Traditional Indian IT Services firms revenues and profitability hit by client's growing investment into new technologies such as AI, Machine learning, IoT, Blockchains and Analytics Platforms.
Points covered: The Indian IT/BPO Industry. The story so far..
BFSI – The dominant vertical
BFSI – Will it grow as a vertical ?
PE/VC interest high
The “Non Linear” Path..
Looking Ahead
Presented by Ramit Sethi, June 2013
The document discusses the growth of the ITES (IT Enabled Services) industry in India. It notes that the industry has grown significantly over the past decade and continues to experience double-digit growth. It attributes the success of the industry to factors like large talent pool, attractive cost savings compared to developed countries, supportive infrastructure and regulatory environment, and the huge global market potential for outsourced ITES. The document also outlines the evolution of the industry through various phases and identifies some emerging areas for future growth.
The Indian IT industry has grown significantly over the past few decades and is now a $120 billion market employing over 4 million people. Major players include Tier I firms like TCS, Infosys, and Wipro, as well as global and domestic BPO providers. Moving forward, the industry is focusing on niche service lines, product innovation, and expanding to Tier II/III cities to sustain growth, while addressing challenges like high attrition and competition from other countries.
This document provides an overview of the IT sector in India, including key statistics and an analysis of strengths and weaknesses. It discusses the large pool of skilled workers in India, major IT companies and their employment levels, and the government support that has encouraged growth. While India has advantages in terms of human capital and quality, the analysis notes weaknesses such as a lack of original technology development and limited experience in mission critical projects. The IT sector is poised for continued expansion but will need to address issues around skills, infrastructure, and domestic market growth.
Information Technology and Information Technology Enabled Services SectorVibrant Gujarat
Highlighting the value proposition of the ever growing IT-ITes Sector in India, this presentation gives an overall idea about the future of the sector in India as well as Gujarat. It mentions the various initiatives, incentives and schemes launched by the Government of India and the Government of Gujarat to promote business and investment in the sector.
Small and medium businesses in India are projected to spend over $8 billion on IT infrastructure in 2007, a 24% increase from the previous year. While computing products will be the largest investment, spending on internet technologies is growing rapidly. A survey found that 93% of small businesses and 86% of medium businesses experienced revenue growth in the past year. 15% saw over 20% revenue growth. To compete with larger companies, SMBs are adopting more sophisticated technologies. Investments in areas like communications, storage, security and mobile technologies are also expected to rise.
This document summarizes the challenges faced by India's top IT firms in fiscal year 2015. Emerging technologies like cloud computing and analytics caused revenues from traditional businesses like application development and maintenance to commoditize. This led firms like TCS, Infosys, Wipro, and HCL Technologies to struggle to grow revenues. Additionally, clients are demanding faster large-scale transformations and have less brand loyalty, increasing competition for IT firms from smaller specialized competitors. For top CEOs at these firms, the coming fiscal year will be critical to turn business around as investors expect a resurgence in growth and fortunes.
A point of view on Indian IT - Its extraordinary growth & factors that led to it, its current state & future challenges. Specifically, the case of captives in India & 3rd party technology providers (IPPs) are discussed.
Points covered: The Indian IT/BPO Industry. The story so far..
BFSI – The dominant vertical
BFSI – Will it grow as a vertical ?
PE/VC interest high
The “Non Linear” Path..
Looking Ahead
Presented by Ramit Sethi, June 2013
The document discusses the growth of the ITES (IT Enabled Services) industry in India. It notes that the industry has grown significantly over the past decade and continues to experience double-digit growth. It attributes the success of the industry to factors like large talent pool, attractive cost savings compared to developed countries, supportive infrastructure and regulatory environment, and the huge global market potential for outsourced ITES. The document also outlines the evolution of the industry through various phases and identifies some emerging areas for future growth.
The Indian IT industry has grown significantly over the past few decades and is now a $120 billion market employing over 4 million people. Major players include Tier I firms like TCS, Infosys, and Wipro, as well as global and domestic BPO providers. Moving forward, the industry is focusing on niche service lines, product innovation, and expanding to Tier II/III cities to sustain growth, while addressing challenges like high attrition and competition from other countries.
This document provides an overview of the IT sector in India, including key statistics and an analysis of strengths and weaknesses. It discusses the large pool of skilled workers in India, major IT companies and their employment levels, and the government support that has encouraged growth. While India has advantages in terms of human capital and quality, the analysis notes weaknesses such as a lack of original technology development and limited experience in mission critical projects. The IT sector is poised for continued expansion but will need to address issues around skills, infrastructure, and domestic market growth.
Information Technology and Information Technology Enabled Services SectorVibrant Gujarat
Highlighting the value proposition of the ever growing IT-ITes Sector in India, this presentation gives an overall idea about the future of the sector in India as well as Gujarat. It mentions the various initiatives, incentives and schemes launched by the Government of India and the Government of Gujarat to promote business and investment in the sector.
Small and medium businesses in India are projected to spend over $8 billion on IT infrastructure in 2007, a 24% increase from the previous year. While computing products will be the largest investment, spending on internet technologies is growing rapidly. A survey found that 93% of small businesses and 86% of medium businesses experienced revenue growth in the past year. 15% saw over 20% revenue growth. To compete with larger companies, SMBs are adopting more sophisticated technologies. Investments in areas like communications, storage, security and mobile technologies are also expected to rise.
This document summarizes the challenges faced by India's top IT firms in fiscal year 2015. Emerging technologies like cloud computing and analytics caused revenues from traditional businesses like application development and maintenance to commoditize. This led firms like TCS, Infosys, Wipro, and HCL Technologies to struggle to grow revenues. Additionally, clients are demanding faster large-scale transformations and have less brand loyalty, increasing competition for IT firms from smaller specialized competitors. For top CEOs at these firms, the coming fiscal year will be critical to turn business around as investors expect a resurgence in growth and fortunes.
A point of view on Indian IT - Its extraordinary growth & factors that led to it, its current state & future challenges. Specifically, the case of captives in India & 3rd party technology providers (IPPs) are discussed.
