SMBs are increasingly adopting cloud-based tools for their businesses. Younger SMBs that have been in business for 5 years or less are much more likely to use smartphone apps, online booking software, and purchase cloud solutions directly online than older SMBs that have been in business for 20+ years. While cloud adoption is still in early stages overall for SMBs, convenience and efficiency are driving factors for adoption. There is modest appetite for "all-in-one" cloud solutions, and preference for working with individual specialists over a single provider. CRM solutions see the highest adoption rates among SMBs.
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
2017 SMB Cloud Summit: NPS Scores and the Customer Experience (Alignable)Localogy
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
2017 SMB Cloud Summit: Forecasting the Growth of SMB SaaS (Neal Polachek)Localogy
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
2017 SMB Cloud Summit: Scaling the Customer Acquisition Wall (Bredin)Localogy
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
2017 SMB Cloud Summit: Investment Climate for Small Business SaaS – Temperatu...Localogy
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
The Future of Cloud: Navigating through Uncharted Territorysaastr
Some of the most innovative, successful tech companies were built and grew through economic downturns. So, how can you foster a culture of innovative and agility to ensure you prosper for years to come? Tarik Faouzi and Rose Nuñez will share their observations on how the cloud is accelerating digital transformation as well as other developments on the horizon for digital and cloud.
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
2017 SMB Cloud Summit: NPS Scores and the Customer Experience (Alignable)Localogy
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
2017 SMB Cloud Summit: Forecasting the Growth of SMB SaaS (Neal Polachek)Localogy
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
2017 SMB Cloud Summit: Scaling the Customer Acquisition Wall (Bredin)Localogy
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
2017 SMB Cloud Summit: Investment Climate for Small Business SaaS – Temperatu...Localogy
This presentation was delivered at the first ever Local Search Association SMB Cloud Summit in San Francisco 12.7.17. For more visit: http://bit.ly/2nGhO8s
The Future of Cloud: Navigating through Uncharted Territorysaastr
Some of the most innovative, successful tech companies were built and grew through economic downturns. So, how can you foster a culture of innovative and agility to ensure you prosper for years to come? Tarik Faouzi and Rose Nuñez will share their observations on how the cloud is accelerating digital transformation as well as other developments on the horizon for digital and cloud.
Performance Marketing is going through dark times. The only chance? Staying in your customers’ consideration set and inspiring your audience in the long run!
Dr. Florian Heinemann, founding partner of Project A Ventures, stresses this topic and explains why the No. 1 priority of every CMO should be CRM.
iMedia Brand - Connecting the Dots Between Online Media and Offline PurchasesAdometry by Google
Check out Adometry CMO Casey Carey's presentation at the Feb-2014 iMedia Brand Summit on Connecting the Dots Between Online Media and Offline Purchases.
The buyer's journey has changed significantly in the past years, close to 60% is completed without input from your Sales Representatives.
Influencing, thought leadership and social listening are more important than ever. In this session we will inspire you on the methodology we LinkedIn calls "Social Selling". Are you a social seller?, check your Social Selling Index at www.linkedin.com/sales/ssi.
Want to Increase Your Revenue this Year?? - Live And SocialLive And Social
Are you a business owner who's looking to implement growth strategies into their business this year?
We know one of the best ways to invest in growth this year. Marketing automation. With marketing automation your company can see an increase in revenue of just 10% in the first 6 months.
Sales Operations can play a significant role in enabling transformation and driving sales productivity improvement. In particular, Sales Operations leaders can harness the power of advanced analytics capabilities to drive continuous improvement. This is an edited version of the presentation McKinsey's Brian Selby made at Dreamforce 2016.
Webinar - Leverage Integrated Hotel Systems to Boost Revenue Per GuestDuetto
Choosing the right technology can be one of the most difficult decisions for a hotel but also one of the most important. Increased collaboration among system providers is making it possible for hotels to adopt best-in-breed strategies that provide a strong lift to the bottom line. More connected systems can deliver the ability to optimize each booking, reducing both distribution and acquisition costs, and drive more revenue. In addition, as more vendors adopt standard protocols, hotel IT departments have more flexibility, less risk and fewer security gaps.
