resume chatchaya
Miss Chatchaya Sanoophin has over 15 years of experience in marketing, sales management, and customer service roles. She is currently the Training and Sales Support Manager at Krungsri Consumer, where she develops training programs, coordinates with trainers, and manages personnel. Previously she was the Branch Manager at Bupa Health Insurance Thailand and held sales management positions at several other companies. She has a Bachelor's degree in Marketing Management and is proficient in English, Thai, and Microsoft Office.
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VIKAS RANA
Vikas Rana has over 4.5 years of experience in service operations, customer satisfaction, business development, and team management. He is currently seeking a middle-level role in marketing, services, business development, or strategic marketing. [Vikas has held positions at Maruti Suzuki and Tata Motors, focusing on improving customer satisfaction, business growth, and achieving quality standards.] He has a Bachelor's degree in Automotive Design Engineering and is proficient in MS Office, CATIA, and communication skills.
Curriculum vitae 2016
Tawfiq Nasri provides his contact information and objective of seeking a position allowing him to apply his experience and skills while working in a team environment. He has a B.Sc. in Mechanical Engineering from Hashemite University with experience as a Sales Engineer, Sales Support Engineer, and Sales Team Leader/Product Manager at SAKKAB/Newport Trading - HILTI JORDAN. He is proficient in English and Arabic with computer skills including AutoCAD, Pro/Engineer, and Microsoft Office.
ANIL BALIYAN 2016
Anil Balayan has over 17 years of experience in service operations and customer service roles within the automotive industry. He currently serves as General Manager of Service Operations for Shiva Motors Chevrolet, overseeing a service volume of 2500 vehicles per month. Prior to this, he held roles such as Assistant General Manager of Service and Service Manager for other automotive dealerships. Balayan has a proven track record of improving customer satisfaction metrics and achieving sales and service targets.
Tushar_Thube review 2
Tushar Thube has over 26 years of experience in channel management, profit center management, business development, and client relationship management in the building material and consumer durable industries. He has held several senior managerial roles with reputable organizations, leading teams and managing key accounts and business growth. Thube has a track record of developing and implementing effective strategies to identify new market opportunities and increase sales and profits.
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Arjun R
- Arjun R is a Business Development Head for SolidWorks with over 15 years of experience in industrial sales, business development, and marketing.
- He has successfully managed sales teams to achieve targets as well as established good relationships with clients.
- Arjun holds an MBA and has international experience working in Dubai, demonstrating his leadership and business management skills.
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CHIRAG_1_
Muskan Thakur is seeking a position in the corporate world. She has over 15 years of experience in customer care management roles at various automobile dealerships. Her responsibilities have included handling customer queries and complaints, monitoring customer satisfaction scores, and ensuring a positive customer experience. She holds an M.A. in Economics and a B.B.A. degree and is proficient in Hindi and English.
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CV - Glenn
The applicant is applying for a vacant position and has over 20 years of experience in customer service, relations, and after sales roles. He has qualifications in technical knowledge from education and training, as well as skills in communication, customer service, management, sales, and customer service management. His CV details his educational background and certificates obtained, as well as his employment history working in senior customer relations roles at BMW and in other industries.
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This document provides information about private in-house sales training offered by Cardone Group. The training focuses on implementing a 10X sales process to help dealerships achieve extreme success and lock in massive sales. Key elements of the training include brand strategy, point of contact, needs assessment, selection and demonstration, presenting figures and closing. The training is conducted through various 2-day workshops focusing on these different elements. It aims to increase sales and profits for dealerships. A case study example is also provided of how one large dealership group increased their monthly sales by 1 deal per salesperson after implementing Cardone's online training platform.
CHIRAG C V
This document provides a summary of Chirag M Rahevar's work experience and qualifications. It summarizes that he has over 13 years of experience in the automobile field, currently working as a Service Manager at Renault Ahmedabad-West overseeing branches in Ahmedabad, Baroda, and Rajkot. Previously he has held roles like Team Leader-Customer Care at Tata Marcopolo Motors and Service Manager and DCRC Manager at Cargo Ford.
