Body language is an important form of non-verbal communication but gestures and expressions can vary across cultures. For example, nodding means "yes" in most places but "no" in parts of Greece, Bulgaria, and Turkey, while eye contact has different meanings depending on whether you're in the West or parts of Asia and Africa. Sign language uses hand shapes, positions and movements to communicate and differs depending on the country, while Morse code represents letters and numbers using a series of dots and dashes tapped out electronically along cables.
Hands movement Unintentional human gestures such as making an eye rub, a chin rest, a lip touch, a nose itch, a head scratch, an ear scratch, and a finger lock have been given some useful
The document discusses improving communication skills and provides tips for effective communication. It emphasizes that communication is a two-way process and listening is as important as speaking. It recommends practicing communication skills, such as asking open-ended questions, paraphrasing, and seeking to understand before responding. The document also provides guidance on public speaking, such as preparing well, using the AIDA model to structure presentations, and practicing delivery to overcome stage fright.
Hand gestures can have very different meanings across cultures. The speaker provides examples of common gestures and how their meanings vary, such as how a peace sign with the palm facing inward in Australia implies "go screw yourself." It is important to understand the cultural meanings of gestures when traveling internationally to avoid unintended offenses. The document outlines various gestures like thumbs up/down, OK signs, snapping fingers, and more, explaining how their implications differ greatly between regions and can even be considered rude insults. Cross-cultural communication requires awareness of these subtle but important cultural nuances in body language.
The document is a collection of English expressions and their meanings presented in short paragraphs. Each paragraph provides an example sentence using the expression followed by its meaning. There are 41 expressions covered in the document ranging from common phrases like "can you help me?" to idioms like "good riddance to bad rubbish". The purpose is to inform readers about everyday English expressions.
For better or worse, the American workplace is full of idioms, which are used everyday. Here are some idioms you're likely to encounter in the workplace. To help you decipher what they may mean, VanSight has collected a list of some of the most common of them.
Here we will put in plain words so as you can apply them in business environment.
As dreams are our daily experiences, who is not interested to know how and why dreams occur? We generally think that dreams are recollection of immediate and past experiences, repeating in sleep. Well, it is a very general conception; a more scientific enquiry into the theory of dream is too expedient.
This document contains copyright information for VanSight, a division of Synbiz Solutions Pvt Ltd, and provides disclaimers regarding the use of information in the document. It also indicates that the document contains training material related to English, soft skills, or personality development. No other substantive information is included.
Body language is an important form of non-verbal communication but gestures and expressions can vary across cultures. For example, nodding means "yes" in most places but "no" in parts of Greece, Bulgaria, and Turkey, while eye contact has different meanings depending on whether you're in the West or parts of Asia and Africa. Sign language uses hand shapes, positions and movements to communicate and differs depending on the country, while Morse code represents letters and numbers using a series of dots and dashes tapped out electronically along cables.
Hands movement Unintentional human gestures such as making an eye rub, a chin rest, a lip touch, a nose itch, a head scratch, an ear scratch, and a finger lock have been given some useful
The document discusses improving communication skills and provides tips for effective communication. It emphasizes that communication is a two-way process and listening is as important as speaking. It recommends practicing communication skills, such as asking open-ended questions, paraphrasing, and seeking to understand before responding. The document also provides guidance on public speaking, such as preparing well, using the AIDA model to structure presentations, and practicing delivery to overcome stage fright.
Hand gestures can have very different meanings across cultures. The speaker provides examples of common gestures and how their meanings vary, such as how a peace sign with the palm facing inward in Australia implies "go screw yourself." It is important to understand the cultural meanings of gestures when traveling internationally to avoid unintended offenses. The document outlines various gestures like thumbs up/down, OK signs, snapping fingers, and more, explaining how their implications differ greatly between regions and can even be considered rude insults. Cross-cultural communication requires awareness of these subtle but important cultural nuances in body language.