How the sibling you never wanted, but grow to love: How Sales and Marketing Alignment can make or break your customer experience.
Jeff Marcoux, CMO Lead, Microsoft
The best companies boost revenues by not just building advanced pricing analytics programs but also developing relevant capabilities - people, processes, tools. A successful revenue growth program is a journey, and this presentation highlights the four areas where companies need to focus to become leaders. Brian Elliott (CEO of McKinsey Periscope) gave a version of this presentation at the Professional Pricing Society event in Oct., 2014.
Today’s largest first-order platforms are pocketing the largest share of customer access. Learn how to utilize CRM insights to their maximum potential to retain customer relationships and regain lost margins.
As companies build and deploy digital experiences on multiple engagement platforms, the challenge of managing all those touchpoints becomes more and more complex. And costly.
The solution? SaaS Digital Quality Management.
The Digital Enterprise: CIO perspectivesMWD Advisors
In February 2014 MWD Advisors carried out an online survey with a group of 41 CIOs and other IT leaders. Only genuine IT leaders’ responses were counted.
We asked this group questions about their current maturity in different Digital Enterprise enabler/ingredient areas, and their investment priorities among those same areas. We also asked them to tell us where they thought the value from each area would come from.
Performance Marketing is going through dark times. The only chance? Staying in your customers’ consideration set and inspiring your audience in the long run!
Dr. Florian Heinemann, founding partner of Project A Ventures, stresses this topic and explains why the No. 1 priority of every CMO should be CRM.
iMedia Brand - Connecting the Dots Between Online Media and Offline PurchasesAdometry by Google
Check out Adometry CMO Casey Carey's presentation at the Feb-2014 iMedia Brand Summit on Connecting the Dots Between Online Media and Offline Purchases.
The buyer's journey has changed significantly in the past years, close to 60% is completed without input from your Sales Representatives.
Influencing, thought leadership and social listening are more important than ever. In this session we will inspire you on the methodology we LinkedIn calls "Social Selling". Are you a social seller?, check your Social Selling Index at www.linkedin.com/sales/ssi.
Want to Increase Your Revenue this Year?? - Live And SocialLive And Social
Are you a business owner who's looking to implement growth strategies into their business this year?
We know one of the best ways to invest in growth this year. Marketing automation. With marketing automation your company can see an increase in revenue of just 10% in the first 6 months.
Sales Operations can play a significant role in enabling transformation and driving sales productivity improvement. In particular, Sales Operations leaders can harness the power of advanced analytics capabilities to drive continuous improvement. This is an edited version of the presentation McKinsey's Brian Selby made at Dreamforce 2016.
Webinar - Leverage Integrated Hotel Systems to Boost Revenue Per GuestDuetto
Choosing the right technology can be one of the most difficult decisions for a hotel but also one of the most important. Increased collaboration among system providers is making it possible for hotels to adopt best-in-breed strategies that provide a strong lift to the bottom line. More connected systems can deliver the ability to optimize each booking, reducing both distribution and acquisition costs, and drive more revenue. In addition, as more vendors adopt standard protocols, hotel IT departments have more flexibility, less risk and fewer security gaps.
How the sibling you never wanted, but grow to love: How Sales and Marketing Alignment can make or break your customer experience.
Jeff Marcoux, CMO Lead, Microsoft
The best companies boost revenues by not just building advanced pricing analytics programs but also developing relevant capabilities - people, processes, tools. A successful revenue growth program is a journey, and this presentation highlights the four areas where companies need to focus to become leaders. Brian Elliott (CEO of McKinsey Periscope) gave a version of this presentation at the Professional Pricing Society event in Oct., 2014.
Today’s largest first-order platforms are pocketing the largest share of customer access. Learn how to utilize CRM insights to their maximum potential to retain customer relationships and regain lost margins.
As companies build and deploy digital experiences on multiple engagement platforms, the challenge of managing all those touchpoints becomes more and more complex. And costly.
The solution? SaaS Digital Quality Management.