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Resume_Sushil katrale
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
sushil_Katrale(1)
Sushil Katrale is seeking a challenging role in channel business development with a reputable service sector organization. He has over 4 years of experience in channel operations, quality service, last mile delivery networks, and cost control. He is a results-oriented leader with strong strategic planning, problem solving, and goal setting skills. Currently he works as an Assistant Channel Manager at DTDC Express Ltd, where he is responsible for 6 branches and has improved profitability by 20% over the last year.
Resume_Sushil katrale
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
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This document contains the resume of Shaikh Khairul Alam. It summarizes his career objective, professional experiences, present and previous work statuses, academic credentials, skills, achievements and personal details. His career objective is to offer well-merited performance and interchange benefits with organizations to help them achieve their goals and build his own career. He has over 9 years of experience in sales, marketing and management roles in telecom companies like Robi Axiata Limited and Banglalink. Currently he is working as an Area Manager for Robi Axiata Limited, managing sales targets and distribution channels. He has an MBA and B.Com degree and has undergone training in sales, negotiation, leadership and people management.
Business Growth Presentation-1.pdf
This document discusses ways for automobile dealerships to increase revenue through effective manpower management. It addresses improving profitability by focusing on key performance indicators for different roles like customer care executives, service advisors, and technicians. Specifically, it recommends that dealership owners monitor CCE parameters like free service redemption rates and appointment conversion rates. For service advisors, important metrics include labour and parts per service, time spent with customers, AMC sale conversions, and customer dissatisfaction recovery. The overall goal is to boost workshop income by converting more customers, performing additional jobs per vehicle, and improving manpower productivity and efficiency.
Resume chatchaya
Miss Chatchaya Sanoophin has over 15 years of experience in marketing, sales management, and customer service roles. She is currently the Training and Sales Support Manager at Krungsri Consumer, where she develops training programs, coordinates with trainers, and manages personnel. Previously she was the Branch Manager at Bupa Health Insurance Thailand and held sales management positions at several other companies. She has a Bachelor's degree in Marketing Management and is proficient in English, Thai, and Microsoft Office.
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The document summarizes a webinar on branding for associations that was held from 1-2pm EST. It provides details on how to access the webinar through phone and participant code. The presentation discusses how branding works through both mass communication and personal interactions. It outlines benefits of branding like strategic planning and marketing. Key steps in building a brand are identified as determining your current position, deciding where to go, gaining buy-in, crafting communications, integrating strategies, and monitoring the brand. The presenter's contact information is also provided at the end.
Audi Way sampler
This document provides guidelines for Audi service advisors to follow a core service process that aligns with Audi's goal of becoming the number one premium brand. The process aims to delight customers at every stage by treating them with respect, maintaining open communication, and strengthening the bond of trust. This summary focuses on the vehicle reception stage, where the advisor's objectives are to welcome the customer, demonstrate Audi's competence through a professional attitude, clearly define the order, and increase chances of creating delight. The guidelines recommend greeting customers in the driveway to ease any tensions, building rapport through engagement, and providing undivided attention during check-in to discuss requests, problems, and solutions.
VIKAS RANA
Vikas Rana has over 4.5 years of experience in service operations, customer satisfaction, business development, and team management. He is currently seeking a middle-level role in marketing, services, business development, or strategic marketing. [Vikas has held positions at Maruti Suzuki and Tata Motors, focusing on improving customer satisfaction, business growth, and achieving quality standards.] He has a Bachelor's degree in Automotive Design Engineering and is proficient in MS Office, CATIA, and communication skills.
Curriculum vitae 2016
Tawfiq Nasri provides his contact information and objective of seeking a position allowing him to apply his experience and skills while working in a team environment. He has a B.Sc. in Mechanical Engineering from Hashemite University with experience as a Sales Engineer, Sales Support Engineer, and Sales Team Leader/Product Manager at SAKKAB/Newport Trading - HILTI JORDAN. He is proficient in English and Arabic with computer skills including AutoCAD, Pro/Engineer, and Microsoft Office.
ANIL BALIYAN 2016
Anil Balayan has over 17 years of experience in service operations and customer service roles within the automotive industry. He currently serves as General Manager of Service Operations for Shiva Motors Chevrolet, overseeing a service volume of 2500 vehicles per month. Prior to this, he held roles such as Assistant General Manager of Service and Service Manager for other automotive dealerships. Balayan has a proven track record of improving customer satisfaction metrics and achieving sales and service targets.
