The document outlines a webinar hosted by Everteam, focused on enhancing Business Process Management (BPM) solutions with insights from company leaders. Key topics include Everteam's commitment to BPM, updates on product management, future enhancements, and support strategies. The session encourages interaction through a questions panel and highlighted the importance of customer support and ongoing product development.

2. Tuesday, May 10, 2016
BETTER BPM WITH
EVERTEAM

3. Session Notes
3
Host: Esteban Felipe, Senior Account Executive, Everteam
Use the Questions panel to ask questions during the
presentation.
We will send out a link to the webinar recording and slides
after the webinar.
We encourage you to follow up with your Account Manager
after the session today.

4. Agenda
4
1. One Plus One Equals More
Firas Raouf
2. Our Commitment to BPM
Abdullah Daoud
3. BPM Support
4. Questions and Conversation

5. FIRAS RAOUF
CEO

6. Firas Raouf, CEO
6
Highly experienced operator and
investor in infrastructure software
companies.
Based in Boston
Responsible for Everteam’s global
operations with particular focus on our
expansion in the North America

7. 7
Everteam connects
people, process, and content
to automate and streamline
business workflows,
which would otherwise be
time-consuming, error-ridden,
and non-compliant.

8. Who We Are
Founded in 1990
as an ECM
vendor
8
Recognized by
analysts as an
ECM leader for
breadth and
depth of our
platform,
applications and
solutions
Acquired
Intalio|bpms in
2015 to expand
our scope to
iBPMS
Offices in Lyon,
Paris, Boston,
Beirut, Singapore
and Bangalore
Large scale
deployments on
five continents
Serving large
enterprises and
Government
agencies
characterized by
complex
processes

9. What the Industry Influencers Say About Everteam
9
“Everteam’s customers appreciate the easiness of use of the
products.” | 2014
“Everteam, in the worldwide top 10 of
ECM solutions.” | 2013
“Everteam has one of the most organically developed offering on
the same platform.” | 2015
“Strong Performer that offers increasingly credible alternatives to
the traditional suite vendors, particularly for clients with a clear
cloud-first,
mobile-friendly, or analytics-driven content management agenda.”
| 2015
“The Everteam solution is amongst the best
ECM systems reviewed by CXP.” | 2015

10. Who We Serve
Large to Very Large Enterprises and Agencies across Market Verticals
10
MEDIA & TELECOM
GOVERNMENT
ENERGY & UTILITIESFINANCIAL SERVICES
MANUFACTURING TRANSPORTATION

11. SEARCH & ANALYTICS everteam.analytics
Our Solutions Encompass the Entire Content Lifecycle
11
CONTENT
everteam.ECM
RECORDS
everteam.records
CAPTURE STORE
Cloud
On-
Premise
WORKFLOW
everteam.case
everteam.iBPMS
Physical
Digital

12. everteam
platform
Everteam ECM Everteam iBPMS
Industry Solutions Based on a Proven Foundation
everteam
applications
everteam
industry
solutions
Government
Correspondence
Tracking
Insurance
Contract
Management
Media
Review &
Approval
Workflow
Life Sciences
Records
Management
Insurance
Claims
Management
Telecom
Order
Management
everteam.case everteam.records
Security
& PKI
Document
Management
Analytics
Dashboard
Image
Services
Activity Monitoring
Categorization
Taxonomy
Process
Engine
Messaging
Services
Scanner
Control
Search
Indexing
Business
Intelligence
PLATFORM OBJECTS
12

13. ABDULLAH
DAOUD
VP Product
Management

14. Abdullah Daoud, VP Product Management
14
Highly experienced enterprise software
strategist and entrepreneur.
Over 18 years experience
delivering ECM and BPM based solutions
Based in Atlanta
Responsible for Everteam’s global product
portfolio and strategy

15. Since the Acquisition: everteam.iBPMS 7.6
Executable user tasks
Custom form improvements
Task context, sharing and history

16. Since the Acquisition: everteam.iBPMS 7.6
Simplified modeling capabilities
● Drop artifacts on existing shapes
● Single create-complete task
● Back edges
Ad hoc reporting improvements
PDF and Email specialized activities
80+ bug fixes

17. Looking Forward
17
Listening to Customers
- The need for data driven process design and execution is increasing
- Increased demand for run-time process flexibility
- Empower the Analyst to collaborate during the process
discovery phase
- Analytics: Unlock the value of the data involved in the process
Evolving our Vision
- Improve iBPMS platform’s capabilities to support less
structured processes
- Provide wider coverage for all sort of enterprise data sources
- Provide full control of the processes’ data life cycles
- Enrich the Analyst persona’s experience with the appropriate tools
- Access to powerful analytics capabilities
- Enable low effort deployment of Dynamic Case Management solutions

18. Evolving the Vision: everteam.iBPMS 8.0
Q3 2016
Significant evolution from
V7.x.
Key feature
advancements:
● Analyst workbench
● Ad-hoc processing
● Task balancing
● Task monitoring
● Advanced integration
with eversuite content
and analytics

19. Evolving the Vision: everteam.iBPMS 8.1
Q4 2016
● Data-driven processes
support
● Everteam.iBPMS BAM
improvements
● Advanced integration with
eversuite content and
analytics

20. RAVINDER SINGH
JASSAL
Support Manager

21. Ravinder Singh Jassal, Support Manager
21
Over 8 years experience
In BPM domains
Based in Bangalore
Responsible for Everteam’s support strategy

22. 22
Support Process
● At Everteam we are committed to provide best in class support services to
our customers and partners.
● Our well defined support process provide efficient way to interact with
support team.
● Customers must use our ticketing tool (Deskpro) to raise Service
Request/Trouble ticket.

23. 23
Ticket Priority
● When reporting a problem, customer will indicate its priority according to the
following definitions:
Priority Definition
P1 Urgent problem (critical impact): The customer is down. No useful work can be done.
P2 Serious problem (significant impact): The customer is experiencing a reproducible problem which causes
major inconvenience.
P3 Minor problem (some impact): The customer is experiencing an intermittent problem, or a common non-
essential operation is failing consistently. The inconvenience can be tolerated until a future release and a
workaround is available.
P4 Request for enhancement.
P5 Question about the product.

24. 24
Ticket Escalation
Customers are encouraged to escalate tickets to their account
managers in the following situations:
● Responses are not received in a timely manner.
● Tight deadlines to be met.
● If services needed exceed your subscription level privileges.

25. 25
Better Support Process
To make support even more better:
● We recently moved our documentation site to WordPress to enhance user
experience.
● We are planning to change our ticketing tool and will move to JIRA Service
desk.
● Building up knowledge base from resolved ticket(s) for self support.

26. QUESTIONS
and
NEXT STEPS

27. How to Reach Us
27
Firas Raouf
f.raouf@everteam.com
Abdullah Daoud
a.daoud@everteam.com
Esteban Felipe
e.felipe@everteam.com
Michael McDaid
m.mcdaid@everteam.com

28. THANK YOU