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Text me: 604.340.4700
2022 What’s NextNow ?


22 Trends for 2022
A NextMapping™ Trends Report
nextmapping.com


© 2021/2022
™
@nextmapping Text me: 604.340.4700 nextmapping.com
Table of Contents
Page


2 - Table of Contents


3 - About NextMapping™


4 - Our Research


5 - 2022 Overview


6 - Trend # 1 - The Great Resignation


7 - Trend # 2 - Increase In Remote Work


8 - Trend # 3 - Freelance Future


9 - Trend # 4 - Worker Wellness


10 - Trend # 5 - Voice Activated Browsing


11 - Trend # 6 - AI Top Revenue Generator


12 - Trend # 7 - The End of Permanent Employees


13 - Trend # 8 - Robots Will Not Replace Humans


14 - Trend # 9 - Role of Leader To Shift


15 - Trend # 10 - Diversity For Growth


16 - Trend # 11 - Customer Drives Innovation


17 - Trend # 12 - 1 in 5 On The Move


18 - Trend # 13 - Customized Hybrid Workplace


19 - Trend # 14 - Think Global Act Local


20 - Trend # 15 - Future of Universities


21 - Trend # 16 - K to 12 Enrollment to Decline


22 - Trend # 17 - The Pandemic Generation


23 - Trend # 18 - Companies Invest In Change


24 - Trend # 19 - Business Real Estate Shift


25 - Trend # 20 - Increased Mergers


26 - Trend # 2 1 - Year of Self Actualization


27 - Trend # 22 - Future of All Things


Page 2
@nextmapping Text me: 604.340.4700 nextmapping.com
The Company


NextMapping™ is a future of work consultancy. Founded by
Cheryl Cran. We help companies, leaders, teams and
entrepreneurs to be ‘future ready now’. For more info go to:
www.nextmapping.com


The Founder


Cheryl Cran is a thought leader in the ‘future of all things’.


For over 20+ years Cheryl has been focused on helping
people be future ready now. Through her company
NextMapping™ she provides a research based approach to
help strategize what’s next. Cheryl is the author of 10 books
including a new book being released in 2022 and her best
sellers, “NextMapping™ - Anticipate, Navigate and Create The
Future of Work” and “The Art of Change Leadership - Driving
Transformation In A Fast Paced World.” Clients include
Amazon, Upwork, DHS, AstraZeneca, ExecOnline and more.
About NextMapping™
Page 3
@nextmapping Text me: 604.340.4700 nextmapping.com
Our Research
Page 4


Sources:


Singularity University


Futureloop


ResearchNet


Forbes


PWC/EY/McKinsey


Owllabs


Workable


Freelancer


Citrix


World Economic
Forum


Photos: IStockPhoto


Our Approach:


In looking at trends for 2022 we rely on multiple sources. We access a broad range of research
including University research, crowdsourced research, aggregated research and our own
NextMapping™ surveys.
@nextmapping Text me: 604.340.4700 nextmapping.com
Welcome To The Year of The “Worker”
The major theme of 2022 is that we are
fi
rmly in a
workers market. We are in a current/post
pandemic reality where workers are seeking
‘purpose’ and ‘meaning’ along with
fl
exible work.


The year of the worker means that we will see a rise in
individuals seeking work that aligns with how people
live their lives.


Leadership Rede
fi
ned


• Leaders are/will be adapting to the hybrid
workplace.


• Workers will be expecting more from their leaders.


• Workers will be approached by competitors
frequently.


Existential Questioning


• In the past year more workers are asking
themselves deep existential questions that has led
to a ‘rethink’ of the purpose of work, why we work
and how hard we want to work.


Biggest Opportunity for 2022


• Individuals have the opportunity to focus on
personal growth and development. There will be
continued change and uncertainty that will require
people to be more resilient and adaptable.


• Investing in ‘upskilling’ people will be the biggest
opportunity for 2022.
What’s Next in 2022?
Page 5
@nextmapping Text me: 604.340.4700 nextmapping.com
54% of US Workers Are Actively Looking For New Work
7 out of 10 workers are seeking new work
opportunities.


The Great Resignation is a global phenomena.


Workers are quitting jobs without new jobs to go to.


58.2% of workers say
fl
exibility is key:


• Workers EXPECT a hybrid workplace set up.Workers
want option of some virtual work in their week.


• Workers want customized work plans to suit their
lives.


Trend Opportunity:


• Communicate your company hybrid work options.


• Create a work from home option for ALL workers.


Trend # 1 - The Great Resignation
Page 6
@nextmapping Text me: 604.340.4700 nextmapping.com
We predict a 25% increase
of full time remote work



• 55% of workers worked in of
fi
ce full time in
2021.


