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How to Tackle the Crucial Task of Training for an
Active Shooter
PAUL SARNESE,CHPA,MSE,MAS,CAPM
PAST PRESIDENT, INTERNATIONAL ASSOCIATION FOR HEALTHCARE SECURITY AND SAFETY
OWNER, SECURED AND PREPARED CONSULTING, LLC
Definition
Active shooter is “one or more individuals actively engaged in killing or attempting to kill people
in a populated area”.
An active shooter is a person or persons who appear to be actively engaged in killing or
attempting to kill people in populated areas. In most cases active shooters use a firearm(s) and
display no pattern or method for selection of their victims. In some cases active shooters use
other weapons and/or improvised explosive devices to cause additional victimization and act as
an impediment to law enforcement and emergency services responders. These improvised
explosive devices may detonate immediately, have delayed detonation fuses, or detonate on
contact.
Gun Violence in America
▪ US gun death rate is 13x higher than any other high-
income country
▪ According to Everytown's research, Americans own 46%
of the world’s civilian-owned firearms
▪ 58 percent of the American population reported
experiencing some form of gun violence in their lifetime
▪ An average of 110 people are killed and 200 are wounded
every day in the US by gun violence
FBI Statistics
The most recent FBI reports on active shooter incidents indicate that the number of active assailant
attacks doubled from 2016 to 2020, and that there was a 20% increase over that record high for
2021.
The number of active shooter incidents identified in 2020 represents a 33% increase from 2019 and a
100% increase from 2016.
In 2020, 164 casualties resulted from active shooter events in the United States
Sixty-six percent of events ends before police arrive on scene.
https://cbsloc.al/3Frl6Aj j
Challenges
Physical security-very difficult to totally secure
the buildings and screen all who enter
Operational challenges-balance between
safety/security and providing a therapeutic
environment
Changing culture-staff must be aware, engaged
and responsible, not just security officers
Financial challenges-competing priorities,
security vs. patient care
Emergency codes-“Color” codes vs. plain
language, how to you warn the non-employees
Identify Facility Challenges
What is unique about your campus?
◦ Ask your employees to identify issues that may require mitigation
◦ Identify hiding spaces
◦ Special population issues
Choose your approach
Run, Hide, Fight-US Department of Homeland Security
Alert, Lockdown, Inform, Conceal, Evacuate- ALICE Institute
Get Out, Call Out, Hide Out, Take Out-Center for Personal Protection and Safety
AVERT-Active Violence Emergency Response Training
ALERRT- Advance Law Enforcement Rapid Response Training/Avoid, Deny, Counter
ALIVE-Assess, Leave, Impede, Violence, Expose
Approach must be reviewed, approved and supported by Senior Leadership
Training options: on-line, in-person, virtual training, new employee orientation, annual mandatory education through learning management system
Identify Stakeholders
Internal (staff, contractors, vendors-anyone
who works in the building on a regular basis)
External (patients, public safety staff, shared
campus representatives)
Departments with high-risk populations
(critical care, psych, mother/baby, dementia,
surgical)
Which shifts will be involved?
◦ Ensure training occurs on all shifts
◦ Consider “huddle” exercises on
evening/weekend shifts
Involve external stakeholders in planning if
possible
Ensure every department has training and the
ability to participate at some level during the
exercise without impacting patient care or
safety
Educate the Staff
Pre-indicator education, de-escalation and the
importance of reporting procedures
Active shooter response including ALICE
techniques for barricading and defending
He was always
such a nice
guy…
Pre-incident Indicators
Nearly 80% of the active shooters were motivated to attack due to a “personal grievance”—the
feeling that an action was directed against the shooter personally. These include:
◦ • Adverse interpersonal action against the shooter
◦ • Adverse employment action against the shooter
◦ • Adverse governmental action against the shooter
◦ • Adverse academic action against the shooter
More than 60% of the active shooters had a history of acting in an abusive, harassing, or
oppressive way (e.g., excessive bullying, workplace intimidation), while 16% had engaged in
intimate partner violence and 11% had engaged in stalking.
FBI could only verify that 25% of the active shooters studied were known to have been
diagnosed by a mental health professional with a mental illness of any kind prior to the offense.
Train Staff
Staff should be familiar with emergency codes and communication process
Staff should know their emergency evacuation routes
Staff should know the areas on the work environment that can be secured
Staff should remember the key elements for survival
After going to a safe location; staff, visitors, or
others should immediately notify 911.
