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5S Kaizen Para Sa Kinabu-Kaizen.pdf
- 1. JUNE 27, 2019 MAG-KAIZEN PARA SA KINABU-KAIZEN Quality Workplace Standards PERLITA S. SILVEDERIO, CESO V Parole and Probation Administration National Capital Region
- 2. TO BE ADOPTED OF ALL THE OFFICIALS AND EMPLOYEES IN THE CENTRAL, REGIONAL AND FIELD OFFICES BEGINNING JULY 1, 2019 AS PER PPA MEMORANDUM ORDER NO. 15, S. 2019 5S Good Housekeeping Practices
- 4. AREA: Public Affairs and Complaints Desk and Guard Post COMPONENTS: TABLES CHAIRS CABINET COMPUTER PRINTER (WHEN NEEDED
- 5. STANDARDS Table and chair must be provided for the PACD officer of the day and the guard. At least two (2) visitors chairs should be provided for the use of the public. Provision of the customer feedback form and appropriate drop box. Availability of office supplies such as logbook, pen, pencil, stapler, paper clips and forms. Provision of visitor’s ID for the use of the guard. Provision of IED materials about DOJ-PPA. The desk for the PACD and the guard should be properly labelled.
- 7. STANDARDS Lobby must be kept stain-free, dry and free from dust and obstructions which may cause accidents. Well-lighted and ventilated. Plants, paintings and other displays should be arranged in an orderly fashion. TV for information may be provided. Directional signs must be clear, visible and understandable. Postings may only be done on the bulletin board and no unnecessary posting may be made on walls and other surrounding areas. Broken floor tiles should be replaced at once. During cleaning hours, appropriate signages must be placed in order to prevent accident.
- 8. VISITOR'S CHAIRS AND/OR BENCH COMPONENTS AREA: VISITOR'S RECEPTION AREA
- 9. STANDARDS Provision of comfortable visitor’s chairs and/or bench Area must be kept clean, dry and free from dust and obstruction Area must be well lighted and ventilated Sleeping on benches is prohibited Provision of water and cups for the visitors TV may be provided Reading materials may be provided Area must be PWD and SC friendly
- 11. STANDARDS Parking lines should be clear and visible. Driveway should be clear of obstructions in case of emergency. Provision of PWD parking slot. Signages and directional signs should be clear, visible and understandable. Cleanliness must be maintained at all times.
- 12. AREA: COMFORT ROOMS COMPONENTS: LAVATORY TOILET BOWL BIDET FLOOR DRAIN WATER-FREE URINALS FOR MEN EXHAUST FANS HAND DRYER FIRE EXTINGUISHER
- 13. STANDARDS Floor and walls must be kept clean, dry and stain-free The entire CR must be free from foul odor, well ventilated and well-lighted Hand dryer, Lavatory, toilet and bidet must be top condition all the time Exhaust fans must be free from dust stain Urinals and floor drains must be free from obstruction Provision of supplies for cleaning Provision of hand soap, toilet paper and trash can The entire area must be cleaned every hour Presence of hourly cleaning checklist
- 14. COMPONENTS: WORKTOP TABLE CHAIR MOBILE PEDESTAL COMPUTER PRINTER WHITE BOARD CONFERENCE TABLE VISITOR’S CHAIRS FOR THE SUPERVISORS TELEPHONE/FAX MACHINE AREA: WORKSTATIONS
- 15. STANDARDS OFFICE DESK Label/ staff name with position for the designated work area/ cubicle Things to be found on top anytime during the day: documents, small instrument/equipment used (e.g. stapler, calculator, computer) Two personal effects only (e.g. mirror, picture frame) and should occupy an area no bigger than an A4 sized bond paper Pending file box (for working files) At the end of the day: only the personal effects and the pending file box (stored in the file cabinet) should be found on the desk
- 16. STANDARDS OFFICE CHAIR During the day: one jacket or shawl should be neatly placed on the chair (if not used); at the end of the day should be kept inside the drawer (personal) All the times: chairs are tucked in when not in use Only one small pillow may be found on the chair Only one chair per cubicle is allowed. MOBILE PEDESTAL Closed properly are all times No personal effects and other unnecessary items on the top of the mobile pedestal Files/ documents are neatly arranged and properly labeled
- 17. STANDARDS CONFERENCE TABLE Table is clear and clean when not in use. VISITORS’ CHAIRS (FOR SUPERVISORS ONLY) Chairs are uniform Chairs are tucked-in when not in use EQUIPMENT (TELEPHONE, COMPUTER, PRINTER) Must be regularly cleaned and maintained Cable wires should be managed properly Must be turned off when not in use
- 18. STANDARDS WHITE BOARD (IF PROVIDED) Writings should be neatly arranged When writing, an area no bigger than an A4 paper should be occupied Black whiteboard marker should only be used ROOM TEMPERATURE MUST BE MAINTAINED AT A COMFORTABLE LEVEL (22-24 DEGREES CENTIGRADE). NO UNNECESSARY ITEMS MUST BE FOUND ON THE FLOOR. NO TRASHCAN/GARBAGE BIN ALLOWED IN THE CUBICLE.
