The document discusses supporting voluntary tax compliance. It provides guidance on key areas like ensuring taxpayers have necessary information to comply, reducing compliance costs, obtaining taxpayer feedback, and involving taxpayers in designing services. Specifically, it outlines desired outcomes, good practices, performance indicators, and scoring criteria for factors such as the range and currency of available information, initiatives to lower costs, and use of taxpayer input in product and service development.
Presentation by Wilson Prichard
International Center for Tax and Development)
Tiangboho Sanogo
University of Auvergne, Clermont-Ferrand, France University Felix Houphouet-Boigny, Côte d’Ivoire
This final project is a partial requirement to obtain a training certificate for the online course on Mobile Sector Taxation offered by the GSMA. On this final project, we investigated the issue of taxation in the mobile sector of The Gambia.
Nominum N2 Reach: Send the Right Message to the Right Person at the Right TimeNominum
Want to reach your target audience faster and more effectively? Communications service providers (CSPs) are achieving conversion rates that are 5-15 times higher than email. In-browser messages also generate view rates of 90+% within the first 24 hours among target audiences.
Presentation by Wilson Prichard
International Center for Tax and Development)
Tiangboho Sanogo
University of Auvergne, Clermont-Ferrand, France University Felix Houphouet-Boigny, Côte d’Ivoire
This final project is a partial requirement to obtain a training certificate for the online course on Mobile Sector Taxation offered by the GSMA. On this final project, we investigated the issue of taxation in the mobile sector of The Gambia.
Nominum N2 Reach: Send the Right Message to the Right Person at the Right TimeNominum
Want to reach your target audience faster and more effectively? Communications service providers (CSPs) are achieving conversion rates that are 5-15 times higher than email. In-browser messages also generate view rates of 90+% within the first 24 hours among target audiences.
10 Essential Tips for Streamlining Your Medical Billing Services.pdfmedquikhelathsolutio
For many medical professionals, the joy of caring for patients can be overshadowed by the complexities of medical billing. The process can feel overwhelming, riddled with potential errors and delays that hinder revenue collection. Fortunately, with the right strategies in place, you can significantly streamline your medical billing services, improve efficiency, and maximize revenue generation.
Outsource and profit from the Opportunity Gap in International ActivitiesEd Buchner
This Managed Services Program proactively creates additional net profit for small and medium enterprises through new operations outside their traditional geographic terrain.
The report aims at stimulating thoughts and discussions on Supply Chain Finance topic and it doesn’t intent to give a professional advise to your company, taking into account that each Business has specific requirements and goals.
The Benefits of Outsourcing your ACP Billing Services.pdfVcare Corporation
Outsourcing your ACP billing services offers several key benefits for your organization. One of the main advantages is cost savings. By partnering with a specialized billing service provider, you can eliminate the need for expensive billing software, infrastructure, and hiring and training billing staff. This allows you to redirect your resources towards core activities and invest in strategic initiatives.
https://www.vcarecorporation.com/blog/the-benefits-of-outsourcing-your-acp-billing-services
2 Emerging Categories for Trusted Business: ACA & SALTCPA.com
The Affordable Care Act (ACA) and tax reform and state & local taxes (SALT), are topics under constant public and governmental scrutiny. Multiple regulatory updates and changing political landscapes add to their ongoing and evolving complexities.
As a CPA and a Trusted Business Advisor, take this opportunity to explore if and how this fits into client advisory services of today and learn many of the latest updates. During the webcast, we’ll cover some of the must-know regulatory changes and how you can translate the knowledge into strategies to discuss with your clients.
You’ll gain:
Deeper insights into the ACA and SALT
Essential client advisory talking points
Practitioner-focused resources
GoTelecare Medical Billing & Coding ServicesGoTelecare
GoTelecare is a leading global provider of Business and Knowledge Process Outsourcing services in the US healthcare domain. We deliver proprietary technologies, workflow and business processes to cater to various medical billing & coding requirements of our clients. We specialize in turnkey Revenue Cycle Management services, account receivables recovery & clean-up, DME billing and a complete range of billing & coding services for pharmacies, physicians, hospitals, nursing homes, urgent care centers, drug rehab centers and more.