The document discusses the IT and ITES sectors globally and in India. It notes that the IT industry is currently in a growth phase in India, as evidenced by its increasing contributions to GDP, employment, and revenue. The top three players in the Indian IT and ITES sector are compared based on their number of employees, market capitalization, revenue, and profits. In conclusion, the sectors are described as having very good future prospects and providing ongoing opportunities for investors, entrepreneurs, and countries.
The IT & ITeS sector in India has grown significantly over the past decade. It is estimated to reach $350 billion by 2025, growing at a CAGR of 10.71%. India has emerged as a global outsourcing hub, accounting for 55% of the global sourcing market. The sector employs nearly 4 million people and contributes around 7.7% to India's GDP. Key verticals include BFSI, telecom and retail. Exports have grown at 12.26% annually and were estimated at $126 billion in FY2018 with the US as the largest importer.
Indian IT Industry has been praised for being the backend of global IT industry. But, let's do a reality check. Is Indian IT Industry really doing well? What's wrong with IT?
The global IT services market experienced strong growth over the last five years, reaching $1,150 billion in 2017. North America dominates the market with 42% share. The APAC region is expected to see the highest growth. Consulting services saw the highest growth in 2011 at 11%. Key trends driving growth include cloud computing, mobility, big data and analytics, and BYOD. IBM's strategies focus on integrated solutions, emerging markets, research and acquisitions in areas like big data and analytics, and social business solutions.
The document provides an overview of the Indian IT and ITeS sector. It highlights several advantages that have contributed to India's leadership position in the industry, including a large talent pool and 60-70% lower costs than source countries. The sector has evolved significantly since the early 1990s and is now a $88.1 billion industry in FY2011, with major segments including IT services, BPO, engineering services, and hardware. Tata Consultancy Services is currently the largest player in the Indian IT market.
The document discusses the IT sales and marketing industry in India. It provides details on the growth of the Indian IT market, key players, sales organization structures, technology areas, and opportunities in the hardware, software and services sectors. The market is growing rapidly, especially in areas like enterprise storage solutions, security software, and business intelligence. Indian IT companies also have significant indirect impact on global software sales through their work with multinational clients.
Competitive analysis of it service firmsSayan Maiti
The document provides a competitive analysis of major IT service firms including IBM, TCS, Cognizant, and Infosys. For each company, it analyzes key business drivers and performance, strengths, weaknesses, opportunities, threats, and provides a SWOT analysis. Some of the key points analyzed include revenue growth, inorganic growth through acquisitions, ability to retain and win new business, billing rates, employee costs, operating margins, and strategic business approaches.
ITeS: An Introduction to Information Technology Enabled ServicesNilesh Sinha
This document discusses information technology enabled services (ITeS). ITeS involves delivering services using an IT platform, such as self-service kiosks, online portals, websites, and ATMs. The objectives of ITeS are to enable business strategies and achieve organizational goals in the short and long term. Key ITeS include call centers, electronic publishing, medical transcription, and data centers. India is a popular outsourcing destination for ITeS due to its low costs, large English-speaking workforce, supportive policies, and government support. Common ITeS provided include medical transcription, data entry, help desk services, and application development.
This document provides an analysis of the fundamental factors driving growth in India's IT sector. It notes that India remains an attractive location for offshore outsourcing due to its low costs and skilled workforce. The domestic business process outsourcing market is projected to grow over 23% annually through 2014. Major Indian IT firms like TCS, Infosys, and Wipro are planning rapid expansion in the US market. The sector receives significant foreign investment and government support through initiatives promoting IT adoption and infrastructure development. Overall the IT sector presents opportunities, but faces threats from increasing wages and competition from other low-cost countries.
The advent of Indian librelisation plocies brought about a revolution in Indian IT and ITES universe. This revolution has brought about the presence of Indian IT led Industry to shape in to a major forex earner and a priority government sector. The presentation briefs the student about the sector and gives of small glimpse of its various issues and challenges.
The document is a project report for an IT & IT Enabled unit. It provides details of the proposed project such as the unit address, total project cost of Rs. 5.19 crore, promoter details, products and services offered including software development and IT services. It discusses the large market potential in India's growing digital economy and IT sector. It also outlines the project costs, annual sales forecast, expenses, means of financing including a term loan, and expected profitability and cash flows. The report evaluates risks and provides feasibility ratios to analyze the project's viability.
India is the world's largest sourcing destination for the IT industry, accounting for 67% of the $124-130 billion global market. The industry employs 10 million people and has transformed the Indian economy. India has a competitive advantage due to its lower costs, which are 3-4 times cheaper than the US. The IT industry has driven growth in education. Key segments include IT services, BPM, software products, and hardware. The sector is expected to grow at a CAGR of 9.5% to $300 billion by 2020. India is also becoming a major player in areas like internet services, e-commerce, cloud computing, and startups. The government is undertaking initiatives like Digital India to further promote the
Competitive landscape of indian it industryKiran Shet
This document provides an overview of strategic management and strategy evaluation. It defines strategic management as the process of specifying an organization's objectives, developing policies to achieve those objectives, and allocating resources to implement strategic plans and policies. The document then discusses four key tests a strategy must pass to be evaluated: internal consistency, environmental consonance, competitive advantage, and feasibility. It also outlines five steps to align employees with an organization's strategy: providing strategic thinking tools, communicating the strategy, aligning structure, reflecting strategy in jobs, and gaining buy-in. The purpose, objectives, scope, assumptions, and limitations of a study on IT industry strategies and employee awareness are then presented.
The document provides an overview of the IT and ITES industries in India, with a focus on Chhattisgarh state. It defines IT and discusses the growth and size of the Indian IT sector. It also describes the roles of IT, BPO, and KPO industries. The document then discusses Chhattisgarh's current performance in the IT sector, noting its few local IT companies and initiatives to promote the industry through policies and incentives for investment. The goal is to leverage IT to drive social and economic development in the state.
M&A opportunities for Indian product startups. Indian product companies punch below their weight. Despite huge innovation and rising entrepreneurship, most Indian product companies are invisible on the global map. The reasons are many, but a big one is the lack of meaningful exits for companies that actually create value in their product markets. This paper focuses on a plan to address this gap.
