The document outlines seven key points for providing extreme customer service, emphasizing the importance of enthusiasm, focus, genuine niceness, strong last impressions, active listening, professionalism through attire, and maintaining a clean environment. It is based on John Di Lemme's best-selling books and includes promotional offers for accessing more of his materials. The author encourages adopting these strategies to enhance client relationships and significantly increase business revenue.

1. *7* Quick Points on How to Provide
Extreme Customer Service
John Di Lemme

2. This presentation’s teaching is based off of
two of my best-selling books, 177
Motivational Success Quotes to Live the
Championship Life and 17 Highly-Guarded
Strategies to Close Every Sale Guaranteed
Plus How to Combat the Fear of Closing.

3. You can get these books for FREE and
follow along with the teaching by going to
www.177Quotes.com and
www.HowToCloseMoreSales.com.

5. PLUS…
This presentation is a chapter of one of my
upcoming books…
How would you like to receive *3* BONUS chapters
from my forthcoming book? To receive those
chapters, contact my Director of Communications,
Yonna at Yonna@LifestyleFreedomClub.com. You
can also call or text (561) 847-3467 to grab a hold of
the chapters…

6. Point #1 of the *7* Quick Points
on How to Provide Extreme

7. Your Client Doesn't Care if You are
Having a Bad Day
This point is based off of quote #133,
“Enthusiasm is a rare trait for a
failure", from my book, 177
Motivational Success Quotes.

8. Your clients are looking for the best day
ever because of the experience they will
have with you. People want to feel
awesome, it’s just a fact!
How enthusiastic are you about your
client’s experience?

9. No matter what kind of day you’re having,
your client should think you’re having the
best day of your life. They should expect
you to make them feel the same!

10. Providing extreme customer service begins
with your attitude. Your attitude should be
entirely positive and focused on
excitement!
Your clients have to leave you feeling better
than they did before they did business with
you.

11. Point #2 of the *7* Quick Points
on How to Provide Extreme

12. This point is based off of quote #73,
"Focus eliminates confusion", from
my book, 177 Motivational
Success Quotes.
Look Up

13. You have to solely focus on your clients.
Get off of your smartphone; just put it
down! Pay attention and make eye contact
with everyone you come into contact with.
Focus is felt through communication.

14. Is your communication focused? Can your
clients feel your focus? They should feel
appreciated, important, and respected.
When you focus on your clients, it will
eliminate any confusion they may have
regarding your business. If they feel your
focus, it will deepen your relationship.

15. Your employees also have to have
undistracted focus on your clients. Their
phones and other distractions should be
put in their lockers or in your back office
areas.
This is a no questions asked policy; just ask
the Ritz Carlton or my team members.

16. Paying attention is the number one
way to make your clients feel special!

17. Point #3 of the *7* Quick Points
on How to Provide Extreme

18. It’s FREE to be Nice to People and
to Truly Mean It!
This point is based off of strategy #3,
"Never Prejudge", from my book, 17
Highly-Guarded Strategies.

19. Your mind conversation creates your
mouth conversation; Meaning, you will
speak whatever you’re thinking. You can’t
think about how much someone is able to
invest in you because you may talk
yourself out of your miracle!

20. You can never prejudge a potential client!
When you’re not nice to someone, you’re
prejudging them.
Yes, you should be absolutely genuine and
sincere with your clients and potential clients.

21. It’s simple, common sense to be nice and
pay attention to people. Having a nice
attitude is a way of respecting those you
come into contact with.
If you want people to respect you and your
business, you have to respect others first.

22. Just to remind you, this presentation’s
teaching is based off of two of my best-selling
books, 177 Motivational Success Quotes to
Live the Championship Life and 17 Highly-
Guarded Strategies to Close Every Sale
Guaranteed Plus How to Combat the Fear of
Closing.

23. Remember, you can get those books for
FREE and follow along with this teaching
by going to www.177Quotes.com and
www.HowToCloseMoreSales.com.

25. PLUS…
I mentioned before that this presentation is a
chapter of one of my upcoming books…
I would love to give you *3* BONUS chapters from
my forthcoming book!
To receive those chapters, contact my Director of
Communications, Yonna at
Yonna@LifestyleFreedomClub.com. You can also
call or text (561) 847-3467 to grab a hold of the
chapters…

26. Point #4 of the *7* Quick Points
on How to Provide Extreme

27. Always MAX OUT The Last Impression
This point is based off of quote #141,
"Preparation builds confidence”, from my book,
177 Motivational Success Quotes
and
This point is also based off of strategy #2,
"Always Be Opening", from my book, 17
Highly-Guarded Strategies to Close Every Sale.

28. Before hanging up with your client, ask
them if there is anything else you can do
for them. When you’re face-to-face with
your clients, you should have a huge smile
and thank them for their business.