UPDATE: ALL Nebraska public libraries are eligible to apply for E-rate. Libraries DO NOT have to be accredited to apply.
What is E-rate? How can my library benefit from E-rate? How do I apply for E-rate? E-rate is a federal program that provides discounts to assist schools and libraries in the United States to obtain affordable telecommunications and Internet access. This Basic session will be useful to libraries who have never applied for E-rate, libraries who are new to E-rate and current E-rate libraries who just want a refresher on what E-rate is all about.
10 Essential Tips for Streamlining Your Medical Billing Services.pdfmedquikhelathsolutio
For many medical professionals, the joy of caring for patients can be overshadowed by the complexities of medical billing. The process can feel overwhelming, riddled with potential errors and delays that hinder revenue collection. Fortunately, with the right strategies in place, you can significantly streamline your medical billing services, improve efficiency, and maximize revenue generation.
Outsource and profit from the Opportunity Gap in International ActivitiesEd Buchner
This Managed Services Program proactively creates additional net profit for small and medium enterprises through new operations outside their traditional geographic terrain.
The report aims at stimulating thoughts and discussions on Supply Chain Finance topic and it doesn’t intent to give a professional advise to your company, taking into account that each Business has specific requirements and goals.
The Benefits of Outsourcing your ACP Billing Services.pdfVcare Corporation
Outsourcing your ACP billing services offers several key benefits for your organization. One of the main advantages is cost savings. By partnering with a specialized billing service provider, you can eliminate the need for expensive billing software, infrastructure, and hiring and training billing staff. This allows you to redirect your resources towards core activities and invest in strategic initiatives.
https://www.vcarecorporation.com/blog/the-benefits-of-outsourcing-your-acp-billing-services
2 Emerging Categories for Trusted Business: ACA & SALTCPA.com
The Affordable Care Act (ACA) and tax reform and state & local taxes (SALT), are topics under constant public and governmental scrutiny. Multiple regulatory updates and changing political landscapes add to their ongoing and evolving complexities.
As a CPA and a Trusted Business Advisor, take this opportunity to explore if and how this fits into client advisory services of today and learn many of the latest updates. During the webcast, we’ll cover some of the must-know regulatory changes and how you can translate the knowledge into strategies to discuss with your clients.
You’ll gain:
Deeper insights into the ACA and SALT
Essential client advisory talking points
Practitioner-focused resources
GoTelecare Medical Billing & Coding ServicesGoTelecare
GoTelecare is a leading global provider of Business and Knowledge Process Outsourcing services in the US healthcare domain. We deliver proprietary technologies, workflow and business processes to cater to various medical billing & coding requirements of our clients. We specialize in turnkey Revenue Cycle Management services, account receivables recovery & clean-up, DME billing and a complete range of billing & coding services for pharmacies, physicians, hospitals, nursing homes, urgent care centers, drug rehab centers and more.
UPDATE: ALL Nebraska public libraries are eligible to apply for E-rate. Libraries DO NOT have to be accredited to apply.
What is E-rate? How can my library benefit from E-rate? How do I apply for E-rate? E-rate is a federal program that provides discounts to assist schools and libraries in the United States to obtain affordable telecommunications and Internet access. This Basic session will be useful to libraries who have never applied for E-rate, libraries who are new to E-rate and current E-rate libraries who just want a refresher on what E-rate is all about.