• 23% of Workers worked remotely at least 1
day a week and up to 4 days a week in 2021.


• 11% of Workers are working remotely full
time in 2021.


The social trends and surveys of workers shows
that they want remote work opportunities.


Trend Opportunity:


• Revisit your strategic focus as it relates to ‘how
work gets done.’


• Focus on digital maturity to increase.
Trend # 2 - Workers Will Seek More Remote Work
Page 7
@nextmapping Text me: 604.340.4700 nextmapping.com
Over 10 Million Workers Sought Freelance Work in 2021
Trend Opportunity:


• Rethink your approach to
hiring and onboarding.


• Expand your talent pool
with freelance workers.


• Increase innovation with
freelance workers.


• Freelancers are highly
skilled.


• Freelance workers can
bridge the challenges of
The Great Resignation.


Trend #3 - Continued Increase In Freelance Workers
We predict continued surge in workers seeking freelance work in 2022.


Freelancers surveyed stated that the main driver for freelance work is again that ‘F’ word:
Page 8
FLEXIBILITY


Freelance provides greater
fl
exibility over schedule, earning
potential and building work around ‘life’.
@nextmapping Text me: 604.340.4700 nextmapping.com
53% of HR Leaders Will Invest in Worker Wellness in 2022
Mental health and overall wellbeing are main focuses
in 2022. Individuals are more acutely aware of the
need to take care of themselves.


Leaders will focus on overall worker wellbeing in 2022
as part of overall employee engagement strategy.


Trend Opportunity:


• Invest in wellness programs that focus on mental
health.


• Ensure that your employees are aware of the resources
available to them for wellness.


• Create wellness focused meet ups for workers to share
their wellness strategies.


• Develop leaders ability to empathize and provide
support.
Trend # 4 - Increased Focus On Wellness
Page 9
@nextmapping Text me: 604.340.4700 nextmapping.com
In 2022, 30% of Web Browsing Will Be Voice Activated
Trend # 5 - Voice Technology To Increase
Workers will leverage voice for work related
activities. The use of voice technology with Alexa,


Siri and Google will morph into work use.


Cloud technology enables voice activated interface
and speeds up access to information and
administrative tasks.


Trend Opportunity:


• Research how your current technology can leverage
voice enabled technology.


• Share best practices among workers who currently
use voice activation in their daily work.


• Add/enable/set up voice activated opportunities to
your websites for easier customer interface with your
products and services.
Page 10
@nextmapping Text me: 604.340.4700 nextmapping.com
72% of workers polled by Citrix believe AI to lead revenue
generation by 2030
Trend # 6 - AI To Become Top Revenue Generator
AI will generate leads, follow up sales, customized
ads and enable sales professionals to deal with the
human and complex elements of selling.


Trend Opportunity:


• Leverage AI in your business to automate
administrative elements of the sales process.


• Educate sales professionals to learn more about how
to leverage AI to increase individual productivity and
overall sales.


• Outsource AI strategy to experts who can help
streamline how AI is used within your systems.
Page 11
@nextmapping Text me: 604.340.4700 nextmapping.com
60% of leaders surveyed believe that permanent employee
roles will be a rarity by 2035
Trend # 7 - The End of Permanent Employee Roles
Trend Opportunity:


• Review your ‘people strategy’ and look for
opportunities to convert some jobs into freelance or
contract work jobs.


• Seek freelance workers and contract workers to help
solve the challenge of
fi
nding and hiring people.


• Survey your existing workforce to
fi
nd out how each
of the workers want to work, where they want to
work and ask for their perspective of freelance or
contract work opportunities.
The trend towards workers seeking freelance opportunities as well as contract work lines up with the
predicted decline of the structure of having permanent employees.
Page 12
@nextmapping Text me: 604.340.4700 nextmapping.com
70% of Business Leaders Say They Need MORE Humans
Trend # 8 - Robots Will NOT Replace Humans
Leaders surveyed by Citrix say that the pandemic
made them realize that they need more people to
leverage technology. The human element is needed
to deal with the complex. They see technology as a
co-worker to the human workforce.


Trend Opportunity:


• Ensure that all of your workers have increased his/her
‘technology intelligence’ skills to leverage the
capabilities of the technology in the company.


• Identify the skills gaps of workers as it relates to
technology.


• Look at bringing in outside experts to help workers
leverage their technology skills.
Page 13
@nextmapping Text me: 604.340.4700 nextmapping.com
80% of Leaders Will Shift to Facilitator Role by 2030
Trend Opportunity:


• Assess your current leaders ability to ‘facilitate’
their teams.


• In a future where more workers are independent
workers through freelance or contract, leaders will
need to be able to facilitate a broad range of
personalities and work styles.