Tushar_Thube review 2
Tushar Thube has over 26 years of experience in channel management, profit center management, business development, and client relationship management in the building material and consumer durable industries. He has held several senior managerial roles with reputable organizations, leading teams and managing key accounts and business growth. Thube has a track record of developing and implementing effective strategies to identify new market opportunities and increase sales and profits.
SamsungDcode_PitchTemplate.pdf
This document provides information for a Samsung hackathon focused on developing digital solutions to help food and beverage (F&B) businesses. It outlines the problem statement, timeline, submission requirements, recommended pitch structure, and resources. The problem aims to address challenges in maximizing profits, enhancing customer experience, and optimizing operations for F&B businesses. The timeline shows registration dates, submission deadlines, and presentation dates. Submissions require information on teams, proposed solutions, and presentation decks. Pitches have a 5-minute limit and recommended structure. Judging criteria prioritizes innovation, user experience, solution viability, and overall quality.
Arjun R
- Arjun R is a Business Development Head for SolidWorks with over 15 years of experience in industrial sales, business development, and marketing.
- He has successfully managed sales teams to achieve targets as well as established good relationships with clients.
- Arjun holds an MBA and has international experience working in Dubai, demonstrating his leadership and business management skills.
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Meeting Report
- 1. OFF-GRID ELECTRIC COMPANY THE LIONS GROUP
- 2. SALES AND MARKETING DEPARTMENT A meeting was held by members of the OGE sales and marketing department on 26th of November 2014, from 04:00pm-06:00pm at Rock Star conference room.
- 3. OBJECTIVES OF THE MEETING ● To address customer complaints so as to ensure customers satisfaction. ● To evaluate our business trend
- 4. Cont’.. ● To decide on the approach which can be used to motivate our employees.
- 5. BACKGROUND/ MEETING SUMMARY By opening, the Chairperson gave a brief introduction of our current business trend and the feedback that has been given by field agents. New members of the department were also introduced. Different agenda for the meeting were highlighted.
- 6. Meeting Agenda: ● Introduction and highlighting of the meeting objectives (Chairperson) ● Discussion on different customers complaints(all members of the meeting) ● Evaluation of our current business trend in the light of our market share and competition in the marketplace (all members)
- 7. ATTENDANTS 1. Mr. Abraham B. Charles (Department head) 2. Mr. Graham F. Maeda(Sales Manager) 3. Mr. Adimu G. Myovela (Customer Care Representative) 4. Miss. Reine Mngumi (Marketing Officer) 5. Miss. Redenda Romanus (Quality Assurance Manager)
- 8. Outcomes: After the meeting we came up with the following suggestions to encounter such challenges: ● To implement focus cost leadership strategy so as to ensure that we provide high quality service but a lowest cost as possible so as to increase our market share.
- 9. Outcomes cont’.. ● Making sure that our customers are provided with training on how to use our systems and solar equipments. ● We have also agreed to increase customer care personnel in our call center so that they can be able to service many of our customers.
- 10. Outcomes cont’.. ● Using bonuses, trips to various recreational sites, praise, recognition and other incentives like salary increments for those who hit their targets. ● Improving working conditions through transport and housing allowances, installing air conditioners at their working place.
- 11. Conclusion: We came into agreement after the meeting and each member was assigned a duty to ensure that all the agreed resolutions are put into action. ● Mr Graham was assigned a responsibility of collaborating with the human resource manager to motivate employees by using the proposed strategies.
- 12. Cont’... ● Miss. Redenda agreed to work with the production unit and provide a feedback on how we have managed to cut cost and produce at lower cost as per our goal. ● We allocated the responsibility of solving the customer complaints in collaboration with the customer service department to Mr. Adimu.
- 13. Cont’.. We also agreed that critical steps should be taken for obtaining feedback through emails and oral presentations so as to get an insight on how we are striving to achieve our goals. Therefore the next meeting will be held on 30th of December 2014 at the same venue to provide feedback and evaluate our strategies and achievements so far.
- 14. END OF OUR PRESENTATION