ADVERTISING AND PROMOTION OF MEDICINES, MEDICAL PRODUCTS, AND BIOLOGICALLY ACTIVE PRODUCTS IN MONGOLIA Manufacturing, import, export, storage, sale, monitoring, distribution and use of medicine for human and veterinary use, including conventional medicine, bio preparations, diagnostics (hereinafter the “Medicine”), medical devices, and biologically active products are regulated by the Law of Mongolia on Medicines and Medical Devices. The Law also provides a few broad limitations on the advertising of medicines and biologically active products. In addition to this regulation, the Law of Mongolia on Advertisement governs advertising in health sector. With the regulations being too general, there have been a number of instances of illegal advertising in the health sector, as well as cases where consumers have incurred damage. Recently, a law on the revision of the Law on Medicines and Medical Devices that outlines provisions such as updating the legal framework for the state regulation and inspection system of human and animal medicine and medical supplies is said to be in the course of developing by the competent authority. GENERAL MEDICINAL PRODUCT AND ITS ADVERTISING Medicine means a preparation of synthetic or animal plant, or mineral substances in a specific form, used in appropriate dosages and quantities, for the prevention, diagnosis, treatment, and immunization of human, animal, and animal diseases (Art.3.1.1 of Law on Medicines and Medical Devices). Biologically active products means products that support human body functions, supplement with necessary minerals, and prevent any diseases (Art.3.1.25 of Law on Medicines and Medical Devices). Advertisement means information distributed through public media or in other ways by individual, business entity or organization in order to increase market demand of goods, works, services, project or operation and to attract attention of potential customers (Art.3.1.1 of the Law on Advertising). Under the previous Law on Licensing (2001), advertising of medicines and biologically active products was not necessarily regulated. On the other hand, under the new Law on Permits (2022), which is passed by the Parliament of Mongolia and has come into force from 1 January, 2023, prior to advertising of medicines and biologically active products in the health sector a regular permit shall be obtained in advance. The central state administrative organization in charges of medicines shall issue the regular permit on this matter. MEDICINE’S REGISTRATION: Medicines registration has started in Mongolia since 1994, in order to provide the population and health organizations with qualitative, safe and effective medicines. The registration of medicine, its raw materials and biologically active products is regulated by the “Procedure for registration of medicines, raw materials and biologically active products”, approved by the order № A/295 of 2019 by the Minister of Health of Mongolia. As of 2021, out of total of 4175
Засгийн газрын хэрэгжүүлэгч агентлаг Эм, эмнэлгийн хэрэгслийн хяналт, зохицуулалтын газраас “Эм зүйн салбарын үзүүлэлт-2021” эмхэтгэлийг та бүхэндээ хүргэж байна. Энэ удаагийн эмхэтгэлд эм зүйн салбарын эрх зүй, бодлогын баримт бичиг, эм хангамжийн байгууллагын тогтолцоо, хүний нөөцийн болон эдийн засгийн үзүүлэлт, эмийн бүртгэл, импорт, үйлдвэрлэл, худалдаа, эмийн чанар аюулгүй байдал, зохистой хэрэглээ, эмнэлгийн тоног төхөөрөмжийн шалгалт тохируулгатай холбоотой статистик үзүүлэлтүүдийг өмнөх онуудтай харьцуулан тусгаж, Монгол- Англи хэлээр хэвлүүлэн та бүхэнд толилуулж байна. ADVERTISING AND PROMOTION OF MEDICINES, MEDICAL PRODUCTS, AND BIOLOGICALLY ACTIVE PRODUCTS IN MONGOLIA Manufacturing, import, export, storage, sale, monitoring, distribution and use of medicine for human and veterinary use, including conventional medicine, bio preparations, diagnostics (hereinafter the “Medicine”), medical devices, and biologically active products are regulated by the Law of Mongolia on Medicines and Medical Devices. The Law also provides a few broad limitations on the advertising of medicines and biologically active products. In addition to this regulation, the Law of Mongolia on Advertisement governs advertising in health sector. With the regulations being too general, there have been a number of instances of illegal advertising in the health sector, as well as cases where consumers have incurred damage. Recently, a law on the revision of the Law on Medicines and Medical Devices that outlines provisions such as updating the legal framework for the state regulation and inspection system of human and animal medicine and medical supplies is said to be in the course of developing by the competent authority. GENERAL MEDICINAL PRODUCT AND ITS ADVERTISING Medicine means a preparation of synthetic or animal plant, or mineral substances in a specific form, used in appropriate dosages and quantities, for the prevention, diagnosis, treatment, and immunization of human, animal, and animal diseases (Art.3.1.1 of Law on Medicines and Medical Devices). Biologically active products means products that support human body functions, supplement with necessary minerals, and prevent any diseases (Art.3.1.25 of Law on Medicines and Medical Devices). Advertisement means information distributed through public media or in other ways by individual, business entity or organization in order to increase market demand of goods, works, services, project or operation and to attract attention of potential customers (Art.3.1.1 of the Law on Advertising). Under the previous Law on Licensing (2001), advertising of medicines and biologically active products was not necessarily regulated. On the other hand, under the new Law on Permits (2022), which is passed by the Parliament of Mongolia and has come into force from 1 January, 2023, prior to advertising of medicines and biologically active products in the health sector a regular permit shall be obtained in advance. The central state admin
▪ The development of the tourism sector has long been viewed as integral to Mongolia’s efforts to diversify the economy and create more jobs
outside the mining sector.
