5th INTERNATIONAL CONGRESS ON HEALTHCARE AND HOSPITAL MANAGEMENT “Innovation in Healthcare Services, Lean Management and Technological Developments” 10 -13 December 2014 www.hsyk-antalya.org Spice Hotels & SPA, Belek, Antalya

1. 5th INTERNATIONAL CONGRESS ON
HEALTHCARE AND HOSPITAL
MANAGEMENT
“Innovation in Healthcare Services, Lean Management and Technological
Developments”
10 -13 December 2014
www.hsyk-antalya.org
Spice Hotels & SPA, Belek, Antalya
Someofthetopicswhichwillbediscussedinthecongress;
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Lean Management in Healthcare Institutions
Technological Advancements in Health Care
Healthcare Management,
Financial Management in Healthcare Institutions
Health Program Development
Hospital Organization and Management
Marketing in Health Services,
Strategic Management in Healthcare Institutions
Human Resource Management
Health Policies
Healthcare Legislation and Ethics
Healthcare Information Systems (Health Informatics)
Health Reforms
Health Economics
Estimation Methods in Health Management
Public Relations in Healthcare
Health and Social Security Systems, Health Insurance
Health Communication.
Medical Tourism
1. ANNOUNCEMENT
IMPORTANTDATES
Deadline for abstract and poster submission : 05 November 2014
Abstract Acceptance Announcement
Congress Full Programme Announcement
Congress Registration
: 10 November 2014
: 15 November 2014
: 10 December 2014
Organisation

2. DÜNYA KONGRE TURİZM ORGANİZASYON LTD. ŞTİ.
Mustafa Kemal Neighborhood. Barış Site 2100 str.. N:29 06800 Çankaya- ANKARA Tel :
0 312 467 14 24- 419 86 50 Fax: 0 312 419 86 49
e-mail: info@dunyacongress.com kayit@dunyacongress.com
FROM THE CONGRESS CHAIRS
Today, strategic and managerial aspects of health are in a radical restructuring. This restructuring stems from different structural
and demographic requirements such as aging population, new pathologies and the impact of technologies , increase in people’s healthcare
claims, removal of inefficiencies in the design and operation of national healthcare systems. In this context, innovation has a vital importance
for the health sector..Innovation and progress in the health sector directly affects the human life and quality of life. The demand for better
quality health care increases with a higher income level. Health expenditures that rise with the demand for health care bring a need for
controlling the costs and improving efficiency in health services. Innovative products and processes that come with the developing
technologies improve early diagnosis and treatment capabilities that pre-empt future costs and hence improve overall efficiency of the health
services in the long run.
Within this context , lean management which is the most effective method of increasing efficiency in hospitals, is a management process that
includes continuous improvement targets aiming at using the wisely with the participation of the employees, quality improvement, and cost
reduction. Lean management aims at integrated efforts and targets in hospital strategy and vision, and includes creating a lean culture with
the participation of all employees and leaders, going beyond just the use of techniques. A lean hospitals , success and clinical excellence is not
just technology , but also came from the employee involvement and operational excellence knows that . Lean hospitals are aware of the fact
that the way to the success is paved not only through the new technologies and clinical excellence, but also through the participation
of the workers and management excellence. Lean hospitals help the stakeholders understand that new technologies and new areas of
spending money is not the only way to show their determination to serve the community. Therefore, the main theme of the Fifth International
Congress on Hospital and Healthcare Services Management will be "Innovation in Health Care, Lean Management and Technological
Developments".
In collaboration with The American Institute for Healthcare Quality (AIHQ), the Society of Healthcare Academicians, and with the support of
many associations and organizations within the sector, you are invited to upcoming Fifth International Hospital and Healthcare
Management
Congress for your abstracts and poster presentations.
Congress will take place in Antalya on December 10 to 13 with the participation of many international institutions representatives and experts.
The purpose of the congress is to create an atmosphere in which healthcare professionals both from Turkey and abroad will discuss the issues
related to provision of health services worldwide and primarily in Turkey. The congress will assist the participants in understanding,
developing and implementing innovative programs in their organizations and prepare them for future professional challenges.
Fifth International Hospital and Healthcare Management Congress will assist you as health managers, and as industry-leading leaders, that the
solutions which guarantees the future through new management methods like lean management, effective and new management skills,
strategic management and principles and important human resource capacity. During the congress, the components of lean management in
health care organizations, its enforceability in our institutions and steps to be taken to follow technological innovations, sample practices
will be discussed with your contributions through oral and poster presentations and workshops. Moreover in the congress, different aspects
including needed responsibilities in health management, from health economics, patient flow to health tourism, and from quality
and accreditation systems, to new and contemporary forms of governance will be discussed.