The document provides an overview of the information technology industry. It discusses the history and development of IT, focusing on the creation and storage of information using various technologies over time. It also outlines key aspects of the modern IT industry including major players, products/services, financial data, and government regulations. SWOT and PEST analyses are presented to evaluate strengths/weaknesses and opportunities/threats. The document uses Infosys as a case study to illustrate aspects of a major Indian IT company.
Building Technology Organizations of TomorrowZinnov
This document discusses how organizations need to transition from traditional "organizations of yesterday" to "organizations of tomorrow" in order to remain competitive in a rapidly changing global business landscape. It outlines three foundational pillars that organizations of tomorrow should be built on - being digital, agile, and global. It also describes five key levers that can help organizations unlock their potential through these pillars: talent, markets, innovation, customer engagement, and operational excellence. The document uses examples and case studies to illustrate how leading organizations are transforming themselves through these pillars and levers to adapt to disruption.
The Indian BPO industry has grown rapidly in recent years and is expected to continue growing. It currently accounts for 5-6% of the global BPO market but 63% of the offshore market. The Indian BPO industry is concentrated in 7 major cities which account for 90% of employment. However, these cities now face issues like infrastructure saturation and high real estate costs. To sustain growth, the industry will need to focus on non-linear growth, moving up the value chain, and increasing domestic market share which has grown at 50% over the past 5 years.
Intelligent automation will catapult Indian economy to US $5 trillion dollars in the next five years, up from $2.7 trillion dollars, according to a new study commissioned by Automation Anywhere , a global leader in Robotic Process Automation (RPA.) Today, automation is driving efficiencies for enterprises, resulting in dramatic productivity gains in the back office and enhanced customer experiences in the front office. According to the study conducted by Ernst and Young India (EY,) the country will experience a significant boost to its economy to reach US $5 trillion by as early as 2024.
The research, presented today at the IAMAI's India Digital Summit 2020, examined the economic impact of automation and found that large-scale adoption of automation technologies, such as RPA, artificial intelligence, natural language processing and machine learning will drive increased efficiencies and new jobs resulting in economic growth in the next few years.
Escaping the automation led redundancy shaping the Indian IT industry finalRakesh Shukla
Recent data is for half a million employees being made redundant over the next 5 yrs. due to automation. Is it true? And what is that the industry, companies and employees can do about it.
This document discusses the business process outsourcing (BPO) industry in India, specifically the Indian BPO segment. It provides an overview of BPO, describing onshore, nearshore, and offshore BPO. It outlines the types of services offered by BPO such as customer service, technical support, insurance processing, and research. The document also discusses the growth of the Indian ITES-BPO industry and analyzes factors driving its growth like cost savings, skilled workforce, and government policies supporting the industry. It notes some challenges faced, such as the effect of global recession, and measures companies are taking in response like billing rate reductions.
The document discusses the IT and ITES sectors globally and in India. It notes that the IT industry is currently in a growth phase in India, as evidenced by its increasing contributions to GDP, employment, and revenue. The top three players in the Indian IT and ITES sector are compared based on their number of employees, market capitalization, revenue, and profits. In conclusion, the sectors are described as having very good future prospects and providing ongoing opportunities for investors, entrepreneurs, and countries.
The IT & ITeS sector in India has grown significantly over the past decade. It is estimated to reach $350 billion by 2025, growing at a CAGR of 10.71%. India has emerged as a global outsourcing hub, accounting for 55% of the global sourcing market. The sector employs nearly 4 million people and contributes around 7.7% to India's GDP. Key verticals include BFSI, telecom and retail. Exports have grown at 12.26% annually and were estimated at $126 billion in FY2018 with the US as the largest importer.
Indian IT Industry has been praised for being the backend of global IT industry. But, let's do a reality check. Is Indian IT Industry really doing well? What's wrong with IT?
The global IT services market experienced strong growth over the last five years, reaching $1,150 billion in 2017. North America dominates the market with 42% share. The APAC region is expected to see the highest growth. Consulting services saw the highest growth in 2011 at 11%. Key trends driving growth include cloud computing, mobility, big data and analytics, and BYOD. IBM's strategies focus on integrated solutions, emerging markets, research and acquisitions in areas like big data and analytics, and social business solutions.
The document provides an overview of the Indian IT and ITeS sector. It highlights several advantages that have contributed to India's leadership position in the industry, including a large talent pool and 60-70% lower costs than source countries. The sector has evolved significantly since the early 1990s and is now a $88.1 billion industry in FY2011, with major segments including IT services, BPO, engineering services, and hardware. Tata Consultancy Services is currently the largest player in the Indian IT market.
The document discusses the IT sales and marketing industry in India. It provides details on the growth of the Indian IT market, key players, sales organization structures, technology areas, and opportunities in the hardware, software and services sectors. The market is growing rapidly, especially in areas like enterprise storage solutions, security software, and business intelligence. Indian IT companies also have significant indirect impact on global software sales through their work with multinational clients.
Competitive analysis of it service firmsSayan Maiti
The document provides a competitive analysis of major IT service firms including IBM, TCS, Cognizant, and Infosys. For each company, it analyzes key business drivers and performance, strengths, weaknesses, opportunities, threats, and provides a SWOT analysis. Some of the key points analyzed include revenue growth, inorganic growth through acquisitions, ability to retain and win new business, billing rates, employee costs, operating margins, and strategic business approaches.
ITeS: An Introduction to Information Technology Enabled ServicesNilesh Sinha
This document discusses information technology enabled services (ITeS). ITeS involves delivering services using an IT platform, such as self-service kiosks, online portals, websites, and ATMs. The objectives of ITeS are to enable business strategies and achieve organizational goals in the short and long term. Key ITeS include call centers, electronic publishing, medical transcription, and data centers. India is a popular outsourcing destination for ITeS due to its low costs, large English-speaking workforce, supportive policies, and government support. Common ITeS provided include medical transcription, data entry, help desk services, and application development.
This document provides an analysis of the fundamental factors driving growth in India's IT sector. It notes that India remains an attractive location for offshore outsourcing due to its low costs and skilled workforce. The domestic business process outsourcing market is projected to grow over 23% annually through 2014. Major Indian IT firms like TCS, Infosys, and Wipro are planning rapid expansion in the US market. The sector receives significant foreign investment and government support through initiatives promoting IT adoption and infrastructure development. Overall the IT sector presents opportunities, but faces threats from increasing wages and competition from other low-cost countries.