▪ Mongolia has a unique value proposition from a tourism endowment perspective, with strong niche products for leisure tourism linked to the
country’s diverse nature and stunning sceneries; the nomadic lifestyle and Mongolian culture and festivals; the historical legacy of Genghis
Khan; and sports and adventure tourism that thrive during a relatively short tourism season mainly between May and September.
▪ The business travel sub-sector is associated with Mongolia’s vibrant mining industry. The spectacular growth of the mining industry has
brought rapid economic growth. It has captured the attention of both politicians and business leaders and helped shape the Government of
Mongolia’s (GoM) policy agenda. It has also absorbed much workforce talent and led to persistent macroeconomic turbulence.
▪ The leisure tourism sub-sector has struggled to expand for most of the past two decades, underperforming its potential, but began to gather
growth momentum in 2016, achieving arguably its best year on record in 2019. However, this was followed by the worst year on record in
2020 when the COVID-19 pandemic led to the to closure of international borders, cancelled flights and reduced domestic mobility.
▪ As of the publication date of this study (June 30, 2021), it remains unclear how much longer the COVID-19 pandemic will constrain global
tourism activity. Fortunately, Mongolia has reported one of the fastest roll-outs of vaccines in the world. By May 10, 2021, Mongolia had
inoculated more than 50% of its population with at least one dose of vaccine – the world’s second highest rate at the time.*
▪ This study is presented in a visual PowerPoint format to allow readers to more readily access key data, analytical findings and policy
conclusions. It is a follow up to the previous World Bank-commissioned study of Mongolia’s tourism sector nearly a decade ago (World Bank
(2012), “Mongolia: Economic Contribution of Mongolia’s Tourism Markets”, Discussion Paper, February 2012) that was prepared by a team of
sector association and business leaders in Mongolia’s tourism sector—many of whom the authors of this new study consulted and whose
insights greatly benefited this work.
mongolian cultural and behavioral study 2022Mr Nyak
In order to develop better understanding of Mongolia and its culture, SICA LLC with the support of Hofstede Insights endeavored to score Mongolia according to Hofstede’s Six Dimensions of national cultures. Building on SICA’s prior study of Mongolian Generational Values conducted in 2020, The 2021 Cultural Generations study surveyed 1,500 Mongolians segmented according to sex, age, geography, and residential conditions.
Based on the calculations conducted by Hofstede Insights, Mongolia was assessed according to Hofstede’s five original dimensions and thanks to Dr. Michael Minkov, the sixth-dimension score was also determined. Due to the high quality of data collected, Dr. Minkov was also able to calculate Mongolia’s Five Personality Traits, to be released in academic publications and through a future SICA report.
Attached is the 6-dimension analysis with comparison to Mongolia`s five key strategic partners. Over the next few months, we will be releasing further analysis of Mongolia's internal cultural variations to better understand this amazing country.
https://www.linkedin.com/feed/update/urn:li:activity:6917125619533160448/
Monitoring Health for the SDGs - Global Health Statistics 2024 - WHOChristina Parmionova
The 2024 World Health Statistics edition reviews more than 50 health-related indicators from the Sustainable Development Goals and WHO’s Thirteenth General Programme of Work. It also highlights the findings from the Global health estimates 2021, notably the impact of the COVID-19 pandemic on life expectancy and healthy life expectancy.