This congress will provide its attendants:
• To have practical ideas to increase the efficiency and effectiveness of the Health Institutions,
• To provide knowledge and suggestions improving the level of consciousness and awareness of the health problems and solutions for
each level of health workers and community members who benefit from health services,
• To provide knowledge and skills which will create a cooperation and coordination among Health managers and specialists and
other segments of society, to share the knowledge and experience developed worldwide in health and hospital management.
In the Fifth Hospital and Health Services Management Congress (www.hsyk-antalya.org), almost 20 separate topics listed below such as the
management aspect of healthcare sector, knowledge management and information technologies will be discussed in plenary and concurrent
sessions. About 40 outstanding speakers ranging from academic, public and private sector practitioners, to scientists, specialists will
participate in the congress which will happen in Antalya, on December 10-13, and the relevant knowledge related to the topic in a
national and an international scale will be discussed, and also it will create an encouraging platform to realize and use applicable suggestions
in real life.
Some of the topics which will be discussed in the congress;
•Lean Management in Healthcare Institutions
•Technological Advancements in Health Care
•Healthcare Management,
•Financial Management in Healthcare Institutions
•Health Program Development
•Hospital Organization and Management
•Marketing in Health Services,
•Strategic Management in Healthcare Institutions
•Human Resource Management
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•
•
•
•
•
•
•
•
Healthcare Legislation and Ethics
Healthcare Information Systems (Health Informatics)
Health Reforms
Health Economics
Estimation Methods in Health Management
Public Relations in Healthcare
Health and Social Security Systems, Health Insurance
Health Communication.
Medical Tourism

3. •Health Policies
As co-chairs of the Congress, we hope that you will join us in the congress which will happen in Antalya and which we believe that will
contribute to raise awareness in our society’s health problems and solutions and to raise awareness related to health issues.
We are honored to welcome you in December.
Best Regards,
Prof. Dr. Seval AKGÜN Prof Dr. A.F. Al ASSAF
SCIENTIFICCOMMITTEE

4. • Prof. Dr. Seval AKGÜN MD, PhD, CONGRESS CHAIR, Director, Health Academician Society , Chief Quality
Officer, Baskent University Hospitals Network, Professor, Baskent and St. John International University,
ITALY/TURKEY
• Prof. Dr. AL AL-ASSAF, CONGRESS VICE-CHAIR, American Institute For Health Care Quality, USA
• Prof. Dr. Abdella Abaddi, Professor and Chief of Oncology, Jordan University Hospital, Amman, JORDAN
• Prof. Dr. Allen Meadors, Chancellor, St. John International University, Turin, ITALY
• Prof. Dr. Bakr NOUR Weil Cornel University , New York, USA
• Prof. Khalid Al-Aiban, Vice Dean, College of Busoness Administration, King Saud University, Riyadh,
Saudi Arabia
• Prof. Dr. Robert Broyles, University Of Oklahoma, College Of Public Health, Director, Department Of
Health Administration And Health Policy, USA
• Prof. Dr. Viera Rusnakova, Professor, Faculty of Health Care and Social Work, SLOVAK REPUBLIC
• Prof. Dr. Yannis Skalkidis, Assistant Professor of Surgery – Medical Informatics at the Athens University
Medical School, GREECE
