The document discusses different levels of hosting solutions including in-house, colocation, platform hosting, and managed hosting. Platform hosting bridges the gap between do-it-yourself hosting and managed hosting. With platform hosting, the provider is responsible for the physical data center, network infrastructure, and hardware while the customer manages the operating system, networking devices, monitoring, and storage. Platform hosting removes the burden of infrastructure management so customers can focus on higher value activities.

1. Platform Hosting Solution Overview -OJ GARZA Date: November 2008

2. Multiple Hosting Alternatives Provide Different Levels of Service In-House. The customer has complete ownership of the IT management stack. Colocated. The provider only offers physical space for a server on a rack. The customer is responsible for everything else — purchasing, configuring and maintaining the physical hardware (servers, firewalls, etc.), software and the operating system. Platform Hosting . The provider offers the data center, network, servers and other devices. The customer retains full control and administrative responsibility over their hosting environment (operating system and applications). Managed Hosting. The provider offers the data center, network, servers and other devices and is responsible for installing, maintaining and monitoring them. The customer retains control of their software and applications. Outsource. The provider has complete ownership of the IT management stack. Questions to consider when selecting a hosting solution: What responsibility do you want relative to the expertise you have on staff? What are the operational and financial risks involved with a provider versus doing it yourself? What is the cost involved relative to the value you receive? Customer Responsibility Provider Responsibility

3. What is Platform Hosting? Rackspace Platform Hosting bridges the gap between the flexibility you get with do-it-yourself hosting and the convenience of a Managed Hosting solution Rackspace is responsible for all aspects of the physical data center, network infrastructure and hardware supply chain You are responsible for managing the day-to-day administration of your environment, including the operating system, networking devices, monitoring and storage Platform Hosting is Fanatical Support® for the infrastructure You are supported by a dedicated Rackspace support team Platform is backed by The Fanatical Support Promise™ With Platform Hosting, Rackspace removes the burden of infrastructure management, so that you can focus on higher value activities for your business

4. Platform Hosting Offers Greater Value Than Colocation and In-House Hosting Solutions Slide Rackspace Delivers… … You Receive The Benefits Industry leading Service Level Agreements around supporting your infrastructure 100% Critical Infrastructure Guarantee 100% Network Uptime Guarantee to Your Footprint 1-Hour Hardware Replacement Guarantee for Standard Rackspace-Owned Gear Eight world-class Data Centers and the Rackspace Zero-Downtime Network™ No day-to-day burden from managing the infrastructure No requirements for physical proximity to the data center Rackspace’s supply chain and full lifecycle management of equipment No need to deal with vendor negotiations, logistics, deployment, inventory control, support and disposal Benefit from Rackspace’s supply chain efficiencies Experienced, Dedicated Support Team available 24x7x365 You can focus on managing high value applications, not the data center and hardware A Technical Account Manager, Network Architect and Deployment Engineer are available to assist in planning and executing changes to your infrastructure On-Demand Managed and Professional Services You have a safety net of expertise supporting your environment, just in case you need it (OS and DB)