The advent of Indian librelisation plocies brought about a revolution in Indian IT and ITES universe. This revolution has brought about the presence of Indian IT led Industry to shape in to a major forex earner and a priority government sector. The presentation briefs the student about the sector and gives of small glimpse of its various issues and challenges.
The document is a project report for an IT & IT Enabled unit. It provides details of the proposed project such as the unit address, total project cost of Rs. 5.19 crore, promoter details, products and services offered including software development and IT services. It discusses the large market potential in India's growing digital economy and IT sector. It also outlines the project costs, annual sales forecast, expenses, means of financing including a term loan, and expected profitability and cash flows. The report evaluates risks and provides feasibility ratios to analyze the project's viability.
India is the world's largest sourcing destination for the IT industry, accounting for 67% of the $124-130 billion global market. The industry employs 10 million people and has transformed the Indian economy. India has a competitive advantage due to its lower costs, which are 3-4 times cheaper than the US. The IT industry has driven growth in education. Key segments include IT services, BPM, software products, and hardware. The sector is expected to grow at a CAGR of 9.5% to $300 billion by 2020. India is also becoming a major player in areas like internet services, e-commerce, cloud computing, and startups. The government is undertaking initiatives like Digital India to further promote the
Competitive landscape of indian it industryKiran Shet
This document provides an overview of strategic management and strategy evaluation. It defines strategic management as the process of specifying an organization's objectives, developing policies to achieve those objectives, and allocating resources to implement strategic plans and policies. The document then discusses four key tests a strategy must pass to be evaluated: internal consistency, environmental consonance, competitive advantage, and feasibility. It also outlines five steps to align employees with an organization's strategy: providing strategic thinking tools, communicating the strategy, aligning structure, reflecting strategy in jobs, and gaining buy-in. The purpose, objectives, scope, assumptions, and limitations of a study on IT industry strategies and employee awareness are then presented.
The document provides an overview of the IT and ITES industries in India, with a focus on Chhattisgarh state. It defines IT and discusses the growth and size of the Indian IT sector. It also describes the roles of IT, BPO, and KPO industries. The document then discusses Chhattisgarh's current performance in the IT sector, noting its few local IT companies and initiatives to promote the industry through policies and incentives for investment. The goal is to leverage IT to drive social and economic development in the state.
M&A opportunities for Indian product startups. Indian product companies punch below their weight. Despite huge innovation and rising entrepreneurship, most Indian product companies are invisible on the global map. The reasons are many, but a big one is the lack of meaningful exits for companies that actually create value in their product markets. This paper focuses on a plan to address this gap.
The document provides an overview of the information technology industry. It discusses the history and development of IT, focusing on the creation and storage of information using various technologies over time. It also outlines key aspects of the modern IT industry including major players, products/services, financial data, and government regulations. SWOT and PEST analyses are presented to evaluate strengths/weaknesses and opportunities/threats. The document uses Infosys as a case study to illustrate aspects of a major Indian IT company.
Building Technology Organizations of TomorrowZinnov
This document discusses how organizations need to transition from traditional "organizations of yesterday" to "organizations of tomorrow" in order to remain competitive in a rapidly changing global business landscape. It outlines three foundational pillars that organizations of tomorrow should be built on - being digital, agile, and global. It also describes five key levers that can help organizations unlock their potential through these pillars: talent, markets, innovation, customer engagement, and operational excellence. The document uses examples and case studies to illustrate how leading organizations are transforming themselves through these pillars and levers to adapt to disruption.
The Indian BPO industry has grown rapidly in recent years and is expected to continue growing. It currently accounts for 5-6% of the global BPO market but 63% of the offshore market. The Indian BPO industry is concentrated in 7 major cities which account for 90% of employment. However, these cities now face issues like infrastructure saturation and high real estate costs. To sustain growth, the industry will need to focus on non-linear growth, moving up the value chain, and increasing domestic market share which has grown at 50% over the past 5 years.
Intelligent automation will catapult Indian economy to US $5 trillion dollars in the next five years, up from $2.7 trillion dollars, according to a new study commissioned by Automation Anywhere , a global leader in Robotic Process Automation (RPA.) Today, automation is driving efficiencies for enterprises, resulting in dramatic productivity gains in the back office and enhanced customer experiences in the front office. According to the study conducted by Ernst and Young India (EY,) the country will experience a significant boost to its economy to reach US $5 trillion by as early as 2024.
The research, presented today at the IAMAI's India Digital Summit 2020, examined the economic impact of automation and found that large-scale adoption of automation technologies, such as RPA, artificial intelligence, natural language processing and machine learning will drive increased efficiencies and new jobs resulting in economic growth in the next few years.
Escaping the automation led redundancy shaping the Indian IT industry finalRakesh Shukla
Recent data is for half a million employees being made redundant over the next 5 yrs. due to automation. Is it true? And what is that the industry, companies and employees can do about it.
This document discusses the business process outsourcing (BPO) industry in India, specifically the Indian BPO segment. It provides an overview of BPO, describing onshore, nearshore, and offshore BPO. It outlines the types of services offered by BPO such as customer service, technical support, insurance processing, and research. The document also discusses the growth of the Indian ITES-BPO industry and analyzes factors driving its growth like cost savings, skilled workforce, and government policies supporting the industry. It notes some challenges faced, such as the effect of global recession, and measures companies are taking in response like billing rate reductions.
This document provides an overview of the IT-ITES/BPM industry in India. It discusses that India has become a global hub for digital talent, accounting for 75% of the world's digital workforce. The IT/ITeS industry has significantly contributed to India's economic growth, transforming the country's image globally and fueling social transformation. The industry is growing with a focus on business processes, security, privacy and customer satisfaction. The size of the Indian IT/BPM industry was estimated at around $191 billion in FY20 and is projected to reach $350 billion by 2025.
