This document provides 8 tips for rehabilitation clinics to build word of mouth referrals: 1) provide excellent customer service from initial interactions, 2) make patients feel like valued customers, 3) deliver trustworthy and effective care to become referral-worthy, 4) make each patient experience memorable through stories they will share, 5) educate patients to directly refer others, 6) exceed expectations to create smiling patients, 7) ask patients for referrals to family and friends, and 8) express gratitude whenever receiving referrals.

1. 8 TIPS AND HACKS TO
BUILD
WORD OF MOUTH
IN THE REHABILITATION INDUSTRY

2. DON’T KEEP YOUR SERVICES A SECRET

3. WORD OF
MOUTH
Takes You
From Surviving
to Thriving

4. CUSTOMER
SERVICE
From the First
Interaction
Whether by
Phone, In Person
or Your Website

5. MAKE YOUR
PATIENTS FEEL
LIKE REGULARS
Like in Cheers,
Where “Everybody
Knows
Your Name”

6. BE REFERRAL-
WORTHY
Build Trust
Be Honest
Deliver Results

7. BE MEMORABLE
Make Every Moment
Count
Give Them a Story to
Share

8. DIRECT ACCESS
Educate Your Patients

9. EXCEED
EXPECTATIONS
Tiptoe Over the
Expectation Line and
Make Your Patients
Smile

10. ASK!
Ask Your Patients
to Share Their
Experience with
Family, Neighbors
and Friends

11. EXPRESS GRATITUDE
FOR REFERRALS
Make It Special
Whenever You Show
Appreciation

12. DON’T BE A
What Tips Do You
Use To Increase
Your Word of
Mouth?