• Prof. Dr. Zarema Obradovic,Ministry of Health, Sarajevo Institute of Public Health, BOSNIA&
HERZEGOVINA
• Prof. Dr. Çağatay Güler, Hacettepe University Faculty of Medicine, TURKEY
• Prof. Dr. Erdal Akalın, Turkish Internal Medicine Speciality Association, TURKEY
• Prof. Dr. Haydar Sur, Vice-President, Bruni University, TURKEY
• Prof. Dr. Hesham Negm, Cairo University, School of Medicine, EGYPT
• Prof. Dr. İsmail Üstel,Freelance Consultant, TURKEY
• Prof. Dr. Martin Rusnak, Scholar, Int. Neurotrauma Research Organization, AUSTRIA, professor, Faculty of
Health Care and SocialWork, SLOVAK REPUBLIC
• Prof. Dr. Mustafa Kemal Balcı, Akdeniz University, School ofMedicine, TURKEY
• Prof. Dr. Nevzat Kahveci, Uludağ University School of Medicine, Department of Physiology, TURKEY
• Prof. Dr. Oliver Razum, Dean, Bielefeld University School of Public Health, GERMANY
• Prof. Dr. Osman Saka, Akdeniz University, Faculty of Medicine, TURKEY
• Assoc. Prof. Yaman Zorlutuna.MD, Bayındır Health Group, TURKEY
• Associate Prof. Dr. Ali M. Al Shehri, MD, FRCGP, AACHE, MFPH , President, Saudi Association for Public
Health, Chairman, Community & Environmental Health , Associate Professor, College ofMedicine,College of
Public Health and Health Informatics, King Saud bin Abdulaziz University for Health Sciences, Kingdom of
SAUDI ARABIA
• Assistant Prof. Dr. Birkan Tapan, İstanbul Bilim University, İstanbul, TURKEY
• Assistant Prof. Dr. Haluk Özsari, Coordinator, Istanbul University Hospitals, Adviser to the Chancellor,
TURKEY
• Dr. Antonio Chiarenza, Coordinator, WHO-HPH Task Force On MFCCH Regional HPH Network Of Emilia
,Leader OF HPH-TFMFCCH HPH Regional Network Of Emilia-Romagna, ITALY
• Dr. Arild Aambo, Senior advisor, NAKMI, Oslo University hospital HF, Ullevaal Hospital, NORWAY
• Dr. Bülent Kutluca,Turkish Grand National Assembly, TURKEY
• Dr. Dina Baroudi, Quality and Patient Safety Director, Mohamad Saleh Basharahil Hospital,
Makkah,SAUDI ARABIA
• Dr. Abdallah Eddaal, CEO, Mohamad Saleh Basharahil Hospital, Makkah,Kingdom of SAUDI ARABIA
• Dr. Khaled AL-HUSSEIN Director General, Medical Referrals, Ministry of Health, SAUDİ ARABİA
• Dr. Khalid Eskander, Saudi Arabia/Ministry of Health / Saudi Babtain Cardiac Center, Chief Medical
Officer, SAUDI ARABIA
• Dr. Maimunah HamiMinistry of Health , Kuala Lumpur, MALAYSIA
• Dr. Moza Al-Ishaq-Ph.D, MSc, DipIC,DipHM,RN,BSN, Hamad
• Dr. Rashid bin Khalfan Al Abri, Director, Quality & Development Directorate, Sultan Qaboos University
Hospital, SULTANATE OF OMAN
• Specialist Ali Arslanoğlu, Gölcük Military Hospital, TURKEY
• Specialist Fatih Orhan, GATA Military Hospital, Instructor, TURKEY
• Specialist Güler Çakmak, EOQ International Auditor, Instructor, Academic Member , Arel Uni. Arelsem,
TURKEY
• Specialist Physicians Rana Güven,Director, Occupational Health Department, Ministry of Labour, Ankara,
TURKEY
• Specialist Süleyman Yilmaz, COO, Safety Officer, Private Optimed Hospital, TURKEY

5. Congress Outline Program
10December2014-Wednesday
13:00 REGISTRATION
18:00 – 21:00 OPENING CEREMONY, WELCOME RECEPTION
11December2014-Thursday
9:00 – 10:00 Session 1
Opening Ceremony
And Introduction of
Congress
Proceeding
10:00 -10:45 Opening Plenary
Presentation
Hall 1
11:00 – 12:30 Plenary Presentation
2
12:30 – 14:00 Lunch
14:00 – 15:30 Concurrent Sessions 1
Session 1.1, Hall 1 INNOVATIVE APPROACHES IN HUMAN RESOURCES MANAGEMENT AND
Session 1.2, Hall 2 HEALTH INFORMATION SYSTEMS AND TECHNOLOGICAL ADVANCES