This document discusses transforming government back office operations through adopting a platformed back office model and using artificial intelligence. A platformed back office would involve purchasing business processes and services individually from cloud platforms instead of traditional on-premise enterprise resource planning (ERP) systems. This could provide more flexibility and lower costs. The document also discusses how AI is starting to be used in back office functions through technologies like robotic process automation, and how this could free up workers to focus on more complex tasks. Security is a key consideration for new technologies. Governments have an opportunity to reskill their workforce as jobs change due to AI.
The document discusses how IT infrastructure is changing to adapt to new business priorities in the digital age. It introduces the "HEROES" framework for the future of IT infrastructure, which focuses on hybrid cloud architectures, edge computing, robotic process automation, obsolescence of old IT, and enterprise security. Artificial intelligence will be integrated across all areas of the framework and fundamentally change how organizations procure and consume IT infrastructure over the next five years.
Indian BPO Industry losing its sheen & continue to face tough challenges in 2013Rajesh Prabhakar
The Indian BPO industry is facing tough challenges in 2013 as cost advantages decline and margins shrink. Growth has slowed to 12.47% over the last four years compared to 17.23% for the IT industry. BPO firms are struggling with reduced client spending, high attrition rates, and wage inflation pressures. Emerging low-cost destinations like the Philippines are also competing successfully for outsourcing business. Indian BPO companies must improve their service offerings and move up the value chain to consulting and analytics to boost margins in this difficult year.
The document is a project report for an IT & IT Enabled unit. It provides details of the proposed unit such as the name, address, total project cost, promoter details, and manpower requirements. It discusses the scope of the project including the growth potential of the IT and digital markets in India. The unit plans to provide services such as mobile app and software development to capitalize on the growing demand. It presents financial projections including costs, revenues, profits, and debt ratios to analyze the feasibility and viability of the project.
It industry tcs group 7_ssm assignmentAdvait Bhobe
The document discusses the Indian IT industry and Tata Consultancy Services (TCS). It provides an overview of the growth of the Indian IT industry, trends in the industry such as increasing internet usage and employment. It also discusses the various components of the IT industry in India. Finally, it gives details about TCS, the largest IT company in India, including its history, services provided, and size.
HCL Infosystems Ltd. is an Indian IT company that sells hardware products like PCs, servers, and peripherals as well as offers hardware support services. It has a large service network of over 2800 engineers across India. The company reported revenue growth of 60% for the quarter ending March 2012, maintaining its leading position in the desktop market in India for the sixth consecutive year.
Manufacturing is changing at a rapid pace and Industrial Tech startups are popping up everywhere.
What do you need to benefit from these developments and to ride the wave of change in manufacturing.
Innovation in the Modern Supply chain Webinar by SYSPRO Australia. The webinar presenter Andrew Farah discussed the latest innovations that can improve supply chain and logistics operations, which included rise of Robotics and Cobotics, IoT and the supply chain, how blockchain and IoT can enhance supply chain operations and more.
The document provides an analysis of the impact of COVID-19 on the IT industry and the financial performance of major Indian IT players in the first quarter of 2021. It discusses both the positive and negative impacts of the pandemic on the IT sector. The positive impacts include increased digitization, growth in cloud technology and 5G, and new projects in cloud and digital areas. The negative impacts include a slowdown in the overall economy, cancellation of tech conferences, restrictions on travel and offices, and potential budget cuts by clients. The document also analyzes the financial performance of major Indian IT companies like TCS, Infosys, HCL, Wipro and Tech Mahindra in Q1 2021. It provides details of their revenues,
1) The Indian IT industry has grown significantly over the past few decades from a revenue of $1 billion in the 1980s to over $150 billion currently, driven by factors like cost arbitrage, increased collaboration, and value addition.
2) India has emerged as a global leader in IT services, software products and engineering, and business process management, with the IT industry directly employing over 4 million professionals.
3) The government's initiatives like Digital India, Smart Cities, and Skill India are fueling further growth in the domestic market and positioning India as a major global digital economy.
How emerging technologies are disrupting the bpoAankur Gupta
Emerging technologies like artificial intelligence, robotic process automation, blockchain, and cloud computing are disrupting the business process outsourcing (BPO) and IT industries. These technologies are transforming outsourcing relationships and the way companies leverage BPOs. To stay competitive, BPOs must offer new services incorporating these technologies to modernize clients' businesses, improve efficiency, and reduce costs. Adopting technologies like AI, RPA, and cloud computing allows BPOs to automate processes, upgrade solutions, and differentiate their value propositions in a rapidly evolving industry landscape.
Don Smith presented on outsourcing in a digital world. Some key points:
1) Digital technologies like cloud, mobile, analytics and AI are transforming outsourcing models by making services more integrated. Traditional distinctions between IT and BPO outsourcing are blurring.
2) Drivers for outsourcing have expanded beyond just cost savings to include access to skills, innovation, and managing financial and reputational risks.
3) A structured approach to outsourcing is needed to understand current costs, desires for the future, market trends, and ensure capabilities are rightshored. Due diligence across locations, tax, regulation and other factors is still important.
4) Traditional outsour
A prelude for FutureScapes 2018 which kicks off in Asia/Pacific on November 3rd, revisit last year's set of Predictions and see how IT and business have changed since then. How many did we get right? #IDCFutureScapes
Big Oppportunities, Clouded Possibilities for IT Services SectorPeopleWorks IN
With global IT spending projected to grow by 3.9 per cent, the IT services segment is all set to surpass its contribution to Industry revenue. Right Talent will be the ultimate source of comfort for firms like yours to support in your growth and business aspirations. PeopleWorks team pooled in resources to understand the challenges faced and the role of HR in IT Services Sector. The same has been documented and attached for your perusal.
The document discusses key trends shaping the Indian SaaS landscape over the next decade. Some of the main points are:
1) Software, and specifically SaaS, is the most attractive technology segment driving around 50% of value creation while only comprising 20% of enterprise spending.
2) Seven SaaS domains could drive a $500 billion market opportunity by 2025 for India.
3) The Indian SaaS ecosystem has potential to create $1 trillion in value and nearly half a million jobs by 2030.
