2016 gisco track: gis and emergency response the critical role of gis in a 911 enivironment by kim mc andrews and heather hoelting
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gis and emergency response the critical role of gis in a 911 enivironment
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2016 gisco track: gis and emergency response the critical role of gis in a 911 enivironment by kim mc andrews and heather hoelting
- 1. GIS and Emergency Response THE CRITICAL ROLE OF GIS IN A 9-1-1 ENVIRONMENT
- 2. Who We Are • Metropolitan Area Communications Center (MetCom) is a bureau of South Metro Fire Rescue • Secondary Public Safety Answering Point (PSAP) • Fire and EMS dispatch services for 6 fire departments • Jefferson Arapahoe Consolidated CAD (JACC) • GIS maintenance for 17 fire departments, 6 secondary PSAPs, 4 counties, and 23 cities • Total of 98 Fire Stations across 2,137 square miles • GIS analytics and reporting
- 4. Analytics and Reporting • ISO Rating Analysis • DriveTime Analysis • Quarter andAnnual Reporting • Station Detail • Number of calls by incident type • 90th Percentile for response times • Population density • Call density • Station LocationAnalysis • Map support for various departments
- 5. Purpose of GIS Data in a 9-1-1 Environment • Vehicular routing/AVL • Closest unit analysis / recommendations • Address location • Premises and Caution Notes • Response areas • PrePlans • Map Books • NextGen 9-1-1
- 6. Data Updates • Adams Co • Arvada • Arapahoe Co • Aurora • Centennial • Denver Co • Douglas Co • Evergreen • Jefferson Co • Lakewood • Littleton • NCR • DRCOG • Pictometry GIS Data Load into CAD GIS Integration(QA/QC) Schema Conversion/Data Compare Acquire Data • Line • Life Safety • Map Book redlines • Dispatch • Email lists from cities, counties, etc. Primary Data Sources Notifications from. . .
- 7. Challenges for maintaining GIS data • Multiple Data Sources • Errors from source data • Notification • Duplicate street names/Aliases • Address Issues / Unique areas for dispatch needs • Street ranges • Topology • CADVendor
- 8. Computer Aided Dispatch (CAD) Incoming 9-1-1 Call and Geo-validation •MSAG / ANI/ALI Problem Nature Vehicle recommendation and dispatch Vehicle routing with mobile unit using street network
- 9. Incoming 9-1-1 Call and Geo-validation •MSAG / ANI/ALI Problem Nature Vehicle recommendation and dispatch Vehicle routing with mobile unit using street network
- 10. Incoming 9-1-1 Call and Geo-validation •MSAG / ANI/ALI Problem Nature Vehicle recommendation and dispatch Vehicle routing with mobile unit using street network
Editor's Notes
- Kim South Metro, West Douglas, Sable Altura, Bennett, Byers, Strasburg Focus of this presentation is a high level view of the importance of GIS in the 911 industry. We could dive deeper but we only have a half hour.
- Area broken up by PSAP. Over 1 million in population Over 2,000 sq miles
- Kim Quick slide to show analysis and reporting, which can be done when you have a good data set created for 9-1-1. But this isn’t the focus of the class.
- Heather Address location Address points Street centerlines Understanding misroutes Miscellaneous layers
- Heather Due to our customization of the data for CAD, we don’t dump and replace. We update on a continuous basis and that is why city and county updates are so important.
- Heather Constant Updates from multiple sources Data Standardization – time consuming Notification: We are not always notified when a change happens New street New subdivision Change in address Address issues: address on wrong block Boundary discrepancies are time consuming but awesome when done
- Kim The next few slides are to briefly look into how a call is handled in CAD – the life cycle of a call Incoming 9-1-1 call – first to MSAG, then Primary PSAP, the transfers to MetCom if fire or EMS call
- Add screenshots
- LOOK AT TIME TO SEE HOW MUCH YOU HAVE Analog to IP Consolidated routing system Instead of a table look up call routing will use GIS data to route the call to the appropriate Public Safety Answering Point (PSAP) Transition involves multiple parties and lots of $$$. I3 Standard – End to end IP Connectivity. Several parties involved, it seems that is the reason NextGen is being tackled at the State Level for the transition. In a next-generation environment, CAD will still be used to coordinate emergency response. Enhanced CAD capabilities in conjunction with mobile radio systems will be capable of linking 9-1-1 call processing functionality and vast amounts of enhanced data in order to deliver life-saving information to the field in the most effective way possible. GIS Data is required Road network Topologically sound (all boundaries and streets snapped together) Standardized schema (NENA) QA/QC Enhanced CAD capabilities
- We have business cards if you would like one. Feel free to give us a call and we’ll have you over at MetCom for a tour.