The Digital Enterprise: CIO perspectivesMWD Advisors
In February 2014 MWD Advisors carried out an online survey with a group of 41 CIOs and other IT leaders. Only genuine IT leaders’ responses were counted.
We asked this group questions about their current maturity in different Digital Enterprise enabler/ingredient areas, and their investment priorities among those same areas. We also asked them to tell us where they thought the value from each area would come from.
Essential Enterprise Efficiency: Navigate Hosted Managed Services Without Get...Precisely
Customer retention, improving customer experience, and digital transformation are now the top 3 strategic enterprise priorities for customer communications – no surprise considering the rapid changes businesses have had to endure in the past year. And with rapid change comes rapid technology investments, specifically a massive growth in shifting to the cloud. But it can be a difficult task, especially when you consider that the average enterprise owns 3-5+ different CCM platforms. Additionally, is the move really worth it if you’re still paying for the people, infrastructure and software to support all of this?
Join CEO and Founder of Aspire, analyst Kaspar Roos as he breaks down why so many businesses are turning to managed service models to maximize efficiency, cost, and gain a competitive edge. He’ll share what to look for, what’s important, and why the journey to managed services might be the best move for you.
Paul Writer Survey Report on The Agency and The Marketing Tech LandscapePaul Writer
Indian marketing is going through a period of accelerated transformation. Marketers are dealing with the rise of ecommerce, digitization, mobility, and the home delivery economy, even as giants like Unilever continue to derive 35% of their revenue from rural and small towns where bullock carts are still used for the last mile. It requires marketers to balance the desire for new with the need to retain existing business.
Demandbase + InsideView + DemandMatrix: Together, The Most Complete B2B Go-to...Demandbase
The best just got better! Demandbase has signed definitive agreements to acquire InsideView and DemandMatrix and created the Demandbase One B2B Go-To-Market Suite. Joining the Demandbase ABX Cloud and Advertising Cloud are the new Data Cloud and Sales Intelligence Cloud for one unified place for your entire Go-to-Market organization to work in concert.
Demandbase One provides the most valuable data available for a comprehensive understanding of accounts, the decisioning to engage the right accounts and people with the right message at the right time, and the delivery capabilities to take action across multiple channels.
Join Gabe Rogol, CEO Demandbase, Umberto Milletti, CEO InsideView, and Meetul Shah, CEO DemandMatrix, on May 6th as they present:
How B2B go-to-market is evolving and the need for new solutions
The one-stop shop for all aspects of B2B data
Our deeper focus on sales intelligence
The most complete B2B Go-To-Market Suite
Take your data on the road with mobile CRM software and ensure your team has access to your critical customer records whenever and wherever they need it.This Slideshare presentation focuses is on the high-level aspects of mobile CRM.
SaaS, or Software as a Service, is radically transforming conventional software tools for micro/SMEs by diminishing transaction costs, increasing market flexibility and providing
cost effective outsourcing solutions to IT. Unlike any other time in history, micro/SMEs have a level playing field with large enterprise and Fortune 500 companies through early adoption of a myriad of SaaS solutions, which are enabling massive efficiency gains in areas such as: ERP, CRM, BI & HR solutions to name a few.
IMTSedu Webinar: Focus on Customer Relationship ManagementAvideonCRM LLC
AvideonCRM's
Association for Manufaturing Technology CRM Presentation
Date: Thursday, January 12, 2012 @ 11:00 a.m. ET
Richard Wiklund of AvideonCRM leads this webinar, which focuses on a high-level view of how to use, implement and improve your CRM system. He will cover topics that appeal to all areas of CRM usage: Those who have a CRM and use it well, those who have a CRM and need to start using it better, and those who do not have a CRM and may have never heard of one. Everyone will walk away with something to get their sales season started off right!
Speaker:
Richard Wiklund, Salesforce Certified Consultant – CEO, AvideonCRM, LLC
4 key elements to success in the 3rd platform by Jerod Powell - CEO INFINIT ...Jerod Powell
Digital Transformation, 3rd Platform, And Disruptive IT - What You Need To Know To Be Successful: Transform Or Die, That Simple.