- 19. COMPONENTS: FILING CABINETS OPEN SHELVES CABINET WORKING TABLE CHAIR OFFICE EQUIPMENT LADDER FIRE EXTINGUISHER AREA: STORAGE ROOM AND RECORDS ROOMGRAPHICS
- 20. STANDARDS STEEL CABINETS Closed properly at all times. Cabinets are clearly labeled. Bin cards should always be updated near the racks or shelves. SHELVES Shelves must be the of the same size. Shelves are clearly labeled. LADDER Has proper storage area when not in use. Is sturdy to prevent accidents.
- 21. STANDARDS WORKING TABLE (DEPENDING ON THE STOCK ROOM SPACE) Table is dust and stain-free No unnecessary items on the table (e.g. food, personal effect, eating utensils) CHAIRS (DEPENDING ON THE STOCK ROOM SPACE) Have sturdy legs/ wheels to prevent accidents Chairs are tucked in when not in use OFFICE SUPPLIES/ IT EQUIPMENT Supplies/ equipment are neatly arranged and clearly labeled Light- top and heavy- bottom First in first out
- 22. COMPONENTS: SOUND SYSTEM PROJECTOR SCREEN CHAIRS TABLES DIVIDERS COMPUTER LCD PROJECTOR A R E A : C O N F E R E N C E R O O M & M U L T I - P U R P O S E H A L L
- 23. STANDARDS The entire room must be well-lighted and well- ventilated. Projector screen must be clean, clear and free from dust and stain. Chairs and tables must be kept clean, dust and stain-free The sound system should be functioning properly and sounds must be clear and audible. Computer (laptop) and LCD projector must be properly maintained. Room temperature should be maintained at a comfortable level.
- 24. COMPONENTS: LAVATORY WATER DISPENSER COFFEE MAKER REFRIGERATOR STOVE DINING TABLE UTENSILS A R E A : P A N T R Y
- 25. STANDARDS Lavatory must be clean and free from stain and foul odor. Water dispenser should be clean and free of mold. Refrigerators must be regularly maintained and free from foul odor. Stove, coffee maker, dining table and utensils must be clean and free from stain and foul odor.
- 26. AREA: OTHER AREAS IN THE OFFICE NOT COVERED BY THE AFOREMENTIONED STANDARDS COMPONENTS: CEILINGS WINDOWS DOORS LIGHT FIXTURES ELECTRICAL AND INTERNET OUTLETS AIRCONDITIONING UNITS
- 27. STANDARDS Ceilings, including lighting fixtures, water sprinklers and smoke detectors must be free dust and functioning well. Floors must be kept clean and dry and no unnecessary items must be placed at any time on it. Door knobs, locks, door closers must be fully functional. Glass doors must be kept clear and stain-free. Electrical and internet outlets must be kept safe for use and fully functional. Air-conditioning units must be regularly cleaned and maintained for efficiency of use.
- 28. AREA: EMPLOYEES STANDARDS Employees must follow all rules, regulations and statutes. Prescribed office attire must be worn at all times. Proper decorum inside office premises shall be observed. The ARTA ID must be worn at all time during office hours. Courtesy towards fellow employees and the public must be observed at all times.
- 29. PERLITA S. SILVEDERIO, CESO V, MNSA Parole and Probation Administration National Capital Region THANK YOU FOR LISTENING!