Session 1.3, Hall 3 RISK ASSESSMENT AND MANAGEMENT IN HEALTHCARE ORGANIZATIONS
Concurrent Sessions 2
Session 2.1, Hall 1 MANAGEMENT OF FACILITY AND HEALTHCARE TECHNOLOGY IN
Session 2.2, Hall 2 MEDICALTOURISM
Session 2.3, Hall 3 GLOBAL BUDGET; FINANCING, PLANNING, INSURING AND SPENDING IN
15:30 – 15:45 Break
15:45 – 17:00 Plenary Presentation
3
Hall 1
12December2014 ---Friday
09:00 - 10:00 Hall I / Plenary
Presentation
4:
Prof. Dr. Seval AKGÜN MD, PhD, CONGRESS CHAIR
Director, Health Academician Society , Chief Quality Officer , Baskent University Hospitals
Network, Professor, Baskent and St. John International University, ITALY/TURKEY
Prof. Dr. AL AL-ASSAF MD, MPH, CONGRESS-VICE- CHAIR
American Institute For Health Care Quality, USA
Representative from Turkish Ministry of Health, TURKEY
LEAN MANAGEMENT IN HEALTH CARE
INNOVATIVE AND TECHNOLOGICAL ADVANCES IN HEALTHCARE
PATIENT SAFETY,
HEALTHCARE
HEALTHCARE
INNOVATION IN HEALTH "HEALTH VISION" IN THE WORLD AND IN TURKEY
10:00 – 10:30 BREAK
10:30 – 12:30 CONCURRENT SESSIONS 3
Session 3.1, Hall 1 MEDICAL LAW, MALPRACTICE, MEDICAL ERRORS,
Session 3.2, Hall 2 PATIENT-CENTERED CARE, ACCREDITATİON AND ALTERNATIVE
Session 3.3, Hall 3 RESOURCE MANAGEMENT IN HEALTH CARE
12:30 – 14:00 LUNCH
14:00 – 15:30 CONCURRENT SESSIONS 4
Session 4.1, Hall 1 PATIENT AND EMPLOYEE SAFETY, OCCUPATIONAL HEALTH LAW, ADVANCES
Session 4.2, Hall 2 ACHIEVING A COMPETITIVE EDGE TOWARDS MEDICAL TOURISM
Session 4.3, Hall 3 PROJECT MANAGEMENT IN HEALTHCARE
15:30 – 15:45 BREAK
15:45 – 17:00 Plenary Presentation
5
Hall 1
20:00 – Gala Dinner
13December2014–Saturday
09:00 - 10:00 Hall I Plenary
Presentation
6:
LEADERSHİP ROLE ON PERFORMANCE MANAGEMENT
QUALITY MANAGEMENT SYSTEMS IN HEALTH CARE
AND IMPLEMENTATIONS-QUESTIONS AND ANSWERS
METHODS FOR INSTITUTIONAL PERFORMANCE ASSESSMENT IN HEALTH
CARE- -BALANCE SCORE-CARD and ACCOUNTABLE CARE
ORGANIZATIONS
GLOBAL ISSUES İN PUBLİC HEALTH ADMİNİSTRATİON AND MANAGEMENT
10:00 – 10:15 Break
10:15 – 11:45 Concurrent Sessions 5
Session 5.1, Hall 1 STRATEGIC MANAGEMENT IN HEALTHCARE INSTITUTIONS-HUMAN
RESOURCES MANAGEMENT
Session 5.2, Hall 2 FİNANCİNG, PLANNİNG, İNSURİNG AND SPENDİNG İN HEALTHCARE

6. Session 5.3, Hall 3 COMPARATIVE HEALTH CARE SYSTEMS
11:45 – 12:00 Conference Close Closing Ceremony Adjourn
Prof. Dr. Seval AKGÜN MD, PhD, CONGRESS CHAIR
Director, Health Academician Society , Chief Quality Officer , Baskent University Hospitals
Network, Professor, Baskent and St. John International University, ITALY/TURKEY
Prof. Dr. AL AL-ASSAF, CONGRESS-VICE-CHAIR
Quality, USA
GENERAL INFORMATION
American Institute For Health Care
5th INTERNATIONAL CONGRESS ON HEALTHCARE SERVICES AND HOSPITAL
MANAGEMENT
Main theme “Innovation in Healthcare, Lean Management and Technological Developments”
Place Spice Hotels & SPA, Belek, ANTALYA /TURKEY
Date 10-13 December 2014
PROF. DR. SEVAL AKGÜN, TURKEY, (Chair)
Congress Chairs
PROF. DR. A.F. Al ASSAF (Co-Chair)
HCAS- HEALTH CARE ACADEMICIAN SOCIETY, TURKEY
AIQH - American Institute of Quality in Healthcare
Congress Secretary Müzeyyen BAYDOĞRUL / muzeyyen@dunyacongress.com
Web Address www.hsyk-antalya.org
Mustafa ÇAKMAK, TÜRKİYE,
(Head), Mahmut ÇAVUŞ, TÜRKİYE,
(Member)
Uzm. Ali ARSLANOĞLU, TÜRKIYE
(Member)
The title of the
congress
Organizing Institutions
Organizing
Committee
Uzm. Fatih ORHAN, TÜRKIYE (Member)
MAG. FRITZ RACHER, FAIRWELL, AUSTRIA (Member)
RULES TO BE CONSIDERED WHILE SENDING THE ABSTRACTS
TITLE: Title length should not exceed two lines, and must be written all in capital letters .