In this Presentation, Jerod Powell, CEO of INFINIT Consulting is going to shed some light on why some partners are highly successful in the cloud and era of the 3rd platform and why some are seemingly stuck and dying a slow death.
Learn about why the small business market is the next best thing for developers.
See update from 2016 at: https://www.slideshare.net/secret/Bgk1gGQHNFIjIq
Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...Localogy
The Local Search Association and Mono Solutions recently published a white paper called “The Engagement Challenge” that documents how SMBs are failing to fully engage with the cloud tools they are purchasing. Product complexity and lack of training (and in some cases, both) are leading to customer churn and product abandonment. This webinar explores the data while examining the cause and how you can better engage with your users to ensure mutual success in the long run.
Watch the webinar: https://youtu.be/Lxhk6yQ2S10
Download the report: https://www.thelsa.org/lsa/the-engagement-challenge.aspx
Cyaniclab : Software Development Agency Portfolio.pdfCyanic lab
CyanicLab, an offshore custom software development company based in Sweden,India, Finland, is your go-to partner for startup development and innovative web design solutions. Our expert team specializes in crafting cutting-edge software tailored to meet the unique needs of startups and established enterprises alike. From conceptualization to execution, we offer comprehensive services including web and mobile app development, UI/UX design, and ongoing software maintenance. Ready to elevate your business? Contact CyanicLab today and let us propel your vision to success with our top-notch IT solutions.
A Comprehensive Look at Generative AI in Retail App Testing.pdfkalichargn70th171
Traditional software testing methods are being challenged in retail, where customer expectations and technological advancements continually shape the landscape. Enter generative AI—a transformative subset of artificial intelligence technologies poised to revolutionize software testing.
In software engineering, the right architecture is essential for robust, scalable platforms. Wix has undergone a pivotal shift from event sourcing to a CRUD-based model for its microservices. This talk will chart the course of this pivotal journey.
Event sourcing, which records state changes as immutable events, provided robust auditing and "time travel" debugging for Wix Stores' microservices. Despite its benefits, the complexity it introduced in state management slowed development. Wix responded by adopting a simpler, unified CRUD model. This talk will explore the challenges of event sourcing and the advantages of Wix's new "CRUD on steroids" approach, which streamlines API integration and domain event management while preserving data integrity and system resilience.
Participants will gain valuable insights into Wix's strategies for ensuring atomicity in database updates and event production, as well as caching, materialization, and performance optimization techniques within a distributed system.
Join us to discover how Wix has mastered the art of balancing simplicity and extensibility, and learn how the re-adoption of the modest CRUD has turbocharged their development velocity, resilience, and scalability in a high-growth environment.
Advanced Flow Concepts Every Developer Should KnowPeter Caitens
Tim Combridge from Sensible Giraffe and Salesforce Ben presents some important tips that all developers should know when dealing with Flows in Salesforce.
Large Language Models and the End of ProgrammingMatt Welsh
Talk by Matt Welsh at Craft Conference 2024 on the impact that Large Language Models will have on the future of software development. In this talk, I discuss the ways in which LLMs will impact the software industry, from replacing human software developers with AI, to replacing conventional software with models that perform reasoning, computation, and problem-solving.
Globus Compute wth IRI Workflows - GlobusWorld 2024Globus
As part of the DOE Integrated Research Infrastructure (IRI) program, NERSC at Lawrence Berkeley National Lab and ALCF at Argonne National Lab are working closely with General Atomics on accelerating the computing requirements of the DIII-D experiment. As part of the work the team is investigating ways to speedup the time to solution for many different parts of the DIII-D workflow including how they run jobs on HPC systems. One of these routes is looking at Globus Compute as a way to replace the current method for managing tasks and we describe a brief proof of concept showing how Globus Compute could help to schedule jobs and be a tool to connect compute at different facilities.
Modern design is crucial in today's digital environment, and this is especially true for SharePoint intranets. The design of these digital hubs is critical to user engagement and productivity enhancement. They are the cornerstone of internal collaboration and interaction within enterprises.
