5. Ready to Outsource?
• Service Management
– Move/Add/Change
– Disconnect Request(s)
– Vendor Management
– Install Coordination
• Service Assurance
– Manage Service Outages
– Tier I and Tier II HelpDesk
Support
• Mobility Management
– Procurement and provisioning
– Break/Fix support
– Fully staffed support team
– Expense & overage management
• Managed Billing
– Timely, accurate, and useful reporting
– Trending & Usage analysis
– Dashboard / Executive reporting
6. When we first engaged with Telecom Management Resources (TMR);
we were cautious. We quickly came to appreciate the difference in how
TMR “works” and their structured approach to varied problem solving
scenarios. We as a business no longer invest resources to determine
“who” to work with… instead we now move directly through options
and impact with the assistances of our partner (TMR). TMR is more and
more becoming our “internal Telecom Department” and it’s a win-win
for both organizations.
Doug Tushar
Corporate VP Information Systems and Technology
Kongsberg Automotive