4) Historically Indian SaaS companies have underinvested in growth compared to global leaders. Focusing more on growth could double the growth rate of the Indian S
Similar to Is digitization push among the top indian it services players paying off (20)
Software Engineering, Software Consulting, Tech Lead, Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Transaction, Spring MVC, OpenShift Cloud Platform, Kafka, REST, SOAP, LLD & HLD.
DDS Security Version 1.2 was adopted in 2024. This revision strengthens support for long runnings systems adding new cryptographic algorithms, certificate revocation, and hardness against DoS attacks.
Revolutionizing Visual Effects Mastering AI Face Swaps.pdfUndress Baby
The quest for the best AI face swap solution is marked by an amalgamation of technological prowess and artistic finesse, where cutting-edge algorithms seamlessly replace faces in images or videos with striking realism. Leveraging advanced deep learning techniques, the best AI face swap tools meticulously analyze facial features, lighting conditions, and expressions to execute flawless transformations, ensuring natural-looking results that blur the line between reality and illusion, captivating users with their ingenuity and sophistication.
Web:- https://undressbaby.com/
Do you want Software for your Business? Visit Deuglo
Deuglo has top Software Developers in India. They are experts in software development and help design and create custom Software solutions.
Deuglo follows seven steps methods for delivering their services to their customers. They called it the Software development life cycle process (SDLC).
Requirement — Collecting the Requirements is the first Phase in the SSLC process.
Feasibility Study — after completing the requirement process they move to the design phase.
Design — in this phase, they start designing the software.
Coding — when designing is completed, the developers start coding for the software.
Testing — in this phase when the coding of the software is done the testing team will start testing.
Installation — after completion of testing, the application opens to the live server and launches!
Maintenance — after completing the software development, customers start using the software.
Flutter is a popular open source, cross-platform framework developed by Google. In this webinar we'll explore Flutter and its architecture, delve into the Flutter Embedder and Flutter’s Dart language, discover how to leverage Flutter for embedded device development, learn about Automotive Grade Linux (AGL) and its consortium and understand the rationale behind AGL's choice of Flutter for next-gen IVI systems. Don’t miss this opportunity to discover whether Flutter is right for your project.
Mobile App Development Company In Noida | Drona InfotechDrona Infotech
Looking for a reliable mobile app development company in Noida? Look no further than Drona Infotech. We specialize in creating customized apps for your business needs.
Visit Us For : https://www.dronainfotech.com/mobile-application-development/
Takashi Kobayashi and Hironori Washizaki, "SWEBOK Guide and Future of SE Education," First International Symposium on the Future of Software Engineering (FUSE), June 3-6, 2024, Okinawa, Japan
E-commerce Development Services- Hornet DynamicsHornet Dynamics
For any business hoping to succeed in the digital age, having a strong online presence is crucial. We offer Ecommerce Development Services that are customized according to your business requirements and client preferences, enabling you to create a dynamic, safe, and user-friendly online store.
Odoo ERP software
Odoo ERP software, a leading open-source software for Enterprise Resource Planning (ERP) and business management, has recently launched its latest version, Odoo 17 Community Edition. This update introduces a range of new features and enhancements designed to streamline business operations and support growth.
The Odoo Community serves as a cost-free edition within the Odoo suite of ERP systems. Tailored to accommodate the standard needs of business operations, it provides a robust platform suitable for organisations of different sizes and business sectors. Within the Odoo Community Edition, users can access a variety of essential features and services essential for managing day-to-day tasks efficiently.
This blog presents a detailed overview of the features available within the Odoo 17 Community edition, and the differences between Odoo 17 community and enterprise editions, aiming to equip you with the necessary information to make an informed decision about its suitability for your business.
SOCRadar's Aviation Industry Q1 Incident Report is out now!
The aviation industry has always been a prime target for cybercriminals due to its critical infrastructure and high stakes. In the first quarter of 2024, the sector faced an alarming surge in cybersecurity threats, revealing its vulnerabilities and the relentless sophistication of cyber attackers.
SOCRadar’s Aviation Industry, Quarterly Incident Report, provides an in-depth analysis of these threats, detected and examined through our extensive monitoring of hacker forums, Telegram channels, and dark web platforms.
Need for Speed: Removing speed bumps from your Symfony projects ⚡️Łukasz Chruściel
No one wants their application to drag like a car stuck in the slow lane! Yet it’s all too common to encounter bumpy, pothole-filled solutions that slow the speed of any application. Symfony apps are not an exception.
In this talk, I will take you for a spin around the performance racetrack. We’ll explore common pitfalls - those hidden potholes on your application that can cause unexpected slowdowns. Learn how to spot these performance bumps early, and more importantly, how to navigate around them to keep your application running at top speed.
We will focus in particular on tuning your engine at the application level, making the right adjustments to ensure that your system responds like a well-oiled, high-performance race car.
OpenMetadata Community Meeting - 5th June 2024OpenMetadata
The OpenMetadata Community Meeting was held on June 5th, 2024. In this meeting, we discussed about the data quality capabilities that are integrated with the Incident Manager, providing a complete solution to handle your data observability needs. Watch the end-to-end demo of the data quality features.
* How to run your own data quality framework
* What is the performance impact of running data quality frameworks
* How to run the test cases in your own ETL pipelines
* How the Incident Manager is integrated
* Get notified with alerts when test cases fail
Watch the meeting recording here - https://www.youtube.com/watch?v=UbNOje0kf6E
AI Fusion Buddy Review: Brand New, Groundbreaking Gemini-Powered AI AppGoogle
AI Fusion Buddy Review: Brand New, Groundbreaking Gemini-Powered AI App
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-fusion-buddy-review
AI Fusion Buddy Review: Key Features
✅Create Stunning AI App Suite Fully Powered By Google's Latest AI technology, Gemini
✅Use Gemini to Build high-converting Converting Sales Video Scripts, ad copies, Trending Articles, blogs, etc.100% unique!
✅Create Ultra-HD graphics with a single keyword or phrase that commands 10x eyeballs!
✅Fully automated AI articles bulk generation!
✅Auto-post or schedule stunning AI content across all your accounts at once—WordPress, Facebook, LinkedIn, Blogger, and more.
✅With one keyword or URL, generate complete websites, landing pages, and more…
✅Automatically create & sell AI content, graphics, websites, landing pages, & all that gets you paid non-stop 24*7.
