1. CARRIE CUMMINGS
230 Millwood Road | Reidsville, NC 27320 | (336) 202-8077 | carriecummings@outlook.com
12 years of Non-Profit Management ~ Administrative Support ~ Strong Written and Verbal Communication Skills
Highly Organized ~ Driven ~ Self Starter Problem solver ~ Exceptional Interpersonal Skills ~ Collaborative ~ Project Management
~ Event Planner ~ Public Speaking ~ Customer Centric ~ Fundraising ~ Global/Diverse mindset
PROFESSIONAL EXPERIENCE
BELL HOUSE INC., Greensboro, NC 2002 - December 2014
Director of Housing and Program Services (May 2013 - December 2014)
 Managed day-to-day operations at a 22 bed nonprofit Adult Care Home for clients with physical disabilities
 Oversaw all case management duties that included bill pay for residents, quarterly and annual care plans, maintenance of
files for each resident that contained intake information, legal documents, financial information, correspondence and
behavioral information
 Assisted residents with all Medicaid and Medicare in effort to help them understand appointment notices, documentation
submissions and annual assessments
 Collaborated with Department of Social Services, Department of Health and Human Services, Social Security and Durable
Medical Equipment (DME) that provided residents with services they need
 Created a partnership with local Physical Therapist, Nurse Practitioners and DME dealers provide to expedite therapy
services and equipment orders
 Served as the key liaison between all providers and residents of the Bell House
 Coordinated detailed care processes for residents that were delivered by Certified Nursing Assistants (CNA) staff
 Prepared annual care plans for all residents that were executed by Physicians and staff
 Managed all Innovations (CAP) documentation and notes for Medicaid billing as the Qualified Professional (QP)
 Provided leadership and assisted Supervisor in Charge with critical decision making pertaining to resident care needs
 Coordinated quarterly board meetings with internal staff as well as external stake holders and monthly strategic planning
sessions
 Provided weekly tours to educate prospective residents, families, prospective donors and volunteers about the services that
the agency provided
 Presented formal speaking engagements civic groups (Airport Rotary, Greensboro Rotary, Summit Rotary, Gate City
Kiwanis Club), corporations and individuals in reference to our services
 Served as the key spokesperson to provide interviews for TV (PBS, WFMY, FOX 8) and newspaper (News & Record)
 Provided American Red Cross CPR & First Aid training to all new staff and re-certified annually
 Maintained records of certification for all training in Innovations (CAP) which had to be printed and kept in a coordinating
notebook for Medicaid review to prevent financial penalties
 Served as the chair of the Guilford Nonprofit Consortium Communications Committee Chair and an active member of the
Steering Committee for six years
Director of Volunteer Services and Special Events (2010 - 2012)
 Prepared and maintained Commission on Accreditation of Rehabilitation Facilities (CARF) and NC State records per
standards to ensure full compliance within my area of expertise
 Created Standard Operating Procedures for the Volunteer Program, Activity Program and a customized manual that
provided person centered processes for residents including preferences for food, bathing, wake/sleep times, individualized
care details and social activity preferences
 Recruited, trained and placed all volunteers within the agency
 Supervised interns from various programs such as UNCG Recreation Therapy Departments, WSSU Occupational Therapy
Students, Bennett College Social Work Club, Guilford College Bonner Scholars in collaboration with department heads
from these educational institutes to provide quality learning experiences and partnerships
 Planned and executed annual Fall Festival fundraising event for residents and external stockholders for 150 individuals:
created and sent invitations, collected RSVP, negotiated catering, secured entertainment and equipment needed for large
scale event
 Administered The Human Race (annual fundraiser) that generated $180K over a 9 year period
 Solicited for funds from both individuals and corporations in collaboration with The United Way through facility tours,
mailing campaigns, and coordinated events

2. Director of Program Services (2008 - 2010)
 Served as the main spokesperson for the organization by speaking to various groups including civic, rotary, and
corporations to solicit funds and volunteers
 Delivered series of classes, providing ergonomic counseling and educating employees on proper lifting techniques to avoid
injury through American Red Cross Instructor Certification
 Conducted educational classes to certify staff in American Red Cross CPR, First Aid and Blood Borne Pathogens trainings
 Communicated daily with oral and written reports at Senior Management Team meetings and Stand Up meetings
 Provided bimonthly reports to board members that included minutes from past meetings, updates on departmental needs,
funding information, volunteers, interns and upcoming events
 Provided emergency relief as Supervisor In Charge over Certified Nursing Assistant Staff
AIP Instructor & Activities Director (2002 - 2008)
 Taught Advancing Independence Program for adults with physical disabilities in topics like Transportation, Personal
Finances, Household Management, Personal Growth, Community Resources, Healthy Lifestyles, Communication and
Recreation
CREATE-A-CAKE, Greensboro, NC 2002 - 2005
BREAKTIME BILLIARDS, Greensboro, NC 2001 - 2002
BURGIN STONE MASONRY, Greensboro, NC 1996 - 2002
EDUCATION
University of North Carolina Greensboro, Greensboro, NC
Bachelor of Science Recreation Parks & Tourism/Recreational Therapy
CERTIFICATIONS
CPR & First Aid Instructor, American Red Cross (certification current)
Mixologist, Professional Bartenders Institute
Nursing Assistant, Eastern Guildford High School
Medication Administration Technician License
TRAINING
Other Voices Leadership Program, Chamber of Commerce
Leadership Fundamentals Program, CCL
Non-Profit Management Institute, High Point University
CAP Provider Training, Blue Ridge
TECHNICAL SKILLS
Proficient Microsoft Office Suite: Word, PowerPoint, Outlook as well as Salesforce, Picasa and Social Media
VOLUNTEER &COMMUNITY SERVICE
Bethany Elementary, Reidsville, NC
 Served as room mom for in class assistance, field trip chaperoning, donated supplies/food for classroom parties and teacher
appreciation events
Mayors Committee for personals with Disabilities, Greensboro, NC
Summerfield Methodist, Summerfield, NC
Christmas Charity Event
 Organized food drives and provided event logistic support
Children’s Consignment Fundraiser
 Planned set up and site restoration volunteers
EXCEPTIONAL REFERENCES AVAILABLE UPON REQUEST