The document discusses the concept of trust in the workplace. It defines trust as assuming vulnerability with an optimistic expectation of someone else. It then outlines why trust is valuable, noting that trust improves teamwork, enables delegation, allows for experimentation, and makes feedback and the overall system more productive. The document presents a "Wheel of Trust" model that identifies key factors for building trust, such as clarity, competence, compassion, and consistency. It provides examples of behaviors for strengthening each factor. Finally, it discusses strategies for maintaining trust, regaining lost trust, and developing an overall culture of trust in an organization.
Re-inventing airport non-aeronautical revenue generation post COVID-19AOE
Few industries are facing what aviation has to deal with this year. Airports need to re-think fundamentals and re-invent how to generate additional revenues to compensate for the missing earnings - and to prepare for the digital future. In this webinar AOE Founder and CEO Kian Gould explained his thoughts on how digital engagement can speed the post-covid recovery era.
Flamingo - Inspiring Commerce Frontend made in Go - Meet Magento 2019AOE
Flamingo presentation slides from Daniel Pötzinger and Bastian Ike at Meet Magento 2019 in Leipzig, presenting the new, blazingly fast open source framework Flamingo. More info on www.flamingo.me
Flamingo presentation at code.talks commerce by Daniel PötzingerAOE
Flamingo is a blazingly fast open source framework based on Go. It consists of two major components Flamingo Core and Flamingo Commerce that can be used independently. AOE CTO Daniel Pötzinger presented the Flamingo framework at code.talks commerce conference 2019 in Berlin.
More info on www.flamingo.me
www.aoe.com
Digitalizing the Global Travel Retail World - Kian Gould at Global Retailing ...AOE
Kian Gould, CEO and Founder of AOE, talking about Digitalizing the Global Travel Retail World at Global Retailing Conference 2018. Talk topic: "Global Travel Retail: Digitally disrupted or digitally evolved?"
www.aoe.com/om3
This is what has to change for Travel Retail to survive - Manuel Heidler, AOEAOE
Creating a truly seamless customer experience for shopping. Using real life examples of global airports including Auckland, Heathrow and Fraport you will learn about innovative use cases for multi venue retailers such as airports, train stations, airlines, booking portal, creating a seamless shopping experience for customers and enhancing revenues through digitalisation.
Speaker: Manuel Heidler, Director Aviation Products at AOE.
Technology is moving fast - Innovations and Hypes are popping up everywhere. In this short talk at #AOEconf17, Daniel Pötzinger, CTO of AOE, gives some insights to the latest AOE technology rating and explains the rationales behind the technology radar.
Blogpost: https://www.aoe.com/en/blog/aoeconf17-aoe-cto-daniel-poetzinger-presents-om-3-and-the-aoe-tech-radar.html
Talk Video: https://www.youtube.com/watch?v=CNNP389N9Ug
Re-inventing airport non-aeronautical revenue generation post COVID-19AOE
Few industries are facing what aviation has to deal with this year. Airports need to re-think fundamentals and re-invent how to generate additional revenues to compensate for the missing earnings - and to prepare for the digital future. In this webinar AOE Founder and CEO Kian Gould explained his thoughts on how digital engagement can speed the post-covid recovery era.
Flamingo - Inspiring Commerce Frontend made in Go - Meet Magento 2019AOE
Flamingo presentation slides from Daniel Pötzinger and Bastian Ike at Meet Magento 2019 in Leipzig, presenting the new, blazingly fast open source framework Flamingo. More info on www.flamingo.me
Flamingo presentation at code.talks commerce by Daniel PötzingerAOE
Flamingo is a blazingly fast open source framework based on Go. It consists of two major components Flamingo Core and Flamingo Commerce that can be used independently. AOE CTO Daniel Pötzinger presented the Flamingo framework at code.talks commerce conference 2019 in Berlin.
