A presentation from Robin Hewings, the project manager from LB Hackney whose research and recommendations form part of the 21st Century Councillor exemplar work in Hackney.

1. ‘ Hackney’s 21 st Century Councillor Project Robin Hewings 'Trust in Democracy' Conference March 5th 2010

2. 21 st Century Councillors

3. The 21 st Century Councillor Project in Hackney

4. How frontline councillors help improve Hackney

6. Local leaders: A respected and well-known person in their community who can advocate for their residents, mediate issues and build coalitions for change

7. Member-officer relations

8. Recommendations

9. Communicating with communities In regular contact with residents in a genuine two-way conversation

10. Communicating with their communities

11. Formal engagement mechanisms

12. Recommendations

13. Support for front-line councillors

14. Scrutinising public services Able to make a difference in their local area as a result of their unique mandate and using their powers and influence to help their residents with other services such as the police and the NHS.