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25 Usability Tips 
for SharePoint 2013/ 
SharePoint Online Sites 
Wendy Neal 
SharePoint Saturday Twin Cities 
November 22, 2014 
@SharePointWendy http://wendy-neal.com
Wendy Neal 
Senior SharePoint Consultant 
McGladrey 
Cedar Rapids, Iowa 
@SharePointWendy 
facebook.com/wendynealblog 
linkedin/in/wendyneal 
youtube.com/sharepointwendy 
plus.google.com/+WendyNeal 
wendy.neal@outlook.com 
wendy-neal.com 
• Co-founder of SharePoint- 
Community.net 
• Writer for CMSWire.com 
• Co-author of 
Black Magic 
Solutions for 
White Hat 
SharePoint
Agenda 
Website usability overview 
25 usability tips 
o Navigation 
o Forms Etiquette 
o Content 
o Design 
o Metadata 
Questions
Website usability overview 
Rule #1: Don’t make your 
users think 
Read this book!!
Usability Tips (1-6): 
Navigation
Navigation 
Primary navigation links should always be 
visible and consistent no matter where 
you are on the site
Navigation 
Limit the number of primary navigation 
links to 9 or less
Navigation 
Use function-driven navigation when 
possible (verbs instead of nouns)
Navigation 
You should have a link back to the home 
page on every page of your site
Navigation 
Hyperlinks should open in same window if 
going to same site, or new window if 
external site
Navigation 
Even though it’s tedious, be sure to test all 
hyperlinks on your site
Navigation 
Demo 
https://www.youtube.com/watch?v=xeG1u9FnrjU 
&list=PLxSc1uqWwEXly_q8Ae1WzrE8s4l9QQpet 
&index=1
Usability Tips (7-11): 
Forms Etiquette
Forms Etiquette 
Identify required fields and other 
validation on forms
Forms Etiquette 
Set default values on fields when it makes 
sense
Forms Etiquette 
Group fields logically on forms
Forms Etiquette 
Hide unnecessary form data from 
users
Forms Etiquette 
Let users know that their form 
submission was successful
Forms Etiquette 
Demo 
https://www.youtube.com/watch?v=GB9ZNhFL1x 
E&list=PLxSc1uqWwEXly_q8Ae1WzrE8s4l9QQpet 
&index=2
Usability Tips (12-16): 
Content
Content 
Avoid too much content on the home 
page and landing pages
Content 
Only show relevant information to 
the user
Content 
Change the default views on lists to a 
view that is more useful
Content 
Use descriptive names for content 
(lists, libraries, documents, items)
Content 
Be sure to continuously add fresh 
content to your site
Content 
Demo 
https://www.youtube.com/watch?v=sqIcB7R_Doc 
&list=PLxSc1uqWwEXly_q8Ae1WzrE8s4l9QQpet 
&index=3
Usability Tips (17-21): 
Design
Design 
Your site should have a consistent 
look and feel across all sub sites and 
pages
Design 
Use good balance of images, text, 
and white space
Design 
Optimize all graphics to reduce page 
download times
Design 
Use contrasting colors in your design 
to improve readability
Design 
Use consistent hyperlink colors and 
styles
Design 
Demo 
https://www.youtube.com/watch?v=wLBZQ9g7J9 
k&list=PLxSc1uqWwEXly_q8Ae1WzrE8s4l9QQpet 
&index=4
Usability Tips (22-25): 
Metadata
Metadata 
Don’t use folders (unless you really 
need to use folders)
Metadata 
If you must use folders, be sure to set 
default metadata on them
Metadata 
Pay attention to what your users are 
searching for
Metadata 
Only index the things that you want 
to show up in search results
Metadata 
Demo 
https://www.youtube.com/watch?v=W92_xcRMm 
mI&list=PLxSc1uqWwEXly_q8Ae1WzrE8s4l9QQp 
et&index=5
Questions…
Thank you #SPSTC 
sponsors!

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#SPSTC 25 Usability Tips for SharePoint 2013/SharePoint Online Sites by @SharePointWendy

Editor's Notes

  1. This is a great book on usability by Steve Krug. Quick, easy read. Doesn’t go into a lot of usability theory or other boring stuff. Just a lot of common sense things to make your site better.
  2. Be careful when creating sub sites, because this is not the default behavior!
  3. Studies have shown that the max number of links a person can process is 9 before they start to get confused or overwhelmed.
  4. Instead of using the name of your list in the quick launch, such as “Contracts”, use action words like “Add New Contract” and “View Contracts”
  5. The default navigation provider handles this. Note if you want the logo to always be a link to your top level home page, you must modify the master page.
  6. If you have a huge number of hyperlinks, there are programs you can use to automatically check all your links.
  7. Again the point is to make it as easy for the users as possible. If you have fields that must have data in order for a workflow to operate properly, for example, then force your users to fill out the field.
  8. You can modify your forms to group like data together and to be more visually pleasing.
  9. For example you can redirect users to a Thank You page after submitting an item. This is very easy to do using the query string
  10. For example you can redirect users to a Thank You page after submitting an item. This is very easy to do using the query string
  11. If you have lots of content editors who may not be as stringent as you, consider creating page layouts so they can just focus on content.
  12. SharePoint will certainly allow you to specify image dimensions on the pages themselves, however if it’s a very large image, the entire image still has to download before it resizes in the browser.
  13. There are exceptions, but for the most part you want to avoid folders and use metadata to categorize your data. This will make it easier for your users to find things. Remember, you don’t want to make them think by traversing 4 or 5 layers deep into a folder structure.
  14. Check your search logs regularly. Knowing what users are searching for can help you optimize search. More importantly, knowing what users are searching for but not finding any results can be very telling.