• Review the current strategy and structure of your
business, evaluate the function of the leaders and
how their job titles and descriptions could be
shifted to re
fl
ect ‘facilitator’.
Trend # 9 - Role of Leader To Shift
With AI and automation freeing up time the role of leaders will change. Leaders will spend more time on creating
action plans based on data. Real time data will enable faster decision making and responses to market changes
Page 14
@nextmapping Text me: 604.340.4700 nextmapping.com
67% of Workers Want To Work In Diverse Workplaces
recruiting and retaining workers.


Trend Opportunity:


• Take an honest look at the current diversity within
your workplace.


• Actively plan to increase diversity through hiring.


• Actively build a pipeline of diverse workers for
succession opportunities.


• Train and guide leaders to look at diversity solutions
when looking to hire.
Trend # 10 - Diversity An Imperative To Growth
Page 15
Diversity is expected by all generations. Companies that have diverse cultures have greater growth.


50% of current workers want their company to increase diversity. Diversity is a central strategy to
@nextmapping Text me: 604.340.4700 nextmapping.com
Brand Marketing & Customer Experience To Converge
In 2022, more CMO’s will own or in
fl
uence online
commerce. The convergence of brand experience
with customer experience is driving this trend. CMO’s
will work closely with IT and Customer Delivery to
meet client demands.


Trend Opportunity:


• Assess the innovation opportunity of having
marketing/IT and customer service working together
to elevate customer experience.


• Invite your customers to help you innovate your
products and services.


• Create interactive opportunities with customers via
social media.
Trend # 11 - Customers Will Drive Brand Innovation
Page 16
@nextmapping Text me: 604.340.4700 nextmapping.com
The Pandemic Created Interstate And Rural Migration
Trend # 12 - 1 in 5 Will Move in 2022
wanted to be closer to family. 28% said they moved
because of the pandemic.


Trend Opportunity:


• When marketing job opportunities speak the language of
interstate migrators of quality of life and location.


• Market your virtual work opportunities.


• Partner with realtors to discover who is moving into your
community and network to
fi
nd potential workers.


• Partner with your chamber of commerce to build attraction
campaigns to live/work in your community.


Page 17
A Pew Research Poll found that the pandemic has created a migration trend. 37% of those aged 18 to
29 moved in 2021. 20% of those who moved said they
@nextmapping Text me: 604.340.4700 nextmapping.com
Workers Want The Flexibility of Work From Anywhere
Trend # 13 - 90% of Workers Want Customized Hybrid
74% of leaders are focusing on creating an ideal
hybrid structure for their workers in 2022. There is


no one size
fi
ts all when it comes to hybrid.


67% of workers want to be able to WFA at least two
days a week and are willing to be in of
fi
ce up to


three days a week.


Trend Opportunity:


• Survey your workers frequently to stay abreast of how
they are feeling about the hybrid structure of your
workplace.


• Ensure you have technology that supports workers
abilities to work from anywhere effectively.


• Train leaders to increase skills to shift from leading in
of
fi
ce and with virtual teams easily and effectively.
Page 18
@nextmapping Text me: 604.340.4700 nextmapping.com
Environmental Focus To Increase “Buy Local” Message
For example PPE and hand sanitizer - two products
that had to be produced locally to meet demand.


Trend Opportunity:


• Focus on helping all workers to increase global
knowledge of social trends within various
countries.


• Evaluate supply chain to see what can be
purchased from a local vendor in addition to
importing goods.


• Create awareness programs of how your company
‘acts local’ to support business in your community.
Trend # 14 - Think Global Act Local
Page 19


28% of C-Suite leaders bring global thinking to strategy. 78% of customers surveyed want local solutions.
The pandemic revealed the challenges in global supply which led to innovative local solutions.
@nextmapping Text me: 604.340.4700 nextmapping.com
In 2022 Degree Prices Will Continue To Drop
Forward thinking institutions such as the University
of Illinois are leveraging technology to scale
education. They have deeply discounted their MBA
program by moving to online. The trend of
‘unbundling’ degrees to create more micro learning
certi
fi
cates related to ‘real time’ learning application
on the job is expected to increase in 2022.


Trend Opportunity:


• Companies such as Amazon have in house University
programs that provides workers with skills to be able
to apply to their job immediately.


• Look at your hiring practices - does the work really
require degrees? Can you train this skills needed?


Trend # 15 - Future of University To Radically Change
Page 20
@nextmapping Text me: 604.340.4700 nextmapping.com
1.5 million decline in enrollment in US schools to continue
Trend # 16 - Enrollment K to 12 Will Decline
The number of families choosing to homeschool
doubled in 2021. The pandemic created greater
parent involvement in their children’s education.
Many parents reevaluated how they wanted their
child educated.


