The document discusses consumer analysis of a business and hostel segment. It provides results from interviews on return policies and express delivery options. Feedback suggests offering delivery to offices, bundling items, and providing nighttime pick-up and delivery. Some respondents did not like the company name.

2. • Consumer Analysis
• Business Segment
• Hostel Segment
• Interview briefing

9. 55%
45%
Is a 48 hour return policy enough?
Yes No
55%
45%
Would you value a 24-hour express option?
Yes
No

12. • We should have the option of delivering at the
office;
• It would make more sense to make bundles;
• The best pick-up and delivery times are at night!
• People can point out several activities they would
rather do instead of doing their laundry.
• The name is not that good (2/11 people said it)