This document summarizes key points from Chapter 1 of the textbook "Introduction to Management 11e" by John Schermerhorn. It discusses the challenges of working in today's environment, such as managing talent, technology, globalization, ethics and diversity. It defines what organizations are, how they create value, and changes in the modern workplace. It explains the roles and levels of managers, and the four functions of management: planning, organizing, leading and controlling. It also discusses how managers develop essential skills and competencies through continuous learning.