More info on www.flamingo.me
www.aoe.com
Digitalizing the Global Travel Retail World - Kian Gould at Global Retailing ...AOE
Kian Gould, CEO and Founder of AOE, talking about Digitalizing the Global Travel Retail World at Global Retailing Conference 2018. Talk topic: "Global Travel Retail: Digitally disrupted or digitally evolved?"
www.aoe.com/om3
This is what has to change for Travel Retail to survive - Manuel Heidler, AOEAOE
Creating a truly seamless customer experience for shopping. Using real life examples of global airports including Auckland, Heathrow and Fraport you will learn about innovative use cases for multi venue retailers such as airports, train stations, airlines, booking portal, creating a seamless shopping experience for customers and enhancing revenues through digitalisation.
Speaker: Manuel Heidler, Director Aviation Products at AOE.
Technology is moving fast - Innovations and Hypes are popping up everywhere. In this short talk at #AOEconf17, Daniel Pötzinger, CTO of AOE, gives some insights to the latest AOE technology rating and explains the rationales behind the technology radar.
Blogpost: https://www.aoe.com/en/blog/aoeconf17-aoe-cto-daniel-poetzinger-presents-om-3-and-the-aoe-tech-radar.html
Talk Video: https://www.youtube.com/watch?v=CNNP389N9Ug
CTO Daniel Pötzinger gives insights into the infrastructure of AOE's award-winning #OM3 suite. In his talk at #AOEconf17 he gives an overview of the system architecture and how they interact with each other.
Blogpost: https://www.aoe.com/en/blog/aoeconf17-aoe-cto-daniel-poetzinger-presents-om-3-and-the-aoe-tech-radar.html
Video: https://www.youtube.com/watch?v=tU0b4ZzSe0Q
AOE CTO Daniel Pötzinger described the latest AOE technology ratings and provides insights into the rationale behind the technology radar.
Blogpost: https://www.aoe.com/en/blog/aoeconf17-aoe-cto-daniel-poetzinger-presents-om-3-and-the-aoe-tech-radar.html
Talk Video: https://www.youtube.com/watch?v=CNNP389N9Ug
AOEconf17: Pets vs. Cattle - modern Application Infrastructure - by Fabrizio ...AOE
How to create and setup modern application infrastructure? How to run and deploy them? How to do continuous integration? AOE developer Fabrizio Branca (https://twitter.com/fbrnc) talks about modern application infrastructure at #AOEconf17 in his talk "Pets vs. Cattle".
https://www.aoe.com
The increasing popularity of agile principles in software development processes has lead to their use in ever larger organisations and bigger projects. The increased number of people involved causes an exponential increase in communication channels and dependencies. To master this growing complexity various experts have devised different approaches, such as SAFe, LeSS, Nexus and others. Christof Braun explains the main approaches with their central concepts and contrast them with AOE scaling strategies.
www.aoe.com
AOEcon17: Searchperience - The journey from PHP and Solr to Scala and Elastic...AOE
Timo Litzius and Mick Klapper take you on a journey about Searchperience, AOE's E-Commerce search solution. In their AOEconf17 talk, Timo and Mick show how it all started, how it progressed and where we are now. In the last 3 years the Searchperience project has gone through numerous changes regarding the team, our stack, the whole infrastructure as well as performance and automation. The move to Scala and Elasticsearch had the biggest impact so far. Mick and Timo give insights into several learnings the team made.
https://www.aoe.com/searchperience
AOEconf17: UI challenges in a microservice worldAOE
When you introduce a microservice architecture you expect small, decoupled and scalable services. Unfortunately, for frontend development this is hard to achieve, and you will often end up maintaining a "frontend monolith". At his #AOEconf17 talk, Florian Brandel gives insights at challenges and solutions when creating UIs in a microservice architecture.
