Business process management (BPM) aims to continuously improve processes to promote business effectiveness and efficiency. BPM benefits businesses by increasing productivity through automation, improving visibility through monitoring, and ensuring agility and control through process modeling and automation. BPM also benefits IT by increasing productivity through integrated lifecycles, ensuring visibility through monitoring, and improving control through modeling. Oracle BPM Suite supports BPMN, XPDL, and other standards to drive these benefits.

1. Oracle Business Process Management, Driving the Dynamic Business Allison Foster, Managing Consultant, Integral Technology Solutions

2. Oracle Business Process Management, Driving the Dynamic Business Allison Foster Managing Consultant

3. What is Business Process Management (BPM)? Business process management (BPM) is a method of efficiently aligning an organization with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. As organizations strive for attainment of their objectives, BPM attempts to continuously improve processes - the process to define, measure and improve your processes – a ‘process optimization' process. http://en.wikipedia.org/wiki/Business_Process_Management

4. How does BPM benefit the Business? Increased Productivity Automation of processes  reduce delays, inefficiencies, errors and bottlenecks Creates Visibility Tracking and monitoring  gives a more accurate view of business behaviour. Improves Agility Business process lifecycle  roll outs are smaller and quicker. Ensures Control Modelling and automation  ensures consistent execution, exception handling and compliance with best practices and regulations.

5. How does BPM benefit IT? Increased Productivity Integrated process lifecycle  ties business and IT together Robust BPM suite  minimizes custom code and allows for re-use. Ensures Visibility Tracking and monitoring  opportunity for re-use of technology or process components; ability to measure results; and a over-arching perspective of IT and business process. Increases Agility BPM software  reduces time-to-implement by providing many re-usable, out-of-the-box building blocks Improves Control Modelling and automation  increases IT organisation’s ability to manage systems

6. SPOT QUIZ Which standard is not supported by Oracle BPM Suite (formally ALBPM 6.0) ? BPMN 1.0 XPDL 2.0 UDDI 3.0 WSFL 1.0 BPEL 2.0 WS-Security

7. SPOT QUIZ WINNER IS… Who is it?

8. Model Implement Monitor & Optimise Deploy & Run C o n t i n u o u s P r o c e s s I m p r o v e m e n t © Integral Technology Solutions Pty Ltd Business Owners Developers Process Participants Operations Business Analysts

9. Case Study An Australian Telecommunications recently implemented a Service Delivery Platform using BPM. The business objectives of this platform were: To provide the same experience for their customers subscribing to any of their products Create a catalog of reusable services Reduce time to market for new products Reduce development costs

10. BPM with SOA

11. SPOT QUIZ Which syntax style is not supported by Business Process Language (BPL) ? Visual Basic Java .Net BPL

12. SPOT QUIZ WINNER IS… Who is it?

13. Return on Investment Total $* of App before SOA * Including IT assets and organisation costs. Also important to note that, by using existing services that are known to work properly, the risk of injecting errors is limited to the areas where there is new development (reducing overall business risk) Applications Project 1 Project 2 Project 3 Project 5 Project X Cost Time Project Y Applications decomposed into services Services readily recombined into new applications Project 4 Total $* of App after SOA 8 10 11 9 7 4 2 2 4 1 6 1 2 3 4 1 6 5 2 4 4 9 1 2 8 1 3 7 9 11 1 Subscription 2 Party 3 Charge 6 Product Offering 5 Product 7 Profile 4 Customer 8 Provision 9 Billing 10 Service 10 11 Service 11

14. Challenges Governance Organisational Change Management Change to Project Delivery Methodology

15. SPOT QUIZ What new features are provided with Oracle® Business Process Management 10g Release 3? Re-designed user-interface enhancing business process interaction and collaboration Improved integration with Microsoft Office and RSS Intuitive modeling with enhanced support of BPMN Integration with Oracle BPA Suite and XPDL 1.0/2.0 support BPM Project inheritance to promote service and process reusability All of the above

16. SPOT QUIZ WINNER IS… Who is it?

17. INTEGRAL TECHNOLOGY SOLUTIONS Integral Technology Solutions a leading provide of enterprise application and integration solutions principally based around J2EE (Enterprise Java) We provide specialist consulting and solutions to support the Oracle BEA middleware product range as well as other platforms Integral was formed in 2001 and has undertaken projects across North & South Asia, mainly in Thailand, Singapore, Indonesia & Australia Integral’s customers are primarily banks, telecommunication companies and utilities. Web Site: http:// www.integral‑techsolutions.com

18. SOME OF OUR AUSTRALIAN CLIENTS

19. SOME INTERNATIONAL CLIENTS

20. EVALUATION

21. Evaluation 1 How did you rate the Content and Presentation that was presented? Poor Excellent 1 5