Trend Opportunity:


• Educators have the opportunity to revamp the
education system to match the needs of business.


• Teachers have the opportunity to shift view from a
‘student’ mentality to a facilitating the intelligence


of a ‘future’ innovator.


• Private school enrollments have increased by 35.3%
since the beginning of the pandemic. This means


that parents are seeking alternative education


options for their children.
Page 21
@nextmapping Text me: 604.340.4700 nextmapping.com
Gen C has had virtual schooling and seen their parents
work virtually.
Trend # 17 - Gen C The Pandemic Generation
Gen C is de
fi
ned as those under the age of 20 who
are the youngest generation to have lived through
the pandemic. Human behaviorists theorize that


this generation will view life very differently than


all older generations.


Trend Opportunity:


• Generations information is not meant to put people in
boxes or stereotypes. Rather its useful to understand
the era that we are born into and the impact of
activities within an era on speci
fi
c demographics.


• Crowdsource Gen C to discover attitudes about life,
work and virtual expectations of school and work.


• Hire Gen C’s to bring innovative insights and ideas.
Page 22
@nextmapping Text me: 604.340.4700 nextmapping.com
Leaders Are Focused On Systemic Change in 2022
Trend # 18 - Companies Will Invest in Change
39% of leaders who participated in a NextMapping™
survey stated that they are focused on making big
change in the company to improve both employee
experience and customer experience. Changes
include a ‘people
fi
rst’ focus and improved


digital journey.


Trend Opportunity:


• Help leaders to unlearn the habits formed in pre-
pandemic workplaces.


• Upskill and reskill leaders to be ‘change leaders’ who
inspire and motivate workers to change.


• Involve workers and teams in change strategies to
help mobilize cohesive culture change within the
company.
Page 23
@nextmapping Text me: 604.340.4700 nextmapping.com
Companies Will Reduce Work Space by 20%
More workers are working remote and virtual 2 to 3
days a week. Business leaders state this equates to
needing 20% less space in their workplace. For
companies that are heavily invested in real estate
space there will be increase in ‘renting’ or using


extra space for other uses.


Trend Opportunity:


• Reassess real estate strategy and workspace needed
given the trends toward hybrid workplace.


• Invest the savings in real estate reallocation in higher
pay for workers or increased incentives.


• Investigate alternative uses for workspaces such as
community events, or a natural disaster respite.


Trend # 19 - Business Real Estate To Shift
Page 24
@nextmapping Text me: 604.340.4700 nextmapping.com
Gartner Predicts Mergers To Be As High Volume As In 2018
Trend Opportunity:


• Assess the brands in your industry that if you
acquired them it would increase your access to
market and technology.


• Look to innovate by acquiring brands that are
aligned with your industry. IE/
fi
nance acquiring
insurance company.


• Look to organizations that are aligned in culture
and customer to discuss merger/partner potentials.
Trend # 20 - Increased Business Mergers
Page 25
Industries that will see high M & A in 2022 include tech
fi
rms, health, insurance
fi
rms


and
fi
nancial
fi
rms. As companies seek to integrate expensive AI enabled cloud solutions, they are
looking at merger to achieve strategic goals.
@nextmapping Text me: 604.340.4700 nextmapping.com
The pandemic created an ‘existential crisis’ for everyone
Trend # 21 - 2022 The Year of Self Actualization
Trend Opportunity:


• In previous decades many of us operated from a place
of survival. What does it mean to you to ‘thrive’ in
2022?


• With large numbers of people asking deep questions
it is leading to an age of ‘self realization’. Re
fl
ect on
your life and what you can change to reach your goals.


• In Maslow’s hierarchy ‘self realization’ is described as
living life with full knowledge and accountability to
creating a life of meaning, purpose and contribution.


• Re
fl
ect on all of these trends to make choices aligned
with deeper meaning and purpose for yourself.
Page 26
3 out 4 workers including leaders and senior leaders we surveyed con
fi
rmed that they are asking deeper
life questions. The deeper questions have led to everyone having an existential crisis around life and work.
@nextmapping Text me: 604.340.4700 nextmapping.com
2022 Is NOT the future of work - it’s the future of all things
Trend # 22 - The Future of All Things
Trend Opportunity:


• Look to ALL trends including changes in human
mindset, changes in human behaviour and changes


in human values.


• Shift mental framework from ‘work
fi
rst’ to ‘life
fi
rst’
and work enables us to have a personalized quality


of life.


• We have yet to see the innovations that will come out
of the last few years. We are entering a renaissance
where we as a society will bene
fi
t from increased
awareness about our common humanity. For those of
us that seek to make the world a better place by being
better humans will bene
fi
t.
Page 27
The pandemic has created massive social change and that social change has created blurred lines between life
and work. When looking at the future we have to now look at it through the lens of ‘everything’.
@nextmapping


Text me: 604.340.4700
2022 What’s NextNow ?