Exploring Innovations in Data Repository Solutions - Insights from the U.S. G...Globus
The U.S. Geological Survey (USGS) has made substantial investments in meeting evolving scientific, technical, and policy driven demands on storing, managing, and delivering data. As these demands continue to grow in complexity and scale, the USGS must continue to explore innovative solutions to improve its management, curation, sharing, delivering, and preservation approaches for large-scale research data. Supporting these needs, the USGS has partnered with the University of Chicago-Globus to research and develop advanced repository components and workflows leveraging its current investment in Globus. The primary outcome of this partnership includes the development of a prototype enterprise repository, driven by USGS Data Release requirements, through exploration and implementation of the entire suite of the Globus platform offerings, including Globus Flow, Globus Auth, Globus Transfer, and Globus Search. This presentation will provide insights into this research partnership, introduce the unique requirements and challenges being addressed and provide relevant project progress.
Gamify Your Mind; The Secret Sauce to Delivering Success, Continuously Improv...Shahin Sheidaei
Games are powerful teaching tools, fostering hands-on engagement and fun. But they require careful consideration to succeed. Join me to explore factors in running and selecting games, ensuring they serve as effective teaching tools. Learn to maintain focus on learning objectives while playing, and how to measure the ROI of gaming in education. Discover strategies for pitching gaming to leadership. This session offers insights, tips, and examples for coaches, team leads, and enterprise leaders seeking to teach from simple to complex concepts.
We describe the deployment and use of Globus Compute for remote computation. This content is aimed at researchers who wish to compute on remote resources using a unified programming interface, as well as system administrators who will deploy and operate Globus Compute services on their research computing infrastructure.
Field Employee Tracking System| MiTrack App| Best Employee Tracking Solution|...informapgpstrackings
Keep tabs on your field staff effortlessly with Informap Technology Centre LLC. Real-time tracking, task assignment, and smart features for efficient management. Request a live demo today!
For more details, visit us : https://informapuae.com/field-staff-tracking/
Developing Distributed High-performance Computing Capabilities of an Open Sci...Globus
COVID-19 had an unprecedented impact on scientific collaboration. The pandemic and its broad response from the scientific community has forged new relationships among public health practitioners, mathematical modelers, and scientific computing specialists, while revealing critical gaps in exploiting advanced computing systems to support urgent decision making. Informed by our team’s work in applying high-performance computing in support of public health decision makers during the COVID-19 pandemic, we present how Globus technologies are enabling the development of an open science platform for robust epidemic analysis, with the goal of collaborative, secure, distributed, on-demand, and fast time-to-solution analyses to support public health.
Check out the webinar slides to learn more about how XfilesPro transforms Salesforce document management by leveraging its world-class applications. For more details, please connect with sales@xfilespro.com
If you want to watch the on-demand webinar, please click here: https://www.xfilespro.com/webinars/salesforce-document-management-2-0-smarter-faster-better/
SOCRadar Research Team: Latest Activities of IntelBrokerSOCRadar
The European Union Agency for Law Enforcement Cooperation (Europol) has suffered an alleged data breach after a notorious threat actor claimed to have exfiltrated data from its systems. Infamous data leaker IntelBroker posted on the even more infamous BreachForums hacking forum, saying that Europol suffered a data breach this month.
The alleged breach affected Europol agencies CCSE, EC3, Europol Platform for Experts, Law Enforcement Forum, and SIRIUS. Infiltration of these entities can disrupt ongoing investigations and compromise sensitive intelligence shared among international law enforcement agencies.
However, this is neither the first nor the last activity of IntekBroker. We have compiled for you what happened in the last few days. To track such hacker activities on dark web sources like hacker forums, private Telegram channels, and other hidden platforms where cyber threats often originate, you can check SOCRadar’s Dark Web News.
Stay Informed on Threat Actors’ Activity on the Dark Web with SOCRadar!
Quarkus Hidden and Forbidden ExtensionsMax Andersen
Quarkus has a vast extension ecosystem and is known for its subsonic and subatomic feature set. Some of these features are not as well known, and some extensions are less talked about, but that does not make them less interesting - quite the opposite.
Come join this talk to see some tips and tricks for using Quarkus and some of the lesser known features, extensions and development techniques.
