The 6 questions that everyone must ask their staff ASAP. Management needs to change. No one should be using the models that worked 20 years ago.

2. Alex Beraskow
 Management evangelist
 Business person of the year
(Ottawa)
 Veteran management
consultant - 3 decades
 Founded and sold 3
management consulting
companies – to international
firms
 Established IT/net
 Company of the year
 50 Best managed
 Best workplaces
 Alex Beraskow Consulting
(ABC)

5. Do we need more
models/theory?

6. Contribution/Effort
Performance
Create ValueIdentify staff on a 4
quadrant grid
 #1: keep up the good work
 #2: examine why results are not
commensurate with effort
 #3: can a bigger contribution be
made?
 #4: examine alternatives





7. What are they doing?
Level Type
1 Participant Counting acorns?
2 Stakeholder Seeing the trees?
3 Shareholder Managing the forest?
1. Creating Value
2. Doing the right job right
Performance Paradigm

8. 1. What do you own?
2. Who are your clients?
3. Is there critical collaboration?
4. Are the vectors aligned?
5. Passion or drama?
6. What does success look like?

12. Q2. Who are your
clients?
Clients
 Expect service to a
standard
 With a positive attitude
 To act in clients interest first
 Have the right thing done
right
 Service provider is
accountable
 Service provider is
responsible
Boss
 Knows almost everything
 Command & control style
 Controls relationships
 Be responsible – the buck
stops here
 Be accountable
 Be the authority
 Directs subordinates
 Defines tasks
versus

14. Q3. Is there critical
collaboration?
Collaboration
 Trusted dialogue
 Sharing
 Consultative
 Hard on issues, soft on
people,
 Respectful
 Speak truth to power
 Active listening
 Ownership of the outcome
not the proposal
Critical thinking
 Based on rational
arguments
 Challenge argument
& assumptions
 Systems approach
 Analyse, synthesize,
evaluate
 Evidence based
CriticalCollaboration

15. 1. Create value
2. Own the culture – values
and beliefs
3. Empower your team –
contribution
4. Create winning conditions

19. drama passion
emotion theatrics commitment
role acting doing
result manipulate inspire
perception mimic authentic

23. alex.beraskow@bell.net
@beraskow
#6ASAPquestions