This document outlines quality standards for Toastmasters clubs across several areas. It provides benchmarks for first impressions guests receive, how new members are oriented, how meetings and programs are planned and organized, how fellowship and recognition are encouraged, and how membership strength is promoted. Key aspects include warmly greeting guests, preparing members for meeting roles, submitting award applications promptly, recognizing achievements with ceremonies, and sponsoring new members. The overall goal is to run organized, engaging meetings that promote membership growth and recognize accomplishments.

1. MOMENTS OF TRUTH
Club Quality Standards Evaluation
First Impressions Program Planning and Meeting Organization
Guests greeted warmly and introduced to
Program and agenda publicized in advance
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­ fficers and members
Members know program responsibilities and
Guest book and name tags provided
are ­ repared to carry out all assignments
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Professionally arranged meeting room
All projects are manual projects
Convenient meeting location
Meetings begin and end on time
Guests invited to address the club
Creative Table Topics™ and activities
Guests invited to join
Positive and helpful evaluations
Membership Orientation Membership Strength
Formal induction, including presentation of
Club has 20 or more members
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­ embership pin and ­ anuals
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Members are retained
Assignment of mentor
Promotion of club in the community or within
Education programs and recognition
its organization
system ­discussed
Club programs varied and exciting
Learning needs assessed
Toastmasters sponsoring new members
Speaking role(s) assigned
recognized­
Member involved in all aspects of club activities
Regular membership-building programs
Fellowship, Variety, and Communication Achievement Recognition
Guests greeted warmly and made welcome
Award applications immediately submitted to
World Headquarters
Enjoyable, educational meetings planned
Progress charts displayed and maintained
Regularly scheduled social events
Member achievements formally recognized
Members participate in area, district, and
with ­ceremony
­International events
Club, district, and International leaders
Inter-club events encouraged
recognized­
Club newsletter/website published and
Club and member achievements publicized
­updated ­regularly
DCP is used for planning and recognition
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© 2011 Toastmasters International. All rights reserved. Toastmasters International, the Toastmasters International logo and all other Toastmasters ­nternational trademarks and copyrights are the sole
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property of Toastmasters Inter­ ational and may be used only by permission.
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Printed in USA Rev. 3/2011 Item 290B