22 Trends for 2022
A NextMapping™ Trends Report
nextmapping.com


© 2021/2022
™

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22 Trends for 2022 - A NextNow White-paper by NextMapping

  • 1. @nextmapping Text me: 604.340.4700 2022 What’s NextNow ? 22 Trends for 2022 A NextMapping™ Trends Report nextmapping.com © 2021/2022 ™
  • 2. @nextmapping Text me: 604.340.4700 nextmapping.com Table of Contents Page 2 - Table of Contents 3 - About NextMapping™ 4 - Our Research 5 - 2022 Overview 6 - Trend # 1 - The Great Resignation 7 - Trend # 2 - Increase In Remote Work 8 - Trend # 3 - Freelance Future 9 - Trend # 4 - Worker Wellness 10 - Trend # 5 - Voice Activated Browsing 11 - Trend # 6 - AI Top Revenue Generator 12 - Trend # 7 - The End of Permanent Employees 13 - Trend # 8 - Robots Will Not Replace Humans 14 - Trend # 9 - Role of Leader To Shift 15 - Trend # 10 - Diversity For Growth 16 - Trend # 11 - Customer Drives Innovation 17 - Trend # 12 - 1 in 5 On The Move 18 - Trend # 13 - Customized Hybrid Workplace 19 - Trend # 14 - Think Global Act Local 20 - Trend # 15 - Future of Universities 21 - Trend # 16 - K to 12 Enrollment to Decline 22 - Trend # 17 - The Pandemic Generation 23 - Trend # 18 - Companies Invest In Change 24 - Trend # 19 - Business Real Estate Shift 25 - Trend # 20 - Increased Mergers 26 - Trend # 2 1 - Year of Self Actualization 27 - Trend # 22 - Future of All Things Page 2
  • 3. @nextmapping Text me: 604.340.4700 nextmapping.com The Company NextMapping™ is a future of work consultancy. Founded by Cheryl Cran. We help companies, leaders, teams and entrepreneurs to be ‘future ready now’. For more info go to: www.nextmapping.com The Founder Cheryl Cran is a thought leader in the ‘future of all things’. 
 For over 20+ years Cheryl has been focused on helping people be future ready now. Through her company NextMapping™ she provides a research based approach to help strategize what’s next. Cheryl is the author of 10 books including a new book being released in 2022 and her best sellers, “NextMapping™ - Anticipate, Navigate and Create The Future of Work” and “The Art of Change Leadership - Driving Transformation In A Fast Paced World.” Clients include Amazon, Upwork, DHS, AstraZeneca, ExecOnline and more. About NextMapping™ Page 3
  • 4. @nextmapping Text me: 604.340.4700 nextmapping.com Our Research Page 4 Sources: Singularity University Futureloop ResearchNet Forbes PWC/EY/McKinsey Owllabs Workable Freelancer Citrix World Economic Forum Photos: IStockPhoto Our Approach: In looking at trends for 2022 we rely on multiple sources. We access a broad range of research including University research, crowdsourced research, aggregated research and our own NextMapping™ surveys.
  • 5. @nextmapping Text me: 604.340.4700 nextmapping.com Welcome To The Year of The “Worker” The major theme of 2022 is that we are fi rmly in a workers market. We are in a current/post pandemic reality where workers are seeking ‘purpose’ and ‘meaning’ along with fl exible work. The year of the worker means that we will see a rise in individuals seeking work that aligns with how people live their lives. Leadership Rede fi ned • Leaders are/will be adapting to the hybrid workplace. • Workers will be expecting more from their leaders. • Workers will be approached by competitors frequently. Existential Questioning • In the past year more workers are asking themselves deep existential questions that has led to a ‘rethink’ of the purpose of work, why we work and how hard we want to work. Biggest Opportunity for 2022 • Individuals have the opportunity to focus on personal growth and development. There will be continued change and uncertainty that will require people to be more resilient and adaptable. • Investing in ‘upskilling’ people will be the biggest opportunity for 2022. What’s Next in 2022? Page 5
  • 6. @nextmapping Text me: 604.340.4700 nextmapping.com 54% of US Workers Are Actively Looking For New Work 7 out of 10 workers are seeking new work opportunities. The Great Resignation is a global phenomena. Workers are quitting jobs without new jobs to go to. 58.2% of workers say fl exibility is key: • Workers EXPECT a hybrid workplace set up.Workers want option of some virtual work in their week. • Workers want customized work plans to suit their lives. Trend Opportunity: • Communicate your company hybrid work options. • Create a work from home option for ALL workers. Trend # 1 - The Great Resignation Page 6
  • 7. @nextmapping Text me: 604.340.4700 nextmapping.com We predict a 25% increase of full time remote work 

