1. The document describes various system design tools that can be used when applying the Methodology for Sustainable System Design (MSDS), including stakeholder system maps, interaction tables, and satisfaction offering diagrams. 2. The stakeholder system map is used to visualize the structure of a system by mapping stakeholders and their interactions. The interaction table displays a narrative of interactions through a sequence of images and text. 3. The satisfaction offering diagram represents the core satisfaction provided by a system and related sub-satisfactions, showing how they will be delivered. Templates and libraries are provided to help construct the various tools.

1. carlo vezzoli politecnico di milano . INDACO dpt. . DIS . faculty of design . Italy Learning Network on Sustainability course System Design for Sustainability Subject 5 . Methods and tools for SDS learning resource 5.2 (Other) system design tools

2. CONTENTS Integrating the tools along the MSDS methodology System Map Interaction story-board Offering diagram

4. STAKEHOLDER SYSTEM MAP

5. 2. (STAKEHOLDER) SYSTEM MAP SCOPE: to visualise (to design and co-design) the structure of the system, describing the potential stakeholders and their interactions WHAT IS: a graphical representation containing: > stakeholders involved > flows/interactions: physical, informational, financial and labor performance

6. WHAT IS: a codified and progressive representation: > codified: because it's a "technical drawing" of the system of actors allowing to represent alternative system in a reproducible and comparable way > progressive: because is a "formalisation-in-progress" of the solution actors map giving a more and more accurate picture of the project along its developement 2. (STAKEHOLDER) SYSTEM MAP

7. integration in the design process per each sustainability dimension increasing the detail level 2. (STAKEHOLDER) SYSTEM MAP STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK DOCUMENTS EDITING describe the system organization related to a best practice formalisation of the tentative system organization ideas development of the system organization: stakeholders involved and their interactions further development (in details) of the system organization

8. Platform boundary System boundary secondary stakeholders main stakeholders 2. (STAKEHOLDER) SYSTEM MAP

9. Catering provider Health adviser Offices E-meal Food providers E-meal appliance producer Structure icon Characterization icon Slogan 2. (STAKEHOLDER) SYSTEM MAP

10. structure characterisation + slogan Bio food provider + icon Bio food provider = Logistic provider Local delivery shop Logistic provider Local delivery shop + + + + = = BASIC RULE TO REPRESENT EACH ACTORS 2. (STAKEHOLDER) SYSTEM MAP

11. Catering provider Health adviser Offices E-meal Food providers E-meal appliance producer MAIN STAKEHOLDER Big icon SECONDARY STAKEHOLDER Small icon 2. (STAKEHOLDER) SYSTEM MAP

12. Food providers Health adviser E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products ARROW + DESCRIPTION 2. (STAKEHOLDER) SYSTEM MAP Catering provider E-meal appliance producer Offices

13. Food providers Health adviser E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products MATERIAL FLOWS 2. (STAKEHOLDER) SYSTEM MAP Catering provider E-meal appliance producer Offices

14. Food providers Health adviser E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products INFORMATIONAL FLOWS 2. (STAKEHOLDER) SYSTEM MAP Catering provider E-meal appliance producer Offices

15. Food providers Health adviser E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products FINANCIAL FLOWS 2. (STAKEHOLDER) SYSTEM MAP Catering provider E-meal appliance producer Offices

16. E-meal diet advice service with meal ordering employees order the day before by internet… companies contract service for their employees… meals are delivered in companies… employees pick-up their meal when they want… vegetable, dairy and bread products 2. (STAKEHOLDER) SYSTEM MAP Catering provider Food providers Health adviser E-meal appliance producer Offices DARK GREY CORE FLOWS LIGHT GREY SECONDARY FLOWS

17. start E-meal diet advice service with meal ordering 2. employees order the day before by internet… 1. companies contract service for their employees… 3. meals are delivered in companies… 4. employees pick-up their meal when they want… vegetable, dairy and bread products READING ORDER 2. (STAKEHOLDER) SYSTEM MAP Catering provider Food providers Health adviser E-meal appliance producer Offices

18. READING ORDER start 2. (STAKEHOLDER) SYSTEM MAP Catering provider Food providers Health adviser E-meal appliance producer Offices E-meal diet advice service with meal ordering 2. employees order the day before by internet… 1. companies contract service for their employees… 3. meals are delivered in companies… 4. employees pick-up their meal when they want… vegetable, dairy and bread products

19. SOFTWARE AND OTHER SUPPORTS: This tool requires the use of standardized icons built using presentation software (e.g. open office, powerpoint ). A basic template facilitate the construction of the System Maps in a systematic and uniform way. > You will be provided with a powerpoint file, in which you can find… 2. (STAKEHOLDER) SYSTEM MAP

20. industrial company services company local shop collective house public istitution local association individual house school mobile shop PUBLIC ISTITUTIONS OR ASSOCIATIONS HOMES COMPANIES AND STORES … structure icons… 2. (STAKEHOLDER) SYSTEM MAP

21. 2. (STAKEHOLDER) SYSTEM MAP … characterization icons (activities)… EATING TRANSPORTING COMMUNICATING WORKING IN OFFICE