The following information should be provided:
◦ Location and number of shooters
◦ Description of shooter
◦ Number of injured and need of emergency medical response
◦ Direction of travel of shooter
◦ Number and type of weapons held by shooter
If hospital Security is notified of an active
shooter inside the facility, they will:
◦ NOT enter the area but will assume a defensive position to monitor area
◦ Broadcast the same message over the security radio system
◦ Immediately contact 911 and provide the details that were provided
◦ Initiate facility lockdown
◦ Monitor the camera system to track the shooter and relay information to fellow officers and law
enforcement
◦ Assist with evacuations as necessary
When Operator is notified of an active
shooter inside the facility, they will:
◦ Announce ATTENTION PLEASE, ATTENTION PLEASE, ACTIVE SHOOTER AT
(LOCATIONS) THE POLICE HAVE BEEN NOTIFIED. FOLLOW ACTIVE SHOOTER
RESPONSE PLAN”
◦ Send (mass notification) alert to all employees and contacts groups… ACTIVE
SHOOTER AT (LOCATIONS) FOLLOW ACTIVE SHOOTER RESPONSE PLAN” .
◦ Announce CODE Clear when directed by Police Department
Staff should:
◦ Upon hearing ACTIVE SHOOTER announcement; if possible, immediately begin to evacuate their department
◦ If possible, lock doors to your department or unit
◦ Evacuate as many ambulatory patients and staff as possible, off the floor or seek shelter in any room that can
be locked or barricade the door
◦ DO NOT STAY TO CONVINCE OTHERS TO FOLLOW
◦ Try to remain calm. Move away from the active shooter or the sound of gunshot(s) and/or explosions(s).
◦ DO NOT PULL THE FIRE ALARM TO ALERT OTHERS, this will place them in danger.
◦ If safe to do so, quietly call 911 and state: "This is …... We have an active shooter at..(give them your exact
location), gunshots fired."
◦ It may also be necessary for staff to lock doors and barricade themselves inside a locked area
◦ Listen for additional overhead announcements and follow procedures after announcements are made – do
not respond to the sound of fire alarms
◦ If there is no possibility of escaping or hiding, only as a last resort when your life is in imminent danger
should you fight back.
How to react when law enforcement arrives:
◦ DO NOT leave the safe area until you have been instructed by law enforcement to do so
◦ Remain calm and follow the officers instructions
◦ Put down any items in your hands (including cell phones)
◦ Immediately raise hands and spread your fingers
◦ Keep hands visible at all times
◦ Avoid making quick movements towards the officers
◦ Avoid pointing, screaming and/or yelling
◦ Do not stop to render care to others - proceed to the area that you are being directed toward
Why emergency exercises are important
•Preparedness: Emergency drills prepare individuals to respond quickly to emergencies by teaching them what
actions to take. This can be particularly important in high-stakes situations where a delayed response time could
result in serious harm or even loss of life.
•Familiarity with Emergency Procedures: Drills help individuals familiarize themselves with emergency procedures
and routes. This is especially crucial in large buildings where evacuation routes can be complex.
•Reducing Panic: In the face of an emergency, it’s common for people to panic, leading to confusion and mistakes.
Regular drills can help reduce this panic by giving individuals a clear set of steps.
•Testing Procedures and Equipment: Emergency drills offer a chance to test emergency procedures to ensure they
are effective. They also allow testing of emergency equipment, such as emergency communications, to ensure
they work properly.
•Identifying Areas for Improvement: After a drill, participants and organizers can review the drill’s effectiveness,
identify areas where performance could be improved, and make necessary adjustments to the emergency plan.
•Compliance with Regulations: In healthcare, conducting regular emergency drills is not just a good practice it is
required for compliance or accreditation.
Learn from others mistakes
“I Felt More Traumatized Than Trained”: Active-Shooter Drills Take Toll on
Teachers
Some left ‘traumatized’ by training tactics
“I felt more traumatized than trained,” said Elizabeth Yanelli, a teacher in Cranberry Township,
Penn., who went through an active-shooter drill a few years ago in which teachers were shot
with airsoft guns so they could practice stopping a shooter in the cafeteria. “We had colleagues
shooting colleagues, we had people getting hit with [plastic] pellets. … People were screaming,
trying to run. People were tripping over each other. It was just horrendous.”
