Rackspace is a managed cloud company that provides "Fanatical Support" to customers 24/7 through specialized expertise. Fanatical Support means Rackspace engineers are always available to customers as an extension of their own teams. Rackspace has delivered 99.999% infrastructure uptime for years through industry-leading service level agreements. Fanatical Support results from Rackspace's hiring and training processes as well as daily customer surveys used to assess support teams.

1. About
Rackspace
www.rackspace.nl +31 (0)20 753 32 01
THE #1 MANAGED CLOUD COMPANY

2. Fanatical Support
®
It all starts with Fanatical Support
Some cloud vendors provide basic break-fix support. Fanatical Support is
different.
Fanatical Support means that our engineers and their specialized expertise
are always available to you, 24x7x365. We do some of our best work at 3 a.m.
Sunday and on Kingsday.
Our customers think of us as an extension of their teams—and
that’s how we think of ourselves.
Our industry-leading service level agreements guarantee
exceptional reliability and uptime. We’ve delivered 99.999%
infrastructure uptime for years.
FANATICAL SUPPORT ISN’T JUST A SLOGAN
It isn’t just expert and friendly service (though that’s part of it). It’s
the result of a complex business process that we’ve refined for 15
years. It starts with the way we hire: for attitude and aptitude. Then
we train for technical skills.
Fanatical Support is something that we measure carefully by
surveying about 1,000 of our 300,000 customers every day.
Support teams are assessed and rewarded based on those surveys
and on the proportion of their customers who stay with us, grow
with us, and recommend us to their friends.
Fanatical Support flows from our belief that exceptional customer service can’t
be commanded. It can only be volunteered by Rackers who are empowered to
spend time and resources to serve their customers.
Fanatical Support flows from the strength of a workplace culture that has
helped us climb steadily up Fortune Magazine’s list of the 100 Best Companies
to Work For, where we now rank #8.
GARTNER
For the past two years, Gartner
has recognized us as a leader
in their Magic Quadrant for
Managed Hosting.
In June 2014, they rolled out a
brand new Magic Quadrant for
Cloud-Enabled Managed Hosting.
We’re excited to announce that
they’ve recognized us as a 2014
industry leader in that quadrant,
too!
1998: RACKSPACE FOUNDED! | 1999: FANATICAL SUPPORT DEVELOPED TO ENCAPSULATE
OUR CUSTOME
Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise
technology users to select only those vendors with the highest
ratings or other designation. Gartner research publications
consist of the opinions of Gartner’s research organization
and should not be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or
fitness for a particular purpose.

3. SAN FRANCISCO
LONDON
ZURICH
ISRAEL
BANGALORE
AMSTERDAM
SAN ANTONIO
DALLAS
MEXICO CITY
CHICAGO
WASHINGTON
NEW YORK
OFFICE DATA
CENTRE
CLOUD
CERTIFICATION
ISO 9001, 14001 27001
Certified
Level 1 Payment Card Industry
(PCI) service provider
SSAE16 type II SOC1, SOC2
(Security and Availability Only),
and SOC3
CDSA Content Protection and
Security Standard Certified
DNB (De Nederlandsche Bank)
right to audit contract
2006: RACKSPACE AMSTERDAM OFFICE OPENS | 2008
THE NUMBERS
CUSTOMERS:
CUSTOMERS: 60% OF FORTUNE 100
CUSTOMERS: 40% OF FTSE 100
CUSTOMERS: IN MORE THAT 120 COUNTRIES
REVENUE: OVER $1.7B ANNUALLY
BEHIND THE NUMBERS
55,000+ VMware VMs = 80 PB STORED
TECH: 10 DATA CENTERS WORLDWIDE WITH
110,000+ SERVERS
PRODUCTS: PORTFOLIO - DEDICATED | CLOUD | HYBRID
RACKERS: MORES THAN 6000+ WORLDWIDE
Rackspace in numbersTruly a global service leader
ER SERVICE PHILOSOPHY | 2001: RACKSPACE OPENS UK DATACENTRE
2004: 500 RACKERS WORLDWIDE

4. HONG KONG
SYDNEY
E
PARTNERSHIPS / AWARDS
8: FANATIGUY IS BORN! 2010: WE FOUNDED OPENSTACK WITH NASA! 2011: LAUNCH OF THE UK CLOUD
www.rackspace.nl +31 (0)20 716 84 58
270+MICROSOFT
CERTIFICATIONS
Five times Microsoft Hosting Partner of
the Year
78 MCSE Solutions Experts
39 MCSA Solutions Associates
100 MCTS Technology Specialists,
Technology Specific
55 MCP Microsoft Certified Professionals
170+REDHAT
CERTIFICATIONS
First Red Hat Premier Hosting Partner in
Europe
90 RHCEs Certified Engineers
12 RHCSA Certified SysAds
12 RHCA Certified Ardhitects
131+VMware
CERTIFICATIONS
Premier Tier Partner in the VMware®
vCloud Air™ Network
60+ VCPs, VCAPs, VTSPs and VCAs
VMware® Hybrid Cloud Powered
55.000+ VMs
165+CISCO
CERTIFICATIONS
Cisco Powered Network, 100% network
uptime guarantee
122 CCNA Certified Security
44 CCNP Certified
#1IN OPENSTACK®
PRIVATE CLOUDS
Founder, along side NASA, of
OpenStack, and operator of the larges
OpenStack public cloud
openstackTM
C LO U D S O F T WA R E
Managed Cloud LeadershipManaged cloud lets you tap into the power of the cloud for
your strategic business goals without the frustration, cost,
and time of managing it yourself
#1HOSTING PROVIDER FOR
TOP 1.000 E-RETAILERS
Magento platinum hosting partner
since 2009
Magento application infrastructure
technicians: 50

5. Wherever you want it, however
you want it supported
No matter your specific workload, Rackspace can support
your tailor-made infrastructure on dedicated servers, public
and private cloud and third party platforms
Managed cloud lets you tap the power of the cloud for
your strategic business goals without the frustration,
cost, and time of managing it yourself. Your core business
isn’t managing infrastructure. So why do so many of
your resources go toward purchasing, maintaining, and
refreshing hardware and software?
Unlike other cloud providers, Rackspace only offers
managed solutions. From ecommerce to hosting, big
data to hybrid cloud, our specialists will architect, run and
support all of your cloud workloads 24x7x365.
Fanatical Support® is what makes Rackspace the #1
managed cloud company—empowering you to move
beyond the limitations of do-it-yourself cloud with the
support of thousands of expert engineers.
We’re different. We know it takes more than infrastructure
to get the most out of a cloud—it takes expertise. It
takes the willingness to understand what our customers
consider success in the cloud, and help them achieve it.
That’s why we only offer managed solutions, backing
your infrastructure with our in-house, high-touch Cloud
Engineers and Fanatical Support® 24x7x365.
2014: 6000 RACKERS WORLDWIDE | 2015: 11 YEARS IN BEST WORKPLACES LIST

6. Rackspace works with all the leading tech partners
and platforms to deliver outstanding customer
outcomes
WEB
DATA
ECOMMERCE
CMS
OFFICE
STRATEGIC
PARTNERS
DevOps
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Software Foundation
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CUSTOMERS INCLUDE:
TINDER
www.rackspace.nl +31 (0)20 753 32 01