 • 55% of workers worked in of fi ce full time in 2021. • 23% of Workers worked remotely at least 1 day a week and up to 4 days a week in 2021. • 11% of Workers are working remotely full time in 2021. 
 The social trends and surveys of workers shows that they want remote work opportunities. Trend Opportunity: • Revisit your strategic focus as it relates to ‘how work gets done.’ • Focus on digital maturity to increase. Trend # 2 - Workers Will Seek More Remote Work Page 7
  • 8. @nextmapping Text me: 604.340.4700 nextmapping.com Over 10 Million Workers Sought Freelance Work in 2021 Trend Opportunity: • Rethink your approach to hiring and onboarding. • Expand your talent pool with freelance workers. • Increase innovation with freelance workers. • Freelancers are highly skilled. • Freelance workers can bridge the challenges of The Great Resignation. Trend #3 - Continued Increase In Freelance Workers We predict continued surge in workers seeking freelance work in 2022. Freelancers surveyed stated that the main driver for freelance work is again that ‘F’ word: Page 8 FLEXIBILITY Freelance provides greater fl exibility over schedule, earning potential and building work around ‘life’.
  • 9. @nextmapping Text me: 604.340.4700 nextmapping.com 53% of HR Leaders Will Invest in Worker Wellness in 2022 Mental health and overall wellbeing are main focuses in 2022. Individuals are more acutely aware of the need to take care of themselves. Leaders will focus on overall worker wellbeing in 2022 as part of overall employee engagement strategy. Trend Opportunity: • Invest in wellness programs that focus on mental health. • Ensure that your employees are aware of the resources available to them for wellness. • Create wellness focused meet ups for workers to share their wellness strategies. • Develop leaders ability to empathize and provide support. Trend # 4 - Increased Focus On Wellness Page 9
  • 10. @nextmapping Text me: 604.340.4700 nextmapping.com In 2022, 30% of Web Browsing Will Be Voice Activated Trend # 5 - Voice Technology To Increase Workers will leverage voice for work related activities. The use of voice technology with Alexa, 
 Siri and Google will morph into work use. 
 Cloud technology enables voice activated interface and speeds up access to information and administrative tasks. Trend Opportunity: • Research how your current technology can leverage voice enabled technology. • Share best practices among workers who currently use voice activation in their daily work. • Add/enable/set up voice activated opportunities to your websites for easier customer interface with your products and services. Page 10
  • 11. @nextmapping Text me: 604.340.4700 nextmapping.com 72% of workers polled by Citrix believe AI to lead revenue generation by 2030 Trend # 6 - AI To Become Top Revenue Generator AI will generate leads, follow up sales, customized ads and enable sales professionals to deal with the human and complex elements of selling. Trend Opportunity: • Leverage AI in your business to automate administrative elements of the sales process. • Educate sales professionals to learn more about how to leverage AI to increase individual productivity and overall sales. • Outsource AI strategy to experts who can help streamline how AI is used within your systems. Page 11
  • 12. @nextmapping Text me: 604.340.4700 nextmapping.com 60% of leaders surveyed believe that permanent employee roles will be a rarity by 2035 Trend # 7 - The End of Permanent Employee Roles Trend Opportunity: • Review your ‘people strategy’ and look for opportunities to convert some jobs into freelance or contract work jobs. • Seek freelance workers and contract workers to help solve the challenge of fi nding and hiring people. • Survey your existing workforce to fi nd out how each of the workers want to work, where they want to work and ask for their perspective of freelance or contract work opportunities. The trend towards workers seeking freelance opportunities as well as contract work lines up with the predicted decline of the structure of having permanent employees. Page 12
  • 13. @nextmapping Text me: 604.340.4700 nextmapping.com 70% of Business Leaders Say They Need MORE Humans Trend # 8 - Robots Will NOT Replace Humans Leaders surveyed by Citrix say that the pandemic made them realize that they need more people to leverage technology. The human element is needed to deal with the complex. They see technology as a co-worker to the human workforce. Trend Opportunity: • Ensure that all of your workers have increased his/her ‘technology intelligence’ skills to leverage the capabilities of the technology in the company. • Identify the skills gaps of workers as it relates to technology. • Look at bringing in outside experts to help workers leverage their technology skills. Page 13
  • 14. @nextmapping Text me: 604.340.4700 nextmapping.com 80% of Leaders Will Shift to Facilitator Role by 2030 Trend Opportunity: • Assess your current leaders ability to ‘facilitate’ their teams. • In a future where more workers are independent workers through freelance or contract, leaders will need to be able to facilitate a broad range of personalities and work styles. • Review the current strategy and structure of your business, evaluate the function of the leaders and how their job titles and descriptions could be shifted to re fl ect ‘facilitator’. Trend # 9 - Role of Leader To Shift With AI and automation freeing up time the role of leaders will change. Leaders will spend more time on creating action plans based on data. Real time data will enable faster decision making and responses to market changes Page 14