Combined Illegal, Unregulated and Unreported (IUU) Vessel List.Christina Parmionova
The best available, up-to-date information on all fishing and related vessels that appear on the illegal, unregulated, and unreported (IUU) fishing vessel lists published by Regional Fisheries Management Organisations (RFMOs) and related organisations. The aim of the site is to improve the effectiveness of the original IUU lists as a tool for a wide variety of stakeholders to better understand and combat illegal fishing and broader fisheries crime.
To date, the following regional organisations maintain or share lists of vessels that have been found to carry out or support IUU fishing within their own or adjacent convention areas and/or species of competence:
Commission for the Conservation of Antarctic Marine Living Resources (CCAMLR)
Commission for the Conservation of Southern Bluefin Tuna (CCSBT)
General Fisheries Commission for the Mediterranean (GFCM)
Inter-American Tropical Tuna Commission (IATTC)
International Commission for the Conservation of Atlantic Tunas (ICCAT)
Indian Ocean Tuna Commission (IOTC)
Northwest Atlantic Fisheries Organisation (NAFO)
North East Atlantic Fisheries Commission (NEAFC)
North Pacific Fisheries Commission (NPFC)
South East Atlantic Fisheries Organisation (SEAFO)
South Pacific Regional Fisheries Management Organisation (SPRFMO)
Southern Indian Ocean Fisheries Agreement (SIOFA)
Western and Central Pacific Fisheries Commission (WCPFC)
The Combined IUU Fishing Vessel List merges all these sources into one list that provides a single reference point to identify whether a vessel is currently IUU listed. Vessels that have been IUU listed in the past and subsequently delisted (for example because of a change in ownership, or because the vessel is no longer in service) are also retained on the site, so that the site contains a full historic record of IUU listed fishing vessels.
Unlike the IUU lists published on individual RFMO websites, which may update vessel details infrequently or not at all, the Combined IUU Fishing Vessel List is kept up to date with the best available information regarding changes to vessel identity, flag state, ownership, location, and operations.
Working with data is a challenge for many organizations. Nonprofits in particular may need to collect and analyze sensitive, incomplete, and/or biased historical data about people. In this talk, Dr. Cori Faklaris of UNC Charlotte provides an overview of current AI capabilities and weaknesses to consider when integrating current AI technologies into the data workflow. The talk is organized around three takeaways: (1) For better or sometimes worse, AI provides you with “infinite interns.” (2) Give people permission & guardrails to learn what works with these “interns” and what doesn’t. (3) Create a roadmap for adding in more AI to assist nonprofit work, along with strategies for bias mitigation.
RFP for Reno's Community Assistance CenterThis Is Reno
Property appraisals completed in May for downtown Reno’s Community Assistance and Triage Centers (CAC) reveal that repairing the buildings to bring them back into service would cost an estimated $10.1 million—nearly four times the amount previously reported by city staff.
Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...OECDregions
Preliminary findings from OECD field visits for the project: Enhancing EU Mining Regional Ecosystems to Support the Green Transition and Secure Mineral Raw Materials Supply.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
2. Desired Outcome of POA 3
Taxpayers have the necessary information and support to comply voluntarily.
• To promote voluntary compliance, tax administration must adopt a service-oriented
attitude towards taxpayers.
• Tax administrations must ensure that taxpayers have the information and support they
need to meet their obligations and claim their entitlements under the law.
• Advice and assistance to taxpayers play a crucial role in bridging the knowledge gap.
•Tax administration must make effort to reduce the compliance costs for taxpayers, such
as, by providing: (i) simplified reporting and record keeping for small businesses, (ii) pre-
filled returns for employees and passive income earners, and (iii) online taxpayer portal.
• Taxpayers expect the tax administration to provide summarized, understandable advice
on which they can rely.
