This document defines leadership competencies across four clusters: Impacts Results, Influences Talent, Inspires Others, and Increases Collaboration. It provides definitions for competencies within each cluster, including managing and measuring work, drive for results, determination, and initiative under Impacts Results. The competencies of building effective teams, developing others, and clarifying expectations are covered under Influences Talent. Inspires Others includes depth of understanding others, managing diversity, and inspiring and motivating others. Finally, Increases Collaboration contains displaying high integrity and honesty, trust, ethics and values, and customer focus.

1. 4 I’S OF LEADERSHIP COMPETENCIES © 2014
Cluster & Competency Definitions
Managingand measuringwork -
Defines and assigns goals, tasks, or activities; sets clear expectations and measures;
monitors progress; gives feedback; and holds others accountable.
Drive for results-
Is consistently a top performer, sets goals and objectives while pushing themselves and
others to accomplish them, and secures business objectives.
Determination-
Has the willpower to see projects through, faces adversity, and others are able to look up
to this leader as an example as one who never gives up.
Initiative-
Is proactive, enjoys working hard, seizes more opportunities than others, and has passion
and energy for things that are challenging.
Impacts Results

2. Buildseffectiveteams-
Hires and staffs effectively to build the future pipeline for talent and succession planning,
can identify learning agility in the interview process, sizes up others well, and ensures
direct reports are capable of producing results.
Develops others-
Seeks to build the talent pipeline, understands what his or her direct reports aspire to do
in the organization, gives feedback frequently to direct reports, and provides challenging
assignment and opportunities that allows associates to learn and grow.
Clarifiesexpectations-
Creates focus by letting others know what is expected of them. Use of SMART goals to
create clarity and focus.
Influences Talent

3. Depth of understanding others-
Is able to make good judgments about other people. Understands how other people make
decisions, how they learn, how they communicate, and how and where they get their
energy to get the most out of an individual.
Managesdiversity-
Ensures all types of people are respected and represented. Understands others point of
view with a wide angle.
Inspires and motivatesothers-
Understands the development and commitment needs of direct reports and is able to get
the most and best out of their direct report, creates autonomy and empowers others, and
others aspire to do their best for this leader.
Inspires Others

4. Displayshigh integrityand honesty-
Can be counted on to do the right thing when no one is around.
Trust-
Admits mistakes, is seen as a widely respected leader, keeps confidences, talks straight,
listens well, extends trust, keep promises or commitments made, and walks the talk.
Ethics and values-
Sees the difference between right and wrong, has sound decision-making skills, and
makes the appropriate choice in the right situation consistently.
Customer focus-
Seeks to understand the customers’ needs, dedicates him or herself to meeting the needs
and expectations of internal and external customers, and establishes rapport and trust to
maintain relationships with customers.
Increases Collaboration