  • 15. @nextmapping Text me: 604.340.4700 nextmapping.com 67% of Workers Want To Work In Diverse Workplaces recruiting and retaining workers. Trend Opportunity: • Take an honest look at the current diversity within your workplace. • Actively plan to increase diversity through hiring. • Actively build a pipeline of diverse workers for succession opportunities. • Train and guide leaders to look at diversity solutions when looking to hire. Trend # 10 - Diversity An Imperative To Growth Page 15 Diversity is expected by all generations. Companies that have diverse cultures have greater growth. 
 50% of current workers want their company to increase diversity. Diversity is a central strategy to
  • 16. @nextmapping Text me: 604.340.4700 nextmapping.com Brand Marketing & Customer Experience To Converge In 2022, more CMO’s will own or in fl uence online commerce. The convergence of brand experience with customer experience is driving this trend. CMO’s will work closely with IT and Customer Delivery to meet client demands. Trend Opportunity: • Assess the innovation opportunity of having marketing/IT and customer service working together to elevate customer experience. • Invite your customers to help you innovate your products and services. • Create interactive opportunities with customers via social media. Trend # 11 - Customers Will Drive Brand Innovation Page 16
  • 17. @nextmapping Text me: 604.340.4700 nextmapping.com The Pandemic Created Interstate And Rural Migration Trend # 12 - 1 in 5 Will Move in 2022 wanted to be closer to family. 28% said they moved because of the pandemic. Trend Opportunity: • When marketing job opportunities speak the language of interstate migrators of quality of life and location. • Market your virtual work opportunities. • Partner with realtors to discover who is moving into your community and network to fi nd potential workers. • Partner with your chamber of commerce to build attraction campaigns to live/work in your community. Page 17 A Pew Research Poll found that the pandemic has created a migration trend. 37% of those aged 18 to 29 moved in 2021. 20% of those who moved said they
  • 18. @nextmapping Text me: 604.340.4700 nextmapping.com Workers Want The Flexibility of Work From Anywhere Trend # 13 - 90% of Workers Want Customized Hybrid 74% of leaders are focusing on creating an ideal hybrid structure for their workers in 2022. There is 
 no one size fi ts all when it comes to hybrid. 
 67% of workers want to be able to WFA at least two days a week and are willing to be in of fi ce up to 
 three days a week. Trend Opportunity: • Survey your workers frequently to stay abreast of how they are feeling about the hybrid structure of your workplace. • Ensure you have technology that supports workers abilities to work from anywhere effectively. • Train leaders to increase skills to shift from leading in of fi ce and with virtual teams easily and effectively. Page 18
  • 19. @nextmapping Text me: 604.340.4700 nextmapping.com Environmental Focus To Increase “Buy Local” Message For example PPE and hand sanitizer - two products that had to be produced locally to meet demand. Trend Opportunity: • Focus on helping all workers to increase global knowledge of social trends within various countries. • Evaluate supply chain to see what can be purchased from a local vendor in addition to importing goods. • Create awareness programs of how your company ‘acts local’ to support business in your community. Trend # 14 - Think Global Act Local Page 19 28% of C-Suite leaders bring global thinking to strategy. 78% of customers surveyed want local solutions. The pandemic revealed the challenges in global supply which led to innovative local solutions.
  • 20. @nextmapping Text me: 604.340.4700 nextmapping.com In 2022 Degree Prices Will Continue To Drop Forward thinking institutions such as the University of Illinois are leveraging technology to scale education. They have deeply discounted their MBA program by moving to online. The trend of ‘unbundling’ degrees to create more micro learning certi fi cates related to ‘real time’ learning application on the job is expected to increase in 2022. Trend Opportunity: • Companies such as Amazon have in house University programs that provides workers with skills to be able to apply to their job immediately. • Look at your hiring practices - does the work really require degrees? Can you train this skills needed? Trend # 15 - Future of University To Radically Change Page 20
  • 21. @nextmapping Text me: 604.340.4700 nextmapping.com 1.5 million decline in enrollment in US schools to continue Trend # 16 - Enrollment K to 12 Will Decline The number of families choosing to homeschool doubled in 2021. The pandemic created greater parent involvement in their children’s education. Many parents reevaluated how they wanted their child educated. Trend Opportunity: • Educators have the opportunity to revamp the education system to match the needs of business. • Teachers have the opportunity to shift view from a ‘student’ mentality to a facilitating the intelligence 