School security consultants and psychologists say wide variability in active-shooter training,
overzealous methods, and techniques that encourage fighting back can lead to injuries—both
physical and psychological—for educators, and increased liability for schools and law
enforcement. Those tactics, some meant to give participants a “scared straight” experience,
aren’t necessary, they say.
Plan the Exercise
Choose the type of exercise
◦ Tabletop
◦ Functional
◦ Full Scale
Choose the date/time for the exercise
◦ Consider shift change
◦ Patient workload
Engage staff prior to event, discuss departmental
challenges
◦ ENSURE STAFF DO NOT DIAL 911 DURING EXERCISE
◦ Doors not locking
◦ Doors opening outward
◦ Special populations
◦ Pre-identify safe zones
◦ How to barricade
◦ How to defend if needed
Active Shooter Checklist
• At least two weeks prior, educate staff on active shooter protocol – send out link to training video
• Identify/book room for briefing and debriefing/ hold hot wash after exercise.
• At least 10 days prior, notify local and county officials (police & OEM) regarding exercise. Keep a
copy of email for documentation purposes.
• One week prior, notify staff and distribute active shooter protocol.
• One week prior, request exercise in progress signage.
• One week prior, request/copy “Active Shooter” cards to be distributed during the exercise on red paper
stock.
• At least two days prior, post visitor notification flyers and handouts.
• At least two days prior, engage operators, provide script for exercise.
• The day before, through the day of the exercise; distribute food tray notifications on meal trays and
tables.
• Print up “Active Shooter” evaluation forms.
• Print sign-up sheet for exercise – distribute to each department.
• Post signage throughout campus.
• Identify coverage assignments for observers.
• On day of exercise, ensure that staff engage patients and explain about exercise.
• Just prior to the exercise, call county communications alerting them to 911 calls.
• Institute lockdown of facility – post staff at entrances to restrict movement of incoming people.
• Advise county communications when exercise is complete.
• Conduct hot wash.
• Collect evaluations from observers.
• Complete After Action Report for exercise, insuring timeline and responsibility is assigned for any
identified areas of improvement.
Exercise Rules
Begin and end every announcement and
phone communication with: THIS IS AN
EXERCISE – this includes all announcements
and phone calls
SAFETY FIRST!! Ensure all patients and visitors
are aware of the exercise prior to the
beginning of the announcements
◦ Assign staff to stay with patients at risk for
misunderstanding exercise
Pediatric areas should use age appropriate
education
Physicians are NOT exempt during the exercise
unless actively rendering treatment to a
patient
Any staff or visitor attempting to enter the
building during the event will be held in a safe
area until the exercise has concluded
(exceptions are ED and end of life visitors who
MUST be escorted to location)
Have Fun
Be creative
Add “patients” to your exercise
Use foam balls to “defend” in departments
where there may be lock down challenges
Active Shooter Victim Cards
This has been an
active shooter
exercise, had this
been a real event you
would have been
injured.
Hot Wash
Facilitators in each department should engage
participating staff and distribute evaluation
forms.
Any critical issue identified should be
addressed and assigned a point of contact for
correction (issue work order, schedule
additional education, etc.).
Validate any anxiety felt by staff during
exercise and reinforce the reason for
exercising is to create muscle memory to
increase survival during an actual event.
Ensure everyone has signed in on the
department sign in sheet and forward all
evaluation forms and sign in sheets to the
safety officer.
