The document discusses how companies must embrace agile experimentation and operational excellence fueled by supply chain optimization, cloud technologies, personalized experiences, and data analytics to stay relevant in a rapidly changing technological landscape. It also stresses the need to identify differentiators, define digital strategies, invest in digitally skilled workforces, and make decisions around building, buying, and outsourcing capabilities as historical business models become obsolete. Top digital trends span all industries as digitization transforms processes, ecosystems, front and back offices, and the customer experience.

1. 1
The ever-fleeting spotlight of relevancy
and pace of emerging technology requires
agile experimentation.
This experimentation will be fueled by
operational excellence. Supply chain
commoditization, network cloudification,
seamless iX, and price optimization.
Customer demands for ultimate convenience
requires personalization.
Creating a personalized customer experience
necessitates unlocking value from
exponential data outside firewall, data
enrichment, analytics, and customer co-
creation.
40%
30%
20%
10%
5%
The race-to-the-bottom
to realize profit in
historical business
models
To create these new revenue streams enterprises
must identify their differentiators and define a
strategy of where to build and where to join.
requires ownership and
participation in platforms.
Half-life of skills and rapid digitization of work across the entire
enterprise requires investment in a digitally
engaged workforce.
The decisions of where to build, buy, and outsource informs
capital re-allocation to capability building, acquisitions, and
integrating digital talent across business units.
Top Digital Trends are Industry Agnostic

2. 2
IT and Electronics
Finance and Insurance
Media and Telecom
• Digital processing essential to
orchestrate and control these
complex value chains
• Evolved complex ecosystems
whose supply chains have been
divided among multiple
specialized players
• First digitized back office
with key transaction processes,
securities trading and clearing,
and interbank settlement
• Leveraged back office learnings
to digitize front office with
virtually every aspect of retail
and home banking now mobile
• Closest to the creation of
digitization, use of
infrastructure, and enabling
technologies
• Incumbent understanding of
consumer experience desires
Industry Leader Board