 of a ‘future’ innovator. • Private school enrollments have increased by 35.3% since the beginning of the pandemic. This means 
 that parents are seeking alternative education 
 options for their children. Page 21
  • 22. @nextmapping Text me: 604.340.4700 nextmapping.com Gen C has had virtual schooling and seen their parents work virtually. Trend # 17 - Gen C The Pandemic Generation Gen C is de fi ned as those under the age of 20 who are the youngest generation to have lived through the pandemic. Human behaviorists theorize that 
 this generation will view life very differently than 
 all older generations. Trend Opportunity: • Generations information is not meant to put people in boxes or stereotypes. Rather its useful to understand the era that we are born into and the impact of activities within an era on speci fi c demographics. • Crowdsource Gen C to discover attitudes about life, work and virtual expectations of school and work. • Hire Gen C’s to bring innovative insights and ideas. Page 22
  • 23. @nextmapping Text me: 604.340.4700 nextmapping.com Leaders Are Focused On Systemic Change in 2022 Trend # 18 - Companies Will Invest in Change 39% of leaders who participated in a NextMapping™ survey stated that they are focused on making big change in the company to improve both employee experience and customer experience. Changes include a ‘people fi rst’ focus and improved 
 digital journey. Trend Opportunity: • Help leaders to unlearn the habits formed in pre- pandemic workplaces. • Upskill and reskill leaders to be ‘change leaders’ who inspire and motivate workers to change. • Involve workers and teams in change strategies to help mobilize cohesive culture change within the company. Page 23
  • 24. @nextmapping Text me: 604.340.4700 nextmapping.com Companies Will Reduce Work Space by 20% More workers are working remote and virtual 2 to 3 days a week. Business leaders state this equates to needing 20% less space in their workplace. For companies that are heavily invested in real estate space there will be increase in ‘renting’ or using 
 extra space for other uses. Trend Opportunity: • Reassess real estate strategy and workspace needed given the trends toward hybrid workplace. • Invest the savings in real estate reallocation in higher pay for workers or increased incentives. • Investigate alternative uses for workspaces such as community events, or a natural disaster respite. Trend # 19 - Business Real Estate To Shift Page 24
  • 25. @nextmapping Text me: 604.340.4700 nextmapping.com Gartner Predicts Mergers To Be As High Volume As In 2018 Trend Opportunity: • Assess the brands in your industry that if you acquired them it would increase your access to market and technology. • Look to innovate by acquiring brands that are aligned with your industry. IE/ fi nance acquiring insurance company. • Look to organizations that are aligned in culture and customer to discuss merger/partner potentials. Trend # 20 - Increased Business Mergers Page 25 Industries that will see high M & A in 2022 include tech fi rms, health, insurance fi rms 
 and fi nancial fi rms. As companies seek to integrate expensive AI enabled cloud solutions, they are looking at merger to achieve strategic goals.
  • 26. @nextmapping Text me: 604.340.4700 nextmapping.com The pandemic created an ‘existential crisis’ for everyone Trend # 21 - 2022 The Year of Self Actualization Trend Opportunity: • In previous decades many of us operated from a place of survival. What does it mean to you to ‘thrive’ in 2022? • With large numbers of people asking deep questions it is leading to an age of ‘self realization’. Re fl ect on your life and what you can change to reach your goals. • In Maslow’s hierarchy ‘self realization’ is described as living life with full knowledge and accountability to creating a life of meaning, purpose and contribution. • Re fl ect on all of these trends to make choices aligned with deeper meaning and purpose for yourself. Page 26 3 out 4 workers including leaders and senior leaders we surveyed con fi rmed that they are asking deeper life questions. The deeper questions have led to everyone having an existential crisis around life and work.
  • 27. @nextmapping Text me: 604.340.4700 nextmapping.com 2022 Is NOT the future of work - it’s the future of all things Trend # 22 - The Future of All Things Trend Opportunity: • Look to ALL trends including changes in human mindset, changes in human behaviour and changes 
 in human values. • Shift mental framework from ‘work fi rst’ to ‘life fi rst’ and work enables us to have a personalized quality 
 of life. • We have yet to see the innovations that will come out of the last few years. We are entering a renaissance where we as a society will bene fi t from increased awareness about our common humanity. For those of us that seek to make the world a better place by being better humans will bene fi t. Page 27 The pandemic has created massive social change and that social change has created blurred lines between life and work. When looking at the future we have to now look at it through the lens of ‘everything’.
  • 28. @nextmapping Text me: 604.340.4700 2022 What’s NextNow ? 22 Trends for 2022 A NextMapping™ Trends Report nextmapping.com © 2021/2022 ™