22. 2. (STAKEHOLDER) SYSTEM MAP … characterization icons (people)… GENERAL PEOPLE PEOPLE AT WORK

23. … flows Material flow Information flow Financial flow core PSS performance one way flow exchange 1. vegetables timing and description of the flow Labour performance alternative PSS performance, implementation or back-office flows 2. (STAKEHOLDER) SYSTEM MAP

24. SOFTWARE AND OTHER SUPPORTS: COPY AND PASTE THE ELEMENTS FROM THE LIBRARIES TO THE LAYOUT 2. (STAKEHOLDER) SYSTEM MAP

25. SOFTWARE AND OTHER SUPPORTS: on www.lens.polimi.it 2. (STAKEHOLDER) SYSTEM MAP OPEN SOURCE LIBRARIES

26. INTERACTION TABLE (STORY-BOARD)

27. SCOPE: to visualise and describe (to design and co-design) the narrative (story) of the front-desk (with the clients) and back-stage interactions (between other stakeholders) WHAT IS: a mediating design tool that should support a collaborative and progressive design process of the interactions of the user with the designed solution, and the interactions of the other stakeholders in producing and delivery the solution itself 3. INTERACTION TABLE (STORY-BOARD)

28. WHAT IT CONSISTS OF: it is a graphical representation containing: > the sequence of images , representing (in time) the various interactions of the different stakeholders > and short texts , describing the specific role played by each stakeholders in each single interaction 3. INTERACTION TABLE (STORY-BOARD)

29. integration in the design process per each sustainability dimension increasing the detail level 3. INTERACTION TABLE (STORY-BOARD) STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK DOCUMENTS EDITING analyse a best practice describing the user interactions system tentative ideas are described visualising ideal interaction from the user point of view further development (in details) of all the system interactions visualization of the interactions of the user and the other stakeholders involved

30. 3. INTERACTION TABLE (STORY-BOARD) visualise only the core performance the system is offering

31. 3. INTERACTION TABLE (STORY-BOARD) SHORT TEXT IMAGE

32. IMAGES SHOULD CONTAINE ONLY NECESSARY ELEMENTS… it is usually suggested that: 3. INTERACTION TABLE (STORY-BOARD) ...A BACKGROUND REPRESENTING THE CONTEXT OF EACH ACTION … AND THE STAKEHOLDERS (HIGHLIGHTED FROM THE BACKGROUND)

33. 3. INTERACTION TABLE (STORY-BOARD) USER ROLE SYSTEM ROLE

34. 3. INTERACTION TABLE (STORY-BOARD) SERVICE ACTION SOLUTION ELEMENTS NEEDED TO CARRY OUT THE SERVICE ATION

35. 3. INTERACTION TABLE (STORY-BOARD)

36. SOFTWARE AND OTHER SUPPORTS: Based on spreadsheet applications (e.g. open-office, excel ) 3. INTERACTION TABLE (STORY-BOARD)

37. SOFTWARE AND OTHER SUPPORTS: Open source library of images (places) www.lens.polimi.it 3. INTERACTION TABLE (STORY-BOARD)

38. SOFTWARE AND OTHER SUPPORTS: Open source library of images (people) www.lens.polimi.it 3. INTERACTION TABLE (STORY-BOARD)

39. SOFTWARE AND OTHER SUPPORTS: combine the images to realize the visualization: CONTEXT IMAGES PEOPLE IMAGES 3. INTERACTION TABLE (STORY-BOARD)

40. SATISFACTION OFFERING DIAGRAM WEEKLY/DAILY PREORDER FOOD DELIVERY INGREDIENTS SELECTION

41. SCOPE: to focus and describe the System core satisfaction and the sub-satisfactions WHAT IS: the Offering diagram tool is a way of representing all the sub-satisfactions delivered by the System, around the core satisfaction. 4. SATISFACTION OFFERING DIAGRAM

42. WHAT IT CONSISTS OF: it is a graphical progressive representation containing: > the visualisation of the core satisfaction (main performance) provided by the system > the visualisation of the sub-satisfactions (following a radial pattern around the core function) > the description of how the sub-satisfactions will be delivered 4. SATISFACTION OFFERING DIAGRAM

43. integration in the design process per each sustainability dimension increasing the detail level 4. SATISFACTION OFFERING DIAGRAM STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT ENV., SOC. & ECON. CHECK SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV., SOC. & ECON. CHECK DOCUMENTS EDITING describe the offer delivered by the system detailing the sub-satisfactions describe the different emerged ideas, indicating the main satisfaction delivered by the system describe the offer delivered by the system detailing all the sub-satisfactions

44. 4. SATISFACTION OFFERING DIAGRAM CORE SATISFACTION DELIVERED BY THE SYSTEM

45. WEEKLY/DAILY PREORDER FOOD DELIVERY 4. SATISFACTION OFFERING DIAGRAM INGREDIENTS SELECTION Cooperatives of local producers provide the campus Biologic food Students select food basing on seasonal availability On line preorder based on the disponibility Using internet or campus’ information points Where you want inside the campus Using rickshaws SUB-SATISFACTION HOW THE SUB-SATISFACTION WILL BE DELIVERED