29. You have to max out your last impression by
even letting your clients know that you will
see them again soon! Saying this leaves the
door open and allows anticipation for them
to do business with you again soon!
Always speak your future relationship into
existence. Never say “goodbye”!

30. This is a huge point that most people
never do! It’s too easy to royally mess
up the last impression so be sure to
hone in on this point.

31. Point #5 of the *7* Quick Points
on How to Provide Extreme

32. Always LISTEN MORE and TALK LESS
This point is based off of strategy #13,
"Actively Listen", (keyword “Active”), from
my book, 17 Highly-Guarded Strategies to
Close Every Sale Guaranteed.

33. Let me say it again...Make your client feel special
because they are talking more and you are
LASER FOCUSED, paying attention to them.
Your clients can hear you paying attention to
them when you make an offer by starting off
saying, “Based upon what I’m hearing you say…”

34. I’m known for saying, “The more you learn,
the more you earn”. It’s simple. When you
listen to what your clients are saying, you’re
learning about their needs and/or wants.

35. Recommend a product a product based
upon everything they share with you.
That’s how you earn more! Just talk less
and listen more!

36. Point #6 of the *7* Quick Points
on How to Provide Extreme

37. Always Wear Nametags
This point is based off of strategy
#4, "Dress for Success", from my
book, 17 Highly-Guarded
Strategies to Close Every Sale.

38. No one should ever question your name when
they meet you at your place of business. You
and everyone on your team has to wear a
nametag.

39. How frustrating is it to walk into a business
and question who actually works there?
Nametags eliminate this confusion.
Wearing a nametag is part of dressing for
success.

40. You and your associates should always be
dressed for success from head to toe.
Dressing for success not only builds your
confidence, but it builds your client’s
confidence in you as well!

41. Your clients will absolutely
appreciate your professional attire.

42. Point #7 of the *7* Quick Points
on How to Provide Extreme

43. Make Your Environment Crystal Clean
This point is based off of quote #100,
"What you do behind the scenes,
predicts your scenery”, from my book,
177 Motivational Success Quotes.

44. Inside of the word “scenery” is “see”. What
are your clients seeing? Your environment
should be crystal clean like Disney and the
Ritz Carlton. Yes, crystal clean!

45. Take a walk around your place of business
and notice everything that your clients
would notice when they come in. Your
surroundings have to be cleaned up. You
environment can never be too clean!

46. Again, this teaching was based off of two
my best-selling books, 177 Motivational
Success Quotes to Live the Championship
Life and 17 Highly-Guarded Strategies to
Close Every Sale Guaranteed Plus How to
Combat the Fear of Closing…

47. Get those books for FREE by going to
www.177Quotes.com and
www.HowToCloseMoreSales.com.

49. PLUS…
Remember, this presentation is a chapter of one of
my upcoming books…
I would love for you to have *3* BONUS chapters
from my forthcoming book!
To receive those chapters, contact my Director of
Communications, Yonna at
Yonna@LifestyleFreedomClub.com. You can also
call or text (561) 847-3467 to grab a hold of the
chapters…

50. Now, I’m so excited about the
success of my Coaching Students!
The next few slides are a letter to
you from one of my top students,
Carol Grant…
Enjoy!

51. To Whom It May Concern,
My name is Carol Grant, and I am an attorney in
South Florida. I have been an attorney for over
17 years, and before I met John Di Lemme, I was
just spinning my wheels going around in circles
without any growth in my career. I had no goals
or direction. But all that changed when I met
John in February 2012…

52. At that time, I had less than a handful of
clients and my law practice was nearly
nonexistent. As a direct result of coaching with
John and being a member of his Inner Circle
Champion Mastermind club, I have a thriving
law practice. I now have an office with three
team members, and last year my revenue grew
by almost 50%...

53. Time is your greatest asset so do not waste
one more minute trying to figure it out on
your own. You can’t do it by yourself! I know
I couldn’t. I highly recommend that you step
out in faith and hire John as your Strategic
Business Coach. I know I’m glad that I did
and you will be too. – Carol Grant, Elite
Coaching Student, Florida

54. Carol Grant, Elite Coaching Student, Florida

55. My motivational and marketing teachings are
proven to generate millions of dollars for
entrepreneurs and business professionals
worldwide!
To use my materials or interview me personally,
contact my Director of Communications, Yonna,
at Yonna@LifestyleFreedomClub.com...
You can also call or text (561) 847-3467 to
directly speak with a member of my team.

56. Thank you for watching this
presentation, *7* Quick Points on
How to Provide Extreme Customer
Service. I guarantee that if you
implement these seven points and
bring focused, extreme customer
service into your systems in your
business, your revenue will
EXPLODE!

57. Check out my social media pages for daily
marketing and motivational tips and
videos!
@JohnDiLemme
@JohnDiLemme
@John_Di_Lemme
FiredUpChamp
@JohnDiLemme John Di Lemme