The document is a collection of English expressions and their meanings presented in short paragraphs. Each paragraph provides an example sentence using the expression followed by its meaning. There are 41 expressions covered in the document ranging from common phrases like "can you help me?" to idioms like "good riddance to bad rubbish". The purpose is to inform readers about everyday English expressions.
For better or worse, the American workplace is full of idioms, which are used everyday. Here are some idioms you're likely to encounter in the workplace. To help you decipher what they may mean, VanSight has collected a list of some of the most common of them.
Here we will put in plain words so as you can apply them in business environment.
As dreams are our daily experiences, who is not interested to know how and why dreams occur? We generally think that dreams are recollection of immediate and past experiences, repeating in sleep. Well, it is a very general conception; a more scientific enquiry into the theory of dream is too expedient.
This document contains copyright information for VanSight, a division of Synbiz Solutions Pvt Ltd, and provides disclaimers regarding the use of information in the document. It also indicates that the document contains training material related to English, soft skills, or personality development. No other substantive information is included.
The document summarizes guidelines for call center customer service representatives. It discusses the importance of focusing on the customer, making a good first impression, actively listening, paraphrasing to confirm understanding, being prompt, valuing customers' time, having a sense of urgency, admitting when you don't know an answer but finding the information, and never saying you don't know to the customer. The document also provides instructions for purchasing an instant download of the full presentation on call center customer service basics.
The document provides an overview of customer service basics and techniques. It discusses the importance of understanding what customers want and how to successfully interact with different types of customers. The document also outlines over 50 specific techniques for providing excellent customer service, resolving issues, and ensuring positive customer experiences. The goal is to teach readers how to improve their customer service skills and interactions.
49. When You Want Feedback From The CustomerVansight
The document discusses techniques for obtaining feedback from customers to improve customer service. It provides a dialogue example of a bank employee asking a customer questions about their service experience and satisfaction. The employee offers the customer choices in answering, uses the customer's name, says thank you, and offers to follow up. This shows the customer the bank cares about feedback and will try to make improvements. The document advises that when collecting feedback, businesses must also take action and provide follow up responses, or customers may feel it is disingenuous.
5. When A Customer Demands To Speak With Your SupervisorVansight
The document provides guidance on how to handle customers who demand to speak to a supervisor. It suggests probing questions to understand the customer's concern without taking the bait if they criticize. If the supervisor is available, the employee should briefly explain the situation and then allow the supervisor to take over the interaction, introducing themselves and addressing the issue. Managing these situations properly avoids escalating customer frustration while ensuring their concerns are still heard.
Third set highlights the usage of ‘Simple present tense’; it also teaches to use frequency of adverbs. The spelling rules and pronunciation of most commonly used is explained. Asking information question in simple present tenses with be and do is clarified.
Language shapes the way we think, and determines what we can think about…!!!” Body language comes in clusters of signals and postures, depending on the internal emotions and mental states
Sixteenth set is for ‘Making comparison’; it means statement or estimate of similarities and differences between two things. it can be classified into two parts comparative and superlative; comparative is always between two kind of things and superlative has to the best of everything.
Fourteenth set is on the subject of ‘Nouns and Modifiers’; A word or group of words that describes or limits a verb, noun, adjective, or adverb. Modifiers applied to nouns are adjectives. Modifiers applied to verbs or adjectives are adverbs. It also explains to express quantity all of, one of, none of, every, and indefinite pronouns. Then these presentations give details of subject verb agreement of the sentences.
Twelfth set is all about ‘Modals’; they are auxiliary verbs who only exist in their helping form and do not show tense or number. These verbs are very practical and must be learned through use, here we have explained usage of can, and its pronunciation and creating using can. A number of explanations for in and at place preposition.
Thirteenth set is more about ‘Modals’; here they are detailed further how to form polite questions, ask permission, give instruction, to order, to make it compulsory with help of modals.
Eleventh set further explains ‘Expressing future times’; this goes deeper with words like may might to explain future tense. The difference between maybe and may be is very evidently explained. In addition time clauses are used to prominence to express future tense comprehensibly.