https://www.aoe.com
Bastian Ike, developer at AOE, talks about Application Security: How security issues develop, and how they are found, exploited and can be mitigated. Security issues usually develop due to assumptions on certain behavior, bugs and just missing knowledge about what is actually possible, and how these bugs can be exploited eventually. Bastian shows how these issues develop, and how attackers utilize and combine bugs to eventually exploit systems and elevate privileges. Bastian also shows how we can mitigate security issues and how to spot them in our code.
https://www.aoe.com
AOEconf17: Management 3.0 - the secret to happy, performing and motivated sel...AOE
In his talk about Management 3.0 at AOEconf17, Christof Braun, Agile Coach at AOE, explains the secret how to create happy, performing and motivated self-organized teams. Key fact: Don't just leave them alone!
https://www.aoe.com
AOEconf17: How to eat an elePHPant, congstar style - Timo Fuchs & Stefan RotschAOE
congstar and AOE have been working together successfully since 2008 – the project is an showcase on how agile project management should work. Aim of the project is the development of the digital centerpiece of congstar – a flexible web portal with a short time-to-market. AOE developers Stefan Rotsch and Timo Fuchs show how the congstar project is set-up and what special scrum rules they created to match their case.
Joern Bock: The basic concept of an agile organisationAOE
Joern Bock, COO at AOE, explains the basic concept of an agile organisation and why AOE is going the agile way in the first place.
https://www.aoe.com/de/blog/aoeconf17-das-grundkonzept-einer-agilen-organisation-000702.html
https://www.aoe.com/en/agile.html
https://www.aoe.com/
Magento 2 Best Practice Workfow // David Lambauer // Meet Magento 2017 // Lei...AOE
This Slidedeck was used for my talk at MMDE17 in Leipzig. The Talk is about a best practice workflow in Magento and targets developer who are used to write a lot of modules in their daily work.
Continuous Integration and Deployment Patterns for MagentoAOE
Fabrizio Branca (@fbrnc) speaking about "Continuous Integration and Deployment Patterns for Magento" at the Meet Magento Conference 2015 in New York City (#mm15ny)
Continuous Development and Deployment: Workflows and PatternsAOE
Presentation by Fabrizio Branca at the Jenkins User Conference 2015 in Santa Clara, California
This talk provides a closer look into processes from collaboratively writing code, having it tested automatically and deployed it in a safe and efficient way to multiple server with a push of a button. Learn how to setup solid workflows covering both automated steps for builds, unit and selenium testing as well as manually triggered steps for approval and automated deployments to AWS. Find out how to structure your web project and learn about the underlying deployment patterns.
CTO Daniel Pötzinger gives insights into the infrastructure of AOE's award-winning #OM3 suite. In his talk at #AOEconf17 he gives an overview of the system architecture and how they interact with each other.
Blogpost: https://www.aoe.com/en/blog/aoeconf17-aoe-cto-daniel-poetzinger-presents-om-3-and-the-aoe-tech-radar.html
Video: https://www.youtube.com/watch?v=tU0b4ZzSe0Q
AOE CTO Daniel Pötzinger described the latest AOE technology ratings and provides insights into the rationale behind the technology radar.
Blogpost: https://www.aoe.com/en/blog/aoeconf17-aoe-cto-daniel-poetzinger-presents-om-3-and-the-aoe-tech-radar.html
Talk Video: https://www.youtube.com/watch?v=CNNP389N9Ug
AOEconf17: Pets vs. Cattle - modern Application Infrastructure - by Fabrizio ...AOE
How to create and setup modern application infrastructure? How to run and deploy them? How to do continuous integration? AOE developer Fabrizio Branca (https://twitter.com/fbrnc) talks about modern application infrastructure at #AOEconf17 in his talk "Pets vs. Cattle".
https://www.aoe.com
The increasing popularity of agile principles in software development processes has lead to their use in ever larger organisations and bigger projects. The increased number of people involved causes an exponential increase in communication channels and dependencies. To master this growing complexity various experts have devised different approaches, such as SAFe, LeSS, Nexus and others. Christof Braun explains the main approaches with their central concepts and contrast them with AOE scaling strategies.
