The document discusses management consultancy projects and the essential steps for consulting firms to enable their clients to gain competitive advantage and transform businesses. It outlines the collaborative approach between consultants and clients, covering project management, organizational development, and change management practices. Additionally, it emphasizes the importance of understanding clients' needs, facilitating communication, and continuous learning within the consultancy process.

1. Managing Management Consultancy Projects Faculty of Business and Economics HKU Business Consulting Practicum (BUSI 2002) Experience sharing with David Wong Council Member Institute of Management Consultants Hong Kong

2. Management Consultancy Projects Cisco J & J Caterpillar Rexam Amway Wal-Mart Coca Cola IKEA SMEs

3. Management Consultancy Projects Enabling the client to shape the future of the industry which she is in Enabling competitive advantage Enabling company transformation

4. A Roller Shoe Company Selling in Wal-Mart Supply Chain Management to meet Wal-Mart in China Partnership with Wal-Mart Wal-Mart expectations What customers want ? How to service Wal-Mart? Current team strengths and weakness Establish tasks to be done , corresponding timelines, responsible persons and any external resources

5. Project Study Deal and contract terms with Wal-Mart What are the critical considerations? Marketing Strategies & Plans Operations Strategies The quick fix to establish credibility Short term & long term goals How to get there? Organizational Development & Change Management

6. More Projects Quality Improvement Process Improvement Sales & Service Improvement Succession Planning Research & Product Development Talent Management

7. Project with German Lighting Company in China Entrepreneur from Germany Saving by manufacturing in Guangzhou Local Chinese Partner in charge of Operations High turn over of technical staff Imposing the Western way News of corruption Sacking of all top level managers Consultants come in to help

8. First Interview between Client & Consultant Introduction Project and issues of the Clients Company recent history Culture Politics Working styles, personality type, strengths & weaknesses Learning Preferences Consultant, Mentor, Coach or Trainer

9. Executive Coaching 360-degree-review Personal & Career Development Plan Performance Appraisal Issues at work Technical skills Work Behaviours Interpersonal Skills

10. Discussion of what needs to be done Transition Type of leaders Further assessments and diagnosis Brain storming Tools to be used Final contract terms

11. Organizational Development Agree organization purposes Identify environmental change, problems and opportunities Gather information for organizational understanding Assess internal/external issues & identify meaning for organization Gain management involvement in project Identify targets for change Change and develop activities Evaluate of project and program in current environment

12. Collaborate Mindset Assertiveness Skills Facilitation Skills Influential Skills Cultural conflicts Behavioural change Further transformation

13. Value Added Activities Helping client’s organization to learn Relate to Profit Improvement Use low cost labour wherever possible to replace high cost staff

14. Conflicts with Clients Change nature of the assignment Change ways to carry out project Change staffing of the assignment Change final report

15. Summary First encounter- Create trust & forge partnership On-going encounter- Discuss how to affect client’s bottom line Take the role as a collaborator- critically assessing situation for all views and apply the best response Owner, CEO, successors and key stake holders Expect problems and even crisis Respond to complaints IMMEDIATELY! Establish strong team-spirit within project team Talk over issues and concerns regularly Put the right people on the right job

16. Continuous Learning Technical competencies Study recent developments Industry conditions & trends Personality and traits Interpersonal skills Regular feedback from clients Client’s assessment at the end of project What has been learnt? What can be improved? How to implement improvements?

17. A Career in Management Consultancy Thank You ! David Wong, CMC Co-chair of Membership & Development IMCHK