✅Pre-built High-Converting 100+ website Templates and 2000+ graphic templates logos, banners, and thumbnail images in Trending Niches.
✅Say goodbye to wasting time logging into multiple Chat GPT & AI Apps once & for all!
✅Save over $5000 per year and kick out dependency on third parties completely!
✅Brand New App: Not available anywhere else!
✅ Beginner-friendly!
✅ZERO upfront cost or any extra expenses
✅Risk-Free: 30-Day Money-Back Guarantee!
✅Commercial License included!
See My Other Reviews Article:
(1) AI Genie Review: https://sumonreview.com/ai-genie-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
#AIFusionBuddyReview,
#AIFusionBuddyFeatures,
#AIFusionBuddyPricing,
#AIFusionBuddyProsandCons,
#AIFusionBuddyTutorial,
#AIFusionBuddyUserExperience
#AIFusionBuddyforBeginners,
#AIFusionBuddyBenefits,
#AIFusionBuddyComparison,
#AIFusionBuddyInstallation,
#AIFusionBuddyRefundPolicy,
#AIFusionBuddyDemo,
#AIFusionBuddyMaintenanceFees,
#AIFusionBuddyNewbieFriendly,
#WhatIsAIFusionBuddy?,
#HowDoesAIFusionBuddyWorks
AI Fusion Buddy Review: Brand New, Groundbreaking Gemini-Powered AI App
Is digitization push among the top indian it services players paying off
1. Is Digitization push among the Top Indian IT Services Players paying off –
Tomorrow’s Point of View
In the last couple of years Top Indian IT services firms have made lot of investment and noise around
digitization and automation through AI platforms but a true reflection of impact of these would emerge
from interesting investor metrics. Top three Indian IT services firms have hired digitally skilled talent from
product firms, startups and have invested heavily in up-skilling large number of resources internally but do
metrics such Revenue Growth correlated with Headcount Growth, Revenue Per Employee and EBIT in
last three years show impact or indicate that these investments are paying off incremental return on
investment.
Table 1 – Investment of Top Indian IT Services firms into Digital/Automation Platforms
Indian IT
Players
Automation
Platform/Products
# employees trained
on Digital
Claimed Digital
Revenues
Customers Impacted
TCS
Ignio
TAP
iON
CHROMA
MasterCraft
200,000+ TCSers gained
500,000+ new Digital
competencies in FY17
$3 billion for FY17
29% Y-o-Y growth
Currently being used in the areas
of Infrastructure Outsourcing &
BPO and 24 patents filled against
Ignio.
Infosys
Infosys Automation
Platform (IAP)
46,000 employees trained on
various digital competencies.
1,35,000 employees trained
on design thinking.
Does not declare
18 active clients & 900 with
partial adoption on IAP. 11,000+
jobs released due to automation
in FY17 and 3,900 headcount
reductions in FY16
Wipro Holmes
Trained 39,600 employees in
digital skills in FY17 and
overall they have 61,000
technical employees trained
on digital skills
Does not declare
~350 client solutioned through
Holmes for IO deals and 4,500
roles eliminated in FY16
While these players are making the right moves, there is a worrying trend of insourcing among captive
centers of these clients who are building high end technology capabilities in AI, IoT and analytics focusing
on IP creation on product/platforms internally impacting their digitization push. Each of $100 million clients
of these players are building “Innovation Centers and Hubs” to digitally disrupt their business models
indicating a very limited upside to push for digital transformation or high value services to these services
players.
Table 2 – Insourcing Trend of Captives of large clients of Indian IT Services Players
(Illustrative)
GIC/Captive
In-House Captive Vs Tech
Outsourcing
UBS India
40:60 down from 30:70 few years
back (Targeting 60:40 by 2018)
It’s spending $1 billion to standardise an IT
platform across its wealth management
business but through its second
development centre in India. Traditionally
Cognizant and TCS were its primary choice
for IT/BPO outsourcing.
American Express India
50:50 down from 40:60 few years
back
American Express is approaching AI & has
built up an organization of ~1,500 data
scientists (primarily in India and the United
States), a growing number of whom are
undertaking cognitive work.
JC Penney India
60:40 down from 40:60 few years
back
Believes strongly that captive will deliver
better quality. Plans to hire ~1000 people
across software and business functions in its
2. new technology centre in Bengaluru as part
of a broader “insourcing” drive
General Electric India
50:50 down from 30:70 few years
back
Bringing back intellectual property in-house
and focusing on advanced technologies.
Apple India
40:60 down from 30:70 few years
back (Targeting 60:40)
Apple Hyderabad and Bengaluru will
accelerate Maps development and create up
to 4,000 jobs. Bengaluru will focus on iOS
design and development centre to support
iOS developers in the country. Infosys &
Cognizant were main beneficiaries of its
back-office outsourcing.
Goldman Sachs India
60:40 down from 40:60 few years
back (Targeting 70:30)
In 2019, it expects to open a $250m campus
on Bangalore with a seat capacity of 9,000
employees.
Combination of digital disruptions, insourcing and lack of investment into solution/platform approach are
clearly taking a toll on Top three Indian IT services firms metrics such as Revenue correlated to
headcount, Revenue per employee and most importantly EBIT.
7.7%
9.7%
3.7%
5.7%
7.7%
4.9%
3.1%
3.2%
0.9%
T C S I N F O S Y S W I P R O
RE V E NUE GROW TH TRE NDS
FY16 FY17 Q1FY18
10.7%
10.1%
9.3%
9.4%
3.3%
5.2%
-0.4%
-0.9%
0.7%
T C S I N F O S Y S W I P R O
HE ADCOUNT GROW TH TRE NDS
FY16 FY17 Q1FY18
Higher proportion of net headcount for revenues
clearly shows digitization push has done little to help
these players move towards non-linear growth. In
FY17 TCS and Wipro’s revenue grew by 5.7% and
4.9% respective adding 9.4% & 5.2% headcount
respective. Infosys is an exception beating this trend.
In FY17 Infosys added 3.3% net headcount for a
revenue growth of 7.7% and Q1FY18 was also in
positive direction towards non-linear revenue growth.