www.aoe.com
AOEcon17: Searchperience - The journey from PHP and Solr to Scala and Elastic...AOE
Timo Litzius and Mick Klapper take you on a journey about Searchperience, AOE's E-Commerce search solution. In their AOEconf17 talk, Timo and Mick show how it all started, how it progressed and where we are now. In the last 3 years the Searchperience project has gone through numerous changes regarding the team, our stack, the whole infrastructure as well as performance and automation. The move to Scala and Elasticsearch had the biggest impact so far. Mick and Timo give insights into several learnings the team made.
https://www.aoe.com/searchperience
AOEconf17: UI challenges in a microservice worldAOE
When you introduce a microservice architecture you expect small, decoupled and scalable services. Unfortunately, for frontend development this is hard to achieve, and you will often end up maintaining a "frontend monolith". At his #AOEconf17 talk, Florian Brandel gives insights at challenges and solutions when creating UIs in a microservice architecture.
https://www.aoe.com
Bastian Ike, developer at AOE, talks about Application Security: How security issues develop, and how they are found, exploited and can be mitigated. Security issues usually develop due to assumptions on certain behavior, bugs and just missing knowledge about what is actually possible, and how these bugs can be exploited eventually. Bastian shows how these issues develop, and how attackers utilize and combine bugs to eventually exploit systems and elevate privileges. Bastian also shows how we can mitigate security issues and how to spot them in our code.
https://www.aoe.com
AOEconf17: Management 3.0 - the secret to happy, performing and motivated sel...AOE
In his talk about Management 3.0 at AOEconf17, Christof Braun, Agile Coach at AOE, explains the secret how to create happy, performing and motivated self-organized teams. Key fact: Don't just leave them alone!
https://www.aoe.com
AOEconf17: How to eat an elePHPant, congstar style - Timo Fuchs & Stefan RotschAOE
congstar and AOE have been working together successfully since 2008 – the project is an showcase on how agile project management should work. Aim of the project is the development of the digital centerpiece of congstar – a flexible web portal with a short time-to-market. AOE developers Stefan Rotsch and Timo Fuchs show how the congstar project is set-up and what special scrum rules they created to match their case.
Joern Bock: The basic concept of an agile organisationAOE
Joern Bock, COO at AOE, explains the basic concept of an agile organisation and why AOE is going the agile way in the first place.
https://www.aoe.com/de/blog/aoeconf17-das-grundkonzept-einer-agilen-organisation-000702.html
https://www.aoe.com/en/agile.html
https://www.aoe.com/
Magento 2 Best Practice Workfow // David Lambauer // Meet Magento 2017 // Lei...AOE
This Slidedeck was used for my talk at MMDE17 in Leipzig. The Talk is about a best practice workflow in Magento and targets developer who are used to write a lot of modules in their daily work.
Continuous Integration and Deployment Patterns for MagentoAOE
Fabrizio Branca (@fbrnc) speaking about "Continuous Integration and Deployment Patterns for Magento" at the Meet Magento Conference 2015 in New York City (#mm15ny)
Continuous Development and Deployment: Workflows and PatternsAOE
Presentation by Fabrizio Branca at the Jenkins User Conference 2015 in Santa Clara, California
This talk provides a closer look into processes from collaboratively writing code, having it tested automatically and deployed it in a safe and efficient way to multiple server with a push of a button. Learn how to setup solid workflows covering both automated steps for builds, unit and selenium testing as well as manually triggered steps for approval and automated deployments to AWS. Find out how to structure your web project and learn about the underlying deployment patterns.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
Modern Database Management 12th Global Edition by Hoffer solution manual.docx
A bag full of trust - Christof Braun at AOE Conference 2018
1. A BAG FULL OF
Christof Braun
TR
UST
AOE Conference
15 November 2018
2. WHAT IS THIS TRUST THING?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
3. WHAT IS THIS TRUST THING?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST IS WHEN YOU ASSUME VULNERABILITY
WITH AN OPTIMISTIC EXPECTATION OF SOMEONE ELSE.
4. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST IMPROVES
TEAMWORK
5. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST ENABLES
DELEGATION
6. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST ALLOWS
FOR
EXPERIMENTATION
7. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST MAKES
FEEDBACK
USEFUL
8. AND WHY IS TRUST SO VALUABLE?
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
TRUST MAKES THE
SYSTEM MORE
PRODUCTIVE
TRUST
SPEED
COST
9. THE WHEEL
OF TRUST
(IN C)
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
10. CLARITY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
11. CLARITY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Deal in Facts
Honesty – no Lies
Communicate Rather More Than Less
Say What You Mean – Mean What You Say
Talk About Your Intent Honestly
No (or Minimal) Access Restrictions
(Code, Tickets, Wiki, Financial Data,…)
Public Meetings (Share Minutes or Even Recordings)
…
12. CONNECTION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
13. CONNECTION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Know Your Colleagues
(Personal Maps)
COIs for Common Interests
Company/Team Events
Establish Shared Goals and Values
Pair Working
…
14. COMPETENCE
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
15. COMPETENCE
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Continuous Improvement
(Retros, Feedback)
Learning Culture
Slack Time for Competence Development
Knowledge Hours
(Hack-, POk-, Design- athons)
Demos (to Customers), Company Trade Fairs
Public Appreciation of Contribution (Kudos, …)
…
16. COMPASSION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
17. COMPASSION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Put Their Interests Ahead of Yours
Listen Carefully
Show Your Emotions
Ask for Help
Apologize
Praise (Kudos, Positive Feedback)
Communicate Compassionately (NVC)
…
18. CONSISTENCY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
19. CONSISTENCY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Walk the Talk
Practice What You Preach
Be Careful With Your Commitments/Promises
Clear, Communicated Goals
and Values
Admit Mistakes
…
20. CONFIRMATION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
21. CONFIRMATION
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Wohlwolle
n
Mitgefühl
Sorge
Fähigk
eit
Resul
tate
Beitra
g
fff
Clarity
Transparency
Sincerity
Connection
Similarity
Common
Interests
Compassion
EmpathyBenevolentConcern
Confirmation
Reciprocity
ExperienceConsistency
Integrity
Predictability
CompetenceContribution
Results
Do Good to Others
Be Patient – Good Things Will be Done for You
Celebrate Joint Success
Praise and Recommend Others
Treat Others as You Want to be Treated
Advance Trust (the Bag…)
…
22. THE BAG EMPTIES – BREAKING TRUST
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Talk About It!
Use NVC to Describe Your Experience
Unintentional or Deliberate?
Unintentional -> What Can We Learn?
Deliberate -> What Are the Consequences?
Consequences Only for Trustbreaker, Do
Not Punish All
23. REGAINING TRUST – REFILL THE BAG
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Acknowledge and Apologize
Use the Trust Wheel to Identify Where the
Tire is Flat
Deliberately Fix the Flat Section
Be Patient
REGAINING TRUST – REFILL THE BAG
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Acknowledge and Apologize
Use the Trust Wheel to Identify Where the
Tire is Flat
Deliberately Fix the Flat Section
Be Patient
24. A TRUST STRATEGY
AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
Give a Trust Advance – The Trust Bag
Pay Attention to the Bag – Refill Before it Empties
Controlling everything is not good –
Trust is much better
Tit-for-Tat is Successful but hinders
Establishment of a Trust Culture
TR
UST
25. AOECONF 2018 A Bag Full of Trust Christof Braun – Manage Agile!
So – Take the Plunge, do not be Afraid to Trust
Be Deliberate About Your Trust Relationships and
A Trust Culture Just Might Emerge!