AUTHORS: Author names should be written without specifying the exact title; name should be written as: last name, first name and
institution / city / country; and the name of the author presenting the paper should be underlined.
FORMAT : Abstracts should be sent via e-mail. (Microsoft Word files)
When saving the file, the Author's last name should be used as a name of the file. There should be no abbreviations while creating
the file name. The text should be arranged as Title / Author / Organization / Objectives / Methods / Results / Conclusions ( 21X 30 cm )
.One A4 page should be used for one abstract summary.
ABSTRACT: Abstract should include all work.
OBJECTIVE(S): Purpose of the project should be explained.
METHOD: Method of the study used should be explained briefly.
RESULTS: Results should be summarized and sufficient evidence should be presented.
CONCLUSION: The main results/outcomes should be stated.
Posters: Posters should be 70 cm wide and 90 cm tall. Posters should be arranged to be readable from a distance of at least 1 meter
Main Them : “Innovation in Healthcare, Lean Management and Technological Developments”
Abstracts : Abstracts, both in English and Turkish, can be submitted online through the website or can be sent to
the e-mail addresses muzeyyen@dunyacongress.com or info@dunyacongress.com. The accepted abstracts will be announced
through congress website.
Congress Language : Turkish and English. There will be simultaneous translation during the congress.
Registration and Consultation : Registration and help desk will be open in 10 December 2014 at 8.00 am in Spice SPA
Hotels’ Congress Center and will be open during the congress scientific activities..
Invitation Letter and Permission : The invitation letter will be sent to the participants who have completed their registration, if
they ask for it. This document just helps the participant to get the permission from his/her institution, and it doesn’t provide any financial
support for the participant.
Congress Registration : The ones who want to participate the congress’ scientific sessions as a speaker, participant with
paper, accompanying person or product promoter should register for the congress as well.
The registration can be made online before the congress through the website www.hsyk-antalya.org, through the e-mail address
kayit@dunyacongress.com, or by calling the given phone numbers 0 312 467 14 24 and 419 86 50, or in the congress avenue.

7. Congress Registration and Education Prices Prices, Per Person
SingleRoom (10-13 December2014) 650 EURO
DoubleorTripleRoom( Per Person) (10-13 December 2014) 545 EURO
Accompanying Person (Cannot attend the education) ( 10-13 December 2014) 300 EURO
Participant without accommodation (11-13 December 2014) 385 EURO
Student, and abstract submission discount (10-13 December 2014) % 15
CONGRESS SECRETARY REGISTRATION-ACCOMMODATION INTERNATIONAL AFFAIRS
Müzeyyen BAYDOĞRUL
muzeyyen@dunyacongress.com
0507.291 59 49
Havva ÇAKMAK
kayit@dunyacongress.com
0545.231 31 00 – +90.312.419 86 50
Özgül BAŞARAN
dunyacongress@gmail.com
00.90.312.467 14 24
DÜNYA KONGRE TURİZM ORGANİZASYON LTD. ŞTİ.
Mustafa Kemal Mah. Barış Sitesi 2100 sk. N:29 06800 Çankaya- ANKARA Tel :
0 312 467 14 24- 419 86 50 Fax: 0 312 419 86 49
e-mail: info@dunyacongress.com kayit@dunyacongress.com

8. SPICE HOTELS & SPA
İskele Mevki Belek / ANTALYA
http://www.spice.com.tr
TOGETINTOUCH
Congress Secretary Registration and
Accommodation
International Affairs
Müzeyyen BAYDOĞRUL
muzeyyen@dunyacongress.co
m
0507.291 59 49
Havva ÇAKMAK
kayit@dunyacongress.com
0545.231 31 00 – +90.312.419
86 50
Özgül BAŞARAN
dunyacongress@gmail.com
00.90.312.467 14 24
DÜNYA KONGRE TURİZM ORGANİZASYON LTD. ŞTİ.
Mustafa Kemal Mah. Barış Sitesi 2100 sk. N:29 06800 Çankaya - ANKARA
Tel : 0 312 467 14 24- 419 86 50 Fax: 0 312 419 86 49
e-mail: info@dunyacongress.com kayit@dunyacongress.com