Post Event Activities
Review Active Shooter Command checklist
with facility administration/nursing leadership
staff
If combining a surge exercise, ensure an “all
clear announcement” is made while
continuing activities related to “victim”
treatment
After Action Report
Complete after action report
Identify opportunities for improvement and
assign responsible party and date for
completion
Review after action report at local EOC and
emergency management committee
Make changes, update plan, educate and train,
exercise the plan
Take Aways
Know the facts about active shooter events
Choose an approach
Train your staff
Exercise your plans
Evaluate and improve
Resources
https://www.aha.org/hospitals-against-violence/active-shooter-incidents-health-care-
settings
https://www.fbi.gov/file-
repository/active_shooter_planning_and_response_in_a_healthcare_setting.pdf/view
https://www.jointcommission.org/resources/news-and-
multimedia/newsletters/newsletters/quick-safety/quick-safety--issue-4-preparing-for-
active-shooter-situations/preparing-for-active-shooter-situations-addendum-february-
2017/#.YpjYr3bMKUl
Thank you
Paul Sarnese CHPA, MAS, MSE, CAPM
paul@securedandprepared.com
1+(856)305-9204
Home | Secured And Prepared

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2023 Compliatric Webinar Series - Active Shooter Training and Exercises.pdf

  • 1. How to Tackle the Crucial Task of Training for an Active Shooter PAUL SARNESE,CHPA,MSE,MAS,CAPM PAST PRESIDENT, INTERNATIONAL ASSOCIATION FOR HEALTHCARE SECURITY AND SAFETY OWNER, SECURED AND PREPARED CONSULTING, LLC
  • 2. Definition Active shooter is “one or more individuals actively engaged in killing or attempting to kill people in a populated area”. An active shooter is a person or persons who appear to be actively engaged in killing or attempting to kill people in populated areas. In most cases active shooters use a firearm(s) and display no pattern or method for selection of their victims. In some cases active shooters use other weapons and/or improvised explosive devices to cause additional victimization and act as an impediment to law enforcement and emergency services responders. These improvised explosive devices may detonate immediately, have delayed detonation fuses, or detonate on contact.
  • 3. Gun Violence in America ▪ US gun death rate is 13x higher than any other high- income country ▪ According to Everytown's research, Americans own 46% of the world’s civilian-owned firearms ▪ 58 percent of the American population reported experiencing some form of gun violence in their lifetime ▪ An average of 110 people are killed and 200 are wounded every day in the US by gun violence
  • 4. FBI Statistics The most recent FBI reports on active shooter incidents indicate that the number of active assailant attacks doubled from 2016 to 2020, and that there was a 20% increase over that record high for 2021. The number of active shooter incidents identified in 2020 represents a 33% increase from 2019 and a 100% increase from 2016. In 2020, 164 casualties resulted from active shooter events in the United States Sixty-six percent of events ends before police arrive on scene.
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  • 11. Challenges Physical security-very difficult to totally secure the buildings and screen all who enter Operational challenges-balance between safety/security and providing a therapeutic environment Changing culture-staff must be aware, engaged and responsible, not just security officers Financial challenges-competing priorities, security vs. patient care Emergency codes-“Color” codes vs. plain language, how to you warn the non-employees
  • 12. Identify Facility Challenges What is unique about your campus? ◦ Ask your employees to identify issues that may require mitigation ◦ Identify hiding spaces ◦ Special population issues
  • 13. Choose your approach Run, Hide, Fight-US Department of Homeland Security Alert, Lockdown, Inform, Conceal, Evacuate- ALICE Institute Get Out, Call Out, Hide Out, Take Out-Center for Personal Protection and Safety AVERT-Active Violence Emergency Response Training ALERRT- Advance Law Enforcement Rapid Response Training/Avoid, Deny, Counter ALIVE-Assess, Leave, Impede, Violence, Expose Approach must be reviewed, approved and supported by Senior Leadership Training options: on-line, in-person, virtual training, new employee orientation, annual mandatory education through learning management system
  • 14. Identify Stakeholders Internal (staff, contractors, vendors-anyone who works in the building on a regular basis) External (patients, public safety staff, shared campus representatives) Departments with high-risk populations (critical care, psych, mother/baby, dementia, surgical) Which shifts will be involved? ◦ Ensure training occurs on all shifts ◦ Consider “huddle” exercises on evening/weekend shifts Involve external stakeholders in planning if possible Ensure every department has training and the ability to participate at some level during the exercise without impacting patient care or safety
  • 15. Educate the Staff Pre-indicator education, de-escalation and the importance of reporting procedures Active shooter response including ALICE techniques for barricading and defending He was always such a nice guy…
  • 16. Pre-incident Indicators Nearly 80% of the active shooters were motivated to attack due to a “personal grievance”—the feeling that an action was directed against the shooter personally. These include: ◦ • Adverse interpersonal action against the shooter ◦ • Adverse employment action against the shooter ◦ • Adverse governmental action against the shooter ◦ • Adverse academic action against the shooter More than 60% of the active shooters had a history of acting in an abusive, harassing, or oppressive way (e.g., excessive bullying, workplace intimidation), while 16% had engaged in intimate partner violence and 11% had engaged in stalking. FBI could only verify that 25% of the active shooters studied were known to have been diagnosed by a mental health professional with a mental illness of any kind prior to the offense.
