9001 a quality odyssey

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Intelex's Paul Leavoy walks us through the history of quality management, how standards developed and what quality looks like in today's organization. Visit www.intelex.com to see the accompanying webinar.

9001: A Quality Odyssey

Paul Leavoy
Content Development Specialist
Intelex Technologies Inc.

All images Public Domain
unless otherwise specified.

9001: A Quality Odyssey

• Why do we have Quality?
• The Problem with Quality
• 21st Century Quality
o ROI
o Business Benefits

What’s With Standardization?

• Standardization is BORING.
• Standardization is essential.
• Standardization drives global economic
growth.

Who’s this Whitworth guy?

• Joseph Whitworth is
the father of modern
quality.
• Hundreds of screws.
No Standards.
• Wild West of screws
• Whitworth made
standard screw sizes.

Mikey, Wythenshawe, Manchester, UK

Exchange Begets Standardization

• Everyone benefits
from exchange.
• Exchange needs
standards.
• 3 essential standards:
o Language
o Money
o Measurement

Standards used to be Terrible

• Subjective
measurements
• Standards are good for
society.
• War is Bad for Society.
• War is Good for
Standards.
• Enter ISO.
Marie-Lan Nguyen (2011)

Containers Were a Big Deal

• Container shipping
changed the world.
• Container shipping put
little boxes into one big
box.
• Vietnam War. Credit: Stan Shebs

• Asia had stuff to trade.

Turns Out We Needed Standardization

• It doesn’t work without
standardization.
• Standards wars are bad
for standardization.
• Betamax is better…but,
• The market dictates
standards acceptance.
• In 1987, ISO 9000 won.

What’s Wrong with Quality?

• Lots of documents.
• Lots of bureaucracy.
• Lots of work.
• Lots of ROI.

The National Archives (2011)

21st Century Quality

• Electronic.
• Web-based.
• Proactive.
• Automated.
• 80/20 to 20/80

Conclusion

• There’s a reason for standards and quality.
• Criticisms of quality.
• 21st century quality = effective quality.

About Us

• We develop, implement and support
software for:
• Quality Management
• Environmental, Health and Safety
Management
• General Business Management.
• Established in 1992.
• Over 180 employees
• Over 700 clients and 500,000 system users

Resources

o QMS ROI Calculator – contact
intelex@intelex.com for more information
o “Mitigating Risk and Maximizing Profit with QMS”
o “The ROI of Quality: Building the Business Case
for ISO 9001 Implementation”
o “The Screw that Changed the World”

For more information contact
us at 416-599-6009
or
Visit our website for a Free
Trial or Demonstration
Paul Leavoy
416-599-6009 x 283
paul.leavoy@Intelex.com

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9001 a quality odyssey

1. 9001: A Quality Odyssey Paul Leavoy Content Development Specialist Intelex Technologies Inc. All images Public Domain unless otherwise specified.

2. 9001: A Quality Odyssey • Why do we have Quality? • The Problem with Quality • 21st Century Quality o ROI o Business Benefits

3. What’s With Standardization? • Standardization is BORING. • Standardization is essential. • Standardization drives global economic growth.

4. Who’s this Whitworth guy? • Joseph Whitworth is the father of modern quality. • Hundreds of screws. No Standards. • Wild West of screws • Whitworth made standard screw sizes. Mikey, Wythenshawe, Manchester, UK

5. Exchange Begets Standardization • Everyone benefits from exchange. • Exchange needs standards. • 3 essential standards: o Language o Money o Measurement

6. Standards used to be Terrible • Subjective measurements • Standards are good for society. • War is Bad for Society. • War is Good for Standards. • Enter ISO. Marie-Lan Nguyen (2011)

7. Containers Were a Big Deal • Container shipping changed the world. • Container shipping put little boxes into one big box. • Vietnam War. Credit: Stan Shebs • Asia had stuff to trade.

8. Turns Out We Needed Standardization • It doesn’t work without standardization. • Standards wars are bad for standardization. • Betamax is better…but, • The market dictates standards acceptance. • In 1987, ISO 9000 won.

9. What’s Wrong with Quality? • Lots of documents. • Lots of bureaucracy. • Lots of work. • Lots of ROI. The National Archives (2011)

10. 21st Century Quality • Electronic. • Web-based. • Proactive. • Automated. • 80/20 to 20/80

11. ROI of Streamlined QMS • There’s ROI in Quality • Lots of it is soft money, hard to quantify o Scraps, Reworks o Customer relations o Brand Equity o Cost of Poor Quality (COPQ) o NCRs, Defects, Waste • Increasing synergy between regulations and standards.

12. Conclusion • There’s a reason for standards and quality. • Criticisms of quality. • 21st century quality = effective quality.

13. About Us • We develop, implement and support software for: • Quality Management • Environmental, Health and Safety Management • General Business Management. • Established in 1992. • Over 180 employees • Over 700 clients and 500,000 system users

14. Resources o QMS ROI Calculator – contact intelex@intelex.com for more information o “Mitigating Risk and Maximizing Profit with QMS” o “The ROI of Quality: Building the Business Case for ISO 9001 Implementation” o “The Screw that Changed the World”

15. For more information contact us at 416-599-6009 or Visit our website for a Free Trial or Demonstration Paul Leavoy 416-599-6009 x 283 paul.leavoy@Intelex.com

9001 a quality odyssey

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