Seventh set is next level in grammar ‘Countable and uncountable noun’; how to tally things which cannot be counted. To use many or few or much or some or little to measure uncountable. Integrating articles into our speech; to learn the when to use f a or an or the and importantly when not to use articles.
Ninth set is to ‘Express past time’; this further gives details of using questions in past time with when, what, what time, where, why and who. The usage of who and whom when to use and how to use; Irregular verbs elaborated with its more difficult words. The usage of time clause before or after in a sentence to say more accurately about past time; and difference in usage of past progressive versus present progressive versus past simple.
Tenth set is for ‘Expressing future times’; this about expressing time (TENSES) in the future. We can also using present progressive to talk about future time this presentation explains that clearly. Telling and making questions on future time with will, ago, a couple of, few.
Eighth set is to ‘Express past time’; this gives details of using was/ were for shaping the sentences while asking questions, to construct negative sentences, the regular verb’s past form and its pronunciation. Apply yesterday, last and ago in sentences to make it more self explanatory. Introduction to irregular verbs’
Sixth set is the next building block which talks about ‘Nouns and Pronouns’. This explains what is the subject and object in a sentence. How a simple sentence with addition of preposition transforms into a complex sentence. Further when adjectives are added the sentences offer additional information about the subject. The singular, plural, irregular and regular nouns’ usage is also explained.
Fifth set further elaborates ‘Talking about present’; it will give details of using it to talk about time and weather. To ask and make questions with how, how many; the major difference in using ‘need’ or ‘want’ in a sentence. Make clear the usage of preposition (place) in everyday situations. How clearly you can furnish address to others without any ambiguity, with help of preposition of place.
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.pptHenry Hollis
The History of NZ 1870-1900.
Making of a Nation.
From the NZ Wars to Liberals,
Richard Seddon, George Grey,
Social Laboratory, New Zealand,
Confiscations, Kotahitanga, Kingitanga, Parliament, Suffrage, Repudiation, Economic Change, Agriculture, Gold Mining, Timber, Flax, Sheep, Dairying,
The document summarizes guidelines for call center customer service representatives. It discusses the importance of focusing on the customer, making a good first impression, actively listening, paraphrasing to confirm understanding, being prompt, valuing customers' time, having a sense of urgency, admitting when you don't know an answer but finding the information, and never saying you don't know to the customer. The document also provides instructions for purchasing an instant download of the full presentation on call center customer service basics.
The document provides an overview of customer service basics and techniques. It discusses the importance of understanding what customers want and how to successfully interact with different types of customers. The document also outlines over 50 specific techniques for providing excellent customer service, resolving issues, and ensuring positive customer experiences. The goal is to teach readers how to improve their customer service skills and interactions.
49. When You Want Feedback From The CustomerVansight
The document discusses techniques for obtaining feedback from customers to improve customer service. It provides a dialogue example of a bank employee asking a customer questions about their service experience and satisfaction. The employee offers the customer choices in answering, uses the customer's name, says thank you, and offers to follow up. This shows the customer the bank cares about feedback and will try to make improvements. The document advises that when collecting feedback, businesses must also take action and provide follow up responses, or customers may feel it is disingenuous.
5. When A Customer Demands To Speak With Your SupervisorVansight
The document provides guidance on how to handle customers who demand to speak to a supervisor. It suggests probing questions to understand the customer's concern without taking the bait if they criticize. If the supervisor is available, the employee should briefly explain the situation and then allow the supervisor to take over the interaction, introducing themselves and addressing the issue. Managing these situations properly avoids escalating customer frustration while ensuring their concerns are still heard.
Third set highlights the usage of ‘Simple present tense’; it also teaches to use frequency of adverbs. The spelling rules and pronunciation of most commonly used is explained. Asking information question in simple present tenses with be and do is clarified.
Language shapes the way we think, and determines what we can think about…!!!” Body language comes in clusters of signals and postures, depending on the internal emotions and mental states
Sixteenth set is for ‘Making comparison’; it means statement or estimate of similarities and differences between two things. it can be classified into two parts comparative and superlative; comparative is always between two kind of things and superlative has to the best of everything.