  • 17. Train Staff Staff should be familiar with emergency codes and communication process Staff should know their emergency evacuation routes Staff should know the areas on the work environment that can be secured Staff should remember the key elements for survival
  • 18. After going to a safe location; staff, visitors, or others should immediately notify 911. The following information should be provided: ◦ Location and number of shooters ◦ Description of shooter ◦ Number of injured and need of emergency medical response ◦ Direction of travel of shooter ◦ Number and type of weapons held by shooter
  • 19. If hospital Security is notified of an active shooter inside the facility, they will: ◦ NOT enter the area but will assume a defensive position to monitor area ◦ Broadcast the same message over the security radio system ◦ Immediately contact 911 and provide the details that were provided ◦ Initiate facility lockdown ◦ Monitor the camera system to track the shooter and relay information to fellow officers and law enforcement ◦ Assist with evacuations as necessary
  • 20. When Operator is notified of an active shooter inside the facility, they will: ◦ Announce ATTENTION PLEASE, ATTENTION PLEASE, ACTIVE SHOOTER AT (LOCATIONS) THE POLICE HAVE BEEN NOTIFIED. FOLLOW ACTIVE SHOOTER RESPONSE PLAN” ◦ Send (mass notification) alert to all employees and contacts groups… ACTIVE SHOOTER AT (LOCATIONS) FOLLOW ACTIVE SHOOTER RESPONSE PLAN” . ◦ Announce CODE Clear when directed by Police Department
  • 21. Staff should: ◦ Upon hearing ACTIVE SHOOTER announcement; if possible, immediately begin to evacuate their department ◦ If possible, lock doors to your department or unit ◦ Evacuate as many ambulatory patients and staff as possible, off the floor or seek shelter in any room that can be locked or barricade the door ◦ DO NOT STAY TO CONVINCE OTHERS TO FOLLOW ◦ Try to remain calm. Move away from the active shooter or the sound of gunshot(s) and/or explosions(s). ◦ DO NOT PULL THE FIRE ALARM TO ALERT OTHERS, this will place them in danger. ◦ If safe to do so, quietly call 911 and state: "This is …... We have an active shooter at..(give them your exact location), gunshots fired." ◦ It may also be necessary for staff to lock doors and barricade themselves inside a locked area ◦ Listen for additional overhead announcements and follow procedures after announcements are made – do not respond to the sound of fire alarms ◦ If there is no possibility of escaping or hiding, only as a last resort when your life is in imminent danger should you fight back.
  • 22. How to react when law enforcement arrives: ◦ DO NOT leave the safe area until you have been instructed by law enforcement to do so ◦ Remain calm and follow the officers instructions ◦ Put down any items in your hands (including cell phones) ◦ Immediately raise hands and spread your fingers ◦ Keep hands visible at all times ◦ Avoid making quick movements towards the officers ◦ Avoid pointing, screaming and/or yelling ◦ Do not stop to render care to others - proceed to the area that you are being directed toward
  • 23. Why emergency exercises are important •Preparedness: Emergency drills prepare individuals to respond quickly to emergencies by teaching them what actions to take. This can be particularly important in high-stakes situations where a delayed response time could result in serious harm or even loss of life. •Familiarity with Emergency Procedures: Drills help individuals familiarize themselves with emergency procedures and routes. This is especially crucial in large buildings where evacuation routes can be complex. •Reducing Panic: In the face of an emergency, it’s common for people to panic, leading to confusion and mistakes. Regular drills can help reduce this panic by giving individuals a clear set of steps. •Testing Procedures and Equipment: Emergency drills offer a chance to test emergency procedures to ensure they are effective. They also allow testing of emergency equipment, such as emergency communications, to ensure they work properly. •Identifying Areas for Improvement: After a drill, participants and organizers can review the drill’s effectiveness, identify areas where performance could be improved, and make necessary adjustments to the emergency plan. •Compliance with Regulations: In healthcare, conducting regular emergency drills is not just a good practice it is required for compliance or accreditation.
