The document discusses key findings from interviewing 293 SaaS founders about consistent growth. It was found that customer success and reducing churn are undervalued but biggest contributors to growth. However, achieving consistent growth requires a lot of persistence, manpower and money. The document then provides a 4-step checklist to determine if one is on the path to sustainable growth, noting that if not, 74% of SaaS businesses shut down each year. It offers to share a tried-and-tested method for ensuring customer success and reducing churn.