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HDI Certification: Why go for it? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HDI Certification: Why go for it? Many more companies have committed to SCC. HDI anticipates another 20+ centers to be certified in 2004.
HDI Certification: What’s involved? Eight core areas are represented by 67 individual standards statements.
HDI Certification: How do we do this?
HDI Certification: How do we do this? ,[object Object],[object Object],[object Object]
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HDI Certification: How do we do this? ,[object Object],[object Object],[object Object],[object Object],[object Object]
HDI Certification: Milestones ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HDI Certification: Milestones First Call Resolution Rate - 2004
HDI Certification: Getting Closer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HDI Certification: The Audit ,[object Object],[object Object],[object Object],[object Object]
 
 
 
 

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