Fourteenth set is on the subject of ‘Nouns and Modifiers’; A word or group of words that describes or limits a verb, noun, adjective, or adverb. Modifiers applied to nouns are adjectives. Modifiers applied to verbs or adjectives are adverbs. It also explains to express quantity all of, one of, none of, every, and indefinite pronouns. Then these presentations give details of subject verb agreement of the sentences.
Twelfth set is all about ‘Modals’; they are auxiliary verbs who only exist in their helping form and do not show tense or number. These verbs are very practical and must be learned through use, here we have explained usage of can, and its pronunciation and creating using can. A number of explanations for in and at place preposition.
Thirteenth set is more about ‘Modals’; here they are detailed further how to form polite questions, ask permission, give instruction, to order, to make it compulsory with help of modals.
Eleventh set further explains ‘Expressing future times’; this goes deeper with words like may might to explain future tense. The difference between maybe and may be is very evidently explained. In addition time clauses are used to prominence to express future tense comprehensibly.
Seventh set is next level in grammar ‘Countable and uncountable noun’; how to tally things which cannot be counted. To use many or few or much or some or little to measure uncountable. Integrating articles into our speech; to learn the when to use f a or an or the and importantly when not to use articles.
Ninth set is to ‘Express past time’; this further gives details of using questions in past time with when, what, what time, where, why and who. The usage of who and whom when to use and how to use; Irregular verbs elaborated with its more difficult words. The usage of time clause before or after in a sentence to say more accurately about past time; and difference in usage of past progressive versus present progressive versus past simple.
Tenth set is for ‘Expressing future times’; this about expressing time (TENSES) in the future. We can also using present progressive to talk about future time this presentation explains that clearly. Telling and making questions on future time with will, ago, a couple of, few.
Eighth set is to ‘Express past time’; this gives details of using was/ were for shaping the sentences while asking questions, to construct negative sentences, the regular verb’s past form and its pronunciation. Apply yesterday, last and ago in sentences to make it more self explanatory. Introduction to irregular verbs’
Sixth set is the next building block which talks about ‘Nouns and Pronouns’. This explains what is the subject and object in a sentence. How a simple sentence with addition of preposition transforms into a complex sentence. Further when adjectives are added the sentences offer additional information about the subject. The singular, plural, irregular and regular nouns’ usage is also explained.
Fifth set further elaborates ‘Talking about present’; it will give details of using it to talk about time and weather. To ask and make questions with how, how many; the major difference in using ‘need’ or ‘want’ in a sentence. Make clear the usage of preposition (place) in everyday situations. How clearly you can furnish address to others without any ambiguity, with help of preposition of place.
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.pptHenry Hollis
The History of NZ 1870-1900.
Making of a Nation.
From the NZ Wars to Liberals,
Richard Seddon, George Grey,
Social Laboratory, New Zealand,
Confiscations, Kotahitanga, Kingitanga, Parliament, Suffrage, Repudiation, Economic Change, Agriculture, Gold Mining, Timber, Flax, Sheep, Dairying,
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
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This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...TechSoup
Whether you're new to SEO or looking to refine your existing strategies, this webinar will provide you with actionable insights and practical tips to elevate your nonprofit's online presence.
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4. Ways of talking
Paralanguage is the vocal (but nonverbal)
dimension of speech. It refers to the way you say
something, rather than what you say.
By stressing different words in a sentence, you can
change the meaning completely without doing
anything to the structure of it.
Now that looks good on you.
Could you move any slower?
That was some meal.
Is this the face that launched a thousand ships?
4
5. Ways of talking
Rate – speed at which one speaks can have an
effect on the way a message is received. People
speak at rates that vary from 125 words per
minute to 200+ wpm.
Scholars argue that the faster someone speaks the
more competent they seem. However, the listener
may not be able to understand what the speaker is
saying.
Pitch – highness and lowness of the voice. Some
people feel high-pitched voices are not very
pleasant, but low-pitched voices are seen as
insecure or shy.
5