Your Digital Assistant.
Making complex approach simple. Straightforward process saves time. No more waiting to connect with people that matter to you. Safety first is not a cliché - Securely protect information in cloud storage to prevent any third party from accessing data.
Would you rather make your visitors feel burdened by making them wait? Or choose VizMan for a stress-free experience? VizMan is an automated visitor management system that works for any industries not limited to factories, societies, government institutes, and warehouses. A new age contactless way of logging information of visitors, employees, packages, and vehicles. VizMan is a digital logbook so it deters unnecessary use of paper or space since there is no requirement of bundles of registers that is left to collect dust in a corner of a room. Visitor’s essential details, helps in scheduling meetings for visitors and employees, and assists in supervising the attendance of the employees. With VizMan, visitors don’t need to wait for hours in long queues. VizMan handles visitors with the value they deserve because we know time is important to you.
Feasible Features
One Subscription, Four Modules – Admin, Employee, Receptionist, and Gatekeeper ensures confidentiality and prevents data from being manipulated
User Friendly – can be easily used on Android, iOS, and Web Interface
Multiple Accessibility – Log in through any device from any place at any time
One app for all industries – a Visitor Management System that works for any organisation.
Stress-free Sign-up
Visitor is registered and checked-in by the Receptionist
Host gets a notification, where they opt to Approve the meeting
Host notifies the Receptionist of the end of the meeting
Visitor is checked-out by the Receptionist
Host enters notes and remarks of the meeting
Customizable Components
Scheduling Meetings – Host can invite visitors for meetings and also approve, reject and reschedule meetings
Single/Bulk invites – Invitations can be sent individually to a visitor or collectively to many visitors
VIP Visitors – Additional security of data for VIP visitors to avoid misuse of information
Courier Management – Keeps a check on deliveries like commodities being delivered in and out of establishments
Alerts & Notifications – Get notified on SMS, email, and application
Parking Management – Manage availability of parking space
Individual log-in – Every user has their own log-in id
Visitor/Meeting Analytics – Evaluate notes and remarks of the meeting stored in the system
Visitor Management System is a secure and user friendly database manager that records, filters, tracks the visitors to your organization.
"Secure Your Premises with VizMan (VMS) – Get It Now"
TROUBLESHOOTING 9 TYPES OF OUTOFMEMORYERRORTier1 app
Even though at surface level ‘java.lang.OutOfMemoryError’ appears as one single error; underlyingly there are 9 types of OutOfMemoryError. Each type of OutOfMemoryError has different causes, diagnosis approaches and solutions. This session equips you with the knowledge, tools, and techniques needed to troubleshoot and conquer OutOfMemoryError in all its forms, ensuring smoother, more efficient Java applications.
2017 SMB Cloud Summit: The SMB Cloud Shift – Why & So What? (LSA)
1. SMB Cloud Shift
Why and So What?