3. Good
Practice in
Supporting
Voluntary
Compliance
Public education
and information
through guides,
brochures
websites, FAQs
Customized
information
for specific
taxpayer
segments
Use of cost
effective online
service delivery
channels
Commitment to
service delivery
standards in
taxpayer servicesRegularly
updating
information on
changes in law
to procedures
Measures to
reduce
taxpayer
compliance
cost
Monitoring
questions and
common legal
errors to refine
information
products
Monitoring
taxpayer
perceptions &
seeking
feedback
4. Performance Indicators for Supporting Voluntary Compliance
Dimensions
High Level Indicators
P3-7: Scope, currency and accessibility of
information
M1
Range of info
to explain
obligations
and
entitlements
Degree to
which info is
current on
law and
policy
Ease for
taxpayers to
obtain info
and advice
P 3-8: Scope of
initiatives to reduce
compliance cost
M1
Extent of
initiatives to
reduce
taxpayer
compliance
cost
Time taken
to respond to
requests for
info and
advice
P 3-9: Monitoring of
taxpayer feedback on
products and service
M1
Use and
frequency of
methods to
obtain
feedback
How much
taxpayer
input goes
into design
of service
programs &
products
5. Scoring P3-7-1: Range of Information Available
A
Information on
main taxpayer
obligations and
entitlements
READILY
available
Information
available in
respect of ALL
core taxes
Information is
tailored to the
needs of ALL
key taxpayer
segments and
industry groups
Information is
tailored to the
needs of
intermediaries
and
disadvantaged
groups
6. Scoring P3-7-1: Range of Information Available
B
Information on
main taxpayer
obligations and
entitlements
READILY
available
Information
available in
respect of ALL
core taxes
Information is tailored
to the needs of AT
LEAST ONE taxpayer
segments or industry
groups
Information is
tailored to the
needs of
intermediaries and
disadvantaged
groups
7. Scoring P3-7-1: Range of Information Available
C
Information on
main taxpayer
obligations and
entitlements
READILY
available
Information
available in
respect of ALL
core taxes
Information is
tailored to the
needs of ALL
key taxpayer
segments and
industry groups
Information is
tailored to the
needs of
intermediaries
and
disadvantaged
groups
8. Scoring P3-7-2: Currency of Information
A
Procedures ensure
regular and
systemic updating
of information
Dedicated
resources available
to update
information
Taxpayers made
aware of changes in
law or administrative
policy through
proactive client
engagement, before
obligation becomes
effective
Taxpayers made
aware of changes in
law or administrative
policy through general
communication,
before obligation
becomes effective
9. Scoring P3-7-2: Currency of Information
B
Procedures ensure
regular and
systemic updating
of information
Dedicated
resources available
to update
information
Taxpayers made
aware of changes in
law or administrative
policy through
proactive client
engagement, before
obligation becomes
effective
Taxpayers made
aware of changes in
law or administrative
policy through general
communication,
before obligation
becomes effective
10. Scoring P3-7-2: Currency of Information
C
Ad hoc actions
taken to
updating of
information
Dedicated
resources available
to update
information
Taxpayers made aware
of changes in law or
administrative policy
through proactive
client engagement
before obligation
becomes effective
Taxpayers NOT
ROUTINELY made
aware of changes in
law or administrative
policy before
obligation becomes
effective
11. Scoring 3-7-3: Ease of Access of Information
A
Tax administration
provides a broad range
of taxpayer education
programs such as
through seminars and
programs for school
students
Information is
available through a
variety of service
delivery channels:
phone, website,
factsheets,
brochures, rulings
Information is
available at
minimal or no
cost
Information is
available at a
time convenient
to taxpayers,
including outside
business hours
12. Scoring 3-7-3: Ease of Access of Information
B
Tax administration
provides taxpayer
education programs
for small and micro
businesses, new
businesses and new
employers
Information is
available through a
variety of service
delivery channels:
phone, website,
factsheets,
brochures, rulings
Information is
available at
minimal or no
cost
Information is
available at a
time convenient
to taxpayers,
including outside
business hours
13. Scoring 3-7-3: Ease of Access of Information
C
Taxpayer
education
programs are
provided on an ad
hoc basis
Information is
available through a
variety of service
delivery channels:
phone, website,
factsheets,
brochures, rulings
Information is
available at
minimal or no
cost
Information is
available at a
time convenient
to taxpayers,
including outside
business hours
14. Scoring 3-7-4: Response Time for
Taxpayer Request
• At least 90% of telephone enquiries are
answered within 2 minutesA
• At least 80% of telephone enquiries are
answered within 2 minutesB
• At least 70% of telephone enquiries are
answered within 2 minutesC
D The requirements for a C rating are not met
15. Scoring 3-8: Scope of initiatives to reduce
compliance costs
A
Simplified
record keeping
and reporting
requirements
for small
taxpayers
Use of pre-
filled tax
declarations
Taxpayers’ common
questions and
misunderstandings
routinely analyzed
to improve
information
products
Secure online
taxpayer portal
or mobile
platform
available with
24-hour access
Tax declarations and
forms reviewed
regularly to ensure
that only
information that is
used is sought
16. Scoring 3-8: Scope of initiatives to reduce
compliance costs
B
Simplified
record keeping
and reporting
requirements
for small
taxpayers
Use of pre-
filled tax
declarations
Taxpayers’ common
questions and
misunderstandings
routinely analyzed
to improve
information
products
Secure online
taxpayer portal
or mobile
platform
available with
24-hour access
Tax declarations and
other forms
reviewed regularly
to ensure that only
information that is
used is sought
17. Scoring 3-8: Scope of initiatives to reduce
compliance costs
C
Simplified
record keeping
and reporting
requirements
for small
taxpayers
Use of pre-
filled tax
declarations
Taxpayers’ common
questions and
misunderstandings
routinely analyzed
to improve
information
products
Secure online
taxpayer portal
or mobile
platform
available with
24-hour access
Tax declarations and
other forms
reviewed regularly
to ensure that only
information that is
used is sought
18. Scoring 3-9-1: Use and Frequency of
Taxpayer Feedback
A
Tax administration
regularly obtains
feedback from
taxpayers through
various methods, e.g.,
surveys, emails,
website, meetings a
and contact centers
Taxpayer perception
surveys , based on
statistically valid
sample, from key
taxpayer segments
conducted by
independent party at
least every 3 years
19. Scoring 3-9-1: Use and Frequency of
Taxpayer Feedback
B
Tax administration
regularly obtains
feedback from
taxpayers through
various methods, e.g.,
surveys, emails,
website, meetings a
and contact centers
Taxpayer perception
surveys, based on
statistically valid
sample, from key
taxpayer segments
conducted by
independent party or
tax administration at
least every 5 years
20. Scoring 3-9-1: Use and Frequency of
Taxpayer Feedback
C
Tax administration
obtains feedback
from taxpayers
through various
methods, on an ad
hoc basis Taxpayer perception
surveys from key
taxpayer segments
conducted on an ad
hoc basis OR based on
not statistically valid
sample
21. Scoring 3-9-2: Use of Taxpayer Input in
Designing Taxpayer Service
A
Tax administration
regularly consults with
taxpayer groups to
identify deficiencies in
processes and
products
Active involvement of
taxpayers in the
design and testing of
new processes and
products
22. Scoring 3-9-2: Use of Taxpayer Feedback in
Designing Taxpayer Service
B
Tax administration
regularly consults with
taxpayer groups to
identify deficiencies in
processes and
products
Active involvement of
taxpayers in the
design and testing of
new processes and
products
23. Scoring 3-9-2: Use of Taxpayer Feedback in
Designing Taxpayer Service
C
Tax administration
consults with
taxpayer groups on
an ad hoc basis to
identify deficiencies
in processes and
products
Active involvement of
taxpayers in the
design and testing of
new processes and
products
24. Table 11
of the Field
Guide
Checklist of Questions and Evidence for POA 3