  • 24. Learn from others mistakes
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  • 26. “I Felt More Traumatized Than Trained”: Active-Shooter Drills Take Toll on Teachers Some left ‘traumatized’ by training tactics “I felt more traumatized than trained,” said Elizabeth Yanelli, a teacher in Cranberry Township, Penn., who went through an active-shooter drill a few years ago in which teachers were shot with airsoft guns so they could practice stopping a shooter in the cafeteria. “We had colleagues shooting colleagues, we had people getting hit with [plastic] pellets. … People were screaming, trying to run. People were tripping over each other. It was just horrendous.” School security consultants and psychologists say wide variability in active-shooter training, overzealous methods, and techniques that encourage fighting back can lead to injuries—both physical and psychological—for educators, and increased liability for schools and law enforcement. Those tactics, some meant to give participants a “scared straight” experience, aren’t necessary, they say.
  • 27. Plan the Exercise Choose the type of exercise ◦ Tabletop ◦ Functional ◦ Full Scale Choose the date/time for the exercise ◦ Consider shift change ◦ Patient workload Engage staff prior to event, discuss departmental challenges ◦ ENSURE STAFF DO NOT DIAL 911 DURING EXERCISE ◦ Doors not locking ◦ Doors opening outward ◦ Special populations ◦ Pre-identify safe zones ◦ How to barricade ◦ How to defend if needed Active Shooter Checklist • At least two weeks prior, educate staff on active shooter protocol – send out link to training video • Identify/book room for briefing and debriefing/ hold hot wash after exercise. • At least 10 days prior, notify local and county officials (police & OEM) regarding exercise. Keep a copy of email for documentation purposes. • One week prior, notify staff and distribute active shooter protocol. • One week prior, request exercise in progress signage. • One week prior, request/copy “Active Shooter” cards to be distributed during the exercise on red paper stock. • At least two days prior, post visitor notification flyers and handouts. • At least two days prior, engage operators, provide script for exercise. • The day before, through the day of the exercise; distribute food tray notifications on meal trays and tables. • Print up “Active Shooter” evaluation forms. • Print sign-up sheet for exercise – distribute to each department. • Post signage throughout campus. • Identify coverage assignments for observers. • On day of exercise, ensure that staff engage patients and explain about exercise. • Just prior to the exercise, call county communications alerting them to 911 calls. • Institute lockdown of facility – post staff at entrances to restrict movement of incoming people. • Advise county communications when exercise is complete. • Conduct hot wash. • Collect evaluations from observers. • Complete After Action Report for exercise, insuring timeline and responsibility is assigned for any identified areas of improvement.
  • 28. Exercise Rules Begin and end every announcement and phone communication with: THIS IS AN EXERCISE – this includes all announcements and phone calls SAFETY FIRST!! Ensure all patients and visitors are aware of the exercise prior to the beginning of the announcements ◦ Assign staff to stay with patients at risk for misunderstanding exercise Pediatric areas should use age appropriate education Physicians are NOT exempt during the exercise unless actively rendering treatment to a patient Any staff or visitor attempting to enter the building during the event will be held in a safe area until the exercise has concluded (exceptions are ED and end of life visitors who MUST be escorted to location)
  • 29. Have Fun Be creative Add “patients” to your exercise Use foam balls to “defend” in departments where there may be lock down challenges
  • 30. Active Shooter Victim Cards This has been an active shooter exercise, had this been a real event you would have been injured.
  • 31. Hot Wash Facilitators in each department should engage participating staff and distribute evaluation forms. Any critical issue identified should be addressed and assigned a point of contact for correction (issue work order, schedule additional education, etc.). Validate any anxiety felt by staff during exercise and reinforce the reason for exercising is to create muscle memory to increase survival during an actual event. Ensure everyone has signed in on the department sign in sheet and forward all evaluation forms and sign in sheets to the safety officer.
  • 32. Post Event Activities Review Active Shooter Command checklist with facility administration/nursing leadership staff If combining a surge exercise, ensure an “all clear announcement” is made while continuing activities related to “victim” treatment
  • 33. After Action Report Complete after action report Identify opportunities for improvement and assign responsible party and date for completion Review after action report at local EOC and emergency management committee Make changes, update plan, educate and train, exercise the plan
  • 34. Take Aways Know the facts about active shooter events Choose an approach Train your staff Exercise your plans Evaluate and improve
  • 36. Thank you Paul Sarnese CHPA, MAS, MSE, CAPM paul@securedandprepared.com 1+(856)305-9204 Home | Secured And Prepared