Charles Laughlin
SMB Cloud Adoption Summit
December 7, 2017
2. What We Have Observed
SMB market shift from customer acquisition to engagement
Blurring lines between media and software industries
The “democratizaiton” of software via the Cloud
Growing SMB Cloud investment by major companies
A clear generational component to SMB Cloud adoption
3. Square: Smartphone POS to Platform
Humble origins filling an unmet
SMB need at the very low end
5. Square: Expanding Services
• Payroll
• Invoicing
• Financing
• Marketing/CRM
• Booking/scheduling
• Third party tool/services
integration
6. What We Believe
The cloud is the next wave in the SMB market
SMB cloud adoption will accelerate
All companies selling to SMBs will be in the cloud business
The SMB sales process will dramatically transform
Virtually all newly formed SMBs will be cloud adopters
CRM platforms will lead the way
7. Quantitative Survey of SMBs
Latest wave: Nov. 29- ongoing - online survey
~ 1,000 completions
~140 each in retail, home services, personal services, automotive,
professional services, dining, health care
Measuring adoption of cloud CRM, HR, accounting, POS, supply chain
Measuring adoption of cloud tools for CRM, POS, HR/payroll,
accounting, advertising & supply chain
Results preliminary
8. Some Findings
SMB cloud adoption still in early stages, upside is huge
Striking contrast between established and new businesses,
young and old respondents
Tech-centric preferred over media-centric channels
Convenience, efficiency, functionality driving adoption
Modest appetite for “all-in-one” packages
10. Why Do SMBs Reject Cloud Tools?
47%
21%
17%
8%
5%
2%
Comfortable Isn't broken Working with
established
players
Unaware of
solutions
Other Bad prior
experience
11. Which Channels Do they Trust?
If you were to consider
purchasing services
outside of the core
service offering of a
particular provider, from
which would you be
more likely to do so?
Tech rises above more traditional
business relationships as preferred
channels.
Cloud Tech
Provider
23%
Media
Partner
11%
Business
Bank
12%
Accountant
15%
Wireless
Provider
8%
Internet
Service
Provider
25%
Other
6%
12. Appetite for the All in One Solution
Thinking about how your
company manages
human
resources/payroll,
finance/operations,
supply chain
management, customer
relationship
management and
marketing services,
which of the following
statements represents
your view?
Prefer to
work with
single
provider
51%
Prefer to
work with
individual
specialists
22%
Other/not
sure
27%
Preference for all-in-one solutions is tepid. Is
there a real problem that needs to be solved?
13. Cloud Adoption – CRM
18%
17%
14%
8%
Dining/Entertainment Retail Health Care Home Services
CRM is leading the way in cloud
adoption – reflecting the importance
of customer retention.
14. Adoption of Mobile Apps – In Business 0-5 Yrs.
Are you currently using
any smartphone apps to
run your business?
Yes + W&S = 87%
Younger businesses will not work
with software companies that are
not app centric.
Yes
55%
Wait and see
32%
Nope
13%
15. Adoption of Mobile Apps – In Business 20+ Yrs.
Are you currently using
any smartphone apps to
run your business?
Yes + W&S = 49%
Huge disconnection on app usage
among older and younger
businesses.
Will this shift as older business go
through succession?
Yes
25%
Wait and see
24%
Nope
51%
16. Adoption of Online Booking – In Business 0-5 Yrs.
Are you currently
booking appointments
with your customers
using online scheduling
software?
Yes + W&S = 56%
Again, younger businesses are
raised in the cloud….
Yes
34%
Wait and see
23%
Nope
24%
Doesn't
apply
19%
17. Adoption of Online Booking – In Business 20+ Yrs.
Are you currently
booking appointments
with your customers
using online scheduling
software?
Yes + W&S = 40%
…while older businesses stick with
older processes.
Yes
23%
Wait and see
17%
Nope
38%
Doesn't
apply
22%
18. How Did You Buy? – In Business 0-5 Years
Please indicate where or
how you purchased the
cloud-based solution for
your business.
Direct + Marketplace
= 73%
Online purchasing is often required in
the cloud, but younger businesses are
much more focused on self-purchase
channels than older businesses.
Directly online
56%
Solcited by
sales rep
15%
Persuaded by
intermediary
5%
Online
marketplace
17%
Agency
5%
Other
2%
19. How Did You Buy? – In Business 20+ Years
Please indicate where
or how you purchased
the cloud-based
solution for your
business.
Direct +
Marketplace
= 52%
Older businesses are more
inclined to buy based on
interactions with a sales rep or
agency, or the recommendation
of a colleague of intermediary.
Directly online
43%
Solcited by
sales rep
20%
Persuaded by
intermediary
13%
Online
marketplace
8%
Agency
7%
Other
9%
20.
21. What is the Tech Adoption Index?
2X annual survey – 1,000 SMBs per wave
Growing profile database of SMB SaaS companies
Forecast of the SMB SaaS marketplace
Content w/insights on the SMB SaaS marketplace
Annual event + meetups for learning and networking
Participate vis subscription or sponsorship
22. A Few Big Questions
Will all-in-one succeed over point solutions?
Can players now selling leads pivot to selling SaaS?
What channels drive scale in the challenging SMB market?
Will success in the SMB market require verticalization?
Will a few large players end up dominating this space?