The document discusses ethical behavior and social responsibility. It begins by outlining the six pillars of character - trustworthiness, respect, responsibility, fairness, caring, and citizenship. It then defines ethics and ethical behavior. Personal values like being honest and helpful can influence individual ethical decisions. Cultural differences also impact what is considered appropriate behavior. There are different views on ethics like the justice view and utilitarian view. Managers can improve ethics through actions like leading by example and establishing codes of conduct. Ethical dilemmas present situations where potential benefits conflict with ethics. Whistleblowers help uphold standards by exposing wrongdoing. Corporate social responsibility involves companies voluntarily contributing to social and environmental issues.

1. Ethical Behavior & Social
Responsibility
Waleed Ghalwash

2. 6 Pillars of
Character
Six ethical values that
everyone can agree on —
values that are not
political, religious, or
culturally biased.

3. 6 Pillars of Character

4. 6 Pillars of Character
Trustworthiness
Honest • Don’t deceive, cheat, or steal • Be reliable
— do what you say you’ll do • Have the courage to do
the right thing • Build a good reputation • Be loyal
— stand by your family, friends, and country
Respect
Treat others with respect; follow the Golden Rule •
Be tolerant and accepting of differences • Use good
manners, not bad language • Be considerate of the
feelings of others • Don’t threaten, hit or hurt
anyone • Deal peacefully with anger, insults, and
disagreements
Responsibility
Do what you are supposed to do • Plan ahead •
Persevere: keep on trying! • Always do your best •
Use self-control • Be self-disciplined • Think before
you act — consider the consequences • Be accountable
for your words, actions, and attitudes • Set a good
example for others
Fairness
Play by the rules • Take turns and share • Be
open-minded; listen to others • Don’t take advantage
of others • Don’t blame others carelessly • Treat all
people fairly
Caring
Be kind • Be compassionate and show you care •
Express gratitude • Forgive others • Help people in
need
Citizenship
Do your share to make your community better •
Cooperate • Get involved in community affairs • Stay
informed; vote • Be a good neighbor • Obey laws and
rules • Respect authority • Protect the environment •
Volunteer

5. 6 Pillars of Character TRRFCC

7. What is Ethics and what is Ethical Behavior?

8. What is Ethics and what is Ethical Behavior?
Ethics
The moral code of principles that
sets standards of good or bad,
right or wrong, in one's conduct.
Ethical Behavior
Acting in ways consistent with what
society and individuals typically
think are good values.
Legal behavior
Legal behavior is not necessarily
ethical behavior.

9. Personal Values and ethical behavior
Personal values help determine individual ethical behavior
Instrumental Values
Means of achieving a person’s
Terminal Values.
Terminal Values
Goals that a person would like
to achieve or see in a
lifetime.

10. Personal Values and ethical behavior
Instrumental Values
1. Ambitious (hardworking, aspiring)
2. Broad-minded (open-minded)
3. Capable (competent, effective)
4. Cheerful (light-hearted, joyful)
5. Clean (neat, tidy)
6. Courageous (standing up for your beliefs)
7. Forgiving (willing to pardon others)
8. Helpful (working for the welfare of others)
9. Honest (sincere, truthful)
10. Imaginative (daring, creative)
11. Independent (self-reliant, self-sufficient)
12. Intellectual (intelligent, reflective)
13. Logical (consistent, rational)
14. Loving (affectionate, tender)
15. Obedient (dutiful, respectful)
16. Polite (courteous, well-mannered)
17. Responsible (dependable, reliable)
18. Self-controlled (self-disciplined)
Terminal Values
1. A comfortable life (a prosperous life)
2. An exciting life (a stimulating, active life)
3. A sense of accomplishment (lasting contribution)
4. A world at peace (free of war and conflict)
5. A world of beauty (beauty of nature)
6. Equality (equal opportunity for all)
7. Family security (taking care of loved ones)
8. Freedom (independence, free choice)
9. Happiness
10. Inner harmony (freedom from inner conflict)
11. Mature love (spiritual intimacy)
12. National security (protection from attack)
13. Pleasure (an enjoyable, leisurely life)
14. Salvation (saved, eternal life)
15. Self-respect
16. Social recognition (respect and admiration)
17. True friendship (close companionship)
18. Wisdom (a mature understanding of life)

11. Cultural differences & Ethical Behavior
Never underestimate the
power of cultural
differences. A behavior
that may be perfectly
acceptable in one culture
may be rude in another.

12. Views of ethical behavior

13. Justice view
Does a decision or
behavior show fairness
and impartiality?
Utilitarian view
Does a decision or
behavior do the greatest
good for the most people?
Four views of ethical behavior
Moral-rights view
Does a decision or
behavior maintain the
fundamental rights of all
human beings?
Individualism view
Does a decision or
behavior promote one’s
long term self-interest?

14. How can Managers Improve their Ethical Behavior?
● Lead by example.
● Hire individuals with high ethical standards.
● Establish codes of ethics and decision rules.
● Set realistic job goals and include ethics in performance
appraisals.
● Provide ethics training.
● Conduct independent social audits.
● Provide support for individuals facing ethical dilemmas.

15. Ethical Dilemmas
a situation that offers
potential benefits but is
unethical
No clear consensus on what is
“Right” and “Wrong”.

16. Ethical Dilemmas
Ethical dilemmas include:
● Discrimination: denying promotion
because gender, religion, race, age.
● Sexual harassment: requesting favors
for favorable job treatment.
● Conflicts of interest: taking Bribes or
Gifts for making a decision.
● Customer confidence: giving another
party privileged information.
● Organizational resources: using
company’s e-mail for personal opinions.

17. Ethical Dilemmas
Checklist for dealing with Ethical Dilemmas:
1. Recognize the Ethical Dilemma
2. Get the facts
3. Identify your options
4. Test each option: Is it legal? Is it right? Is it beneficial?
5. Decide which option to follow.
6. “How will I feel if my family finds out about my decision?”
“How will I feel if my decision is on the newspaper or the
internet?”
7. Take action

18. Whistleblowers . . . .
Do you think this is Ethical ?

19. Whistleblowers
● Preserve ethical
standards
● Protect against
wasteful, harmful, or
illegal acts
Whistleblowers expose
misdeeds of others to

20. Ethical Role
Models
➔ Top managers serve as
ethical role models.
➔ All managers can
influence the ethical
behavior.
➔ Excessive pressure can
foster unethical
behavior.
➔ Managers should be
realistic in setting
performance goals for
others.

21. Gift or bribe?
EGP 400,000 business = EGP 10,000 payment !! This will not
guarantee you to get the order !
Your Boss says “OK” but you must be sure!
3 other companies paid the EGP 10,000
Difficult to determine a gift or a bribe.

22. Corporate Social Responsibility - CSR
A concept whereby companies decide
voluntarily to contribute to a
better society and a cleaner
environment.
A concept whereby companies
integrate social and environmental
concerns in their business
operations and in their interaction
with their stakeholders on a
voluntary basis.

24. Thank You