While there would be a valid argument that these
players generate revenues from BPO business which
unfortunately seems to be highly linear for them. TCS
generates ~12% of its revenues BPO, Wipro
generates 10% and Infosys generates ~5% of
revenues from BPO. But if overall revenue per
employee and profitability of these players are getting
dragged due to BPO then it is imperative for them to
either sell this business similar to IBM or create a
separate listed entity or move quickly towards non-
linear / automated BPO platforms similar to
pureplay’s like 24/7 and Genpact who have slowly
moved up the value chain with Digital Chat Agents to
automate customer/technical support and Intelligent
Digital Assistant/Digital Cora to contextualize
traditional OTC, PTP, and RTR processes enabling
margin improvements and revenue per employee
respectively.
$48,346
$49,442
$44,759
$47,027
$49,247
$42,486
$45,405
$51,357
$42,365
T C S INF OS Y S W IP RO
RE V E NUE P E R E M P LOYE E
FY15 FY16 FY17
TCS, Infosys and Wipro together generated
$35.6 billion revenues with 7,69,429 employees
& revenue per employee of $46,237 in FY17
which is nearly 1/3rd of Accenture’s revenue per
employee of $1,31,237 for $36 billion revenues.
As of FY17 Revenue per employee have
degrown by 6.1% and 5.3% respectively for TCS
and Wipro from FY15 while Infosys has shown a
marginal improvement of 3.9% for the same
period on back of leadership reskilling on design
thinking and CEO’s significant time investment
with marquee clients however degrowth of
revenue per employee leaves a lot to be desired
for these three top Indian IT services players
where employee are their assets and spend
significant amount of their revenues on them.
3. Few disruptive and co-creation recommendations that we at Tomorrow believes will help the IT
platform/services industry survive the automation tide and continue to provide high value technology
solution to clients and most importantly continue to provide employment to knowledge
workforce/graduating talent in India.
• Co-owned Product/Services Innovation – If IT services firms truly want to move up the value
chain and increase revenue per employee then they would need to work with their end clients to
disrupt and co-create technology products/platforms/solutions that drive client revenues. This
requires bold clients for whom either technology products drive their business or is nearly 30% of
their costs. Example: If a banking client or set of banking clients whose revenue per branch is
lower or customer spread is wider from average deposits, average spend or age cluster or
transaction value then then IT product/services partners can look to co-create a platform enabling
light branch banking, cloud servers, data analytics, channel agnostic marketing which would help
these banks cut down operating costs eventually increasing margins/revenues and a major chunk
of improved margins can be shared with technology partners. Another example could be potential
future of travel industry wherein future competitors of Airbnb can jointly own technology platform
which is nearly 60% to 70% of their operating spend and focus on core business.
• Hybrid Technology Maintenance Centers – India has 50+ technology & BPO captives of
US/UK banks and all of them have outsourced maintenance services to one of Indian IT players
however disruption in Fintech/banking from robo advisors, machine learning driven investment
management, digital light banking to algorithm predicting and auto-allocating loans is
transforming the FinTech landscape and will eventually lead to shrinking revenues from BFSI
which today contributes to over 50% of services industry revenues. Future of low value IT
29%
30%
23%
29%
29%
21%
27%
29%
21%
T C S INF OS Y S W IP RO
E BI T
FY16 FY17 Q1FY18
As of Q1FY18 EBIT/margins have dipped
drastically. Since FY16 Wipro has witnessed
biggest dip in EBIT by -11.1% followed by -
9.3% for TCS and -3.9% for Infosys which
indicates both TCS and Wipro continue to
chase low value work. Top three Indian IT
services players are most vocal on automation
or investment in digital skill training but EBIT
margin clearly shows digitization push is not
paying off atleast in the short run however
Infosys seems to be showing lot of positive
signs along with some of the interesting Tier II
IT services players.
49.54% 50.43%
54.70%
55.10% 54.99%
54.80%
47.56% 48.02% 49.49%
FY'16 FY'17 Q1FY'18
Employee cost as % of Revenue
TCS Infosys Wipro
TCS and Wipro have witnessed a steady rise in
employee cost as a % of revenue on back of
Digital/niche hiring, Reduced composition of
fresher for fixed price projects, increased local
hiring in US & other GEO’s to combat visa
issues.
With 0.2% reduction Infosys has done well to
control employee cost as a % of revenue @
54.8% on back of automation by moving large
chunk of work in fixed price projects. Since FY16
both TCS and Wipro have seen ~1% jump in
employee cost as a % of revenue. Increase in
Q1FY18 would be negated over next three
quarters on back of cost optimization initiatives.
4. services such as technical support, infrastructure management, trading platform maintenance etc
can move to “Personal Capital” like platform which offers a "robo-hybrid" advisor offering end
customers technical support/advice, mobile platform maintenance/downtime predictions to banks
and intelligence to drive right products leveraging cognitive analytics.
• Techno-Domain Workforce on Demand – In the age of hyper technology automation there will
be technology services that will get fully automated and there will be some which will require
human intervention. Future of some of technology services could get commoditized with a
platform which can let’s say provide automated testing, intelligent asset management, chatbot
driven L1/L2 infrastructure support, cloud migration services on demand and predictive analytics
with a layer of domain specialists that leverage outcomes of automated technology solution and
analytics to help clients drive prescriptive actions into their businesses to improve either margins
or revenues. Firms could charge premium for such workforce or build assets that can be solved
on a SaaS model to clients.
Challenges of both these are similar from identifying future disruptions of their industries, business
models and future of work for optimally designing short and medium-term strategies for adopting right
technology solution to hiring talent for building future ready products. Leveraging researched best
practices, predictive analytics and technology solutions that integrate Artificial Intelligence in workplace
operations will enable them to focus on disrupting their core business.
About the Author
Gaurav L Vasu, Director and Co-founder at Tomorrow
Gaurav brings over twelve years of experience in Business and HR consulting leveraging competitor
intelligence and analytics. He brings extensive experience in combining external market data with
organisations internal initiatives and data to enable decision support to CXO’s leveraging powerful
research, reporting, predictive and prescriptive analytics using R, Tableau, IBM Talent Insights, Qlik and
AI Algorithms.